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Costco Auto Program

4.2 (611 reviews)
Closed 6:00 am - 7:00 pm

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Reviews With Photos

Wife driving her new Acura
Steve G.

I've used the CostCo Auto Program now for 4 purchases of new cars while each time also reaching out to other "programs". Costco is by far and away THE BEST program I've experienced based upon Price, Dealer Service and Transactional ease and value. They have it all figured out and I really appreciate what it means to me as a Costco member and the tremendous supplemental membership value it is.

2025 RAV4 purchased
Alicia B.

The pricing options are clearly explained and what used to take hours at a dealership haggling over cost made it easier to make a decision.

2026 Chevy Equinox

The costco auto program was easy to use. Rio Vista Chevrolet in Buellton CA was amazing to work with. Our sales person Marcia was amazing. She made the car buying process so easy. Highly recommended!

Did you know? COSTCO HIRED AFFINITY GROUP TO OPERATE THEIR 'Costco Auto Buyer" program.

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1 month ago

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1 month ago

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22 days ago

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22 days ago

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30 days ago

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17 days ago

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9 months ago

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Darren J.

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2 months ago

This program took some of the stress out of the process. I applied Saturday afternoon and drove home with the new car Monday afternoon.

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29 days ago

Great program saved us thousands of dollars. Highly recommend you use them if buying a new or used car.

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3 months ago

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4 months ago

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5 months ago

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1 month ago

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3 months ago

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3 months ago

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4 months ago

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2 months ago

Amazing price, which made car buying an enjoyable experience!! It took less than 3 hours and we had our new Toyota!

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4 months ago

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6 months ago

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5 months ago

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6 months ago

Please ask for Matt Payne. He is professional and will make your buying experience less stressful

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1 year ago

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3 months ago

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3 months ago

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2 years ago

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Darren J.

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8 months ago

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Mae K.

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4 months ago

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11 months ago

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10 months ago

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1 year ago

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Darren J.

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5 months ago

Found what amounted to be a great deal with a very service oriented salesman and dealership.

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11 months ago

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Darren J.

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4 years ago

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1 year ago

It was the easiest experience! Buying a car is typically painful. We saved just over $2k on a brand new car and couldn't be happier!!

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Darren J.

Thanks for the great comment. Glad to hear of your savings.

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6 months ago

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7 months ago

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1 year ago

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Darren J.

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2 years ago

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Darren J.

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9 months ago

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Darren J.

Wow, MVP's! Thanks for sharing this recommendation.

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8 months ago

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Mae K.

Thank you so much for sharing about your experience!

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Page 1 of 16

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Review Highlights - Costco Auto Program

Went through Kendall Auto in Eugene, Oregon and it was a great experience without too much haggling.

Mentioned in 18 reviews

Read more highlights

PURE Motorsport

PURE Motorsport

(164 reviews)

Really great experience at Pure Autosport. I came in for a battery replacement for my wife's Audi…read moreQ7, and before they even started the work, they suggested I check the warranty on the old battery. That turned out to be a great call, because after the replacement I was able to get reimbursed by AAA for the previous battery under warranty. They were also very clear about the cost, the timing, and the whole process from the start, which made everything easy. The waiting room was comfortable and had Wi-Fi, so it was actually a pleasant place to wait. You don't always get that combination of honesty, helpfulness, and good customer service at auto shops, so this place really stood out. Definitely recommend.

