1. Finish Line

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Yuba City, CA

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Finish Line

2.1 (9 reviews)
PriceyShoe Stores

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9 years ago

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10 years ago

Customer service sucks . Workers are rude , rather drive a hour to roseville for better customer service

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Boot Barn

Boot Barn

2.1(39 reviews)
0.1 mi
•$$

Visited May 15 2026…read more The shops in the mall are supposed to open at 10am weekdays! This one opened about 5 minutes after 10am. I was looking for a cute red cowboy hat..feminine and light..did not find it . They have cute western clothing for men and women. Plenty of selection On the pricey side but good quality!

Called and talk to a nice manager, Karrie, who informed me I could bring a pair of jeans back, and…read morethey would exchange them since it was under a year and that was Cody James policy. She pulled up my receipt on the computer, and then told me she would put the pair in the back with my name on it on a forty eight hour hold. I went in today with my pair of jeans in hand and went to the counter.They found the other ones in the back and then proceeded to tell me they could not do that. Unfortunately, Karrie was not there and Danny helped me. He was very unprofessional and just kept saying, oh, sorry, we can't do that, but have a good day... I explained to him multiple times the situation, and that I drove from Oroville to pick up the jeans, Karrie had put in the back. he proceeded to tell me, "oh, we can't do that. They've been worn." I said, I know that. And so did she because obviously they were purchased over four months ago, and because they were torn is the reason we are exchanging them. Karrie had specifically told me that since it was under a year, they could just exchange them right there. And whether she was right or wrong, although she is a manager, was not the point, it was the point that that is what she had told me and I drove all the way to Yuba City to exchange them. Sad part is there was no "I'm sorry or maybe we could just at least give you a discount if you want to purchase other ones since she told you wrong. Et, cetera. Where has customer service gone?

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Marshalls - Reselling employee

Marshalls

2.6(21 reviews)
1.1 mi
•$$

Store is clean and most of the time I end up just going to "look" and come out with more than I…read morethought I needed. The shoes are a hit and miss. Most of the time I find cute shoes, but rarely they are in my size (6.5). I like the housewares section and usually spend most of my time browsing this area. The variety is rather limited, however, so it is a hit and miss. For example, I recently went there to look for drapes and only found a cool tone colored pallet - plenty of blues but no warm colors that I was searching for. The clothes areas are pretty neat and tidy. I appreciate that and the styles are something I would wear, not out dated or trashy looking. There usually is a line, no matter what day or time it is but the good thing about the lines is that they run pretty smoothly, Most employees that I have encountered are also fairly friendly.

Very disappointing customer service. My mom is a regular Marshalls customer, and today a blonde…read morecashier spoke to her extremely disrespectfully over the price of an item. She told my mom, "Do you not have common sense? I don't think this is the price of these socks!" Multiple time in a rude manner. My mom simply responded that she doesn't work there and doesn't put the price tags on the merchandise.... It isn't her fault. A price discrepancy is no reason to speak to a customer that way or make her feel like she was somehow responsible for the tag. My mom is a paying customer, not an employee, and she did not deserve that treatment. She shouldn't have to deal with unnecessary drama and disrespect over something so simple. Marshalls should expect better from employees interacting with their customers. Completely unacceptable. This happened at 4:16 pm

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Finish Line - shoes - Updated October 2026

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