I had a great experience with Auto Finance. First, Fernando is awesome! Both he and Raul helped me complete the loan process quickly and smoothly and explained all of my options. I was aware that my finance rate wouldn't be great, but that it to be expected when you have a low credit rating. Yes, you can pay for a car fully, but I didn't have that kind of cash (or time) and would like to rebuild my credit by paying off a car. I am climbing myself out a major whole for student loans that obliterated my credit! And either I would be turned down flat out or offered a ridiculous rate for a car I didn't even want. At least if I'm going to spend more money for a horrendous credit score, I want to actually LIKE the car I'm driving and Fernando found a car I LOVE. As soon as the car arrived to their lot, I claimed it as mine and Fernando secured the car for me quickly and updated me frequently on when I could come and pick it up (usually, you would have your car the same day, but again, I claimed a car that arrived to their lot that very day). I've had the car for a month now and there are no issues. Also, I was able to pay partially on my down payment and instead of a car note for the next few months, I'm paying my down payment which helps me to have a lower car note monthly! The other reviews here sound tragic and was the opposite of my experience so for once, I'm actually happy I didn't read any reviews beforehand because I am a very happy customer and have referred others to Auto Finance. read more

I could give zero stars I would do it do. not buy a car here. it's a trap! customer service is horrible, very rude. You ask questions and it they don't know the answer they hung up on you. My son has a car with this company and he goes through the same thing. DO NOT WASTE your money on this company. I would not recommend this company. poor service, rude and no respec. read more

Very helpful, made the effort to get me in the car I wanted, more than happy to recommend someone to this dealership -Ortiz B read more

Finance Auto Sales - Car Dealers Near Me - Hawthorne, California

This was our third purchase and such a pleasant experience it was. Fabian has sold us all three cars with no pressure and no hassle. He caters to his customers. Sean in finance is one of the nicest guys you ever want to meet, very endearing! We will continue to buy from this dealership for the rest of our lives. We love how they treat us! Thanks guys , Fabian and Sean you are the best!! read more

I bought my first car here, a '97 toyota Camry. It wasn't a luxury car. It was in need of deep interior cleaning. But the car looked and drove good. And as my first car, it wasn't so bad. Let's face it, I didn't know anything about cars then, I still don't know now. But I thought my dad would see this car and automatically know it was going to be a disaster. But I was wrong. We got the car. And once those papers are signed, you're screwed. The car looked cute from the outside; it was a nice dark blue-green. The tints were old and peeling, but I didn't care. i practically covered the back window with stickers anyway. Everything else was wrong with the car though. 1. I needed two keys for this car. Why? Well one key opened the passenger side and the ignition, but it couldn't open the door for the driver's side. So this is where the second key takes place. 2. The driver's seat worked fine at first, but after a month, I couldn't re-adjust the seat because it would get stuck and there was literally no way in hell to adjust it, unless you got down and dirty and unscrewed a few things. Yuck! 3 Oil started leaking after a few weeks 4. Difficult time trying to turn the car on because that damn key would get jammed. There'd be times when I'd stay stuck in my car for over ten minutes trying to turn the damn key with no luck. Arrgh! 5. Motor would turn off on random locations while I was at a stop. And it wouldn't turn on unless I put it on neutral first. 6. It started making a rattling noise in the front where the wheels are held. Had to replace that part! There goes some of my college money. The list goes on, but I'm tired... Yeah this car was pretty much a nightmare. But I gotta admit that it took me to and from school for 2-3 years before I decided to sell that damn thing. And good thing I did, because the ignition f***ed up right after. So even after going back to the dealer to get things "fixed," they of course shunned us away and treated us like garbage. all the sales guys looked like something out of the "Good Fellas." But after seeing so much TV, I didn't think anything of it. Well I learned my lesson. Never step back into this place, unless it's to key their cars :) read more