3 Stars - Solid Audi Knowledge, Constructive Feedback on Service & Quality Control…read more I want to be clear upfront: this review is not written out of hate. I've been going to Pure Motorsports for over 6 years, mainly for Audi work, and I'm sharing this as honest, constructive feedback based on long-term experience, hopefully as an eye-opener before things decline further or more customers walk away. Pure is knowledgeable with Audis, and in my experience they are generally better than the dealership. That's true for most competent independent shops, and Pure deserves credit for their technical understanding of the platform. They are, however, priced at a premium, only slightly less than dealer pricing. When you're paying that much, expectations around communication, quality control, and overall customer experience naturally increase. Where Pure struggles most is communication and customer service consistency. Sometimes updates are provided, sometimes they aren't. There have been multiple occasions where I only found out my car was ready for pickup and later realized I wish they had mentioned another issue while it was already there so it could have been addressed at the same time. Proactive communication matters when customers are spending this level of money. Reaching them by phone can also be difficult. Most of the time you'll need to leave a voicemail or send an email, and responses are about a 50/50 chance. I suspect this is largely due to being understaffed or stretched thin, which I understand as a business owner, but it still impacts the customer experience. At this point, a dedicated customer service or service advisor role would likely make a noticeable improvement. There have also been a few isolated quality-control issues over the years. After a PCV service, I later noticed that one of my headlight mounting brackets was cracked/broken. The headlight itself was still reasonably secure, so I chose to forgive it and continue doing business with them. Another incident was more serious. After picking up the car, the splash shield was not properly secured and came loose while driving home, forcing me to pull over on the freeway. This was obviously dangerous, but necessary to prevent the splash shield from being completely destroyed, especially since they are very expensive to replace. I temporarily secured it with zip ties and duct tape just enough to keep it in place, then slowly drove to the nearest exit to reach a much safer location. Once there, I jacked up the vehicle and properly reattached and tightened the splash shield myself. Situations like this point to a lack of final checks, likely due to understaffing or insufficient quality control. One recent policy change also stood out. Pure no longer installs customer-supplied parts. I understand the liability and business reasoning behind this, and they absolutely have the right to change policies. That said, it feels like an odd shift for a shop that presents itself as enthusiast- or performance-oriented. For example, I recently tried to have billet cooling system components installed to replace known weak OEM plastic parts that commonly fail around every 50k miles. These are well-known, reputable aftermarket parts designed to improve long-term reliability. Despite this, they refused and would only install OEM plastic components. I understand drawing the line for emissions- or turbo-related work, but declining high-quality billet replacements for known OEM failure points feels unnecessarily restrictive, especially when many enthusiasts are willing to pay a premium for efficiency and better parts. To give credit where it's due, Pure generally completes work competently and clearly understands Audis, which is why this isn't a low-star review. However, compared to years past, communication, quality control, flexibility, and overall value have declined, while pricing has increased. I used to drive a long distance to come here. At this point, I personally need a shop that offers strong communication and the ability to handle more than basic maintenance or fluid services, and for that reason I won't be returning. Again, this is not hate, just honest feedback from a long-term customer. I hope Pure takes this as constructive criticism, because with better communication, staffing, and quality control, they could easily be a stronger shop. 3 out of 5 stars, capable, but with clear areas that need attention.

AutoZone Auto Parts

AutoZone Auto Parts

(220 reviews)

Mira Mesa

After a super long day of work, I got to my car and realized my battery was dead. What's even…read morebetter, my AAA membership had JUST expired a few days ago haha! I called AutoZone and they flipped a bad situation into a hopeful one. It was already 8:30pm, but the guy who answered the phone (so sad I don't remember his name, cuz his customer service was excellent!!) was so cheerful and helpful and told me they were open until 11pm and would have a battery waiting for me. I drove over and even though Christian the technician didn't HAVE to say yes to installing the battery that night because it was already super dark out and could potentially be dangerous, he was more than happy to get it done for me. He was working double overtime, but you couldn't tell, because he was still so willing to be of service, which was very impressive to me. Josh, a friend who didn't even work there, was willing to stick around and help out his homies and be an extra hand for them when they were short-staffed. Wow! After some unexpected/unavoidable technical issues, the guys ended up having to call in their store manager, Massoud, who came in from home, to diagnose and fix the problem. The guys all stayed well past closing time, until nearly midnight!!! They all really went above and beyond. This is being written nearly a month and a half later, and I still remember their kindness, excellent customer service, and hard work+dedication!!!!! You don't find this kind of service these days so it's super refreshing, especially when you're a female trying to figure out car nonsense... Thanks guys!!

