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    10 years ago

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    Southern California Gas Company

    Southern California Gas Company

    1.5(522 reviews)
    0.0 kmFlorence-Firestone

    I paid my bill by phone and was given a confirmation number as proof of payment. it had been over a…read moreyear since I used phone payment system and the system does not tell you which account your payment is coming from (most pay by phone systems tell you the last 4 digits of account number you"re paying from but not So Ca Gas phone pay system) Unfortunately because of this error, the payment was taken from an account that had been closed for over a year. I tried explaining that to the CSR but there was no forgiveness what so ever. I have always paid my bill on time and yet I still had to pay the return "check" charge and return check fee. This was a simple mistake on my part but a mistake on So Ca Gas pay by phone system as well. Not only do they need to update their system but also train supervisors to show cognitive empathy which is key for social skills and leadership.

    They don't want to help you…read more Recently, they showed up at my house without telling me first, said my meter was broken, and then didn't say a word about when they'd be back to fix it (I asked them to let me know). I had to find out on my own that they had come and serviced the meter, which involved getting air in the lines. When I called to ask if someone had been there, to try and figure out what is going on with my gass, they refused to tell me anything and wouldn't even admit that they'd sent anyone until today, when I called back to complain. They didn't send a technician to fix the issue, just someone to "look" into it because they are completely not to blame for the last guy screwing up the job. Also don't forget it's their property so to heck with their customers and how it negatively impacts their home without them knowing. Today, I called again to check when they'd sent the bad technitian and to let them know how frustrating this has been. The woman I spoke to didn't want to listen. She talked over me, threw out scripted policy excuses, and wouldn't even bother to note that this whole process has been stressful and disruptive. All I wanted was for her to recognize that sending someone without telling me first is unacceptable and causes a lot of unnecessary trouble. But she refused to acknowledge any of it or take any note. It's pretty clear they don't really care about their customers, they just want to hide behind policy and ignore the mess they cause.

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    Fire Dept - firedepartments - Updated May 2026

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