Ok here is the deal. A lot of people cannot get financed for a car loan. These people will SAY yes. BUT keep in mind that you will need about $3000 to put down on a vehicle that is like under $10,000 ok and for every Thousand dollars you need to put down about $500 extra per 1000 over ten grand. ok so if you can find a car for $3000 in the country or los angeles in good shape then good for u. but if you are a female and want a nice looking good car and you need to build some car credit then go here These people are like GANGSTERS .. so keep that in mind. GET EVERYTHING in writing. pay your deposit on your credit card and make payments via credit card that way you have a RECORD of it. that's all i can say. This week they changed up some rules stating that if you don't make payment by 7 day grace period they may reposses your car. So thats bs and unfair. as sometimes so remember gangsters you have to deal with them like gangsters meaning don't start no crap won't be no crap. so TALk to them if you need to work out a payment. Pay it by credit card so you have a GOOD RECORD of it. Now they don't like taking the prepaid bank cards for some reason . They had a sign up stating that In my opinion you get in there pay off the car and you never need to use them again. BUt there are some people who are loyal buyers they buy from them all the time. So if you're nice to them they are nice to you. I mean I have no real problems with them. they are ok but i think they are a little bit WEIRD and I would rather be at a better car lot but there was a time here in 2008 when NO car companies were lending money b/c of banks for car loans but this company SURVIVED when others went out of bid. Now keep in mind many people use Walmart Money Card or Netspend is also very popular. Finance Auto took for downpayment but now they have decided they only want CASH money basically you can pay with some bank cards but not with all so you pretty much need a money order, cashiers check, or cash. I actually liked paying with debit card because it was EASIER for me to keep track of my spending habits but i too must take cash or money order. but i would suggest a bank traceable money order and if you mail send by federal express read more

AVOID Finance Auto Sales at all costs. They sell low, poor quality vehicles and take advantage of people who think that they cannot purchase a vehicle from a more reputable dealership. I went there looking for a vehicle because my credit is not perfect and I thought they were a "helping" kind of place. This is not true. Their finance office is hot, grimy, and dirty. The bathroom is covered in piss and is filthy. I will say that guy, Luis who helped me was very kind, but he was about the only nice thing there. The guy who went with my to test drive was very impolite and told me that I could only drive around a tiny area, which could not give anyone a clear picture of the shapes of the car. And to top it all off, they were asking for $528.00 a month for a 2008 Honda Civic EX. Insane! I went to Carmax in Hawthorne and I was approved for a nicer, newer vehicle, waaaaaaaaaaay lower APR and monthly payment, with a professional staff/building. ** Finance Auto Sales does not report to any of the three major credit bureaus ** Please keep that in mind and if you are considering this place, don't. It's not worth it. Also, pay attention to Karmil K.'s responses to these reviews. Any company who allows their staff to respond to reviews in the rude, condescending tone that she does, ABSOLUTELY DOES NOT DESERVE YOUR BUSINESS. Do the right thing.. PASS ON THIS PLACE. ----- Karmil responds to my ONE-STAR Yelp review, stating that her "written words" cannot be taken as condescending or rude. That does not matter. You are RUDE and condescending Karmil and your response definitely reflects on who you are as a person. I can read and interpret your response how ever I would like, and I know that I am not the only person who feels this way. Again PLEASE DO NOT DO BUSINESS WITH THIS COMPANY. They are shady and obviously very rude and disrespectful. And they have NO program that reports to the three credit bureaus. They are lying deceitful, greedy people. BUYER BEWARE! PLEASE DO NOT COME HERE, WHATEVER YOU DO. YELP EXISTS FOR THIS REASON, TO WARN OTHERS! read more

I am HIGHLY IRRATE right now. These blood sucking lying leeches. They lie to you over the phone and then when you go ALL THE WAY OUT to no mans land to they tell you something totally different. They have these no good people who get on the phone make promises and when you go down there to meet the person they hand you off to some fat guy behind the desk who looks like he sits all day eating donuts. I got my hopes up because yes I don't have the best credit and I wanted the best deal for my pockets. I don't mind paying because I know I have to but these liars shouldn't be in business at all and I will definitely find a way to rag their names through the mud for false advertisement! I wish you could give negative stars because I definitely would be happy to. NO CUSTOMER SERVICE NOT EVEN TO GET SOMEONE IN A CAR YOUR THE ONES THAT NEED THE SALE AND MONEY IDIOTS! read more

DO NOT BUY FROM THESE CROOKS... I bought a car from these guys, and two years into my contract could no longer afford the payment. After turning the car back in to the dealer, I have been sued for multiple tickets & a major accident. Apparently, they allowed someone to drive the car after I turned it in, and that person got into a major accident. Even though I turned in all release of liability with the DMV, I am being sued for over $10k in damages.. The car was released to FINANCE AUTO from the junk yard after the accident.. I was told that the accident was "NONE OF MY BUSINESS", when I inquired to why I was notified of the accident, and why was the car still in my name months after it was turned in. But now, IT IS MY FUCKING BUSINESS because I'm the one being sued... read more

