Went in on a Wednesday around 9:30am to make a return of items purchased through my app. The return area was having computer problems so I was told to go to the Sephora counter for my return. The employee at the Sephora counter seemed a little put off by the customers coming for returns. She was nice enough though. Handled my return efficiently and quickly and gave me a receipt. read more

Lovely store and clean. Always great service but have only one complaint. When I check out there's one particular cashier/service attendant that is extremely annoying! (Would mention her name but she doesn't wear a name tag). She is very insistent and doesn't listen when I say I'm not interested in opening a Kohl's credit card account. After I say no thank you, she continues to talk about the savings and coupons I would receive as a card holder. It's getting to the point now that I try to go to another register to avoid her. Granted, she doing her job and well by promoting the credit program, but listening to a customer is also very important! read more

old lady in the front should probably retire she sends me to the back to exchange my items after waiting in lime for 30 min I go to the back and they don't let me exchange only return the item I bought.. this place needs to get their shit togethe. read more

Go back to making payments on phones instead of apps. Don't like this new way of making payments. And asking for I.D. when I need to make my mom's payment at the store is RIDICULOUS. I was able to make a phone payment in April and now they tell me they can't do that anymore. Shame on you. read more

This store is probably one of the better organized kohls I've visited, even their clearance area is pretty clean. Their fitting rooms could use some attention but again better than some I have visited. The lines are long and only two cashiers working is a little annoying but not terrible if you have somebody that can wait in line while you go look for last minute items. read more

Great customer service. When Kohl's run their Kohl's cash for spending a certain amount is really nice. It's almost as if you get a percentage when you buy, and then you earned Kohl's cash. I am a happy customer. read more

I have to say, I was genuinely impressed by this location. I'm not a Kohl's fan and I've only been to this location once (briefly). I initially came to do an Amazon return (which was super easy btw, highly recommended) but I ended up cruising around the store. It was clean and organized. They actually had a good amount of cute stuff. I didn't have a ton of time but I bought a few things. The only reason I didn't give it 5 stars was because 1) They were super busy but didn't have very many employees. The ones who were there were super nice though. And 2) The sizes they had in stock were odd. Basically extra smalls and extra larges. It was somewhat of a hunt to find anything in a small or medium. Otherwise it was great! read more

The manager needs to make sure everything is priced. Every time we go there it is not priced. They do have friendly people at the register.

Every time I've shopped here for the past 5 years, I've been mentally writing a one star review for this location. It was dirty and unorganized. Packages opened and put back damaged and no associates on the floor to help. BUT NOW! During the busiest season of the year, his location is on point! Every aisle organized. Prices clearly posted and there were three associates near me ready with a smile and to assist. Well done, Kohl's. read more

Dirty and disgusting! It is clear that no one cares about this stores appearance. The shelves look as if they haven't been wiped down in years. Very sad because I love Kholes. With so many retail stores closing you would think that management would be on top of making every bit of the shopping experience enjoyable. read more

Kohl's - I'm so disappointed in the lack of care in this store. I absolutely love Kholes and this store is so dirty I just left! - Department Stores Near Me - YUBA CITY, California

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Another one of my reviews based on customer service alone. I was there tonight during the mad stressful Christmas rush. People were irritated and lines were long. But they nice young man who checked us out, his name was Oliver, he was a bright spot in the trip. He was a very cheerful, nice guy. Joked around with us and got us out of there quickly without making us feel like he was trying to rush us or anything. He was very nice. Deserves a raise :) read more

I bought a wall clock a few years back, battery powered. It worked for less then a year; pendulum would move, but wouldn't keep the time. I couldn't find the receipt to return, until I did! I read the back of the receipt on there return policy, and my receipt said, "...return anytime, anytime...." Rather emphatic I thought. It had been six years, but I figured it falls under the "anytime" description. When I tried to return they said they no longer honored that policy. You would think though, that if your receipt says, return anytime, they would honor that. They didn't, and the woman would not budge. So they lost a custome read more

This place is a mess. Hire some people to clean it up. Overall, I like Kohl's over other chains, but this store needs work. It may need more people, or may need people who care. The area outside looks nice & brings professionalism to the local area, but once you walk in, no so much I will revisit this review on another visit since management has been notified read more

I do not understand why this location even has an Amazon drop off stand. Out of the last 5 times that I've been to this store, it's been open once...so we wait in the long customer service line. Normally, that would be fine, but when 1 of the 2 employees leaves (while there is a long line of customers), I have to question the management's ability to write a schedule. How about scheduling a replacement when an employee must leave for lunch?? How about someone actually respond when the 1 employee radios for help?? And why only 2 cashiers when lines are outrageously long?? I have pretty much stopped shopping at this location because it doesn't seem like this store values their customers' time. read more

This store is a disaster. Very small selection of brands. There was no organization. Things thrown everywhere. Line was wrapped to middle of shoe department with only two checkers. They definitely need more staff. Will mAke the drive to Roseville instead of coming back here. read more

Customer service is superb, I enjoyed help from Vincent and employee who was very helpful. Thank you read more

After waiting in line at the jewelry department for 15 minutes (I had jewelry items and had checked out here on multiple occasions before) I get to the counter for the lady to tell me unless I was purchasing something from behind the counter she couldn't help me. As I was leaving she called someone over to ring them out....mind you they had absolutely no jewelry. read more

