The company I was using for the past 6 years sold to a much larger company. That larger company…read morecame to service my fire protection equipment and charged me 3 times what I was contracted from the previous. Not only that but they overcharged me for items they didn't replace or service. I called A&E & told them it was a very short notice but I needed service to comply with the town/state. They came right out the next day on a weekend to accommodate my need!...AND the price was right! Super friendly people t

A&E fire brought high-quality work at a lower price than their competitors. I was impressed with…read moretheir team's dedication and knowledge. Would use them again!

Run, don't walk, away from National Security! Seriously. This is one of the worst companies I've…read moreever dealt with in my life. I have a very long list of National's ineptitude, incompetence, and lack of professionalism. We hired National to upgrade our fire security system to be in compliance with RI state's fire safety standards for a Bed & Breakfast. After months of frustration trying to get this company to actually start the job we had hired them to do, it got worse once the work began. I fully own that I should've taken their original ineptitude as a sign not to work with them. I am deeply regretting my choice to hire National. Here's my list of grievances with National: 1. Sales/account manager, Ryan, would not respond to my emails, texts & phone calls. I literally had to reach out through various methods at least 10 times before receiving a response. 2. At times I had to tell Ryan how to do his job based on information I was given by the former fire marshal of Newport who we hired as a consultant to go in front of the RI state fire board and help us with the upgrade. There were basic standards of operation that Ryan didn't seem to know or understand which I (not being a fire security professional) had to figure out and educate him, the "professional", I had hired what the standard procedure was. 3. The technicians who installed the upgraded system left behind trash, a large box of wiring in the middle of my staircase, and giant holes in my walls where the old key panels had been replaced by new smaller panels. 4. THE BIGGEST & WORST ISSUE with National - THE SYSTEM THEY INSTALLED HAS FAILED FIRE SAFETY INSPECTION TWICE NOW!!! The Fire Marshall who came to inspect the system literally pulled me aside and told me he'd never seen a company this inept. He strongly encouraged me to get rid of them and hire a different fire security company. 5. As of today, 12/2/19, 3 months after beginning what should've been a very straight forward fire security upgrade, National's system still has not passed inspection and they have disappeared once again. National is not responding to our emails and phone calls. 6. Sadly, Chris, the owner of National has no capacity to take responsibility for the mistakes and mishaps of his employees. When I finally got on the phone with Chris to discuss all the issues I'd had from the beginning of the upgrade, he began telling me how upset he was, how the failure of his system was my fault, and I was a terrible customer! I was so shocked and taken aback that I lost my temper and yelled at him. It was not one of my finer moments and there are things I said that I regret. However, the facts still remain that this company has failed us as customers over and over and over again. This was a $6000 investment. National has done nothing to make amends for their failures and incompetence except to blame us. This has truly been one of the worst experiences with a professional company I've ever had. Please let my experience guide you away from the pain & frustration we've had to endure in choosing to work with National.

Stay away. They don't track billing appropriately, and even if you pay your bill every month they…read moreon numerous occasions claim that you missed a bill from years ago. When you ask for a statement of account they don't provide it. They are shakedown artists. In my opinion you'd be better off with the burglars.

Unfortunately there is no 0 stars here so I got to give 1, which Fire-Pro DOES NOT DESERVE!…read more Their technician "checked" smoke detectors for 16 years and did not find any deficiency with them (we replaced them every 3-4 years). On the last check he took our less than 5 months, newly purchased, smoke detectors (claiming that they are NOT compliant with BC Fire Code) and replaced them with their units. Now Fire-Pro is charging us for their unit, while they cannot bring us back our new units because they "destroyed them". It is very convenient for them, makes EXCELLENT earnings for the company at the cost of their customers. Now they are claiming that our units were not safe enough but DID NOT answered how they were safe previously, since they were left in our unit, as they are. On top of that, they are calling us lairs, telling that we have not proof that we replaced them previously! Fire-Pro is INCOMPETENT, UNRELIABLE and without ANY DECENCY, even for their PAYING customers!!!

From the owner: Fire Pro Fire Protection Services Inc provides Fire Extinguishers, Fire Suppression Systems, Fire…read moreSprinkler Systems, and Alarms and Lighting to the Fall River, MA area.