Now while i am not one to post reviews. THIS PLACE IS FULL OF S**T AND OUT OF BOUNDS. 1. You will pay more for the car just because they abuse the bad credit issue when in actuality if you shop around you will be able to find the proper finacing to help build or rebuild your credit. 2. Unprofessional customer service (except for the sales team) and they only have to be nice because they need the sales. Call them and see how they answer the phone and transfer you. 3. They back peddle more then someone who is stuck in quick sand. Ex: they leave a message for you to handle something, you handle it then the next person calls and tells you something different. Then by the time you get it done the first person calls back to say you didnt do what they asked you to do and because they second slow a** didnt input notes in their so called "SYSTEM" and follow job procedure its "your fault". This is mostly because the people who work there are bottom of the barrell employees. They all, look, act, speak and handle business like a bunch of noneducated fools. 4. Finally Management for this place changes at least twice a year. Everytime you call and ask for someone they either no longer work there or they are under new management. All i can simply say is bad taste in my mouth. This from a person who only watched two individuals go through them for vehicles and i had to hear about it. I rather take a bus for the rest of my life before I ever refer someone or give a good review. KARMA IS A B***H THOUGH & YALL REP WHAT YOU SOW. So keep up the Great work!!! read more

I am a long time customer with Finance Auto. I have bought 4 vehicles from there. Well today I receive a call about my account The person that called said her name is "monique" she called to tell me my account is past due and I didn't have any insurance. What she was stating is not true my payment is due today the 5th and my insurance information I've already provided last month. So as I am trying to explain to her she is over talking me and begins to yell. That was very unprofessional. I don't know where they found these women that work in the payment department, but what I do know is they need to take customer services training. I ask to speak with a manager and the manager Claudia gets on the phone and she's telling me she listened to the convo that Monique and I had and that I was the 1 yelling not her by this time I'm pissed and began to yell .. I am the customer it's very unprofessional for a manager to say that to a customer. The women there need to remember that dealing with customers and calling customers their is a certain attitude u must uphold and a voice level they need to use when calling someone phone. Apparently someone didn't do their job properly when I gave the insurance information last month. And because of this I am now forced to give a bad review. If you women don't like your jobs maybe you need to look into to a different career path. This vehicle will be the last vehicle I get from this company. THE WOMEN ARE RUDE AND UNPROFESSIONAL and thanks to Monique finance Auto has lost a loyal customer. read more

False advertisers! The 5-month down payment claim is BS! Then, they ask for $2000 down! Biznitch, if i HAD $2000, i wouldnt be here! Liars! Drove all the way from Pacoima after i chatted AND called asking about the 5 month down deal and both persons said "Just come on down,im sure we can work with you". Liars! 4.4.16 - After Karmil's reply.....um hello? Tax * License has nothing to do with the 5-Month down promo. You should include small writing that says the 5 month down is only to bring down the value of the car....YOUR IDEA of WHAT THE CAR is WORTH. 4.5.16 - After Karmil's 2nd Update: I need an answer as to why the 5-month down payment claim is not honored? Why is it advertised and you do not keep your word? You advertise that you can help everyone. You couldn't help me. I went to Universal Nissan and they helped me...with no down payment! I guess you just have to be legit to help anyone out. You should not advertise the false 5-month down program...it's very misleading. Although Sean was very polite, he still made me feel stupid. After I told him that I drove very far to get there all he said was "Sorry". Aren't you supposed to do everything you can to get an income of $3,600 a month household into a car? I'm sorry but what a waste of my time. Please Karmil, don't waste any more of the reader's time and mine just answer this....What does the 5-Month Down Payment consist of? Explain in detail, since you're SOOOOO good at that. read more

Could be an isolated incident, however this dealership really messed me over. I bought a car around memorial day 07 from this dealership. I ran a carfax on the car and it seemed clean. They assured me it was "recently traded in, and in great shape". I bought the car, and it has been a great car. Recently i took the car to a CarMax to see what i could get for it (casual car shopping). They mention that it appears my car has severe front end frame damage. I am shocked. They pull up the carfax again, and less than a week before i bought the car, it was bought at auction with severe front end damage listed. So basically, they nabbed the car, and fixed it as best they could to sell it before the update hit CarFax (it can take up to 6 weeks, as its a manual data entry). I am stuck with a car I can not resell for anything, as it has been altered, and has a major blemish on its record. The only reason i give it 2 stars instead of 1, is that the car has been a decent car, despite the shady actions of the dealership. read more

