I had missed lunch at a normal hour, passed by a Firehouse Subs just before entering the I-15 North freeway in Ontario, California, and got the hankering for a sub sandwich. The next one was here, so we decided to divert briefly from our route. My Medium Italian Sub with Pepperoni, Ham, Genoa Salami on a White Bread torpedo roll was good but not great. Only White, Wheat, and Gluten Free varieties were offered. My grinder contained tomatoes, lettuce, onions, cheese, oil & vinegar, and mustard but it did not taste very juicy. A Pickle slice was also included, but no Pepperoncini, which I would have liked to have. Neither Diane nor I liked a Cup of somewhat spicy Potato Soup but I did very much like a Cup of Chili. It contained few beans but produced a lot of heat. Ridged French Fries were tasty, as well. I liked the Firehouse accouterments like a firefighter's coat and Dalmatian spotted tables. And counter service was friendly and efficient. read more

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The ordering on the app would not work, because the app erroneously said the location was "closed" even though it was during normal business hours. We called, and at first Elizabeth said she could not help with app issues, but then she said if we would come in anyway she would take care of us to match the deal in the app. Which we did, and SHE DID! In today's day-and-age, staff in-store generally are not able to help with app issues, and many companies do not allow their staff to help customers "around" app-related issues. Elizabeth took our problem, made it her own, and found a solution for us. And THAT needs to be recognized and praised! And the sandwiches, DELICIOUS!! read more

My first time trying firehouse subs and it was so amazing!!! It was unusual because it was the best customer service I've ever experienced from a food service business and the food was amazing as well. The lady that assisted me was so welcoming, pleasant, informative and super nice... she was so polite, as if it was how she is in and out of work... my food was sooo good, fresh and the portions were well worth the price... il definitely be back... I loved everything about it! I'm so sad I didn't get the lady's name tha assisted me but i went in on april 20th around 3/4 ish... I hope that helps to give her some type of acknowledgment of appreciation :) read more

Firehouse Subs - Chicken N' Cheddar Rancher - Sandwiches Near Me - Hesperia, California

I have never been to a Firehouse Sub before. I ordered a Thanksgiving Turkey sandwich and an Italian. The 8 inch subs are enough for a couple of meals each. However, these were not particularly generous with the meat portion size and more bread to filling ratio but acceptable. The Thanksgiving Turkey sandwich was served warm with slices of turkey breast, stuffing, cranberry sauce, and mayo. It has more stuffing than meat but the ingredients went well together. The Italian had different kinds of cold cuts and provolone cheese served dressed with fresh lettuce, tomatoes, and onions. I had some black olives put in as well. The lettuce could be fresher; it was already tired and the restaurant just opened for the day. Both sandwiches were just tasting okay, definitely strictly middle of the road average. Probably not worth a return visit since there are so many sandwich shops in the area. read more

Firehouse Subs - Italian. Okay tasting. - Sandwiches Near Me - Hesperia, California

ABSOLUTELY DELICIOUS! Filled me up and made me happy. Was super polite and atmosphere was iconic! The food was flavorful, Properly cooked, and an overall satisfying meal. read more

I love this spot! Great tasting sandwiches! Pricy but well worth it..! I dont mind paying more for quality food...!! read more

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My husband and I just had lunch here for the first time. Let me start by saying the customer service we received was superb! The sandwiches we ordered were delicious. My husband stated he would like to try all the sandwiches. Lol. We will definitely come back. Thank you!! read more

Rude and horrible customer service. Messes up orders all of the time and then want to be rude when you take it back to be corrected

First time trying this place out. Love the firefighters memorabilia and themed decor throughout the restaurant. The items displayed are usually from retired local firefighters/houses. It's almost like visiting a mini museum. Also a portion of each purchase goes to buy lifesaving equipment for first responders. We ordered the popular Hooks and Ladder sub along with a $3 bucket (because why not, it goes to a good cause and it's a pretty cool bucket). The sandwich was great! Plenty of ingredients and surprisingly tasty for a sandwich. I love that they have so many hot sauce options and are labeled by number of spice level. The staff was friendly and the place was clean for the most part. There are TVs inside and plenty of private lot parking. Cons: unfortunately there are homeless/vagrants in the area. The staff seemed distracted because of an earlier incident with one of these individuals, so they got part of my order wrong -no biggie, I understand. I would suggest for staff/ visitor safety to just be aware of your surroundings at all times. Also perhaps the restaurant should install code locks for the restrooms and a small door at the ordering counter space area to separate staff and customers (for staff safety) and to deter someone from just walking in behind the counter. Aside from the above, look forward to visiting again as i am curious to try some of the other sandwiches including the Thanksgiving sandwich I saw on display. read more

