5/27/21 As has always been my experience in my 48 years of being a member of this credit union…read more(through several name changes), the service is quick, friendly, and exceedingly competent. It's why I've never needed to make a change to any other banking institution.. In the past two weeks, they've begun using high technology to eliminate the need to fill out deposit/withdrawal/transfer slips. One tells the clerk what you want to do, and how much, and they have a palm print reader to substitute for your signature. Pretty cool!

I went in to open an account. After collecting all of my documents the agent had a long talk with a…read morewoman at the back desk. When the agent returned he told me that I would not be allowed to open an account.

My mother and I stopped into this Wells Fargo branch this afternoon to remove my father who has…read morerecently passed away from my mothers account. We had all required paperwork with us. There was one other person in the bank working with a teller. We explained what we needed and the teller directed us to a woman with longer brown hair wearing headphones sitting directly across from the front door. She then stood up to greet us and asked if we made an appointment. We indicated that we did not and she said you'll have to go home and go online and make an appointment. Again, the bank was completely empty. She proceeded to tell us how easy it was to go online and set this appointment And that the appointment would take at least an hour. I was immediately turned off by her smug, unhelpful attitude. A better step for this banker would've been to assist us in making an appointment or just helping us since there was no one else requiring her attention. My mother has been an account holder at this branch since 1982. I strongly advise my mother to close this account and go with a another bank that provides better service. God knows there's enough banks to pick from in North Haven. Prior to us stopping to Wells Fargo, we had just left Connex credit union without an appointment and everything was handled promptly and it only took 30 minutes. That included closing another account and signing up for a line of credit. I do not recommend giving this bank access to your money.

This branch was one of the most friendly branches I've been too. They really helped me with my…read morefinancial need. I also learned a lot as well thank you Wells Fargo!

We cannot say enough wonderful things about Andrea in the North Haven branch. She has been an angel…read morein helping my mother arrange things. She is warm, friendly and treats ever customer as if they were family. Thank you, Andrea, for being so sweet to Mom and adding that personal and loving touch excellent service!

One of the most courteous, friendly, HELPFUL banks around. Sue Ann and all staff go the extra mile…read moreto remember your name, and help resolve problems. I never got a ...' we don't do that here...' from anyone. Even the Manager comes out and says Hi!

This may be the worst branch I've been at. They have no idea what an IRA Rollover is. They told me…read moreI had to pay tax on it. Nobody here seems too interested in listening. I called the number they gave me. Useless. You get some guy in India who knows nothing. I just do not understand how anybody with a problem gets it resolved. You call them and it's an automated system. Totally frustrating. One star because that's the lowest.

The service is phenomenal! It's a very customer oriented bank. Associates, such as Stacey, Emily,…read moreboth Diane's, Lori, Shannon are helpful, cordial, knowledgeable, timely, efficient. I appreciate this branch.