My lawyer is taking care of this fraud ! And worst is that they don't even respond to our letter ! Bought this car with a fake carfax and found out too late .. YES A FAKE CARFAX ! And they are supposed to be certified CARFAX dealer ! Be careful ! Do not waste time and money ! Plus the car ! My car is barely drivable, cause it has been into accident that was taken off the carfax when they sold it to me ! That is fraud ! It is ridiculous to actually fake paperworks to sell a car at 21% apr ?! Wth ! Seriously I don't understand how that place is still open ! My lawyer took the case right away, this dealer will totally screw you no matter what ! read more

Please look else where for a car!! This is the worse experience I've ever been through, customer service was at a all time low! Walked into this place no one welcomed us no one helped for a long time. I was so desperate for a car I had no choice. The car they gave me is a 2008 poniac G6, nice car but they were not clear on the warranty and found out later ALLL these problems this poor car has, now I'm really paying for. If you have to get a car from here please be cautious and get the car looked at. Never again will I go here or get a car from here!!! If I could give them a 0.5 star I would 0.5 only because I got a car! read more

Absolute Scheisters! DO NOT BUY A CAR HERE! I bought a car, and within two months, I had spent more repairing the car than I had paid them for it! All of the issues were "on the lot" maintenance related, or stemmed from lack of competent upkeep of the vehicle. I eventually had to spend $1800 at FORD, and of course, they wanted to offer me nothing in reimbursement, despite me NOT having had the car for any time at all. Their warranty is bogus, and you can never get in to get work done if you try. Simply put, they are liars and quite shady read more

WORST AUTO SALE EVER! First time financing a car everything was smooth sail UNTIL the key they gave me did not open my car ONCE I GOT HOME. I was left without transportation for almost a WEEK so hard to get ahold of them to see the update. & then they tried to make it seem like they were doing ME a favor by providing brand new key sets & didn't wanna deliver my car to my job after being left without transportation!!! All they care about is them losing money when I had to Uber to my job for THEIR INCONVENIENCE! Couldn't drive my new car for a week what kind of shit is that! read more

I purchased a vehicle from Finance Auto Sales in 2012.....I became totally disabled in 2015. I lost my job, thety wouldn't work with me, did not communicate with me and sent out for my car to be repossessed. I was coming from the store and the reposess man followed me and took my car which was less than year from being paid off. No one would listen and no one cared. I was disabled, without a job, no car and soon no home. Yet I recieved parking tickets in the mail that were issued af t er they repossessed the car. Hmmmmm makes me feel something shady is going on with that place. I would never deal with them ever again and would never recommend them to anyone I know. read more

They suck you in lol Be careful and ready to just say no. The finance dude shows no emotion he's all about money. Once you pay him the money that's when a smirk comes out like saying "I got u punk" lol I purchased a Tahoe from here and gotta say I love it. read more

Thanks to Finance Auto Sale I got the car that I need. Tried a couple of places and this one came through for me, I got the car that I needed read more

Finance Auto Sales - Thank you Just got my Car - Car Dealers Near Me - Hawthorne, California

So my car broke down 2 weeks ago and I need a car asap to get back and forth to work & school. A lot of my friends recommend this place for great and quick service so I came to check it out. I came here with $1500 down and my credit is over 700. This place isn't "credit driven" at all but I only work part time due to being a student so my good credit was able to compensate for my low income! This was perfect! They put me in a 2013 Honda and I love it! This place was really helpfully especially the finance manager I workerd with. They do have 3 lots so you do walk quite a bit looking for a car. I would recommend this place even if you want to just go check it out. read more

Finance Auto Sales - Just one of thier three lots! - Car Dealers Near Me - Hawthorne, California

I purchased a vehicle from this place, boy do I regret this purchase till this day. They sold me a call with visible "recall" notices on the dash and they didn't say a word about it. They didn't wash my car after the purchase, they didn't even change the oil. NO service what so ever. I really needed a car which I was able to get under two hours but boy am I paying for that. The "customer service" is a joke, If you love the way they treat you at the DMV then you will love this place. My car was a 2011 model and broke down on me about two months after purchase simply flabbergasted. Avoid the Big Guy colored eyes with the business attire, the worst sales service ever. Wish there was negative stars on this page -5.00 stars. read more

