As a chile and hot sauce lover, Firehouse has been one of my favorite places to eat since a fellow chilehead introduced me to them many years ago in Myrtle Beach. Their hot sauce bar includes everything from mild to insanity type sauces that only require a drop to blow your tongue off. Owned by firefighters and former firefighters, every location has a similar firehouse theme with memorabilia and artwork to match. The menu is reminiscent of Northern grinders and deli-style sandwiches, though a special advertised a Smokehouse brisket sub. They use premium meats and cheese with "oversized portions" for a gourmet sub according to their advertisement, more on that later. This is fairly a new location which is spotless and shiny with employees cleaning, sweeping and straightening things up when not serving customers. The service was outstanding, my order was done quickly and the staff seemed happy to be there and very cheerful and polite. 5 stars for service and looks. They have one of those new soda machines with the 4 million combinations that's always fun to play with, but peach and lemonade don't go well I found out. They have Lay's chip products along with Sun Chips and my favorite Miss Vickie's Kettle chips. I've always liked the taste of the sandwiches, which used to be big, meaty and substantial. Lately though, you can barely find any meat and the only thing over-sized is the sub roll. This is really evident in the sandwich that I like, The New York Steamer, which is just pastrami, corned beef and provolone cheese with no veggie toppings. The taste is great, both meats were very flavorful and the cheese was creamy and a bit salty like good provolone should be. However, at $10 for a sandwich, bag of chips and a drink it's a very poor value. Compared to how high the meat is stacked at a place like Jason's Deli, it's far from 'oversized' or 'piled high'. I realize that's a corporate decision above the heads of the crew making the sandwich or franchisee, but it just looks cheap. I think I would make the bread smaller and thinner so the same amount of meat makes you think you have something, but I don't own a successful sandwich chain so whaddaiknow? read more

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Ate there over the weekend. No AC, it was 85 degrees inside. I ordered a salad and the lettuce was slimy and thin and overly wet. I asked if they had any fresher lettuce and the worker did try to redo the salad. She showed my the "fresher" lettuce which was barely better than the first batch. They must have just pulled the meat off the old salad (that's fine) but my new salad only had the lettuce and meat, no cheese or other vegetables. In addition, the drink machine was out of so many of the options. Even when I tried the soda, there was barely any syrup. The "backsplash" area where you push your cup for ice and your drink looked like it hadn't been wiped clean in weeks. Lame food, disgustingly hot, drinks unavailable or nasty. read more

Firehouse Subs - Slimy lettuce - Sandwiches Near Me - Greensboro, North Carolina

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Have become addicted to these subs lately. I miss the closer battleground location but when ya got a craving nice that this one is still here. I had an epic fail on an online order and asked for something so stupid that I didn't mean to and they graciously gave me exactly what I ordered! Good customer service even when your customer is stupid! read more

It's been a while since I've been to this restaurant but I was in the area today and remembered how much I enjoy their meatball sub. In the past I have found the quality of service to be hit or miss but today I found it to be excellent. I was greeted when I arrived and quickly served. The wait for my order was short and the sub absolutely delicious! The restaurant was clean and inviting. I'm glad I'm able to give them a great review today and certainly hope they can maintain a consistency of excellence. read more

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Clean place & friendly staff. My first time visiting and I choose my sandwich and the new york steamer was great. Would try again. read more

Firehouse Subs - New york steamer small - Sandwiches Near Me - Greensboro, North Carolina

I placed an order on the app . I never got the order , order still show being made in the app but there is no customer service number at all the number say because of technical difficulties the line down has been for two weeks .You call the store they say it's nothing they can do call customer service..no customer service.Must put in the request on the app . No response from anyone but a email saying my request was made ,still no one have contacted or responding after almost 3 weeks .highly do not recommend read more

This was my first time ever at a Firehouse Sub. It was clean, the staff was friendly & the food was good. A bit on the more expensive side... but if the part of the profits truly does to help firefighters- I'm okay with that read more

We eat here often while shopping in the area. Altho they may get busy during the lunch rush, the food is always fresh and prepared well. The staff are friendly and helpful. read more

Firehouse Subs - the inside of a restaurant - Sandwiches Near Me - Greensboro, North Carolina

I really like the subs at Firehouse in general. This location is a recommended "no go". At first my son was given expired milk, almost two months past expiration. Tables were filthy. Sad part is, this isn't the first time we have come to this location and all the tables had trash. We will not be back at this location. read more

Firehouse Subs - Sandwiches Near Me - Greensboro, North Carolina

this is the best firehouse ever. Lucas, Kayla and Mikayla are the best firehouse I have ever encountered. Whoever hiring manager is keep up the good work you got some good folks in here. read more

