These guys run a tight ship. I really like this franchise as their food is very consistently good from location to location. That is something to be said for a fast food chain that can produce the good quality and good tasting sub that you get at firehouse. Got a hook and ladder, it smelled good so frankly, I finished it in the parking lot before I even got home with it. It did not disappoint. Staff was great. They run a tight ship! read more

I love how I got told my name wasn't real by the cashier who said she was from South Carolina with glasses, brown hair in a ponytail, just so respectful and really mature . Came in with my grandma and although she's not happy that I changed my name she pointed when we were giving our order that my name wasn't my real name. I don't need the homophobic drama at home nevertheless from the cashier who said "oh okay well they will call your name, I mean that name at the end of the bar" looking at me like I was disgusting, I know not everyone in Georgia is a fan of the lgbtq but seriously this woman was rude as can be and needed a reality check on how to be kind to customers , a simple your order will be called out at the end will suffice. The guys at the end of the bar could easily call out my name with no problem , homophobic as can be! read more

This location is horrible. I rlly like firehouse subs but will never be going to this location again. I don't leave bad reviews unless there's a pattern of bad service or it's just terrible. I called in for a pick up trying to save time, and she never actually put the order in. When I got there the cooks looked clueless. I get my order and leave to find out that they completely botched my order by getting every sandwich size wrong. She even repeated my order back to me in the phone correctly.... I also said no pickles please, she said ok. There were pickles in every box making the bread soggy. Almost comical how bad of a job you can do within a 30 minute period read more

Great sandwiches, good prices and a friendly staff. Ample parking. Convenient location and always well staffed. read more

Firehouse Subs - Meatball sub - Sandwiches Near Me - Oakwood, Georgia

This is the second time I ordered from this establishment and they messed up my order. This time, they forgot to include my chips. The person I spoke with said they were busy and they didn't know what chips to give me. Well, ASK, or CALL me like you did last time. Their sandwiches are very good, but the customer Service is lacking!! The manager offered to make it right, but my meal is not complete TODAY!! Ugh!! read more

What's not to like about Firehouse Subs? The sandwiches are warm and packed with flavor. I mean, this isn't the kind of place to come when you're dieting, just when you're hungry. This location is busier than most. Tends to be below average on the cleanliness. But the employees are friendly and make sandwiches efficiently. Good location for easy on-easy off access to 985. read more

Firehouse Subs - the interior of a restaurant - Sandwiches Near Me - Oakwood, Georgia

Our order was on Halloween. I will admit, we didn't go out planning to get Firehouse Subs. We went to pick up our online order from Little Cesar's, but... They (Little Cesar's) were having a huge snafu, running behind on orders, was told that only one pizza from each order was being made, then one person from the back came in and stated they were completely out of pizza sauce. We were told we could cancel the order online at home (nope) So, we ended up at Firehouse Subs. They didn't have any customers at the time, so we walked right up and ordered. The staff was very friendly, we actually had a nice chat. The food got out to us quickly and as usual, it was delicious. I always get great service at this Firehouse Subs. read more

This place has consistently been an under performer. I have been coming here for years. The only reason I return is the food. I like Firehouse. I eat at other stores all over the US. I have never, never been able to order and be out with my food in less than 20 minutes at this store. Today was no different. 1foot Long club on a sub. And one 1/2 club on a sub. 20 minutes. Not rush hr. Not lunch or dinner hr. I even began calling ahead to order. And still waited at times. The food is good. But I have no idea how this place stays open. read more

This location of firehouse is my favorite! They always make my order the best. I get the Italian and i add extra stuff and take off things and they still make it correct every time. I come here very often and they sometimes remember me which makes me feel welcomed. The make the fastest they can while still making it correct! Only time I ever had a problem was when I think they hired a new girl and she was a little rude and seem like she didn't want to serve you while messing up my order as well. But I understand if she was new and didn't know what she was doing, even though she messed up my order the other employees helped her out and made sure everything was taken care of :) read more

Solid sammiches. Recommended good to eat. Good choices & options to customize the sammich. If You need some good chow just stop in & visit the good folks at Firehouse. read more

Order a club on a bib no modifications. I got home and it Barney had mayonnaise and no mustard. When I posting the order I was trying to use a reward and the girl told me I didn't judge any. I said I do would you like to see the app? I asked if I needed to a too and you says no. She Sara's maybe. Then her manager came over to show her how to do it. In faithless to firehouse there's just kit alit of competent employees with the ability to think beyond kindergarten level. You have to hold their hands to do it for them. What's the purpose of asking people how they like those subs if you're going to make it however you please? Sooooo frustrating. But like I said it's everyone. Not hurt firehouse. I guess all the competsng employ are hired by Chick Fil A. They seem to be the ones capable of completing an order Correctly. read more