If you want a Good Used car with Good sales People, Good Auto Services and Good Customer Service? DO NOT SHOP HERE! I bought my car cash from this place, 1 week after purchase my Battery went out and I had to tow it to the Auto place. I went back a few weeks later because my car would smoke when I hit 60mph on the freeway. The Auto department told me they were packed and could not take my car. I ended up paying almost $400 dollars to get my Motor Mount fixed. I only had the 1 month coverage because 6 months coverage was $600 bucks which is totally OUTRAGEOUS. My car makes noise when I press on the breaks and squeaks when I get in, My passenger seat is broken, they said they would fix it but kept giving me the run around. I would call to speak with someone and they would leave me on hold forever, the longest I waited was 30 minutes, I've only had my car 7 months and started having All these problems within 2 months and during my 1 month Garuntee. I reported them to the BBB and they DID NOT respond, so they are not even BBB Accredited. so I repeat, DO NOT BUY YOUR CAR FROM HERE. read more

DO NOT BUY A CAR FROM HERE! Yes, you may have bad credit...but you shouldn't be punished financially for it. You could probably do yourself a better service by paying off what ever is causing you to have bad credit. At least then you'll have something good to show for it. My story: I assumed because this place was referred to me by a family friend that they were reputable. ADVICE: DON'T TAKE BIG PURCHASE ADVICE FROM PEOPLE WHO HAVE BEEN KNOWN TO BE DUPED! I went in, and they were very helpful at trying to find me a car. I tried to buy a cheap car with a lot of millage. The guy kept telling me that I wouldn't want that car because of the millage, but my current car has a lot of millage and it is friggin' awesome. So after I chose the car they were willing to sell me I began signing papers. ADVICE! YOU HAVE THE RIGHT! YES THE RIGHT TO ASK IF YOU CAN HAVE THE CAR YOU WANT TO BUY CHECKED OUT BY YOUR OWN MECHANIC! I have pretty awesome credit, but they had a problem with me only having a part time job. So they had my family friend sign on my deal as well. Which is weird because I was working about the same when I bought my first car and there was no problem at all, and my credit was worse. I was going to use my old car as a trade in. I was given $1000 trade-in for the car YET they still wanted me to do a deferred down payment. I agreed (ignorant ignorant me) so after I signed all the papers the dealer pops out with a Carfax report, saying he didn't have to print me out one but he did it anyway. (what no warning signs flashing yet?) The car had two previous owners...one was personal the other was CORPORATE FREAKING FLEET! Thanks for telling me this after I signed. So I took my new to me car home, promising to bring the signed pink slip back the next day, signed by me and the co-owner. ADVICE! PER CA STATE LAW YOU MUST BE OFFERED A 2 DAY SALES CONTRACT! SEE CA CAR BUYER'S BILL OF RIGHTS! That very night I realized I entered into a bad deal. Bad APR, bad car, bad price, BAD EVERYTHING! On top of that the next day the awesome check engine light turned on. Luckily, because of my family friend I was allowed to return the car. I got my old car back by saying the co-owner refused to sign the pink slip. Although they did try and say it was okay to do it without them. (Nuh-uh buddy!) They had me sign a cancellation paper. ADVICE! ASK FOR COPIES OF EVERYTHING! NO MATTER WHAT! GET COPIES! I asked for a copy and I was told that they would send me a copy after they filled it out. I persisted. I thought it would take like an hour for them to fill it out....it took him less then five minutes. If you decide to buy from here remember after all this remember, YOU MUST BE OFFERED A 2 DAY SALES CONTRACT! IT'S THE LAW! At least protect your butt. read more

! Purchased a BMW 535, well the check engine went on the first week and the car was smoking from the engine. At first I had no worries since I had 30 days 100 % coverage on everything but the battery. Took it in and I told them that if they can also check the steering because it knocks when I turn. I got it back the next day and Isra ( service manager) said everything was fixed. Well 2 days later the car again was smoking and it was leaking oil. Well we took the car to our mechanic and he ran diagnostic s and did a V.I. He said that i needed to replace valve cover gasket, oil filter housing, and when he ran diagnostics code 30FF code TURBOS are malfunctioning. ..my heart sank. Headed to the dealer to find out what is going to happen, they told us to have service check they will fix the problem. Boy was I happy but I was wrong. Once again received a call again from Izra stating that the oil leak had been fixed, I asked wow ittook 9 hou4s to replace the turbos, he said turbos are fine not to worry. All this time the sales people kept telling us that South Bay BMW was fixing it however Izra let it slip that it went to a mechanic that use to work at South Bay. OH MAN at that point had it inspected at Nick Alexander sure enough it was the turbos, the rack and pinnion, gasket all a total amount of 12k.. yup TODAY I took it in the day before my 30th day with the cost and sure enough they did not want to fix it got all my money back. They knew it had issues, should of been honest instead of bull shiting!!! I am no fool!! Anyway Jimmy which is the sales manager / closer, that damm fool try to give a speech when returning my money how I expect a perfect car with no issues... No dumb ass !!!! I want a car that runs and is reliable atleast the first 6 months! !! Not a car that has major mechanical problems, Turbos malfunctioning causes the engine to run at half power!!!! Apparently he wants me to just be happy that I have a car and does not care that he is selling a piece of junk!! Get your head out of your ass, you are not doing me any service by selling a piece of junk even if it is a BMW!! read more

