Very disappointed in how, after 2 plus years of solid service they completely dropped the ball…read more Went to open the house on MV 1st week.of May. Error code on units showing no refridgerant, which means probanly a leak. Called that Monday for appt. Was told they are not on island t il Thursday, so took appt then between 10 and 12 arrival " but they will be there closer to 10" per customer service person. 1 pm to 2:30 pm multiple texts and phone calls to the owner and his CSR. No response from.owner and.CSR was in a meeting At 2:45 got a text they qere not coming today and woukd try agin early next week to get back on island. Temps were n in low 40s at night, 50s daily and i had no heat. Called Climate Care MV. Set up appt for 2 days later, but a guy frred up and was there at 7pm Ran tests, put in a dye came back 6 days later and detected the "Massive leak" in one of bedrroms. Called Senville, found out F&J had tegistered the unit with correct address and email but had someone elses name and phone.number, so we had to correct the registration Shipped unit in 2 days. Climate care installed, recharged, pressure tested and all was good to go with time to spare before 1st renters arrive. Will use Clmate Care moving forward as they are very reliable , thorough and on island. I woukd think twice about using a company for mini splits or any unit that may need routine servicing or emergency servicing that is based off island. Find an onnisland vendor. Sorry F&J but here we are 4 weeks later, no text email or phone call to apologize for completely failing a now former customer ​​

I met this company through AngiesList last year. I used them to complete an HVAC project at our…read morespa. The owner was unprofessional. When he started the project, he left the place messy and I had to clean up after him. All the equipment was all over the place, as you can see in the pictures. I had to collect them and clean everything after he left. These pictures were sent to him at the time. He was extremely aggressive, asking to collect the remaining balance even though the project was not completed. While our spa was under construction, he was overly insistent in wanting to install the unit system even when the contractor advised him to wait. We asked him to wait until the project was completed entirely because we wanted to protect the HVAC units from the debris of the construction. In the end, we let him install the units while the construction was still happening because his behavior was inappropriate, and we just paid him to let him go. We've been having issues with one of the units since May. It had been making noise, and we called him in order to let him know that one of the units wasn't working properly. He said he would stop by to take a look, but never did until June 14th. He picked up the pump and said he would get back to me within 24 hours because the pump wasn't working. I have been calling him since, but he never picked up his phone or called back. At this time, the weather is extremely hot, and our products and guests are both being negatively impacted by the heat. Overall, my experience has been negative.

They did a great job of repairing our irrigation system when we newly bought the house as it hadn't…read morebeen winterized while the house was on the market. We called them again in the fall to winterize the system. Again, the technician showed up on time and did a thorough, professional job. We also hired them to remove several huge branches from an enormous Norway Maple in our yard. They pruned two other trees on our property. They also removed a small tree and did an amazing job of grinding out the tree stump. I'm very surprised at the other reviews. We used them because someone in the neighborhood had recommended them. I didn't even look them up; if I had, I wouldn't have used them after seeing the other reviews here. Luckily, we had the other recommendation. We've been very pleased with the services from G. Bourne Knowles.

Did not have the staff or expertise that was promised. Unresponsive when customer called in…read more Irrigation team blew out our pump. Pruning team incompetent. Management absent. Good at billing hours.

We recently had a generator installed. From start to finish everything went smoothly. Everyone that…read moreI spoke to at the office, the electricians and the men that installed it, were all very pleasant and professional. I highly recommend this company.

They were great from start to finish. I never got around to leaving a review. Just kept forgetting…read more Last week the temperature plummeted to zero and we had gale force winds. The power was out for 8 hours. It took about 5 seconds for my Kohler to kick in and we were warm and toasty all night. The unoccupied homes on either side of me had indoor swimming pools the next day. I will NEVER regret getting the generator or working with Premier Generator.

Energy assessment --tech was on time, did a very thorough job, explained very concisely. I will…read moremove ahead with the suggestions he made. Overall a pleasant and informative experience. Next steps to schedule contractor.

Contacted RISE in preparation to install mini splits. Have gone without AC for too long! Zack…read moreChester did our assessment and was professional, thorough and explained the program and benefits. He also completed the report and emailed it to me same day. Great service to RI Energy customers.

Shawn did an excellent job diagnosing and repairing a difficult, intermittent AC problem that had…read morebeen challenging to identify. He was knowledgeable, thorough, and persistent, taking the time to find the root cause. He explained everything clearly, completed the repair professionally, and made sure the system was working properly before leaving. I highly recommend McLaren for their expertise and dedication.

I've been doing business with McClaren for the past four plus years…read more I purchased two new AC units (complete systems), a new gas furnace, and was the fourth person which signed up for their membership program. In the past two year I've been trying to address a warrant issue with one of my AC units. McClaren Heating has changed hands. New owner and new operational manager Justin Knight. McClaren is NOT the same company anymore. In the past, I gave 5 stars. I now give the company, based on my last five phone calls and 5 months 1 star. Very poor customer service. Very poor operational manager. In my last phone call, the new operational manager informed me that I was the worst customer that he had talked to in the last 15 years. Think about the person that would say this on the phone to an existing customer of over four plus years with a yearly membership. Again, this is not the old McClaren Heating and AC company that was great.

We needed our gas fireplace repaired and Hearth Heating got us scheduled much more quickly than I…read moreexpected. The service technician was courteous and thoughtful about keeping the house clean as he worked. The repair was completed quickly and the cost was very reasonable.

Once again, they were professional, on time, friendly, and did a great job cleaning a stove we…read morepurchased from them-- best stove we've had by a lot. It saves a lot on heating bills and has a big viewing window. Steve Cook

Live in a condo complex, having to have all of our dryer vents cleaned, and unfortunately, for two…read moreweekends in a row, they were a no-show. They didn't even call to explain, just chose to not show up. Inconvenienced all of us, like only their time matters. This is terrible business practice and won't be recommended for sure!

So I ended up needing to raise the seawall and I looked high and low for someone to accomplish this…read moretask. These days contractors don't seem to want to return phone calls. I got a little disheartened and called my realtor and I ended up getting in contact with Jamison. Jamison is very professional and best of all will answer all of your questions promptly. My project wasn't that straight forward and had many different facets to it but he managed to deliver on all fronts. My biggest worry was matching the color of the new addition to the old concrete. Jamison underpromised but over delivered. It matched the old part of the wall perfectly. The project was on schedule and the crew cleaned up the site and now I have a beautiful raised seawall heading into the winter storm season. In terms of pricing, while Jamison wasn't the lowest quote, he provided the best value. His crew was able to install flood planks and do pipe work that other installers were hesitant to do. And the true measure of a contractor and a professional is how they handle themselves when problems arise. The flood planks ended up being installed a few steps down from what was initially proposed but when I pointed this out, Jamison corrected the problem no questions asked. I highly recommend Jamison and his crew. 5 stars all around.

Very professional men. The work crew was in our home putting in a concrete kitchen floor and…read moreisland, they were very respectful and courteous that they were working in our living space. The work they did was spectacular and I would definitely recommend them.