This store is a disappointment, two years in a row now around Christmas time the check out is ridiculous , line throughout the store and only two checkers, poorly managed and totally insane to try to handle the Christmas shopping crowd with only two registers open. I left my items there and left. Management needs to wake up and do their job, or get with the program and follow the example of other stores that have self checkout ( if they don't want to hire more personnel) Not my kinda store, no shopping there for me at any time anymore. read more

Went to Kohl's in Yuba City today looking for a dress for New Years Eve. The store looked like a tornado had gone through. The racks of clothing jumbled, shoe department was a disaster, honestly way worse than any Ross or TJ Max I've ever been in. There were employees around not making a dent in the mess and at 1 pm there were two check stands open with a pretty substantial line. I've always liked Kohl's, this trip was terrible. Oh, btw, no dresses for New Years Eve and few other choices to shop in Yuba City. read more

I don't shop here often and would like to if it was just conveniently located in the mall. I've found cute stuff in the junior's department for my daughter but i thought other items can be pricey for a mom of 4. read more

Kohls in YC needs to be more prideful of its sales floor. Appearance is everything. Nothing should be scattered on the floors ever in a department store. Also the home decor area needs major attention, very dusty & disorganized. The small clearance area is a terrible mess broken items etc. Employees are very friendly. Otherwise love the store. read more

Not about this location, but Kohls in general. They SUCK! I probably shouldn't write this review right now cuz I'm so mad, but....my mother got a card with them in December. It's February and she still hasn't received her card. Nor has she received a bill, but she sure did get a phone call from their collection department because her January payment was late. When she applied for the card, she had to give both a physical and mailing address and they didn't put the mailing address in their system. Now, we need to add my name to her card because we have an out of state funeral and we need warmer clothes. Because my name is different, they can't add me to her account. She can't just give me her card. This is YOUR fault, and the customer service rep is so sorry, but there is nothing we can do. YOUR error! She had forgotten she opened the account until they rudely called her and berated her for not making her first payment. They didn't even confirm her address to see why she hadn't received her card or her bill. NOT the way a company should treat people, especially when it was their error! Horrible customer service!!!!! read more

Had great service today from Ariel. Sweet with a big smile on her face. She was patient with my Mother & made sure she got her discount applied. I really appreciate how she treated us. Especially since it's the day after Christmas & busy. Thank You Kohl's in Yuba City for hiring her! read more

I love their customer service. Each time I go in I'm very pleased with their employees. The prices and sales are awesome and they have a ton of choices. read more

My wife bought a pair of pants for me. I had to take them back to exchange them because they didn't fit. They didn't have the size I needed in dockers slim fit so I had to buy classic fit instead. The two pairs of pants were the exact same price starting but they would not do an exchange. They "had" to do a return and purchase instead which charged me $12 dollars more. The reason I had to pay so much more was because when my wife bought them the first time she spent so much she got some "khols cash" to spend at a later time which she did. Then since my "purchase was only one pair of pants, I didn't qualify for the special "khols cash" Incompetence. read more

Kohl's makes me so happy. I love all the brands they carry, especially Lauren Conrad and Chaps. Ordering on line with Kohl's is so easy. Also, if I have returns, I have never ever had a problem. More importantly, I love the staff there. Everyone is so nice, no matter what my transaction is. My favorites are Mena and Sammy. They remember me when I come in, always greeting me with a smile. Why wouldn't a person shop at Kohl's? They constantly have percentages off, plus Kohl's cash. I make a point to go when Sammy is working. There it is, my love for Kohl's. read more

My wife and mother in law shop here a lot. My first experience was tonight and found my new favorite local store for cloths! I even found some gadgets that I want! Can't believe I waited this long to walk through the doors! Even the cashier was extremely friendly and helpful! read more

I love Kohls and have never had a problem with returns or finding something I like. My only concern is last time I was there the store was extremely messy. I have never seen any personnel standing around doing nothing or talking so my only thought is that they need to hire more people. Another instance of companies trying to squeeze the almighty dollar and underhire people. Come on Kohls step up to the plate and hire more people so your store keeps its high rating. read more

Liked this store until I had to do a return! They have THE WORST RET RETURN POLICIES EVER, so I will never shop there again!!!!

I really enjoy this store. My mom got me started on it but the only down side is every time I go in there is never any new items to look at. I always see the same stuff over and over. Starting to get a little bored with it. read more

Even though the holidays make people crazy and department stores even crazier, this shopper had a overall positive experience! The floor associates always stopped to ask me if I was finding everything OK, or if I needed any help...even stopped what they were currently doing to help me. There were very friendly ladies in the fitting room, who game me spot on advice for picking a winning outfit for my interview. Another very "happy to help" woman in shoes did everything she could to assist me, EVEN entertaining my sons when they fussed. Finally the check out, Stephanie was super helpful and SOOOO friendly, explaining how the 'kohls cash' works and nothing but smiles!! She put the icing on the cake!! I can't wait to go back! read more

Thanks to Sales gal--today while shopping at Kohl's Yuba City, I was having a severe surgar low and if you know how that effects a person, you can relate. Anyway I did not see the Woman"s name, but she ran to the employee"s lounge and got me a Pepsi, and gave it to me,we offered to pay and she would not take any money for it. Thank you and God Bless her and her Family, and Kohl"s for their employee"s. I would have passed out if it was in a different store. Mike read more

Our family loves to shop here the staff is friendly and my wife enjoys the beauty department and likes the kohls cash

One of my fave places to shop. They always great sales on shoes, clothes. U can never go wrong here. I love this place. People think its expensive but you really save when you shop the amazing sales. Plus they always have coupons you can easily find online. read more