I have goods and bads. The goods first. If you haven't been approved at other dealers, you can get a finance option here. If you have more than 3K to put down, you'll get a car (depending on the purchase price). They wanted me to put more down on the car so they worked out a payment plan so we can put more down for the 5 months after purchasing the car. Those payments don't go to the principle interest of the car but straight to the sticker price so that's good. Also, the car was about 1-2K below nice dealer sticker prices so I believe I saved a few thousand on my car. The bads..here's a long list. But if you can take it, and are willing because you have bad credit then go for it... They didn't negotiate the price one bit. I brought up a reduction in price, he didn't even look at me and he quickly changed the subject. I tried again and he did the same thing and made up some story about how the price can't be lowered because we'll be financing it. That is completely contrary to truth because the interest of a financing option is where they make the money. Oh well, I just wanted the car so I quit. Then, don't expect quality cars and DON'T TRUST the carfax on the car. Look under the hood and check for after market products on the car. My carfax said the car wasn't in an accident but it was. Some of my electrical doesn't work on the car like the power windows but that is something I can fix so I am not to worried. It's the price I pay for going there. The interest you'll have on the car is 12% for the first year and then 20% for the years following that. They say their interest is competetive with other dealers, but I am wondering with what other dealers? There are specials for 2.9% (but if you have good credit...here's comes the part where you have to put up with it if you can't get accepted at other places). Just expect that they lie. Not just a twist of the trust but a straight up lie. I was surprised. I understand if you make an exagerration but they directly don't say the truth. But I put up with it becuase I just wanted a car. All the cars are bought at an auction and what does that say about the previous car owner? Probably that they were negligent with either paying the car or couldn't afford fixing the car after a major accident. So just expect little defects on the car. I would suggest getting a car with 60,000 or less miles. Don't go any higher or you will expect major repairs soon. Also, the main guys like the financing guys and the owners are weird. They dress nice but their facial expressions are anything but warm, and welcoming. I didn't feel like they cared. They just wanted the money. But again, I put up with it because I just wanted a car. In the end, if you can put up with bad salesmanship and defects on the car, because you can't go anywhere else then do it. But don't go by choice. read more

I could probably give these guys 1 star, however, ill go easy on them. First things first, I called one week before I went about an Audi TT I found on AutoTrader and was told it was available. I don't live in the nearby vicinity, so I scheduled an apt 6 days later, which was the soonest I could make it down there. The day before my apt i called to confirm that I had everything I needed to bring and to verify the vehicle was still available and that I could of course test drive it. After driving from Santa Barbara County to Hawthorne the day of my apt, I am told the vehicle is at the Audi dealership for repairs due to a check engine light and that it had been out for several days!! I was told the car was in storage, not in for repairs!!! Furthermore, the finance guy further investigated the matter and said it was a motor/transmission problem or something along those lines --- So basically, a big deal!! I would not have been so aggravated had the stories all lined up! Furthermore, the sales guy who was to assist me didnt' even bother to say anything after 2 more people pretty much told me the bad news! Horrible customer service! Except for the person in financing, he was at least upfront. Another horrific act came when I asked about a G35 on their lot. Some heavy accented man smoking a cigarette kept it burning and entered the used vehicle, waited a several seconds, lowered the window, and continued to smoke until he was finished!! WOW! The only reason I am giving this place 2 stars is because they can get you financed and have numerous options. So, even with bad credit and the right amount down you can pretty much get any car; which I know is not the case with all dealers. read more

