I would not have given even a one star rating however you have to rate.
Extremely rude and unprofessional - worst experience ever
AVOID STORE AND WEBSITE AT ALL COSTS!!
Mark refused to refund fish gravel after it poisoned my fish. Reason refund was refused is because instead of emailing him about it (Mark) I opened a case on eBay for him to close straight away this obviously annoyed him which is why the refund was refused.
He was very unprofessional and shouted using caps in his emails.
The gravel was scrubbed /washed /rinsed numerous times and still to this day is leaking dye which is what poisoned the water and poisoned my fish.
I am getting eBay involved via telephone ,writing to pay-pal and Trading standards about this. Mark and the store/website have bad reviews everywhere for anyone to see and view.
This is turning out to be a nightmare but I will get it resolved as i have done nothing wrong.
BEWARE AND KEEP CLEAR is the best advice I could give anyone. read more