Very friendly and professional staff. An employee named…read moreMatt recommended the best options and installed everything with a smile and a positive attitude. Thank you so much! August 5, 2025

This is my go-to store for auto needs and they are always helpful and courteous, no matter how busy…read morethey are. Very much appreciated.

The Costco car buying program is so helpful! For the 1st time in my life, no haggling, no…read morebargaining. The Costco Price sheet provides a reduced fixed price plus usually some dealer incentives too. In Colorado check for dealers who also accept the VXC program, Vehicle Exchange Colorado, that gives you $9,000 rebate on a new electric car for turning in a 12 yr old clunker if your income is below the median in your county.

Lucy at Valley Hi Toyota in Victorville CA reached out to me the very next morning. Lucy explained…read moreto me how the program worked , we got an approval , picked out the car to reserve and it was a very stress free easy process . I'll be using the Costco Auto program for my next auto purchase .

Aloha gang! Placed an online order for replacement windshield wipers for my vehicle. The app was…read moreeasy to navigate and before you know it, I received an email indicating my order was ready for pickup. Drove to the store and showed them the confirmation email and they brought me the merchandise. I asked if someone could assist me with installing my wipers and a staff member was there to help. Thanks to AutoZone and their helpful staff. I'll definitely be back if I need anything else.

After a super long day of work, I got to my car and realized my battery was dead. What's even…read morebetter, my AAA membership had JUST expired a few days ago haha! I called AutoZone and they flipped a bad situation into a hopeful one. It was already 8:30pm, but the guy who answered the phone (so sad I don't remember his name, cuz his customer service was excellent!!) was so cheerful and helpful and told me they were open until 11pm and would have a battery waiting for me. I drove over and even though Christian the technician didn't HAVE to say yes to installing the battery that night because it was already super dark out and could potentially be dangerous, he was more than happy to get it done for me. He was working double overtime, but you couldn't tell, because he was still so willing to be of service, which was very impressive to me. Josh, a friend who didn't even work there, was willing to stick around and help out his homies and be an extra hand for them when they were short-staffed. Wow! After some unexpected/unavoidable technical issues, the guys ended up having to call in their store manager, Massoud, who came in from home, to diagnose and fix the problem. The guys all stayed well past closing time, until nearly midnight!!! They all really went above and beyond. This is being written nearly a month and a half later, and I still remember their kindness, excellent customer service, and hard work+dedication!!!!! You don't find this kind of service these days so it's super refreshing, especially when you're a female trying to figure out car nonsense... Thanks guys!!

Really great experience at Pure Autosport. I came in for a battery replacement for my wife's Audi…read moreQ7, and before they even started the work, they suggested I check the warranty on the old battery. That turned out to be a great call, because after the replacement I was able to get reimbursed by AAA for the previous battery under warranty. They were also very clear about the cost, the timing, and the whole process from the start, which made everything easy. The waiting room was comfortable and had Wi-Fi, so it was actually a pleasant place to wait. You don't always get that combination of honesty, helpfulness, and good customer service at auto shops, so this place really stood out. Definitely recommend.

3 Stars - Solid Audi Knowledge, Constructive Feedback on Service & Quality Control…read more I want to be clear upfront: this review is not written out of hate. I've been going to Pure Motorsports for over 6 years, mainly for Audi work, and I'm sharing this as honest, constructive feedback based on long-term experience, hopefully as an eye-opener before things decline further or more customers walk away. Pure is knowledgeable with Audis, and in my experience they are generally better than the dealership. That's true for most competent independent shops, and Pure deserves credit for their technical understanding of the platform. They are, however, priced at a premium, only slightly less than dealer pricing. When you're paying that much, expectations around communication, quality control, and overall customer experience naturally increase. Where Pure struggles most is communication and customer service consistency. Sometimes updates are provided, sometimes they aren't. There have been multiple occasions where I only found out my car was ready for pickup and later realized I wish they had mentioned another issue while it was already there so it could have been addressed at the same time. Proactive communication matters when customers are spending this level of money. Reaching them by phone can also be difficult. Most of the time you'll need to leave a voicemail or send an email, and responses are about a 50/50 chance. I suspect this is largely due to being understaffed or stretched thin, which I understand as a business owner, but it still impacts the customer experience. At this point, a dedicated customer service or service advisor role would likely make a noticeable improvement. There have also been a few isolated quality-control issues over the years. After a PCV service, I later noticed that one of my headlight mounting brackets was cracked/broken. The headlight itself was still reasonably secure, so I chose to forgive it and continue doing business with them. Another incident was more serious. After picking up the car, the splash shield was not properly secured and came loose while driving home, forcing me to pull over on the freeway. This was obviously dangerous, but necessary to prevent the splash shield from being completely destroyed, especially since they are very expensive to replace. I temporarily secured it with zip ties and duct tape just enough to keep it in place, then slowly drove to the nearest exit to reach a much safer location. Once there, I jacked up the vehicle and properly reattached and tightened the splash shield myself. Situations like this point to a lack of final checks, likely due to understaffing or insufficient quality control. One recent policy change also stood out. Pure no longer installs customer-supplied parts. I understand the liability and business reasoning behind this, and they absolutely have the right to change policies. That said, it feels like an odd shift for a shop that presents itself as enthusiast- or performance-oriented. For example, I recently tried to have billet cooling system components installed to replace known weak OEM plastic parts that commonly fail around every 50k miles. These are well-known, reputable aftermarket parts designed to improve long-term reliability. Despite this, they refused and would only install OEM plastic components. I understand drawing the line for emissions- or turbo-related work, but declining high-quality billet replacements for known OEM failure points feels unnecessarily restrictive, especially when many enthusiasts are willing to pay a premium for efficiency and better parts. To give credit where it's due, Pure generally completes work competently and clearly understands Audis, which is why this isn't a low-star review. However, compared to years past, communication, quality control, flexibility, and overall value have declined, while pricing has increased. I used to drive a long distance to come here. At this point, I personally need a shop that offers strong communication and the ability to handle more than basic maintenance or fluid services, and for that reason I won't be returning. Again, this is not hate, just honest feedback from a long-term customer. I hope Pure takes this as constructive criticism, because with better communication, staffing, and quality control, they could easily be a stronger shop. 3 out of 5 stars, capable, but with clear areas that need attention.