If I could give this place negative 1000 stars I would. Let me start by saying these people are disrespectful, unprofessional and RUDE. I went in Oct 23rd and spoke with Mark. Apparently, everyone with a cubicle is a finance manager which to me it's stupid AF! So I spoke with Mark and I filled out my information and told him to please give me a rundown of how they work. He explained to me that if I brought $1k down I will be able to walk out with a car. So I waited a couple weeks and got the $1k. I went Nov 1st. And they "didn't know" who I spoke with and ended telling me "Jose" didn't work there anymore. First time ever I did not remember a persons name. Well I went back Nov 1st and Mario was the "finance manager" that was going to "help" me out with my deal. So let me tell you I do not have good credit. I am realistic about that and I wanted them to be honest with me but you cross the line when you are honest, disrespectful, unprofessional and rude all at once. I might have a baby face but I am not stupid. I work hard for my money and I realistically knew that I was going to have a hard time with APR. Well Mario was rude and EXTREMELY disrespectful. I do not know if he was sexist, racist or what but from the gecko I did not feel comfortable with him. I put my pride aside and told myself maybe he is having a bad day whatever I really need a car. Well it so happens that "Jose" walks in. Turns out his name is Mark. Mike and Javier were the guys who showed me cars around and they KNEW I SPOKE WITH HIM but of course they said they didn't know! everyone there is extremely rude. I am sorry but my money is not fake, I obviously did not come with the intention of getting a free car but when it came down to closing the deal I was told please bring a insurance binder from your insurance. I was "approved" for $1k and all I needed to do was bring an insurance binder and I would be set. I get there yesterday and I waited 35 mins for Mario to finish with a client. Sat down when he was ready and was told to be able to go with an outside bank we need $1k more from you so it can be $2k. Now I was "approved" for $1k and now I have to come up with $1k MORE even though i went out of my way and GOT FULL COVERAGE INSURANCE PAID FOR THE FIRST MONTH for them to come back and tell me that bullshit! Unacceptable! Mario left and brought back Jimmy "his boss". Now Jimmy was actually professional; I have read that he had been rude to some of you guys but I would have preferred to talk to him first than to Mario. I do not know if Mario had a stick up his ass the whole time but I really could not talk to him anymore. After speaking with Jimmy he gave me options of in house financing and then Mario crossed the biggest line ever. I obviously can't pull $1k more out of my ass for down payment. I told him can I divide the $1k into 2 payments. So he said "pay $500 in 2 weeks and then 2 weeks from that $500 and then Dec 15th you have to make your first payment".....I am sorry but what kind of help is that. I told him that is impossible I can not do that. Mind you I was trying to keep my cool and not disrespect him. And then he said " You have not done anything, you can take your deposit receipt and get your money back then"....Like WTF. I am here to get a car. I have been negotiating and this ASS tells me that shit. I told him you know what let me talk to Jimmy again. I told him what had happened I mean WHY, WHYYYY would you tell that to a customer. He is benefiting as much as I am. He WAS going to get commision off my sale. Like if they do NOT like their job they need to get another one. What kind of shit is that! I went back got my deposit and left. Ultimately, these people are thieves and liars! NEVER EVER GO HERE! They reel you in with pure BULLSHIT, if you have bad credit save up for a down and take your business else where. read more

Please save yourself from disappointment and future regret !!! I went down to the dealership to make a complaint for several reasons and while I was there another woman walked off cursing calling them rip offs, also I over heard one of the finance guys talking on the phone with someone about a car bought 2 weeks ago thats engine had blown up. read more

My husband and I when in yesterday and purchased a 2013 Ford Escape. We drove it home and everything appeared to be fine. The next hour we tried turning on the car to go shopping and the car does not turn on. We have called this place all day today only to be left on hold. The customer support is horrible. They are not doing anything to help us out. How is it that we just purchased a car and the next day it does not WORK!!! I am really upset. read more

WOW reading all these reviews was very helpful. This place really can finance anyone. I was approved and Fernando a sales person was very good at finding me a car within my budget. However I felt the 2500 down was a bit much and later found on kbb.com that the car they wanted to finance for 7500 was actually only worth 5035. So between the reviews and additional research on pricing I backed out of this deal. read more

no star for this place I'm sending them to court for not giving me back my down payment money, the car broke down less than a week, DO NOT BUY A CAR FROM THEM, they sell you LEMON cars that Don't Work, I'm actually going to sue them they should get a court date soon . This dealer is a piss of shit and a waste of time, go some where else where they won't treat you like shit and sell you piece of shit of cars, The general Manager Jimmy Is an assole. By the way I returned the car and they didn't want to give me my down payment back ! read more

