They damaged my brand new forged aluminum wheels, denied it, and utterly refused to make it right…read morein any way, shape, or form. Before you run your car through Waves, read this. I was a loyal repeat customer. Before my first visit I specifically asked a manager if their equipment would damage my aftermarket forged aluminum wheels. I was told not to worry, that even Porsches with large spoked rims go through without issue. I trusted that and kept coming back. What I didn't realize was that their loading track was gouging my driver side wheel during my visits. Three deep scratches, same exact spot on the outer diameter.. and the only wheel that's damaged? -- The one that loads directly onto their track. My other three wheels are completely untouched. The damage doesn't lie. I came in calmly with the car in person and a $175 repair estimate -- the cheapest quote I could find. I wasn't looking for a fight, I just wanted my wheels made right. The manager Scott reviewed the damage on my car, and later pulled up 2 dates of camera footage, then called to tell me they aren't liable. I visited multiple times in March and April. Their cameras only go back two weeks -- that's their limitation, not mine. I followed up in writing. The owner called personally and still refused to pay $175 -- despite the fact that only the wheel that physically contacts their equipment has any damage, in 3 exact spots on the outer diameter -- damage that could only come from hitting the same track repeatedly. $175. That's what my loyalty was worth to them. I have now filed a complaint with the Delaware Consumer Protection Unit and am filing in Sussex County small claims court. Look at the photos attached to this review. Then decide if you want to risk your wheels.

As you can see from my last review in March 2025 this is my favorite local automatic drive through…read morecar wash. I was here on Friday the 13th for the basic Pipeline car wash for $15. I paid using my credit card. Usually two workers one each side of the vehicle power wash all sides of the vehicle prior to entering the car wash. This time there was only one worker to power wash all sides of my Audi. After exiting the car wash usually two workers on both sides of the vehicle dry the vehicle and apply tire black. But this time only one worker was there and he did not apply the tire black to my tires. I had to go to my local auto parts dealer to purchase my own tire black. I will still return here because I like this car wash despite some issues today.

It's very expensive and there is only one option for the kind of wash. Also, it's the kind of wash…read morewhere you have to drive your car onto a rail and I'm not a fan of those. Only car wash in the area though.

The car wash removed the coating of pollen and got my car sparkling clean! The guys that were…read moreguiding us through and that did the wipe down at the end were quick and thorough. Very happy with this service.

Took my car for a car wash this afternoon, it has been really too long since it was washed. It was…read moreso dirty! I choose the Deluxe wash for $15. It is an automated service and no waiting was a bonus. It included washing, rinsing and waxing and a top coat protection and plenty of air blowers to semi dry the car. I was very impressed at how nice and clean my 2006 Honda Accord came out. It is clean and shiny. They also have several what they call "magic"vacuums for $2 a pop. Not sure how long it runs for as it was way too hot today. Definitely was worth every penny!

foam brush wasn't working in the self serv stall I was in. I rinse with hi pressure soap 1st so…read more was well into the effort when I turned on the foam brush. very frustrating. lane should have been closed.

This car wash is closed. The space was sold and a sign says a new car wash is opening but doesn't…read moreseem like they have made any progress on it.

I visited only once. There is no attendant, but machines and…read moredirections are clear. I like how clean my vehicle became; however, I didn't like having to reverse out of my first washing space because the machine was malfunctioning.

I have been going to westside for many many years and this was the first time this happen. I took…read moremy 3026 RAV4 in on 4-09-26 to get was. When left i went straight home. My husband was like hon they missed a tire shine on your passenger front tire and there is long black grease line on the front of your hood. I got some car cleaner and thank god i got that black mark off. How do you miss a tire ‍i guess I need to look into a better place to take my RAV4 .

Horrible service went there 1st tine after pandemic and puss poor job was done. Don't waste your…read moremoney . My tires shine wasn't even put on all four tires completely. Waste of time and money

Communication was outstanding, and the service was perfect. It was also commendable that they…read moretweaked their service to accommodate my special condition. Pickup and delivery times were on time or earlier!!

I was very satisfied with the car wash they did. Good value, good job, very convenient. Will use…read moreagain. Thank you Ozzie.

They did a lousy job on the inside... they cleaned it with dry towels so they left fuzz in my…read moreinterior... will NOT go back there again... l'm upset that l tipped them good... not worth the $

Awesome car wash!!! Under new ownership!! The new owner is very hands on and has upgraded the…read moreautomatic wash. He is frequently there to ensure exceptional service.

$23 and theyre is still popcorn in my backseat along with a candy wrapper from the kids? I don't…read moreusually expect much because I already its an mediocre car wash but smh Taking these pictures made ne even more upset at the sh

Not sure what happened to this place after it was sold to new owners. They do not do a very good…read morejob. They use dirty towels to dry off your car leaving micro scratches. Just wash your car yourself. Seriously...

Horrible self serve vacuums, they are VERY small, most are broken, and they have horrible suction…read more Leaving the vacuums to go into the drive thru car wash is a nightmare when there's also a line from the street, although I had been here much longer multiple cars did not let me merge into the lane to get my car washed.

This WAS my favorite car wash between Kent and Sussex, their Ceramic Coating was one of the best…read moreI've seen, and I grew up living near my uncles very prestigious car wash in Newark, NJ. Then today, paid for the Ceramic service, but the sign never lite up, and when I observed the nozzles nothing came out. When I asked the workers they gave dumb lies like Im an idiot! Im also an Auto Technician, I think I know what mist looks like! Then when the supervisor, only guy with walkie, said he'd speak to manager he never did told me that, "the manager said it was fine and working!" Im not a child, his lie was so obvious. When I looked at the vehicle, clearly no Ceramic coating was added. Telling all my military buddies and car friends not to come here!