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The owner should be grateful he had a great employee working on 05/01/26 at about 5:30 PM all by himself. He handled the situation very well and apologized to everyone for having to wait for their subs a little bit longer than normal. I didn't catch his name but thanked him for a great job and gave him a pretty good tip. Both subs were made to perfection and please recognize him for a job well done. read more

Placed online order at 2:50 showed up at 3:15 didn't receive my order till 3:50 it wasn't even busy either

Lily and Ricardo are excellent customer service workers and introduced me to the new Carolina sandwich!!

It was our first time visiting this location. I love the firehouse/firefighter theme. The staff was friendly. We went in to get the free sub for my daughter's birthday. The entire process was more confusing and convoluted than it needed to be. For starters, the coupon was different from what the manager understood the birthday deal to be. Also, this company (on a corporate level) doesn't allow minors 15 and under to create their own rewards account. I had to create an account and add my daughter to my account with her birthday, etc... I found it unusual since many restaurants and establishments allow 15 year olds to create their own rewards account. Had it not been for the birthday/rewards account situation, I might have given the five stars. I'm a pescetarian so I don't eat meat. I do eat seafood, and fish. They do offer a tuna salad sub but I didn't see very many veggies or even vegan options. I would have ate a plant based meatball sub or something similar. Overall, the place was clean, the staff was friendly and I would recommend this location. read more

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Ordered 2 large and 1 regular sandwich ahead at 1:30 pm, for a 1:50 pm pickup on Sunday 5/25/25. I arrived at 1:50 pm and was told it would be a 10 minute wait, and that it was policy to begin making the sandwiches once you arrive for pickup. I think this defeats the entire purpose of ordering ahead but whatever, I wait. I ended up waiting 25 minutes in store to recieve 3 sandwiches. There were 2 other parties waiting at the same time and a walkup came in and ordered while I was waiting and got their order before me. No idea what the holdup is but I use the order ahead option so I avoid waiting. I'll think twice before ordering here again. Management should consider staffing more people to ensure a better customer experience. read more

We've been to this Firehouse Subs (FS) a few times. Just finally getting to this review... better late than never LOL. They have a variety of different subs and a majority of them are hot subs except for one or two which I don't remember their names. Anyway, we ordered the large Turkey Bacon Ranch with whatever it came with. It was about $12+ which was reasonable for the size and amount of ingredients in the sandwich. Tons of turkey which was a plus. You can get a side of pickle. The bread could have been toasted a bit more. We didn't care for the American cheese. Provolone cheese would have been better. Despite the latter, overall the sandwich was delicious. Staff was okay... not too smiley though. Prices were decent. Interior was a little messy... tables weren't wiped down. Nice wall art and firehouse stuff. We'll definitely be back here for more great sandwiches. It's either Firehouse Subs or Jersey Mike's. We don't do Subway anymore unless we really have to LOL. Swing on by FS and get your Happy Subing on! read more

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The chipotle chicken sub is the best hands down! They were out of pickles this round but the food is always on point. read more

If you want to get argued with about what you ordered and what you received go here! I hear the young man working argue with a man about the change he received. Then when my food came it was incorrect. It was for my child or I would have just kept it. But when I went up the young man argued with me in circles about which sandwich was incorrect and then proceeded to argue I must have ordered it wrong. I specifically asked why he is arguing with me and asked him to correct the problem. Since I am the second person he argued with during our short time in here today, I would not be surprised if this was a normal thing. Firehouse Subs is too expensive to have poor service and argumentative workers. When I spend that kind of p money to eat I expect kind corrections if a mistake is made as well as top quality food. read more

We love this place. Especially my son, every time we ask him what he wants to eat for lunch, he picks firehouse subs. This has become my favorite sandwich spot for a quick sub. They always keep it clean, and their customer service has always been great. Today, they let my son and I eat in the store even though it was past serving time, and they were going to close in 10 minutes. Usually the wife and daughter come with us, but it was boys' day out. Turkey bacon ranch is our favorite the kid loves his turkey, the General manager here is the best , jeff was super nice and let us take our time eating as my kid wanted to finish his kids sub lol thanks Jeff for the patience and customer service read more

Firehouse Subs - Turkey bacon sandwich - Sandwiches Near Me - Hesperia, California

Enjoyed great customer service from Lilly. My son really enjoyed the free hats. Have not been to this location before but was impressed!

