Extremely unprofessional experience. I contacted Finegan Inspection Services because I needed help diagnosing serious moisture intrusion in my home. I cannot speak to the quality of Terry's inspections because the inspection never happened.
I first called on Friday and was told I would receive a call back soon to schedule. I did not hear back until Wednesday. At that point I was told they would probably be able to come Monday or Tuesday and that I would know more the following day. On Thursday, I was told they still did not know when they could come. On Friday--one full week after my original call--I was finally given the following Thursday.
Because I am dealing with active moisture and mold issues and had already rearranged other appointments, I called Susan simply to ask whether Thursday was definitely the soonest available date and whether I could rely on that date after the previous scheduling changes.
During that conversation, Susan told me that, as an RN, she could tell that I had anxiety. I found that comment inappropriate and condescending, particularly while I was discussing a legitimate and expensive problem with my home.
I allowed her to speak without interrupting. When I then tried to explain my concern about the changing schedule and make sure Thursday would not also change, she repeatedly interrupted me and became angry. I specifically asked if I could finish speaking and pointed out that I had given her that same courtesy. She eventually told me she was not going to work with me and ended the call.
I was not yelling at her or insulting her. I was asking questions about scheduling and explaining why certainty mattered given the condition of my home.
The entire experience was bizarre and unnecessarily hostile. If the company could not accommodate the urgency or scheduling involved, that would have been completely understandable. A simple, professional explanation would have been enough. Being personally characterized, interrupted, yelled at, and then refused service for asking reasonable scheduling questions was not.
Unfortunately, I cannot recommend this business based on the way I was treated before an inspection ever even took place and the highly unprofessional nature. read more
