Firehouse Subs handled our large company order last week incredibly well. We brought in a big volume, and accuracy is a huge deal for us. They got everything correct, labeled, and organized, which made distributing lunch so much easier on my end. Not every place can meet the amount we order, and that's just the reality of the business, but Firehouse stepped up and handled it with no issues. They were reliable, efficient, and made the whole process smooth. They definitely deserve recognition for their teamwork, accuracy, and the way they handled a large order without any stress. Thank you, Firehouse, for making this part of my job easier! -Pragmatic Works read more

The staff is very friendly at this location and I love that there's sauce-galore available to go with the subs and fries. I went with the recommendation of my sub maker: The Firehouse Hero It was delicious. I would definitely order that again. And I thoroughly appreciate that they offer fries here as a choice. Don't skip the fries. I ordered a large. Their bread is delicious and fresh. There's ample seating inside and I love that they offer a multitude of help-yourself hot and sweet sauces on the counter to enjoy at the table. I recommend making it a combo because it's just worth it. I look forward to returning and trying more on their menu. read more

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My sub was still tasty but I was disappointed that my online order was not completed how I asked. No extra mayo, no cucumbers, no oil and vinegar, and both my pickle spear and extra pickle spear all left out. Very disappointing so much was missed. read more

Food was good I may say, I did order my regular item "but they were out of peppers"? Came into a packed store with people and boxes everywhere. Cashier didn't have to much knowledge of things. We ordered a Side Salad but was charged for a Salad no meat which was $7.29 vs $4.59. Kind of a hassle if you ask me this visit. read more

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Firehouse Subs is one of my faves. The Hook and Ladder is my go-to favorite. I love the specials that they have! I got a free brownie topped with marshmallow cream. Loving the red, white, and blue theme for the Olympics!! The service is always friendly and efficient. read more

Firehouse Subs - Home of the Brave Brownie - Sandwiches Near Me - Orange Park, Florida

This has to be the worst Firehouse Subs experience I've ever had. I stopped here after an appointment on Fleming Island, because it was "Rachel" day and it was BOGO subs if your name is Rachel. Someone sent it to me, and I was glad to see there was a Firehouse Subs just one shopping center over from my appointment. I ordered a tuna sub for me and a hook and ladder for my boyfriend and specified that they were for here. I got just a cup for water, paid, and waited for my order. I noticed the restaurant was silent except for the workers arguing. The one employee was asking for a break to eat or go to the bathroom and the other employee was yelling at her that she wasn't allowed to. It was so awkward since there were other people eating lunch listening to this. A guest came in to pick up an order and asked for the drink that they paid for with the order. The employee literally started yelling at them that the drink is not on the receipt and they can't give her a cup. The customer shows the employee her receipt that says she did pay for a drink. They argue. Then they give her a cup finally. She goes to the pop fountain machine and there is no ice and the machine did not work. Everyone was yelling and it was so so bad. I waited for my sandwiches for about 15 minutes before going up and asking about it. They only had one sandwich ready after all that time and were surprised that I had ordered it there because they thought it was a pick up order. I finally got my sandwiches and ate half of my tuna sub there. It was good, but I couldn't wait to leave after this unpleasant experience. I will never stop here again. Terrible customer service. read more

love to go to firehouse subs for a hook and ladder salad. always have good food and service. i do the survey every time to get the free drink but the last few surveys don't give any number for the survey given, need to fix program. read more

Won't be back. Couldn't get his name but he had glasses long black hair and a very poorly maintained beard. He couldve definitely taking some customer service tips from the clearly new trainee. Just tried to get my toddlers sandwich cut in half. The lady was more than willing too. He jumped in said it was against policy. I understand. The lady then goes out of her way to bring us a plastic knife. Me my wife and oldest kid proceeded to hear the guy in question talk disrespectfully about guests and their pick up order. Ranging from making fun of their names to how they looked when they came in for the order. Not sure if he's a manager or anything but definitely shouldn't be If he is. His demeanor towards guests was frankly appalling. Worst time I've had at any firehouse location read more

Food was good and service was mediocre. The biggest thing I have to say is that the store was dirty and the tables weren't clean. There were three people working and they were turning away customers. Not sure why. I had a small NY steamer with hardly any meat on it. All bread. Not going to return anytime soon read more

Firehouse Subs - Dirty table - Sandwiches Near Me - Orange Park, Florida

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This is the second time within a week that I have ordered a sandwich as a pickup order and had to wait longer than usual for it to be ready. When my son and I walked in both times, the employees looked unkept and complained about having to work. On this particular night, 2/21/25 @ around 8:45 P.M., we went to pick up our order; the soup was cold, and the young lady working was complaining to a customer about having to work on a Friday night; he asked what she would be doing and her response was "doing porn." I found this to be very inappropriate. The employees not looking clean and professional is also a turn-off when going to an eatery. We may not return for a while until some improvements are made. read more

