5/27/21 As has always been my experience in my 48 years of being a member of this credit union…read more(through several name changes), the service is quick, friendly, and exceedingly competent. It's why I've never needed to make a change to any other banking institution.. In the past two weeks, they've begun using high technology to eliminate the need to fill out deposit/withdrawal/transfer slips. One tells the clerk what you want to do, and how much, and they have a palm print reader to substitute for your signature. Pretty cool!

Connex credit union is by far the worst credit union, or bank I have ever done business with. On my…read morelast visit, I had a CD that matured. I asked what is your best renewal rate. Since the rate was extremely low I decided to just withdraw my money. The representative then said did you get a letter offering a better rate? I showed my letter, and there was no such better rate in it. She said I could give you a better rate. That's funny because just a minute ago you gave me your best rate. Since I was able to get a better rate elsewhere, and I was tried of the games they play I said just close the account, and give me a check. She then said their check writing machine was down at all locations, and I won't be able to get my money until the machine is fix. Their Yelp rating at this branch is less then two stars need I say anymore.

Teller who handled my transaction and debit card question on 4/4 was wonderful…read more However, the young lady from one of the offices was cold and unfriendly. I advised that my debit card was expiring next month and I had not received a new one or notification a new one was being sent to me. She did say it would be sent this month. She did proceed after speaking with the teller whom I made my deposit and inquired about my debit card. She had me come over and input a PIN number and I said, usually cards are issued a couple of months prior to expiration. Her reply, No they are not. I said, ok that's been my experience with credit cards. She said give me 3 minutes and your card will be printed. I walked back to the waiting area and thought just give her patience and grace as she may be having a bad day, since she was giving attitude from her initial can I help you...what happened to it ,to no they are not. She approached shortly with my newly printed card and said you can't use it until after 12 and I thanked her and said have a great day. At this point, she greeted the next customer in the waiting area warm, friendly and accommodating. So upon leaving she seemed to not be having bad day I was just the wrong hue. Don't know her name but she had dark hair and the other person in another office had lighter hair.

We cannot say enough wonderful things about Andrea in the North Haven branch. She has been an angel…read morein helping my mother arrange things. She is warm, friendly and treats ever customer as if they were family. Thank you, Andrea, for being so sweet to Mom and adding that personal and loving touch excellent service!

This bank is conveniently located. The people in the bank were friendly and welcoming…read more There is easy access in and out of this location. Parking is available right in front.

This bank is staffed by poorly trained and ignorant people. They have no clue what the bank's…read morepolicies and procedures are. They were decent until they merged with another bank. During the merger, they said that your transactions had to be processed by a certain date and time, because they were temporarily cutting off access to customer funds. I found this outrageous. I have been with other banks during mergers, and never had access to my funds suspended. Somehow, they botched the process and failed to pay my bills despite my request to pay out being 2 days before the deadline. I went into the Branford bank and had to fight them to get the insufficient funds charges reversed when my money couldn't be transferred to my various bill carriers. The North Haven branch, my closest local branch, could not explain how/why the error happened. Nor could the customer service number provide me with a solution. Also, the North Haven branch has terrible hours. They make it impossible for a working person to go into the bank. It's not just this branch that sucks; it's Liberty Bank in general. They have very limited hours for their customer service line as well. If anything goes wrong with your account, they wait until the end of the banking commission deadline to fix errors. Their fraud monitoring is non-existent, and if they make a mistake with your account, they lock you out of it until it's fixed. Yes, they cut off YOUR access to YOUR money for THEIR error! One time they gave me too much money when I made a withdrawal. I returned it immediately, and they acted like I did something wrong, and didn't even thank me.

My mother and I stopped into this Wells Fargo branch this afternoon to remove my father who has…read morerecently passed away from my mothers account. We had all required paperwork with us. There was one other person in the bank working with a teller. We explained what we needed and the teller directed us to a woman with longer brown hair wearing headphones sitting directly across from the front door. She then stood up to greet us and asked if we made an appointment. We indicated that we did not and she said you'll have to go home and go online and make an appointment. Again, the bank was completely empty. She proceeded to tell us how easy it was to go online and set this appointment And that the appointment would take at least an hour. I was immediately turned off by her smug, unhelpful attitude. A better step for this banker would've been to assist us in making an appointment or just helping us since there was no one else requiring her attention. My mother has been an account holder at this branch since 1982. I strongly advise my mother to close this account and go with a another bank that provides better service. God knows there's enough banks to pick from in North Haven. Prior to us stopping to Wells Fargo, we had just left Connex credit union without an appointment and everything was handled promptly and it only took 30 minutes. That included closing another account and signing up for a line of credit. I do not recommend giving this bank access to your money.

This branch was one of the most friendly branches I've been too. They really helped me with my…read morefinancial need. I also learned a lot as well thank you Wells Fargo!

One of the most courteous, friendly, HELPFUL banks around. Sue Ann and all staff go the extra mile…read moreto remember your name, and help resolve problems. I never got a ...' we don't do that here...' from anyone. Even the Manager comes out and says Hi!

came in to order a lost debit card. A lady sat with me and ordered a new card in front of me. It's…read morethe usual 5-7 business days. Well it was definitely longer than 7 business days so I walked into my local branch to find out what happened to my card. A lady told me nothing was ever in transit!! I pointed at the lady who "ordered" my debit card and they just said they have lost communication or some bullcrap!! Do you not communicate with your customers that no card was even issued??? They did not even seem very apologetic about it. She made me a new debit card right there but the no communicating is highly unprofessional and UNBELIEVABLE!! Those two women at the front need new training or a class on communication customer service skills!!!

My Dad passed away. I was on his account as many elderly people are. I went to his house and saw a…read morecouple of letters from Citizens bank. I opened the letters to find out his account was overdrawn. The fees kept adding up. They charged 35 every time someone tried to take an automatic withdrawal out. the insurance company tried to take insurance out. They denied and charged me $35. They tried again and charged another $35. they tried a third time and Citizens approved it and charged me another fee. Is there something wrong here? I feel like this is a scam. I called the customer service phone and got a nice lady who was very understanding. She credited me one fee and said to go to the branch because they should be able to help. They should be able to drop most of the fees because my parents were there in excess of 20 years and had no bounced checks. I went to the North Haven branch this am. It was the next morning. I talked to the manager Cesar. Right off the back he didn't care what the situation was. He was rude and condescending. I told him the mail goes to my fathers house and he said well there is online. I don't have access to my dads online stuff. I told him that the lady yesterday told me that he should be able to help me. He said " She,s a customer service agent she doesn't anything". I thought wow now he is talking bad about his own company. He is really in customer service too. I expressed my dissatisfaction with the bank and he didn't care. He said to me well do you want a 35 dollar credit or not. I asked him to cancel the account and he said ok that's fine. I Cancelled the account and he again didn't care. This is the manager? My Dad had a home equity line with Citizens and we went to refinance it a couple years ago and they told him that he coudn't afford to refinance it but it went up from $700 to $1900 and they thought he could afford that. The lady gave him a credit card and signed me up for one with my info until I told her I didn't agree to this. I have been taken advantage of by Citizens Bank for the last time for the last time. I never even had an account besides this one from there and it wasn't mine. I urge you to try another bank before you get scammed too.