It's a good thing Camaro Central is around. Sometimes we need something for our 1980 Camaro…read morerestoration that the other guys just don't have - and kudos to CC for having it. And they sometimes will estimate shipping much higher than it actually turns out to be; when that happens, they only charge you actual shipping. So that's the good. The bad is (1) prices that often aren't competitive, and (2) they have always gotten my sales tax wrong (more than 2X what it should be). I have a hard time understanding it; YES sales tax is stupidly complex because of the many jurisdictions, but if I Google "what should my sales tax be", the first two sites give the correct answer, instantly, for free - so it can be done! (Not to mention that all the other Camaro parts places get it right.)

We ordered a dash pad for a 1976 Camaro, brand name OER. The fit was horrible, huge gaps on both…read moreends of the pad where it should meet the side pillars. We requested a return authorization and was given one. In the meantime we went to our local NPD store and purchased another one that fit perfectly. Now to send the OER pad back to Camaro Central we had to use the NPD box because the OER box had been destroyed. Now Camaro Central is refusing to refund our money saying we sent them the NPD part. Now why would we send the part that fit back to them?? HORRIBLE CUSTOMER SERVICE!!!!

Took my new truck in for a bed liner and window tint. These guys did excellent work and got in…read morefinished in less than a day. Highly recommend.

I am very happy with the service at LINE-X in Richmond. I was running late to get my bedcover…read moreinstalled by them and they stayed late to accommodate me. Excellent customer service and products!

Had been told I had an oil leak that needed repair. Went to Accel for 2nd opinion. They found that…read morethe oil filter had not been tightened by the other location. They are honest and reasonable - always lowering than where I used to go.

The professionalism of these people amazes me. I recently used their service because I bought a new…read morecar and the second day it wouldn't start well it was outta gas. I felt like a fool and I've never seen such kindness and small town laughter. I moved to Richmond to change my oersonL circumstances, but to also live in a smaller town, as I grew up in Versailles. I have taken it back for the second time with a real problem and I would recommend them to any and everybody, but only if you want excellence, fair pricing and hometown hospitality.

They sold My Wife and I a 2022 Nissan Rogue for 28,000 after everything. That is about 12,000…read moreupside down from out the gate! Was told by Bill after a year they would refinance for a cheaper interest rate if we made the payments on time. Well folks a year is up and now they are telling us that our credit score must be over a certain amount before they can refinance. When I thought about trad the vehicle I was told after a year of never late payments that we are so far upside down in the vehicle I would at least have to pay 10,000 up front if not more. I get a little money made but these people are absolutely ridiculous. now I'm stuck with a ridiculous high paymen for the next five years! they frigging lied like hell! Don't Make The Same Mistake I Did!!!!

I highly recommend NOT working with Bill Henderson or his colleague Les. They lie throughout the…read moreentire process. Nothing is what was promised. If they do mess up, you'll receive a call from Brian McMahan that will promise to fix the issue (after saying he and gates have nothing to do with Bill or Les, that they are their own entity). Then, he won't call you back or fix it either. Proceed with caution.

Do not recommend Hall and Sons on Keeneland drive. They…read morecannot.. * remove tires or rims without damage (both were replaced still unacceptable for a mechanic) *Change breaks (truck was returned multiple times for uncontrollable shaking) * fix and diagnose cars in a timely manner (Vw has been there for months) *change oil *rotate tires. But today is literally the straw that broke the camels back... the truck was taken in for routine maintenance breaks/oil/tire rotation/headlights and today the work was completed. We went to pick up the truck. I jump in and happen to notice the check engine light on.. (it wasn't on when it was dropped off) this was completely routine work. I drove it back. My bf opens the hood and finds this random unattached box not sure where it goes or what it is but, how do you close the hood with random parts unattached and dangling? And to add insult to injury we have the truck back less than a week one lug nut is stripped and the tires are not tight. This is the only place that has touched his truck. AVOID at all COSTS.

When Chris Hall put a timing belt on my Toyota Camry he almost ruined my engine. I had to get it…read morerepaired at a Toyota dealership. I wouldn't recommend him to anyone. He can't even do brakes correctly.

This place got us out of a major jam when my car broke down on vacation and my 3 kids and myself…read morecouldn't get home. Do yourself a favor and go see Megan for your next new or used car purchase. She was AWESOME!!!

Took vehicle in for oil change today. Guy came out to discuss other issues showing me multi point…read moreinspection sheet. Suggested I replace air filters (engine and in cabin). I asked if they looked at those filters today? He responded yes. I told him that was odd since I replaced them myself yesterday!! We went to car together to view engine filter and he said yeah, it looks ok to me. WTH??? So, you just wanted me to give you $80-$90 for the heck of it?!?! Wonder how often this happens?? Not happy Richmond NISSAN! Sad way to do a long time customer. Or, anyone for that matter.

Last week, I bought a previously owned vehicle from Gates Ford. First, I want to compliment Rick,…read more the salesperson. He was easy to work with and not pushy. And second, Victoria and a young man in the service were extremely helpful. In fact, they were fantastic! Their focus was on resolving my problem, no matter how much time it took. However, the sales personnel need tutorial sessions about what different models can and cannot do. For example, how to activate voice commands on different Explorer models. They may not know about non-Ford products, but they definitely should know the features on newer Ford vehicles. If nothing else, conduct an internet search. The customer should not know more than employees of Gates. And finally, the Finance person should know which financial institutions have branches in Madison County. The person gave me incorrect information. A few years ago, I had a negative experience with Gates. This experience has been better, but it has not been excellent.

I have purchased 3 vehicles from Gates Ford in the last 15 months. The sales team is excellent, but…read moreVictoria Robbins is the rudest Service Advisor I have ever met. I will never buy another car from Gates Ford as long as Victoria is still working there.