Horrible staff and customer service. Employees was standing around when I came in for a party pack to deliver. One employee finally ask can she help me after 3 minutes of waiting. I told her the order she is working on. One employee was complaining the whole time repeating she is not scared of Sam. Waiting for the order, 1 employee was working on the order and the others were just complaining. They asked me again what I'm I waiting on I stated the party pack. And they said already. I said yes. I asked for the manager on duty and one of the young ladies replied that she was. I just can't believe how much complaining they were doing and the unprofessionalism. read more

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Daytime staff outright sucks. All unprofessional and half of them look like they're on drugs. Waiting in a half hour for an order. With them, joking around unacceptable and will never order here again. read more

Sometimes when you've worked hard all day, and you've almost reached the 'hangry' point, Firehouse Subs can tame that beast. Yesterday I ordered my usual Engineer, and was delighted that Firehouse Subs consistently serves up a great sub, in a timely manner. Order taken quickly, prep area worked quickly and I once again left very satisfied. The vibe is pretty basis at the Fruit Cove location, but clean and comfortable. So glad they are opening a new one here in south Mandarin soon. read more

Went here earlier today for lunch and had an enjoyable time. The staff greeted me as I went in and the guy who took my order was friendly and helpful. I got the Club on a Sub and enjoyed it like I always do. The sandwich came out quickly, the food tasted good and wasn't overly steamed either. To be honest, this was just a solid experience witH nothing really all that exciting to say. This is just the kind of experience you hope for when you go to a place like this. read more

Will not be back! Waited 25 minutes for dine in due to the amount of phone in/online orders. Dining room is no longer a priority. Non-apologetically threw our food on the counter. Honestly, they acted like we were an imposition. read more

This place took my order, we waited 25 min, saw people after us get there food. Finally asked about our order and they lost it! Don't go here, place is a mess as well trash and things all over the place read more

First time at Firehouse subs and I was pleasantly surprised. I ordered the beef and cheddar brisket. It was AMAZING! The meat was juicy and tender. Good amount of perfectly melted cheese on a soft white (or wheat if you prefer) sub. The bread is narrower than your usual sub sandwich place but longer (in the smaller size). You choose between 8" and 12". My boyfriend got the steak and cheese and absolutely drooled over it the whole time. Additionally, they had the fountain soda with 100+ options. Coke, diet coke, root beer, lemonade, etc then you choose the plain variety or add vanilla, cherry, orange, or raspberry flavoring. read more

Firehouse Subs - Hot sauce galore. - Sandwiches Near Me - Orange Park, Florida

Sandwich number one Ordered a tuna on wheat with extra tomato no onion Got sandwich with tuna on wheat with NO extra tomato but with onions which my fiancé can't eat Big struggle with manager on what happened She basically said it was on us for not getting the order right but would give us another tuna sub on wheat with extra tomato and nothing else NOW about this replacement sub It was tuna on wheat but with NO tomato's but there was extra cheese (not ordered) and lots of pepper LOTS of pepper (not ordered) read more

Great subs and salads, fresh and made to order. What sets this sub shop apart from the competition? Firehouse supports fire stations and that is a bonus for all! The food here is consistently delicious, the same each time you order, the store is clean and the staff friendly. Yummmm read more

Firehouse Subs - Sandwiches Near Me - Orange Park, Florida

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Ms. Addisson runs a tight ship. Awesome sandwiches, with a super clean store and very polite team. The only sub shop I'll get my sandwiches from. read more

Excellent staff! Very thoughtful and made me feel very welcome. Unfortunately they forgot my chili which I did not realize until home.... They also forgot to prepare one of our sandwiches as ordered. Very disappointed! read more

Horribly rude service.. walked in and was asked if I knew they were out of lettuce by a older man and I said I do not then he proceeded to say "you do now" very unprofessionally. Maybe put a sign on the door next time or let customers know without a nasty attitude. read more

Just had the pleasure of ordering for curbside pick up by a young woman named Victoria. Very personable and professional. I'll let you know how the food is. Ordered an Italian hoagie and also a tuna hoagie. Food was great but items requested to be on the were not in the bag. What happened?! Also, the accolades go to Victoria. read more

