I'm not reviewing this for the food, the food might actually be really good but it's the employees. All the younger employees are on top of their game but that older guy Charlie should stay away from this place. He's not up to their speed. read more

I came in today to grab my free birthday sub. My personal favorite here is the turkey bacon ranch. I always pay to get the chips and drink. I mean, they are giving me a free sandwich. I like their drink machines, where you can mix like 100+ different combos. Anyway, I must have showed up before they were closing because it was dead. But they were friendly and I was out in a flash! I always love that they put a pickle in the box too! read more

See all

Customer service is really good. I Love firehouse subs. I didn't have to wait long at all. Very fast workers. I want to give a shout out to the cashier Madison and one of the workers named Karley greeted me with a smile and was very nice, they both helped me get my birthday sub. I would definitely come back to this location. read more

I placed my order on the app for delivery. I put specific instructions on the order to only deliver my order to me in my department at work as we have multiple people in my store that share my first name. I paid for the order through the app leaving a 20% tip for the driver. A few min later I received a text that they have patterned with uber to deliver my order. I received a text stating my order was delivered with no sign of my order. 30 min later I find out another worker got my order and ate it thinking his spouse had ordered him delivery for his dinner. I followed the link on my text that only took me to an automated assistant. I then called the store about a refund and after getting the run around I'm provided with 8882896185 to file a corporate complaint. When you call it an automated system that just tells you to file your response on line. $32 waisted with no dinner to show for it. Don't order delivery they take no accountability for their mistakes. read more

I absolutely love ordering catering from here for the support group and they will even bring it to you. The presentation is great and the service is amazing. read more

You changed the bread!?!? It's dry and no longer fresh tasting. I am so so sad....... Please bring back the old bread! The bread made your subs stand out from the competition. Now it's just a regular ole sub read more

I remember coming here with my nephew after church and had to stand a long line before we eventually got to the register. The cashier who took our order was a bit unfriendly and had a I dont care attitude. The sub was good but I don't think I'll come back to this location. read more

See all

The pickles included in our order looked like they had been dropped on the floor and then stepped on a couple of times. If this is the quality control exercised by Firehouse Subs on the things you can see, what about the things you don't see? read more

Firehouse Subs - Seriously? - Delis Near Me - Martinez, Georgia

Before moving to Augusta a little over a year ago I had never heard of Firehouse Subs, let alone eaten there. A year later and I love it! Any chance that I get my vote goes towards getting an Engineer sub. It is delicious! This particular location is pretty close to where I live so my room mates and I tend to go to this location when we are looking for one. The staff has always been super sweet, even on the days when they have been slammed, and the store is always clean. read more

Firehouse Subs - Delis Near Me - Martinez, Georgia

Almost everything on this menu is amazing! When I'm in the mood for a sub sandwich, I always come here. I'm not a fan of cold sub sandwiches, which is why I think I fancy Firehouse Subs. I've tried at least 6 of the subs on the menu and I liked them all. My favorite is the Hook & Ladder, which I order without the onions. They always give you a pickle with your sandwich. I don't like pickles and I always forget to tell them. They salads are okay, nothing special. The desserts are not the best. I'm not sure if they are baked at the store or pre-packaged and shipped. I don't drink soda, but this location has the Fountain drink machine with over 100 flavors. I think a lot of people enjoy it. The sweet tea is good, so it's a great alternative. The place is always clean, even the restrooms. I like the Firehouse decor, which of course goes with the name of the restaurant. The Dalmatian tables are kind of cool. However, when I first visited I was looking for a fireman's pole inside. This location surprisingly doesn't get a lot of traffic. It's located off Washington Road and Bobby Jones Expressway. I'm always able to get in and out quickly. The staff at the location is friendly. They greet you as soon as you walk in no matter how busy they are. I say drop in and pick up a sub sandwich! I really like them! read more

Firehouse Subs - Order counter - Delis Near Me - Martinez, Georgia

See all

Wow! What amazing customer service! My husband lost his father's wedding ring in the garbage, one of the employees went beyond to help us find the ring, we are so grateful for him. It happened today at 1pm, I failed to get the team member's name. This gentleman did not hesitate to come over to help us immediately. My husband's father just passed away and the one thing he got after his death was his wedding ring. Thank you to best team ever! read more

