the Firehouse sub in Lake City was just like all the other firehouse subs I've been to. The employees at this one, however, were really friendly and nice and upbeat and even wrapped the 2 halves of my large sandwich separately since I said half was for my wife. when it comes to chain restaurants it's all about the customer service to stand out. read more

Very nice quite location super taste subs friendly staff nicely done. Recommend to try the chicken sub read more

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Service is EXTREMELY slow even when not busy. Three workers talking more making sandwiches. From my observation, one person made one sandwich at a time, then passed it to the next person who passed it to the next person. Extremely inefficient operation. read more

Horrible! 5 people behind the counter, the place was empty, and our order (2 sandwiches) took 30 minutes to make. Not to mention they were made incorrectly. I should had known when the emloyee while taking my order asked another employee to go wash his hands when he walked behind the counter to help. Disgusting. Don't waste your time and money!! read more

Food was great. Floor and tables haven't been cleaned and employees were in the back laughing it up when I arrived. No one at the register or on the floor. read more

You gotta really piss me off or be really great and this ain't great !! Every time I order here I have to wait 20 mins minimum (when I order in advance and wait 20mins before I even go on top of waiting when I get to the actual store) the service SUCKS it's like don't nobody know how to communicate with each other or the customers just placed a order at 3:03 I know they suck so I don't get there till 3:45 .... ITS STILL NOT READY 4 PEOPLE WALKED IN AFTER ME AND GOT THERE FOOD FIRST..... after I already said what the order was twice ... then gonna look at me like I'm stupid or annoying .... Gtfo literally only continue to come here cus I love my man and he likes these dusty ahhh chains read more

Firehouse Subs - Shows I placed the order and I left at 4 sum - Sandwiches Near Me - Lake City, Florida

Not happy with my food today 11/11/25. I ordered the meatball marinara to try something new. I requested green bell peppers on it which I received plenty. When we got home to eat. There was barely any marina sauce. It felt like I was just eating bread, meatballs, dry cheese and bell peppers. It was dry. I ate it because I was hungry but will never order it again in the app. read more

Firehouse Subs - Firehouse Meatball® - Sandwiches Near Me - Lake City, Florida

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This was hands down one of the best firehouse sub shops we've had. Great service and fast. Superb food I'd eat here again

Firehouse Subs - Great Sandwiches, But Lighten Up! Hook and Ladder, Hook and Ladder...how do the workers not know their own commercials?! A little enthusiasm goes a long way, and a smile every once in a while wouldn't hurt either. Don't get me wrong--the sandwiches are good. I've always liked Firehouse for their quality subs, and this visit was no different in terms of food. My wife and I enjoyed our meals, but the atmosphere? Total letdown. It felt like I walked into a factory instead of a friendly sandwich shop. The server wouldn't even crack a smile, and the overall mood was just drab. When you visit a chain, you expect some effort to make the experience enjoyable. Firehouse, your food is great, but your staff needs to lighten up and enjoy life a little more. A happy team creates a happy customer. read more

I like the food and the people it's friendly But the best part is they always have Disney movies read more

Wow this place is terrible 30 minutes for one sandwich then it's made wrong. No one acts like they care at all here. So dirty too

This place suffers from the 'employee sour face syndrome'. No matter how slow they are, your food will take FOREVER. it's not a rocket science to make sandwiches. read more

Firehouse Sub delivers on tasty sandwiches, though the quiet ambiance and sandwich size for the price leave room for improvement. Good customer service partially makes up for it, suggesting a decent experience if you're not looking for a musical backdrop or a hefty portion. read more

Service: they had plenty of staff there, were they working mehhh our subs sat around while the staff talked about life lol Food: my meatball was cold, I couldn't force it down My husband had a Philly cheese they apparently didn't clean something before making his so his had BBQ sauce and also was cold. Ambiance: The place was your standard Firehouse however they didn't clean the tables often in-fact the entire time we were there not one table was wiped down by staff. We had stopped specifically for firehouse since we normally always have a great quick meal however this encounter was more like a sit down dinner at an in laws where you feel like ur being held captive and poisoned slowly. Conclusion: pass this firehouse don't do it read more

This place is awful. Subs are messy and thrown together, but not fast. You'd think the time they take to make these, they'd be put together better. The workers are all in a bad mood and the slowest I've ever seen. The bathrooms are disgusting. If I were the owner, I'd fire everyone and start fresh. They had a line of customers waiting and no one was moving fast at all. read more

We placed an online order for pickup at a certain time. Came into store at exactly that time and even though the store was empty of customers, they had not even started our order . We had to wait and additional 35 minutes for them to make !!!!!? Then, we found out the sub was made incorrectly and had mayo on it which we cannot eat. It was very very bad service and you felt like the workers did not care at all about the customer or quality of what they served you . This is the worst fire subs I have ever been to. read more

Worst firehouse ive ever been to they always get your order wrong and have a serious attitude problem!!

Hungry. Lunch hour. App order. Ignored by all at the counter. Rude employee. Left with nothing. My son is a firefighter. I'm embarrassed by this location. read more

Very slow service. Waited 30+ mins for 2 subs. They did not apologize to someone that had an online order, waited 15 mins when they arrived and still got it wrong. I hat looks like the manager in charge just stands there waiting for new people to walk up. Should be helping make sandwiches in between taking orders! Really miss the previous owner!!! read more

30 minutes and we're still waiting for our food. Service is horrible. Unless you have all day, don't stop here.

