I recommend Hawley Lane Shoes. I was very impressed when the owner came to my mother's nursing home…read moreand took care of my mom personally. She measured my mother for sneakers and shortly afterwards they were delivered. Great service and super nice people!

Hawley Lane Shoes is a horrible racist establishment. I visited the Shelton location. Which is near…read moremy home in Shelton. Upon entering this store there were no other customers in the store and approximately 5-6 employees stand around chatting. Not one of them greeted me or asked if they could help. Indeed I walked around the store looking at various sneakers for about 5mins. While their conversation continued as if I was invisible. Once I realized no one was going to assist me or even acknowledge my presence, I politely left. Thinking perhaps it was that particular store. Yesterday I went to the Danbury location as I was in that area at the mall. Upon entering three salespeople were standing around, again with no other customers in the store. One barely acknowledged me and walked away. One disappeared into the back, the other stood and watched as I looked at sneakers but never said a word. Another customer came in and was greater and asked how they could be helped. Still no one asked me if I needed help. A third customer entered & was again greater and the employee who was in the back appeared and immediately ran over to them with greetings and offering to help. AT that moment, the salesperson who had been watching me decided to ask me if I needed help. At that point I was so disgusted, I said NOW you wanna help me and proceed to leave. I am a black woman and every other customer who entered after me was white. I believe the actions of employees in both stores were racially motivated. There is absolutely no other explanation for being ignored. I will NEVER go into this establishments and recommend people of color stay away from them as there seems to be a culture of racism no matter the location. To me this is ignorance at its finest. My money is the same color as everyone else's. If you are so racist that you would be rude to a potential customer, I would not give them one penny. I recommend every black person STAY OUT OF HAWLEY LANE SHOES! #boycott #undercovertarget #keepourdollarsout #racistestablishment

Great shoe spot. The guys know their stuff and treat everyone with courtesy & respect.read more

Can you please return my $75 credit balance? Carried over from last May. I returned sneakers on…read moretime in perfect unworn outside condition. No one told me they were final sale. To use the credit I forced myself to buy 1 pair of sneakers which do not fit, However, I kept them because I wore them outside. You don't have narrow sizes. I have tried every sneaker. Please refund the remainder of my money. I can buy alot of food with $75.

Great customer service from Athletic Shoe Factory on Blach Rock Tpke:…read moreBought a mouthguard *last August* and needed the receipt today (3/22) to get reimbursed from the dental FSA, but of course couldn't find it. Just called and in less than five minutes Ian happily found it and emailed us a copy! Amazing!

employee was rude for no reason. just got close to ask a question immediately answered rude, why…read moreare you mad to do your job?

Great place to go to get men's, women and children's shoes. I have been to this store on several…read moreoccasions to shop for myself, girlfriend and grandson and have been able to find an assortment of styles, colors and sizes. The variety is excellent, without a shadow of a doubt you will find what you are looking for and then some. From sneakers to shoes, sandals and boots it is all there. Any type of sock you might want is also available. This place has it all in regards to footwear. Sign up for the membership card and you will get frequent fliers and discount emails to enhance your purchases.

Horrible customer service. 5 workers on the floor and no one greeting. I was looking for help with…read morepurchasing a shoe and they all just looked at me and went on their phones. I was forced to just walk out.

If I could give this review zero stars then I would. This location has by far the worst customer…read moreservice ever! Not only do they not honor 10% discounts for worn display shoes, but their "new" manager by the name of "DQ" who's real name is Daquan doesn't know how to speak to people. When I asked him to write down his district and regional manager's contact information he replied back and asked me "do you not know how to spell the name that I just gave you" in the most rude and condescending manner that I've ever experienced in my life. Do yourself a favor and get rid of him because he lacks the competency of emotional intelligence and customer service. I'll be waiting from my call back from corporate to see how they can fix this issue. Until then I won't be returning back to this location ever!

My family has been shopping here for years. Family owned business, attention to detail, dedicated…read morestaff. Highly recommend.

I would never ever go to this business again. They are liars…read more I was sold custom insoles for $2000. I was given a hard sell and told these were an investment that would last six years. When after 3.5 years they started falling apart, they wouldn't even repair them (as they promised repeatedly they would) until trying to sell me another pair. LOTS of businesses make custom insoles. As I've learned later, others charge much much less. And their service is far more honest. Stay away from these people. They will say anything to make a buck.

had a wonderful visit to the Norwalk store. Maria helped size us and get are shoes. Ellen rang us…read moreout, helped change the address and was so present. Retail isn't easy during the holidays & they made it easy peasy we were in & out with in 30min mind you they serviced 2 kids 4 and 7! thank you!

Visited midday. Shoe selection was fine. I was looking for a comfortable pair of walking shoes and…read morewas drawn to the store by the brands. Employees were helping others but over the course of 20-30 minutes no one even said, "Hey, we'll be with you in a bit," while running to and fro to grab shoes. It wasn't so busy that I wasn't seen. Had someone just recognized my presence, I would have waited. Not a big deal. Will not return.

After my second visit to Hawley Lanes shoes on April 21st was a disaster Lisa from Hawley Lane…read morecalled me to find out what happened after I left a bad review. I went there today, April 23, 2026 and Lisa was as good as the very first person that I saw in October she helped me with another pair of shoes. She was fantastic. Fabulous. There's not enough adjectives to describe her and I love the sneakers that she helped me pick out. I would highly recommend.

Hawley Lane Shoes in Orange saved the day and helped me discover and deliver the perfect birthday…read moregifts for my friend of 18 years. After searching far and wide for over a year, my gracious friend was able to find the most magnificent colors of two pairs of Hoka sneakers in Harbor mist and ice water. Special thanks to the wonderful staff Mary and Joe. Both are super knowledgeable about fitting the right sneaker to difficult feet. They practice what they preach in their description  "we place emphasis on "fitting" shoes based on the individual customer's needs and educate the consumer about foot health and footcare related products to help alleviate and prevent foot pain and disorders" The selection at this divine store is remarkable but the service is truly the most outstanding feature and makes the sneakers well worth the price. They are adept at tailoring their phenomenal sneakers to any issues you may have with your feet, especially as you get older.

This is a great store. They have some good sports team clothing, workout clothes, shoes, and a lot…read moremore. The service is good. Store is clean and organized. There's a lot of parking.

I had an amazing experience at this store. I am an avid gym goer and was looking for a new pair of…read moreshoes. I have always had issues in the past. This store was so cool, they offered complimentary foot scan and do a great explanation of your results. Nicholas helped us so much. He was patient and explained everything well. Me and my daughter ended up buying Karhu sneakers and they were so comfortable. This is definitely going to make my exercise experience more pleasant. Thank you Nicholas! Definitely recommend coming.

Fleet Feet is the best. All the sales reps are very helpful. Tony (he's always there maybe owner or…read moregm) is approachable and knowledgeable. Matt helped me a great deal. Helped me figure out a good shoe to get me in to help recover from an injury and get me back running. New store is great 10/10 on the whole business.