Riding back to Chicago from Virginia, we had stopped for the night at a hotel about 25 miles from…read moreZanesville. When I went to start my Goldwing, there was no power at all. While I was able to get the bike started, I wanted to replace the battery as there were other indicators that the battery might be going. I called Treadway, which was the closest Honda Dealer, to see if they had one in stock and if so, if they would be able to replace it while I waited. When I called, it was a Friday evening about 10 minuted before they closed. I was told that they had it in stock and would be able to get it into service first thing Saturday morning. When we arrived, just after they opened, the battery was waiting on the counter. The bike was promptly brought back into service, the battery changed, the corrosion cleaned off the positive terminal (which may have ultimately been the cause) and some batter terminal grease applied. This was all done at a fair and reasonable price. Treadway turned what could have impacted our trip home into just a minor inconvenience.

Have to say these people were pretty great. Very professional and helpful. Most of all, their…read moreprices were great. Got some work done including an oil change on the gxr and they were super quick and well priced. Going back next time I need anything!

Listen, I know that everyone is all a-twitter about the wild animals getting set loose and possibly…read moreposing a very real threat to the local citizenry of Zanesville, but there's something you all need to realize: TERRY THOMPSON AIN'T CARE. Terry ran one hell of a business, which I personally patronized for 6 years. No matter what I needed, he always went above and beyond to see that I left happy. You want a Harley FX1 with a side-mounted minigun? TERRY GOT YOU. A Yamaha YZF-R6 and an uzi, but don't want to go to another business to find that pet Kodiak bear that the missus has been nagging you about? TERRY GOT YOU. Did I *need* a Honda Valkyrie with a sidecar, with a direwolf in the sidecar, with that direwolf equipped with a grenade launcher strapped to his back? Yes, yes I did. And you know what? TERRY. GOT. ME. He would've gotten you, too, if only you fools had bothered to ask. Farewell, sweet prince. This cruel world was never meant for one so beautiful as you. PS - minus 2 stars bc that direwolf was totally not as big a fan of peanut butter as Terry promised.

I was effectively kicked out for trying to shop…read more Last Friday evening, (12/2/16) and three weeks before Christmas, at approximately 6:10pm I stopped in with my two boys, ages 10 and 7, to look at motorcycles, helmets and boots. K&C Cycle in Hebron closes at 6:30pm. This year Santa is delivering 2-wheel magic on the 25th but I still needed to size the kids up for bikes and gear. I was raised in a small business family so I regularly buy from local companies when at all possible. When we arrived at K&C Cycle there were two gentlemen chatting at the front of the store and I said: "Howdy" when we walked in. My greeting was returned with a simple "Hi" and I replied: "we're here to kill some time and look at some helmets and stuff" at which time both gentlemen looked at each other and one of them muttered "ooookayyy....". I tried to be vague so I wouldn't give my boys the idea that I was actually shopping for bikes and gear. Fifteen seconds later and after making it approximately 10' into the store, one gentleman left and the other, whom I assume now to be the owner, Ray, indicated that he was closing up and had to pull the outside bikes and quads in. Verbally, it was delivered oddly but I assumed he was letting me know that he would be in and out as we looked around. I said "okay, we're just going to be looking around" at which point he said: "it's close to closing" and non-verbally indicated that we should leave. At first I thought I was misinterpreting his cues but I quickly realized that he wanted us to leave...now. I said "so you're kicking us out?" to which he replied: "well you're the one who said you're just here to kill some time!". I replied with a simple "wow, you have got to be kidding me" and Ray again said: "hey buddy you said you were killing time!". Apparently, I did not realize that at K&C Cycles the potential customers loudly announce exactly what they will be buying when they walk in the door. I did not need to be told twice and began exiting what I thought was a motorcycle retail store. As I was walking towards the door I did explain that yes, we will leave, but that we will not ever be back, to which he replied, again and as he was walking further towards a different section of the store: "well you're the one who said you were just here to kill time". As I was exiting, I did inform him that he was a "business idiot", a remark that he did not like and after mulling it over for a second he turned quickly on his heels and with finger in air he exclaimed as he walked towards me that he was not an idiot and that he has had the displeasure of dealing with the "public" for years. I'm not proud of calling him an idiot in front of my boys and if I could take it back I would. The interaction I had with the owner of K&C Cycles in Hebron, OH was the single worst retail experience I believe I have had. My perception was, sadly, on that day, Ray was doing his best to continue to erode the American mom-n-pop shopping experience and force individuals like myself to enhance the sales numbers of the larger corporate organizations that practice decent customer service, such as not kicking you out upon arrival. Our family has now purchased two youth motorcycles and we are currently shopping for two adult off-road motorcycles and gear. -Tony

Ordered an ATV cargo box two weeks ago. Received an order conformation but after 2 weeks did not…read morereceive the box. Called 3 times before I got a real person (messages were not returned). Was told the shipping cost for this box was not within reason so they would not ship. Never received an email or phone call that there was a problem with the order. Customer no service abounds at this shop. Can't wait to have to send the credit card company a dispute claim. Avoid this place!!!

Stopped in John Hinderer Honda Powerstore on a Triumph Bobber and rode away on a brand new Gold…read moreWing. The whole process was completed very fast and Jessica was able to speed the process along amazingly fast. Even drove me to the bank to get the cashiers check! Made the 650 mile round trip so worth it. P.S. They beat the other offers I had by $1000 even through they didn't know I had already been to 2 other dealers for quotes.

We bought a new 2022 Honda 520 UTV. Had an excessive heat issue; (with documented evidence). Honda…read morerefused to acknowledge it. This dealer offered nothing to help resolve the issue - we are stuck with the problem. We made two mistakes (buying Honda) and (buying it from Hinderer Powerstore). Both just made-up excuses. Photos Attached:

called and asked about getting a tire replaced... they said they could get it don't that day. I was…read moreonly getting a rear tire replaced. they've had my bike for almost a week now. very unprofessional.

Was vacationing in Athens riding from Chicago. Thought I could make the whole trip on what was left…read moreof my front tire, but I was wrong. Found Athens Sport Cycles to be clean, professional, and very accommodating. They took pity on me and were able to squeeze me in for a new tire. One hour, a new front skin, and I'm a happy camper. Mike, Ryan, and Eli are all top notch guys and if they can help they will. I was very pleased with the job they did and look forward to visiting them again next time I ride through Athens.