I have been going to fire house for years and love their food, however I tried this location off of Highway 17 at Fleming Island. I specifically ordered a carry out Tuna sandwich with tomatoes only. Thinking that I have always had a good experience I wrote my review on the receipt prior to actually trying my tuna sandwich with raw onions that I can't eat. I called the manager Sara and told her I had repeated my order twice and that my sandwich was made wrong and could make me sick because of the onions. She said she would make me another one so I had to go all the way back into the store. Once I got there I told her I thought the employee after repeating back the order should've made it correctly as food allergies can cause bad issues and a wide range of affects. She then said that it was my responsibility to explain what my allergies are and I told her that part of food service education involves that when a person orders food a certain way that is how it is to be made. No personal explanation needed. She continued to argue with me saying it was my responsibility and then I also said that the person answering the phone could not tell me if your store was on the left or right side of the road so that I could get there. She said I should not expect him to know directions. She said that he was a young boy and I shouldn't expect him to know where the store was located. She said if I didn't want this to happen again that I needed to go into detail about my allergies. I told her no problem this will never happen again I am done!. And I walked out. This is poor customer service. I did not appreciate being blamed for an incorrectly made sandwich or for asking what side of the road they were located . I will not be back! Try the Kingsley Location for quality and friendly service staff with proper food handling training. read more

I tried...twice! The manager was beyond rude. I asked for cheese on one half and mustard. I got cheese on the whole sub and mayo. The meat was dried out and the whole experience was terrible. He insisted I ordered mayo. Umm no I hate mayo. He actually slammed the sub on the counter and argued with me. The last time I ordered, the order was wrong as well. I will never go back. read more

Nothing compares to this sandwich shop. Not any of them in Jax! Fresh yummy mouth watering delicious sandwiches. I can't get enough of the club on a sub. Great kids menu too. They'll even let ya add something if ya like for the kid (: this is the place for lunch and you leave with a happy tummy !!! Fresh , friendly , yummy , flavorful and addicting. Good for ya too (: read more

Firehouse Subs - Club on a sub no lettuce. So yummy !!!! - Sandwiches Near Me - Orange Park, Florida

Ordered a sub with no cheese for my son. I kept checking on it. Everyone else got their subs, but not him. So they start to make it. I ask her again, no cheese, right? So they bring it out....CHEESE!!! Now everyone is finished eating and he still hasn't gotten his meal!! They don't care! The manager doesn't care!! We will NOT be going back! read more

Went there about an hour and a half from closing one night and they seemed irritated. So I order after almost tripping over the boxes they had all over the place trying to stick for the next day! An hour and a half before closing??? read more

I love Firehouse Subs. I always get the same thing--Hook & Ladder, fully involved. Yum! This location was busy! We were there around 1pm and it was still packed! The cashier was grumpy--someone needed to tell her to smile! read more

The staff was very friendly and greeted me right away. I ordered the malibu sub and it came out in a reasonable time. Thats the good. Now the not so good. The sub is a cold sub so the ingredients should be very fresh. It comes with spinach and avacado. The spinach was dark green and wilted and slimy and was gross for a cold sandwich and the avacado was like spread as if it was a paste. I hope this place becomes more like other firehouse sub shops who use fresh veggies because i love eating at the establishments. read more

Staff was very friendly. Place was clean. Food was fresh and the sandwich - Hook & Ladder lite - was delicious.

This place was busy and we still got fast friendly service. I've eaten at Firehouse for a while and they never disappoint. The ordering, assembly and presentation is always top notch. read more

Firehouse Subs - Capt. Sorensen's Datil Pepper Grilled Chicken - Sandwiches Near Me - Orange Park, Florida

Always a fresh great tasting sandwich. Had the hook and ladder. Place was super clean even though they were extremely busy. Everyone seemed to be in good spirits with a smile on their face. The line was long and I was still in and out in less than 10 minutes. I will continue to enjoy this location and their sandwiches. read more

Victoria did a great job providing excellent customer service... Very respectful and courteous to both young and old as I observed while enjoying my sandwich today. Great attitudes from all employees and also clean. Will be back! read more

What happened?? This used to be one of my favorite stops but has continued to go downhill. My most recent visit they wouldn't let me substitute out my combo chips for a cookie, there was no ice in the coke machine, no coke available either, they had no Italian seasoning for my meatball sub! The tables were dirty as if they had a big rush, but I only saw a couple customers at the time. Fleming Island has plenty of other options for me to go next time. read more

I've been here a few times. Some friends complain about Firehouse subs being too soggy, I don't think so. I get the Hook & Ladder or Pastrami on rye. They taste great. The service is a bit slow but good. They make the sub with what I ask for on it. Overall, Firehouse is one of the better sub places out there. I personally think it's better than Larry's or Subway. read more

My favorite subs! However I ordered a turkey sub over the phone and the lady taking my order asked me every question three times... white bread right? that was fully involved right? You said Turkey sub right? I get there grab my order an leave... got home opened it and it was a hero sub. I don't understand how you can clarify my order three times and still enter the order wrong. So I drove all the way back get the turkey sub the girl who answered the phone knew I was coming back when I got up there she's like can I help you... I'm like I'm here to get my correct order (she gave me the deer in headlights look). the manager stepped in they took the hero sub back from me and gave it to another customer that is so nasty! I'm sick and I picked the sub up... that's disgusting to give it to someone else after I touched it not to mention probably a health violation. Eww they need new management and cashier who has a bigger memory than dory read more