The Corned Beef is just passable. It's really chewy and not very high quality. I took a bite and wondered if I would finish it, but I did. I have not even found a supermarket deli in the high desert that carries corned beef, so at least it's available here. I wouldn't order this again though. It's disappointing because usually their quality standard is high. read more

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Sandwich is not so great anymore, very thin lunch meat we had the club, with a very thin slice of turkey, the ham was so thin you can see through it and my bacon? They forgot it, all thick bread and lettuce my husband requested chopped pickles on his in which they forgot, my sandwich was dry had to ask for a packet of mayo, the women behind the counter didn't have time to give me a packet so, therefore the male worker gave me one. Jersey Mikes your the best sub sandwich in the High Desert. We only came by Firehouse eat because they have been closed and we wanted to see if the subs were the same before closing, BUT they are different not the same. read more

Firehouse Subs - Inside the reopen of Firehouse Subs! - Sandwiches Near Me - Hesperia, California

The food is good overall. It is better than Jersey Mike's, jimmy Johns, and subway. Also, their bread is soft, which I prefer more than Jersey Mike's bread. Their Italian sub is the best. Their brisket sub is also good. Their cheese steak sub is okay, but if you open it up and add salt to the meat, it tastes much better. I don't like their brownies. Papa Johns and Paris baguette have the best brownies. I never tried their cookies or drinks. read more

I first asked for the Thanksgiving turkey sub. They said they don't have roasted turkey, just turkey slices. Why advertise if you don't have the main ingredients. So I ordered 3 large brisket and cheddar sandwiches. 1 large meatball sandwiches. They were not at all what we asked for. Brisket and cheddar were smothered in BBCue sauce that rendered the sandwiches inedible. The bread was soggy and then the firehouse sub was smothered in a very sweet sauce that was terrible. The only edible sandwich was the meatball. WILL NEVER GO THERE AGAIN. $100.00 wasted. I had no choice but to give a star. They don't deserve it. read more

First time going to firehouse subs and have to say I will never go back. Reviews on yelp were decent but what I should have done was gone to their website reviews a lot of bad reviews. Ordered a medium size sub and at least 3" on both end had no meat. Had I seen this before I got home I would have said something. I ordered a club sandwich that had only one small piece of bacon on it also ordered an Italian that didn't have all the Italian meats on it. Will be going back to Jersey Mike's man even subway would be better. read more

Firehouse Subs - Sandwiches Near Me - Hesperia, California

I Was there today around 3:00pm 3 girls Working ...it look like they weren't train properly disorganize on peoples orders as they were picking them up... we order three sandwiches they overdid it with the mayonnaise you tasted more mayonnaise than the vegetables or the meat ...and was on the bread ....waited over an hour for someone to make my sandwiches the 3 girls start making the sandwiches they should've asked the customer how would you like that again ? to make sure they make the sandwiches correctly ! she had a heavy hand on that mayo ....First time coming here ... read more

First of all service at this location was top-notch, and everyone that prepare the food work extremely nice. The food was not worth the price. The steak and cheese sandwich I was given just looks bad and malnourished. Just see a lot of bread and very little meat or I normally order from Jersey Mike's but their card reader was down so I gave firehouse subs a try I should've just went to the ATM and gotten cash because it was that bad. I hate to say it, but even subway would've been a better option. Again, the people that work there were nice, and that's why I gave them three stars, but I would not come to this place again. I was already in my hotel room and had to eat what I had unfortunately. One other thing to note, the bread tasted really good, which was odd. read more

Firehouse Subs - Steak and cheese sub I added the banana peppers - Sandwiches Near Me - Hesperia, California

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This would be the only place I get a sandwich from. The food here is great. Best subs I've had, ever! The service used to be a little slow but they soon stepped that up. It is pricey but I say it's worth it. Been here plenty of times and would recommend to everyone. read more

Okay this was my first time coming here and I have to say I'm happy about this place. 1. The bread, I got the wheat bread and it is soft and not gummy or too thick. You can squeeze it. The white bread is a little thicker feeling than the wheat. I know I wanted to know about the bread first because it's hard to tell by picture without feeling or tasting it. I'd recommend the wheat. 2. It comes with a wrapped pickle in your sandwich box, so if your not a pickle person just know that you have to tell them to put the pickle out of the box or not at all if you don't like pickles. I personally do love pickles so I didn't mind. The sand which is packed and turkey was warm. So good, better than I expect. read more