We decided to pickup lunch here today, and we were very disappointed. We tried the Chili, a Veggie Sub, A Tuna Sub, and a Chicken Salad Sub - total cost of $27.29. These items were ordinary at best, and very bland at worst, and this included the 2 Alarm Chili, which lacked both flavor and heat. But the real kicker was the incredibly small amount of meat and cheese on the Tuna and the Chicken Salad subs. Both subs consistent almost entirely of bread and lettuce, with a very thin layer of meat. Talk about overpriced - the Chicken Salad went for $6.89, the Tuna for $6.09. Obviously, there is no chance of coming back here. read more

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I am not sure how it clearly says NO Mayo in our order and it is so hard NOT to put it on not one but two of our subs!!!! Now these subs are useless to me and that is over $20 wasted because you can not follow my order! I am not willing to drive 20 mins there and 20 mins back and waste gas too!! Thanks for wasting my money and time and I still have to make me something for dinner. read more

Firehouse Subs - the price of the restaurant - Sandwiches Near Me - Greensboro, North Carolina

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This is the third time I have been here in the past 2 months. The most recent time they were short staffed so I didn't leave a review. Today (around 1pm) they weren't short staffed. They messed up both of my orders. And by "messed up" I don't mean they simply forgot a tomato. No, they gave us the wrong bread, and the wrong toppings. There were three other customers there (who were already eating). They simply need new staff and/or new ownership. I don't know any other word to describe them except for "SORRY" . I don't not recommend eating here read more

I'm giving a 1-star rating ONLY because the store appeared clean and the staff members were friendly. That being said, for the price...specifically the NY Steamer (medium), was high since it lacked quality and a normal amount of meat. Honestly, it felt like there wasn't anything but the roll when we took it out of the bag. I wrote to the location and sent photos of the sub, along with my comments (both positive and negative). I did receive an email back stating: "I just wanted to let you know how sorry we are that your experience was not perfect. We strive at Firehouse to provide delicious subs served with premium meats and cheeses. Your trip to Firehouse was not all that you expected. I hope you will give us another chance to prove to quality and value of Firehouse. Thank you for your time" I wasn't looking for a perfect sub, I'm from the NE...I don't expect it. I do however, expect quality and getting a sub with an amount of meat for the price. I'll post a photo and you can judge for yourself. read more

Firehouse Subs - NY Steamer (medium) - Sandwiches Near Me - Greensboro, North Carolina

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Ordered an online order to be ready at 1 pm. Came in they haven't even started it. Put all customers in front of me and mine was paid for still waiting at 1:30. I will never come here again! read more

Such a nice area for a restaurant like this, problem is your employees. Twice I have ate here in the last couple of weeks. Food was good, but the employees were very loud talking to one another, on their phones and talking about their personal business at the wrong time. Some times yelling to one another from the back. They thought I was ok with it I guess?? Real bad manners especially in such a good neighborhood. At the time I was the only one in there eating also. Please whoever is the manager/owner, put a stop to this. No one wants to eat while the employees yell and laugh out loud the entire time! read more

The folks are nice enough, but the subs are cursed with too much mayo. You get mayo whether the menu shows it or not. Way too much mayo. Makes the sandwich a real MESS to eat. I'm not going back. read more

Tried this new place for lunch. Staff was friendly but a bit slow, unfocused and not overly friendly. Working the kinks out I guess. The Tar Heels were playing basketball and I asked if they could turn one of the TVs to the game. The guy at the counter said "We can't. We aren't allowed to change the channel." Really? Is this corporate policy or something? We were forced to watch bowling while we ate our subs. The subs were okay, nothing special. A good dose of one of the hot sauces offered helped the flavor though. They have a ton to choose from and they are labeled from 1-10 in heat level. Pretty cool. May go back but prefer other sub shops in the area. read more

Tried this chain for the first time, I believe. It's ok. Firehouse Subs claims to serves sub sandwiches with oversized portions of premium hand-sliced meats and cheeses, however I believe that this is a misnomer and instead they should substitute the oversized portions of meat and cheese with bread. That isn't to say that the subs were not good, they were. In fact the meatball sub I got here was delicious. However, the reason why I gave this place one star was because of the poor customer service. I am hearing impaired, and given the fact that it was my first time ordering from this place, and given the unique ordering system and setup, I had a very hard time communicating with the women behind the counter, one of whom seemed to become very annoyed with me and changed her tone in a negative way when I kept asking her to repeat herself. While the order was completed as ordered, I came away feeling insulted and unwelcome.The food might be good, but I will not be coming back. read more