Ordered an AC compressor kit. The kit, as advertised on eBay, said it came with the desiccant…read morefilter, new seals, a new pressure fitting, compressor oil and an AC compressor itself for $124.00 dollars. Everything showed up except the compressor... the one thing I actually wanted to replace. If it sounds too good to be true it probably is... BS company.

Company does not follow up. They have terrible customer service…read more I wish I would have read all the reviews. I would not have done business with them. I tried to cancel my order but they had said it had already shipped. A total lie. UPS had not picked up that day. They just did not want to cancel order. Not good people.

I've been here several times and have never been disappointed and the service! This is the Jeep Di…read moreMotorsSports work on and now she drives like a beautiful beast

I wasted my time and money, and they damaged my car. The technician argued with me because he…read moredidn't install all the parts I brought. Brian at the front desk lacks a focus on quality and provides poor customer service, even though I explained everything in detail and showed him all the parts that needed to be installed. Now the hood of my car doesn't close properly because it's misaligned, and they also broke the sensor cover. They also didn't replace one of the broken parts. All the employees seem to be related, which makes them act careless.

My Tesla was in a accident and it was not at fault. Lady who hit my car had state farm insurance…read more Got to pick a shop and originally was gonna use Fix Auto santee but luckily found about AJ USA after speaking to Mike who is a Tesla expert. He said he goes back and forth to trade st tesla service center and every question i asked i could tell this is where i need to bring my model y. Drove there and he knew everything and also knew how to repair my rear liftgate hinges as they also needed to be replaced after i mentioned it. Car was there for 7 weeks granted it was there around the holidays so days in there closed under normal business hours so it took a while. Got updates along the way but i would have to call/email to get a update. They called and emailed car was finished 7 weeks laterand ready for pick up. Dropped off the rental car next door and very nice lady drove my tesla out to front. Could not have been happier. She even mentioned they could wash my car one last time quickly if i cared to. Just professional and nice. I was just happy to get my car back and had rental was a model 3 and now i had my model y performance with FSD back. Huge surprise is this: The rear liftgate hinges were fixed and liftgate closed like brand new. Easily a $700-$1200(something i did, agressive on liftgate)fix but was repaired and fixed on my car! Just so satisfied overall with everything..and the nice fix on rear liftgate hinge as a massive bonus. If you have a Tesla bring your car here! Trust me. They will repair your car with expertise and professionalism.

After a service agent from Tesla (Dave) in Miramar recommended AJ Auto Repair, I went to them. I…read morelost a mirror cover in a car wash that couldn't be retrieved, and he new part needed to be painted. Mike (service manager at AJ) said he had extra pant from another job and agreed to paint it for free. Great people, friendly, and kind.

Simply the best place to take your Porsche in the San Diego area. Jae did a PPI for me on an 84…read morecarrera 3.2 and was able to detect a VERY faith on-power vibration coming from the engine. It was almost undetectable, but Jae immediately picked up on it and told me about it. He suspected that it could be a lean surge, and had me dyno the car to check AFR before making an offer. Just as a precaution. Sure enough the car was running at between 15-16 to 1 at WOT. Jae told me to run away from the car, and I did despite having a lot of time and emotional capital invested in it. Very glad I did. Found a much better car for less money a month later. Not sure other shops would have picked up on what Jae did. I tend to do most of my own work on my cars, but any time I need to enlist a pro, I will only come here. By the way, he builds the 3.8 motors for Singer. If you don't know what Singer is, Google them. Five thumbs up.

I do most all of my own work on my hobby Porsche but when it takes special tools or special…read moreknowledge like how to set up suspension alignment and wheel weighting correctly Jae is my guy to go to. He knows his stuff.

This location is great CJ was extremely helpful and spent a lot of one on one time with me and also…read moreanswered all of my questions. He made the whole experience amazing. :)

Very friendly and helpful !!! I don't remember the names of the employees that helped me .. but…read morethey were all so very kind and helpful ..