Constantly forgetting items on the order like chips and drinks as well as not respecting additions/substitutions when using the mobile app. -their mobile app is also entirely unhelpful read more

There is a guy named Chris that is almost always working the register here. He is always very friendly and helpful. Chris always makes my visits here very pleasant. I tend to favor this location because he is always so friendly. Today was no different, but there was another person working the register. This person's name was Eric. Wow, Eric is such a friendly person. This kid put a smile on my face while helping me out. I stayed and ate inside and observed Eric helping other customers. This place has some great employees. It just makes the whole experience great. Having good people helping customers out really makes the experience so much better. read more

I stop by here on my way to work often and decided to order via a delivery app today. I had some issues with the app and had to call for help fixing my order. Cynthia went above and beyond and helped me out. She is the best! read more

Excellent quality subs. One of our first choice when we are hungry for subs. Go for rhe NY Steamer if you like hot subs. read more

Firehouse Subs - Pizza Sub - Sandwiches Near Me - Dallas, Texas

Firehouse Subs offers quality ingredients, friendly service, and flavorful subs. They remain a top choice for our family whenever we crave sandwiches for lunch or dinner! read more

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A lovely spot for a casual meal. The portions were generous, and the flavors were spot-on. The service was quick and attentive without feeling rushed. Highly recommend stopping by read more

FIREHOUSE SUBS needs to be #1 best subs in Dallas!!! try the Backdraft sauce on Turkey bacon sand w garlic bread!! best sand in the world!!

I've been here a few times in the past. Today's visit I'm unlikely to return. Clerk that took my order store to app not working disparaged me being a throat cancer survivor. When corrected he doesn't apologize. He miss-spelled my name. Who spells Pamela as Pamly. When they called wrong name I spoke out calling him a bigoted idiot. He then started across the work area making a threat to me. Co-workers grabbed him and pulled him back. read more

I've never tasted such delicious burgers! Juicy, fresh, clearly prepared with love. I'll be coming here more often now.

I had never been to a Firehouse Sub place before so I did not know what to expect. This chain is in the Jersey Mike-Subway-Jimmy John milieu. The menu seemed somewhat limited, more so than Jersey Mike's, and I was disappointed that they did not have cheesesteaks or meatball subs. I settled on the Jerk chicken sandwich. It's a regular chicken sandwich but with jerk sauce. The sauce had a nice kick and was really flavorful. The bread was light and actually really tasty. It comes with lettuce, tomato, onions, and a pickle on the side if you want. I would get it again. The layout of the restaurant is odd and not very appealing. It is small and narrow. There are very few seats. If you order to go it is not clear where to stand: by the restrooms? by someone's table? by the door? I ended up by the counter and a worker gave me a look but I said I was takeout and did not know where to stand. Overall, the. experience was pretty good and I would go here again. read more

Firehouse Subs - Jerk chicken - Sandwiches Near Me - Dallas, Texas

This place helps me understand the expression "stupid good." Seriously! It is a fairly new location next door to the Dunkin Donut Store. Ordered the Beef Brisket and Cheese online with pickle slice and bag of chips. I was there right on time as they placed my hot sandwich in the pick up basket and off I went (with a spur of the moment detour to get a couple of donuts). The 5 minute drive home was rewarded with a fantastic tasty, gorgeous color crispy but soft with some chew hoagie roll filled with delightfully melt in your mouth brisket coated in a cheddary cheese! Seriously, melt in your mouth hot brisket. Absolutely stupid that anything could taste THAT good! Price was good, staff were friendly and easy to get in and out with plenty of parking. read more

Firehouse Subs - Sandwiches Near Me - Dallas, Texas

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I always stop by this location right after shopping, the roast beef samwhich always hits!!! I love the customer service is great from Sady! She's so sweet and honestly is the best! read more

Firehouse Subs - a woman sitting at a table - Sandwiches Near Me - Dallas, Texas

We ordered a catering order through EZ Catering that never showed up, and the manager from Firehouse Subs personally drove our order to the church for us! Thank you kindly for delivering our order when you didn't have to! You saved the day for our hungry volunteers! read more

Saw firehouse subs from across the street and had to check it out. This is my favorite sub restaurant chain, and didn't realize they had one in Dallas. The customer service here is on point!!!!! Thanks so much for welcoming me and my dogo, KlangKünstler!! read more

I came into firehouse today very hungry and I've never seen the menu before. Sadie was very polite and helpful and assisted me with any questions I had. The food was amazing and Sadie recommended me a wonderful suggestion. I will definitely come back here again because of her. I hope she gets the recognition she deserves because she is amazing ! read more

Sadie was just the nicest! Her energy and happy customer service were great. I will say though it seemed to take a while considering there were 6 people behind the counter working. Might want to work on turnaround time otherwise great experience. read more

Friendly service but I didn't request my sandwich be heated and was extremely bummed out when I got it home to find out it was. Really ruined it for me. Probably won't try again. read more

I want to shoutout Brooklyn for being so helpful to me today! Its my birthday and I came to get my free birthday sub and for some reason the app didnt have it loaded onto there. She first had me call a number to have them load it but when she saw me still on hold for over 5min she told me she would take care of me for my birthday! She was so sweet and told me to have an amazing bday and night and so many other places should take notes from her! Thank you Brooklyn!! read more