New location and very clean which is why I I think it earned its two stars. I couldn't rate it any higher because I waited 17 minutes for my sandwich to be made (and they weren't that busy). It was first time ever to a Firehouse Subs and I asked for some help but very little was explained to me about how to order, options, etc. After I got my sandwich home, I opened it up and it was soggy, fell apart, and had barely any thing in it. I even asked to make sure it would be toasted, I can't imagine it was. I'm disappointed by this experience and it was not worth my money. I'll gladly take my business to Which Wich or Jersey Mikes any day! read more

Firehouse Subs - Soggy, hardly any ingredients inside, pitiful looking sub. - Sandwiches Near Me - Greensboro, North Carolina

Ate here again the other day. Still love this place and they now have kid eat free on Monday and Wednesday after 4:00! read more

Firehouse Subs - Sandwiches Near Me - Greensboro, North Carolina

This place is horrible. The entire restaurant is filthy. Two cashiers/food preps are laughing and talking while we have been waiting on my sons sub. 25 minutes for a sub! As I wait and eat mine, I watch one of the girls lick the sauce on her finger and continue making subs. If you want firehouse go to a different store. This one doesn't care and from the prior reviews it's apparently not just me! read more

I had a coupon for $1 off a sandwich, they refused to take it saying it was a different owner. The address was right on the coupon, and it expired 4 days from then. Well they just lost a customer over this. read more

Food is good but I must admit the main reason I come here is the staff. They are so pleasant and helpful, like they truly enjoy being here. Welcome upon entering, without being annoying, and are gracious and pleasant throughout. I also like to use the app to preorder. Keep it up! read more

First time at Firehouse. And the last. Tried the pastrami ruben because rubens are my favorite sandwich. This was the worst ruben I have ever had. It was a cold wet soupy mess. The sandwich was floating in liquid that had oozed out of the sandwich. Mostly mussy wet slaw and condiments. Could not taste the pastrami because there almost was none. Stay away! read more

Firehouse always has good food. What made me write the review is the super nice staff. In fact they accidentally overcharged our family. My wife didn't realize it and so we sat down. The owner or manager brought me change over to say they had overcharged. We would have never known. Integrity. Doing what's right when no one is looking. We will certainly be back. Did I also say the meal was great. read more

Giving 1 stars because of service. My Family loves to eat at Firehouse subs, but this one is not the place for my family. My husband was ordering his sandwich and tried to substitute a topping for another one. The workers claim they could not substitute the topping, which at every other Firehouse Subs we go to it is not a problem. Even if we had to pay extra just give him what he asked for, furthermore they didn't even put the cheese on my hubby's sandwich. They ended up making his sandwich again. Now for my son and I, when we received our sandwiches they barely put any meat on our subs. I was basically eating bread, so frustrated with these workers, that I refused to ask them to fix anything else. Wish this was not the only meal I had ate today. I will continue to eat Firehouse Subs but not ever at this location. read more

I've been coming to this location for a while but the first time I have reviewed. The place is always spotless, the employees always have a smile on their face and the food is on point each time my family and I have been in (which is about twice a month). I have read some reviews about value, I can tell you Firehouse Subs is a great value compared to the other sandwich places in the area such as McAlisters and Panera. If you're around give them a try!! read more

I called about 5 times no one answered the phone. Thinking they are busy I go to the store. EVERY EMPLOYEE (3 employees that I can see ) HERE IS STANDING AROUND doing nothing. Not only did they ignore the phone, they didn't great me when I walked in. They are rude. Also got my order completely wrong. read more

This was our first visit to a Firehouse Subs establishment. It took 10 minutes to get our order taken, a small sub and a medium sub accompanied by two medium drinks. The order was placed and we sat down, and waited 20 minutes. We inquired into our order and were told it would take another 15 minutes to get our two sandwiches. We elected to cancel the order and leave. The person helping us with the refund was rude, did not try to console us or apologize or welcome us to come again. Her name was Mahogany, and she was the same person who originally took our order. We were very disappointed with our wait, our wasted 30 minutes, and our lack of lunch. We were offended at our treatment by Mahogany in getting the refund. This was our first exposure to Firehouse Subs in general, and also our first experience at this particular Firehouse Subs. We will not return, and we recommend that you not waste your time at this sub shop as well. read more

Holy Hot Sauce! The variety of hot sauces to put on your sandwich is awesome. I appreciate that Firehouse keeps their counter stocked! This new location has become my go-to lunch spot. Haven't tried a sandwich I didn't like. If you haven't had a large meatball, you are missing out. The prices are reasonable and you can tell you are getting quality food, compared to some of the other sub places in the area. The staff is always friendly, which I appreciate during a busy workday. read more

I love Firehouse Subs!! I always stop here when I'm in the area. Food is awesome! Service here is quick and friendly and you can't beat their cherry limeade! read more

I wasn't aware of this new location and am so happy that I found it! The food is always great and the staff is very friendly. I will be coming back soon for another Hook and Ladder. read more