Firehouse Subs - Turkey Sub - Sandwiches Near Me - Hesperia, California

This is the worst place EVER ! Almost an hour wait for a walk-in client . Not only that the cashier put on gloves to help make sandwiches and kept touching dirty items in the back while getting lettuce and pickles on two separate occasions with the the same gloves she's making the sandwiches with . Please save yourself the frustration of the unincompident place of business. This wait has happened to me on a different occasions and I was the only client where I had to wait a long time also . Look at the time on the ticket and my screen shot of the time I got my sandwiches. On top of that I paid for avocado and asked them there at the desk and they did not put avocado read more

Firehouse Subs - Sandwiches Near Me - Hesperia, California

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Ordered online for pick up. Upon arrival for pick up, sign on door said that they were closing at 6 because of staff shortage. Had to knock on the door to get attention. Bag of food was shoved out the door, then locked again. One sandwich was missing avocado. One sandwich was not toasted. Wheat bread on both was borderline stale. 2 bags of chips missing from order. Overall disappointing, but eaten in avoidance of further effort and time consumption. Don't bother. read more

Poor quality for the price. Useless employees and customer service stinks. Other Firehouse shops are much better. read more

I absolutely love this place usually I get the New York steamer every single time because it's so good this time it was very uneditable almost no meat the bread was dry and still and falling apart it was my worst experience in a Firehouse Sub I told the manager she just looked at me and said oh yeah I made one for my sister and the bread was dry and fell apart too she didn't offer to help me didn't want to replace it she just basically said oh well deal with it I don't know why places are like this I understand covid made things different but you should still get what you pay for this is definitely the worst franchise ever I'm so disappointed I will definitely never ever come back to this place read more

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I once ordered a sandwich that was made so plain & almost empty that it felt like I was just eating bread the next time the other lady made it more decent but to me it's pricey for a reg size sandwich that doesn't fill you up much. It also takes a while for them to prepare the sandwiches. read more

I suppose I should of just stuck to my norm and ordered a club style sandwich, but I was craving a pastrami. Bad decision on my part. I ordered a LG pastrami, no lettuce, no tomatoes, no onions. I was hoping for something sorta like a Hat type. Not to be confused I certainly knew it wouldn't be exactly like a Hat , I was hoping for a similar style. What I received was a very grisly pastrami, that I picked off until my sandwich was more like a small size, which after I was done picking the meat clean I tore the bread up to less than half size more closely to a small. Anyways, be assured I'll take the drive to Rancho next time I crave Pastrami, and get my Club from Firehouse. read more

Service is slow but not being busy. Seemed like I ordered and waited for someone to be off break to come make my sandwich. There was no rush just one customer waiting who was Seated prior to me coming and waited long as well. I don't understand why the person taking the order couldn't assist in also making the sandwich rather than having to wait for it Also did not see anyone clean the table after one customer left, questions cleanliness especially while covid is going on. read more

Firehouse Subs always has Good food, but you're always waiting at this one. This Firehouse Sub location is always understaffed. It doesn't matter what time of day I stop by, takes a minimum of half hour to get a sandwich. Normal for here is 2 people working. Im lucky if they have 3 people working when I come in. Hey owner, hire some more people! Gee wiz read more

For starters the girl who helped me must have been mad at the World. Terrible attitude. They were out of Chili , the reason we went there and got home and the sub was missing the bacon and the cheese. The cookies were so hard they would break teeth so threw them away. What a waste of money. read more

EVERYTHING!!! Their beef and cheddar brisket sandwich has way too much sauce and it got so bad it was hard to swallow without being disgusted, it was a terrible experience for me and my family and we definitely would not come back. read more

I was very disappointed when I got home with my sub, and it was made incorrectly. I elected to build my own. Very plain. Bread, meat, cheese, easy mayo, and mustard - ONLY There was no mustard. It had lettuce, onions, and tomatoes. None of which I wanted nor can I eat. Very very disappointed. read more

Placed my order an hour I advance and when I get there it's not ready and they start making it so I go to Walmart and do some shopping. I come back and they still haven't made it and some other girl with attitude comes to help while the other is super lazy. They rush to make my order and when I look at it in the car it's a sloppy mess and it's not what I ordere. Don't bother coming here go to pieology or the habit instead, not worth your money. read more