#ThankYouThursday. I came here today for a replacement 12V auxillary battery for a 2014 Sonata…read moreHybrid Limited. My usual battery supplier didn't carry this particular battery, so I decided to try AutoZone. I first looked up and selected a battery on Autozone.com and headed to this AutoZone with the dead battery for the core swap. There were two people ahead of me, but my wait was short. The entire transaction took less than 10 minutes. The store itself is neat and well stocked ... easy to shop. Plenty of parking. I've been an AutoZone customer for over 20 years, and today was my best experience.

AutoZone Auto Parts

AutoZone Auto Parts

(210 reviews)

Clairemont

Incredible experience at this AutoZone today thanks to Sage…read more Before coming here, I actually stopped by a competitor's auto care store nearby, and they weren't able to help me at all. I'm so glad I decided to try this location instead. Sage stepped up immediately and provided the kind of customer service you just don't see much anymore. He helped me find the right bulbs for both my front and rear lights and stayed to assist with the replacement. He was knowledgeable, professional, and went completely above and beyond to make sure I was back on the road safely. On top of being a pro at his job, the guy is a total legend--he's got the long hair, looks like a total rockstar, and it turns out he actually plays guitar in a band! If you want the job done right by someone who actually cares, go see Sage. He truly did an amazing job and saved the day. I'll be back for sure!

This place used to be knowledgable and customer focused. Now there are a handful of useless people…read moreworking there that know nothing and don't care about anything let alone customers. And why would a "reputable" business sell a car battery that only has a 3 month warranty, not inform the customer of this when all other batteries have multi year warranties and then "coincidentally" it goes bad at 3 months and 3 weeks. The employee's response, you chose to buy that so buy another. Been using Autozone for 30 years, but it will be Pepboys or any other place from now on.

Pep Boys - New k03's

Pep Boys

(638 reviews)

Clairemont

As a contractor, my truck is basically my office and my livelihood, so having a shop I trust is a…read morebig deal. I've been coming to this Pep Boys location for several years now, and Paul has been my service advisor since day one. Over the years I've had multiple sets of tires replaced here (probably three or four), along with brakes and a few smaller repairs. Every time I've come in, Paul has been extremely thorough explaining what's going on and what actually needs to be done. I appreciate that he takes the time to break things down instead of just saying "you need this replaced" with no explanation. One thing that keeps me coming back is that he's honest. As someone who works in construction and deals with customers every day, you can usually tell when someone is trying to upsell you versus when they're just recommending what's actually needed. Paul has always been straightforward and respectful, which goes a long way. Service times have always been reasonable too. If I'm getting something simple like a tire rotation it might take around a couple hours, but they're always upfront about the timeline after they look things over. Overall the service here has been solid and the prices are competitive, especially considering there are a lot of tire shops nearby. If you're coming to this Pep Boys location, I'd definitely recommend asking for Paul. Since he used to be a mechanic himself, he explains things in a way that actually makes sense. Good people and reliable service -- that's why I keep coming back.

By the beard of Zeus, I have endured many trials in my illustrious life, but few have tested my…read morepatience quite like this local car service company. From the moment I walked in, the staff had all the warmth of a San Diego parking ticket. Unpleasant? Absolutely. Unattentive? As if I were invisible--like a ghost wearing pleated khakis. When my service was finally "completed," I was handed my keys with zero explanation, zero feedback, and zero concern for whether my car had been serviced or merely judged silently. I asked a simple question about the work done and was met with blank stares that suggested I had just asked them to explain the mysteries of the universe. News flash: "You're all set" is not a service report. In summary, this place treats customer communication like it's optional--and civility like it's a discontinued feature. I will not be returning. I'm not even mad... I'm just disappointed. And in this business, that's worse.

Costco Auto Program - car_dealers - Updated May 2026

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