The food is always incredible when I go to firehouse! I absolutely crave the chili, and the turkey bacon ranch sandwiches today for. However, I went about a week ago and ordered the same thing I always get and I had to wait 45 minutes for my food to be ready and the person that handed it to me was very rude had I known it was going to be like that I would've gone somewhere else for my food. read more

I was not pleased with my tuna sub at all! It was honestly a runny mess and had to throw it away! Mayonnaise was literally dripping from the sandwich! read more

The service here was great today. Keith greeted me as soon as I walked through the door and displayed exceptional customer service the entire time. The subs here are also pretty good for what it is. read more

Love it. No need to order double meat, they do a great job with the portions. Also, pick up a pickle bucket for $2. Just remember to snap the lid... or you'll get a little pickle juice dribble on your car. Quick service and tasty subs. Not a fan of the pickle being wrapped and the wrapped inside the sub, but it's not like it stays there long. read more

Guy with curly hair super nice definitely does great at his job on the other hand one (brown) guy was on the phone the entire time not doing his job... read more

I've come to this firehouse for lunch weekly for about 6 years. It used to always be clean, most of the employees knew me by name, some even by order but over the last year or so it has gone really downhill. Twice now I've bought a drink with my meal only to be told after there is no ice... Wish I would have known that before I paid to drink warm sweet tea. Once I bought a drink and there was no soda available, the carbonation was out. Again, would have been nice to know. The sandwiches are pretty inconsistent, sometimes they're perfect, (the reason I keep coming back) other times there is hardly any mayonnaise, a tomato that really should have been thrown in the trash, or mustard when I specifically asked for no mustard. But the last straw that made me write this review today was I ordered a combo and paid as usual only to be handed a large cup instead of the standard medium. I look around and realize everyone has large cups. They are just automatically up charging to large without even asking? That's not right. I should have been paying more attention, but after coming for years it's so routine I didn't even notice I paid more until after I got this ridiculously large cup. I was on my lunch break and am not gonna hold up a line for 30 cents, but I'm just sick of the service slipping and now I feel like they're trying to take advantage of people by not even asking what size drinks. I'm very disappointed. read more

Usually has good food, been going here for a while. Recently the management and staff are acting so busy and successful that they've adopted this "I don't care" attitude about every step of the process. Line stretches throughout the building with one register open. People in the back sitting around claiming someone else is logged in. What?!?!?! If you can stand the sucky service, food's not bad. read more

I got this meatball sub that is supposed to be the best meatballs! Well don't listen to the hype they are the same as subway. The cheese is better and the presentation is great but tastes the same and mor expensive read more

Always friendly good choice when you don't eat normal fast food but need food fast. I had the Turkey Bacon Ranch. Not crazy about he the damp bread but I understand why, and still better then Subway or most deli's. read more

Had the bbq and slaw sandwich that they had been advertising on TV. Was excellent, would deffo have another one and I would deffo go back to this location. Quick and clean service. Not much else to say about it. read more

Have not had a bad sub yet but my favorite sub is the Philly cheese steak sub which is amazing! The Italian is also very good! The customer service is also excellent! The take time in making your sun which makes it better than fast food! read more

Subs were decent.. nothing really special.

Always a great group of people here, but took a little longer than usual. Overall good stuff.

I went in today and ordered the Italian and sarrachi beef. Service was fast and I was greeted upon entering. We received our food and it was hot and fresh. However, they forgot to give me the sarrachi sauce for my sandwich. Server was nice enough to grab me some when I asked definitely will return again soon read more

Firehouse subs! Really?! Don t ask them to substitute one meat for another when ordering your 7 year old grand daughter a child combo meal as they'll respond no but you're welcome to purchase a regular sub for her. Paying full price for a sub with 2 ingredients on it ,one being mustard is ridiculous. read more

Terrible service - I called in an order and came in to get it - I paid for my food then waited for over 15 min while the staff talked and my food that was already made sat on the warmer - then when I get home to eat it the food was wrong!!! Never going back read more