The ATM at the Wells Fargo bank is conveniently located on Whalley Avenue. It is clean and easily…read moreaccessible. After using the ATM for many years, I recently learned something new. The ATM can provide service for people in a variety of languages including, Chinese, French, Korean, Russian, Vietnamese, and Spanish. This is especially helpful, considering the quantity and diversity of students from all of the local universities.

This bank is very helpful every time I go. They've never been rude or impatient and are always…read morethere to help.

A must have relationship with the bank. Cares completely to develop a personal relationship with…read moreall their bankers. Goes above and beyond to provide the time necessary to answer all your questions, needs etc.

I have been a member of ION bank for more than a decade since it was Naugatuck Savings Bank. Over…read morethe years I have been extremely dissatisfied with their lack of any type of customer service, but this last incident takes the prize. I deposited a 20k bank check into the ION Bank ATM on Wed evening, a check that was dispersed from an account in my name at another CT bank. The reason I had to make a night deposit was because I recently moved out of the area and had no other way to move the funds without spending another $40 on a wire transfer - which I refused to do! So the ATM spit out a receipt that indicated that the funds would not be available until the following Monday. So I called the next day to let them know that I could not wait until Monday for the funds, nor should I have to considering that it is a BANK CHECK I deposited. I was told after being run around for 10 minutes that they would not help me and that I had no choice but to wait until Monday. They will not return the check, and they will not release my funds. I asked that I speak to a manager, and then to the regional manager - who never bothered to even return my call. What a scam. Take my money, pocket any interest they make. I'm closing my accounts with this shithole bank. Buyer beware - expect to be worked by this institution if you're dim enough to start an account after reading this review. Jim Fischer - former ION bank customer

The staff at this bank are very friendly and competent. I highly recommend this bank for personal…read moreand business accounts. I originally started banking here because I prefer a local bank. Now it is regional, but hasn't lost its local feel.

Not sure why this place has such bad reviews.... I came in the other day and Elea was extremely…read morehelpful. I had my wallet stolen and needed a replacement card and she ordered me another and informed me that I could bring in my mew updated ID into the bank location so no one could use my old card and ID to access my account which I didn't even know was possible. So.... I guess this review is more about her excellent customer service than the branch itself. She was excellent!!

I've only used this location for basic teller services, but I've always found it adequate. The line…read moremoves quickly and there seem to be sufficient tellers assisting customers. There's frequently a greeter looking to assist people. There is an ATM inside the building that is in a private area and an addition 24/7 ATM outside the building on Elm, which I feel safe enough using on the weekends but might avoid if the area is deserted after hours.

As our elementary school's PTA Treasurer, I am at the bank 2-3 times per week during the school…read moreyear. I go to the Branford branch because it is close to work. Everyone from the tellers to the store managers have been incredibly kind and helpful to me. Beyond regular banking needs of deposits and withdrawals, they have helped answer many questions from tracking down bounced checks to one time tracing one of my checks that was cashed but the vendor claimed not to have received it. I like working with them so much that I moved my personal accounts to TD Bank as well. The hours are very convenient and the staff in the Branford branch is warm and welcoming.

Friendly staff but seems to be understaffed which causes an extended wait. I understand having to…read morewait a few minutes but in line for 20 + minutes is excessive.

This is not a review for this exact location, but M&T as a whole. I am currently dealing with check…read morefraud. M&T refuses to take responsibility, even though the check was clearly a fake, and a duplicate of an existing check. M&T will not pay back the stolen money, and they want to charge the business for individual check approval in the future. There is no professionalism, no urgency.

One of the most courteous, friendly, HELPFUL banks around. Sue Ann and all staff go the extra mile…read moreto remember your name, and help resolve problems. I never got a ...' we don't do that here...' from anyone. Even the Manager comes out and says Hi!

the worst customer service of any bank or credit card company…read more the customer agents have no ability to resolve any problems. they are basically puppets. if i could get the word out, i would tell everyone to not do business with santander

Good crew...Good Service..May not have a ton of branches in New Haven area, But they can get stuff…read moredone

Nice people work at this bank. Always greet you by nam, kind and understanding. Easy to do business…read morewith.