My friend and I got some subs here last weekend. We both got the new York steamer. The service was decently fast. There was no one else inside the restaurant when we arrived. We got our food to go. It was good, even though I'm not a huge corned beef fan. I let my friend order for me because I have only eaten here once. Would return. There was nothing wrong with my experience here. read more

for a fast food place, i was pleasantly surprised with the quality of food. i went here as i was looking for a quick bite to eat before a meeting. it kind of reminds me of being at subway except the quality of the food was a little better. i ordered an medium italian sandwich with no cheese. in addition, i got some 'add ons' that were 'free and included'. including pepperocini, jalepenos, onions and bell peppers. they also put a pickle spear on the side. While the food was decent, the location was good, however the cleaniness of the location wasn't so good. it had a funky smell inside and looked grungey. i would order from there again, however would probably take it to go next time. read more

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Horrible customer service. It's a chain restaurant, the food is what you'd expect which is good. With so many options in the Oakwood area, customer service plays a large part in choosing a place to eat. This place is perverse with bad attitudes. If someone says thank you, you expect a response, not just blank stare or better yet, turning around and ignoring the customer. When you're food is ready, don't throw it down on the counter. We don't expect a hug and flowers throw, just some common courtesy and a little politeness goes a long way. In a world filled with fast food options, I will forever more, eat else-where. Cachoow **in regard to Firehouse Sub's response; while I understand their actions do not represent managements norm or expectations, the same standards are not represented at the store. This is not a first time visit, this is a consistent pattern of behavior I have witnessed for months now. As a business owner I hope you find this review helpful and wish all the best for your business. read more

HAIR IN SUB I just went to this Firehouse Sub on Mundy Mills Rd. in Oakwood. Halfway through my sub, I found a 6 to 8 inch hair in the sub. I brought the sub up to the counter and someone (not sure if it was the manager) said "What's the problem". I told him there was a hair in my sub and showed it to him. He just stared at it and didn't say anything. At least three other staff members heard me and no one responded. I was quite angry so I walked out before I lost it and started yelling. Really disgusting and the response was deplorable! No sure if other Firehouse Subs are as bad. I reported it to their website, but I doubt there will be a valid response. read more

I love to eat Firehouse subs. When I travel I always find one. Will not be back in this one. Poor service. Staff seemed clueless from top to bottom and everything was dirty. Firehouse Corp should check in here it is no where near their standards. Will not be back to this particular store. read more

Liked the service and the hot subs were good on a cold day! Love the Italian and the new brisket sub. read more

Firehouse Subs - Sign up for Copy That! Email - Sandwiches Near Me - Oakwood, Georgia

Pitiful service. The manager got angry when I asked about a certain product. Out of both teas and gave me attitude when I asked about making more. So I left with zero of the things that I came for. Don't go here it's a waste of time and money. Flowery Branch location is 1000x better. read more

Love firehouse sub's. I really wish they'd put a location in Cornelia, Ga. I honestly think it will do awesome there if they place it in a spot where it's easily accessible for the public read more

We went last night and the place was so dirty, employees unfriendly and our food came out wrong. Super disappointed. Not their usual...not sure what's going on but I hope that doesn't happen again. read more

Awesome food. Hook and Ladder combo with Cherry Limeade is the best so far. Service is always with a smile. It's a must try if you are visiting or a local. read more

The staff was very friendly and upbeat. Food was fresh, hot and prepared perfectly. The cashier very helpful

I am from boston,and I thought oh great a good sub place by the time I added Xtra meat to make the steak sub like from Boston it cost me 13 bucks,rip off ,boston 7 bucks. sub was o.k. nothing to write home about.wont go back. read more

I love the Firehouse Italian Salad. It can be delicious. However, the last 2 times I've ordered it at the Oakwood, GA location, I've found plastic in it. The first time, I showed it to the manager & they made a fresh salad for me. No worries, accidents/mistakes happen, right? The second time, I showed it to the manager & his response was this, "Sometimes that just happens, ma'am." Seriously? I found a quarter sized piece of cellophane-like plastic in my food & I'm just supposed to be okay with it? Needless to say, I dumped the remaining 3/4 of my salad and waited for my friends to finish their sandwiches. On the plus side: Five minutes later, a young cashier brought my money back to me, even though I hadn't asked for a refund. read more