First visit to this new, closer to home, location. I'm not a Firehouse expert but have been a few times to other locations. It was lunchtime and they had their full crew and what looked to be the owner/manager working. Everyone was nice. The interior is small and has limited seating so we got our order to go. It was busy, but not covid packed scary busy. Everything went smoothly from ordering to receiving our food. Took maybe 10 min, in and out the door. Ordered the Hook and Ladder, Hero and a side of mac-n-cheese. It all was made as ordered and tasted as good as I've had at other Firehouse subs. Will be adding this place to our rotation for hot subs. read more

Very welcoming! Staff is awesome remembers everyone's names and tentative to her dine in customers. Overhearing the manager LEAD & provide encouragement to the youth staff was great to hear. Overall was an awesome environment / experience if I lived closer this would be the sandwich spot of choice. read more

I love this place quality subs, friendly faces the 3 girls working at the time were very nice and helped us with everything we needed. Specially, with some yummy pickles. Highly recommend read more

Routinely spend $100 a week here coming to get lunch for the guys, always order the same thing +\- a sandwich here and there. Today my total was 57.72. All FOUR sandwiches were wrong. I called the "owner" who didn't even know how to look up and old order and had to ask someone; and he wanted to argue so here I am. Won't be returning. Here's the cheese I didn't ask for on mine. The rest were missing Mayo AND Cheese. No side of mustard anywhere to be seen, either, even though that was asked for and I heard the cashier relay. Told me to bring them back, so they could remake them but that means these guys don't eat lunch today, not everyone has a sandwich shop job they can slack off at. read more

Firehouse Subs - a receipt for a drink - Sandwiches Near Me - Dallas, Texas

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I had the pleasure of meeting Sadie, who is the a General Manager at the firehouse subs just off of northwest hwy right next door to the Dunkin' Donuts. The reason I am leaving this review is to thank her publicly for stepping outside in the wet/cold weather to assist me in getting inside of my vehicle with my coffee. She noticed that while I was in crutches, I was struggling to hold and make it to my car. There are such great people in this world and she is absolutely one of them! Please visit this location and bring them ALL the business. read more

Firehouse Subs - Northwest Hwy - Sandwiches Near Me - Dallas, Texas

Just visited the Victory Meadows location and there was a very unpleasant customer causing a scene in front of everyone. Sadie and the rest of the staff handled the situation with such grace. Better than I would have! I'm going to have to visit this location again to see Sadie because it's not often you encounter someone who is so positive and hard working! read more

SADIE IS AMAZING! I don't have a firehouse close to me but I love their subs and I've had to call to make a few accommodations to my sandwich and drink and she is such a sweet and kind person. Having her as the GM I couldn't have thought of anyone better. I love ordering from their store. Every time I call she always tells me it's no problem and that if I ever need anything just give them a ring. She is so sweet. THANK YOU SADIE FOR YOU AMAZING CUSTOMER SERVICE! read more

Horrible location, messed up my order twice in a row. I asked for a sandwich on wheat, they gave it to me on white. Then I send it back and they leave off all of the topping I asked for.....Not coming back to this location again. My first and last time! read more

This was my first time but not my last! I ordered a Hook and Ladder. It was ham, mayo, and veggies. It was delicious. Everything was obviously fresh. The bread was perfect. Staff was friendly and attentive. Drinks and brownie was great also! read more

Really great service and amazing gluten free bread! Super clean tables and drink area. Best sandwich I've had in a while!

Amazing food and the customer service was the best I've seen at any kind of fast food sandwich place. On par with CFA. Will definitely be back. read more

Great staff and service, they all shout "Welcome to Firehouse" when I enter every time. Food is great and always hot, they got me to try the cajun mayo instead of standers mayo, I don't think I'll ever go back to standard mayo again. read more

This is one of my favorite sandwich places to grab sandwiches. I'm actually a frequent here at the northwest hwy location next to the dunkin donuts. They recently made my sandwich wrong but the manager Sadie (such a sweet lady) she made it right by having me another made promptly. I love it here and will continue to come get sandwiches. Give Sadie a raise she's awesome. read more

As a former Firehouse Subs employee (LONG time ago before I had this receding hairline), I pretend like my opinion matters on all things Firehouse. Overall, they have a good running operation at this location. Good job to management and employees. Chipotle could learn a thing or two from this location about a properly running online ordering/in store pick up system. On time, you see the name, you grab, and you go. Easy. The food here has always been good. My only issue with current Firehouse is that they should simply the menu and stop adding new items and choices. It's unnecessary and negative for customers and employees. But that's a Corporate issue and not something this specific location can do anything about. The sweet and spicy meatball sub could have used less sweet sauce and more Captain Sorensen's hot sauce. Also, the red pepper flakes were missing on top (if that's even still a thing for this sub after all these years). But the sub was tasty as usual so 5 stars either way. Keep it up. read more

Ordered a barbecue brisket specialty sub online and I specifically asked for no Mayo, guess what I got? Mayo. Asked for caramelized onions. Guess what I didn't get? PAID for extra cheese, but did not get that either. Way to go, fire house read more