The food was okay. I've had much better food from this restaurant franchise. This one has to be the worst. We order our subs at the same time. My husband's sub came to the table 10 minutes before mine. He was half way through his meal before I even got mine. To say the least I was not impressed by this location. The store was clean surprisingly. They ran out of sweet tea and just dumped the unsweetened tea into the sweet tea container so yeah. I won't be back over all it sucked. read more

There was no choice for zero stars. Stay away. Waited 45 min for my order. The whole time all I heard was bickering and chaos

This spot seems dirty. Not a busy day, but a lot of people waiting 30min for a to order. Soda machine broke leaking water, and the soda mix is not right. No carb, just syrup. Employees argue the whole time half is wearing masks. Just not a good time. I was charging my car. Pick a different spot wrong kind of bland food. read more

If I could give no stars I would. Ordered online. Not ready after an hour of waiting. Management no help. Staff untrained.

This firehouse subs is terrible. The wait time is ridiculous. I waited 45 minutes for my food. The staff does not even look like they are trying to work even. It's a disaster here. read more

It's definitely a hit or miss but I'm updating my review because they upgraded their service by far! I'm not going to go with a 5 because of the last few times but the management has gotten a heck of a lot better. Employees gave nice greetings instead of a (I'm annoyed tone) hi what do you want. Didn't take long for food at all. (Under 10 min for 2 subs) Cleaned up the place quite a bit, (by the fountain drinks was really dirty) and overall improved a lot I'd say if your stopping by Lake City and want a sub pop in. read more

Stopped today for a Hook'n'Ladder sub. I mean, what is better than a Hook'n'Ladder? A Hook'n'Ladder that doesn't take 15 minutes to get. Our order-taker was fantastic, and the sandwich-when it finally came - was delicious (which boosts the score to 3 stars). But next time, if I want to wait that long and pay that much, I may have to think about going somewhere else. read more

Yuck! My sub was ok, but they were busy and obviously so overwhelmed they can't check their dates. As I was throwing away my already eaten bag of chips, I noticed they were a month expired. I told the cashier, who was also the manager and she seemed unconcerned. She tasted one and said, oh they are just a little stale, leaving plenty of bags on the shelf for more customers to eat. Yuck! Hope I don't get sick, but if I do I know who to blame. I hope they take food expiration dates seriously with their other foods? read more

Firehouse Subs - a bag of miss vicki's sea salt - Sandwiches Near Me - Lake City, Florida

We like most firehouse sub places but this one particular is not good. We ordered lunch 4 sandwiches a chili and a salad . The wait was 45 minutes and it still wasn't ready when I got there . Staff was arguing behind the counter in front of all of us. They left out the chili and the rest was thrown together . Stay away read more

Well, trying to be positive, but we did not have a good experience here. Two subs for carry out, (a med and a large) took almost 30 minutes. Sweet honey ham and soggy bacon not good on a club. We asked them to toast the subs, and add vinegar and oil to one. Didn't happen. The bread was soggy, but the turkey was good. read more

Ordered a couple subs, salad and Mac and cheese. Watched them put out 4 orders and then stand around like they didn't have anything to do while the place was packed. Waited 20 minutes before they asked who I was and said they didn't have my order. I have never seen such a place run this way and I wasn't the only one who had mixups. Food was then rushed and sloppy. Would not recommend this place. read more

Friendly staff but the slowest service I have ever experience at a Firehouse. Restroom smell awful. Looks as if the employees hate their life. Maybe Firehouse needs to be taking care of their employees and making sure they are appreciated read more

Manager was extremely rude. While at the register to order, he literally turns to someone entering the store he knew and had me back up to serve them first. read more

Ordered macaroni and cheese for the first time against my husbands wishes..... at $4.09 for an individual cup. What do you think my satisfaction level was? read more

Firehouse Subs - Advertised - Sandwiches Near Me - Lake City, Florida

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I haven't eaten here in a while due to rumors of bad service. I decided to give it a try again and the first go around a couple weeks ago went fine and the sub was good, so I got it again today and they messed up my order. Expensive to be hit or miss. read more

We got to firehouse before 8:30. They close at 9:00. Every chair in the restaurant was upside down on every table. There was no place to sit. We actually thought they were closed when we saw the chairs. But then saw the open sign so went in. The food was mediocre. I wonder what the owner/owners of the restaurant would think if they knew. (Hopefully they weren't one of the workers in there....) read more

Only ordered 3 subs, which were okay, but not very meaty. However, we had to wait 45 minutes to get our food.

being out of gluten free buns FOR MORE THAN 2 WEEKS isn't being out...its not having gluten free buns anymore!!

Great service!! Loved the laughter of the staff! Highly recommend eating! We had meatball subs. Was delicious!

This was the worst experience we've ever had at a Firehouse Subs and we normally love Firehouse. Longest wait ever! For only 2 med subs & 1 small sub with ham only. Ordered The Hero - as it comes - and it was made incorrectly; it was missing ingredients that were supposed to be on it and had some random rogue ingredients added that weren't supposed to be on it at all. The sandwiches weren't up to the normal of other Firehouse Subs. And there were flies inside the restaurant. read more