You gotta be STUPID or desperate if you get a car from here. Do research people! They have the same cars elsewhere for cheaper! My experience was HORRIBLE...too much to type but I'll try. I went in knowing what to look for because I had seen it online. A guy approaches without saying a word or introduction. I saw the car, went up to it and started looking at it. When I finished, I simply asked him where the main office was and he decided to take me there...halfway there I tell him I realized I didn't have my ID on me...so he gave me his card and said to ask for him when I come back with my ID...why? Lol So I come back and was going straight to the office...halfway there a guy named Tony introduces himself and decides to take me to the office. I sit down in a cubicle with a guy, once again no introduction, who I really wish I knew his name because he was not pleasant AT ALL!!! Big hispanic guy with glasses. I tell him that I'm not trying to walk out with a car today, I only want to see what my options are, asked about their advertised "0 down for 5 months", asked about possible payment and interest charges and gave him the first guys card, yet he answered NONE OF MY QUESTIONS! He simply asked if I had told Tony about the first guy who gave me the card, I told him no and then asked me to fill out some form, asked me how much was I going to put down today, then I repeated again that I'm not trying to walk out with a car today that I simply wanted to see what my options are, he continued typing, meanwhile another guy comes in saying that HE was going to help me...and then he tells him that someone already helped me...then this drama breaks out in the cubicle between first guy, Tony and new guy...and I'm just sitting there like umm...I'm trying to see what my options are...he asked if I did my taxes, I said yes, he asked how much am I getting back, I told him and he just said okay come back when you get your taxes...and that was it. On my way out there was ANOTHER guy saying I looked familiar and that why was I leaving so soon...WTH?! They were actually hiring on craigslist not too long ago for a receptionist and it clearly said "if you are OVER qualified don't apply" HAHA that explains ALOT about their staff. If they think I'm going back for that car, they couldn't be more wrong. No work ethic, no professionalism, no excellent customer service read more

After getting Lured in by a craigslist add claiming that they do NOT look at credit and they base everything on your INCOME only, I decided to give them a call. I especially liked the deferred down payment thing since I am in the middle of saving up for my wedding so this really attracted me. My credit isn't the greatest but my income is quite sufficient. A very provable $25,000-$40,000 a month. So if I had stellar credit I should be able to buy whatever the hell I want anywhere. I went to the website and saw that they had a decent Porsche Panamera which is the exact car I've been considering buying. I called the dealership and whoever I talked to sounded like they were fresh out of high school. I asked a few questions about if my income would be ok and whats the deal with the deferred down and not basing the decision on credit but on income and I was told yes that shouldn't be a problem at all and to come down and bring paycheck stubbs and proof of income. So I took time out my Extremely busy day and drove out there to check it out. First off, the person who greeted me barely spoke a word of english at all. I also had to wait about 30 minutes for them to even find a key for the car. Once the key was found, I was told that I am not able to take the car for a test drive unless I purchased it first. I don't know anyone on planet earth that would go to a dealership and purchase a USED car without driving it first. They did however let me start it and look at the interior and motor. The car wasn't in bad shape and was in fairly decent shape for a car of that caliber with the exception of a very small indent on the rear passenger fender. I was also glared at the whole time I was there with barely any help from anyone. keep in mind I was wearing a nice custom suit, an expensive watch, and showed up in a luxury car to begin with. So its not like I look like I didn't have any money and should be "glossed over". So after I was so graciously ALLOWED to look at the interior of the car, I had to immediately go talk to a finance guy who begun to tell me the exact opposite of what the online add said. First off, I was told immediately that I would have to have $15,000 grand down. The whole reason I went here was because I am in the middle of paying for a large wedding and wanted a deferred down to not touch the wedding fund without irritating the fiance. Second, I was told that with my current credit that banks will not loan me what I was looking for regardless of what my income is without a very large down...... but wait...... I thought this was in-house financing?!?!?!? Evidently everything on the adds are false and just used to bring you in. Lastly, I explained and could easily prove that my income is extremely sufficient and I would have no problem paying 1-2000 a month payments. which apparently isn't good enough even though I make more in a month than most of these sales reps make in 6 months. ultimately, the only reason I even went there was because of the whole deferred down payment and the fact that they base the decision on your income. If there was any truth to this whatsoever then I would of been approved on the spot with absolutely no problem at all. But Apparently they are all full of crap and thrive on False Advertising. I will also be reporting to the better business bureau, the California department of consumer affairs, as well as the united states fair trade commission on grounds of False Advertising and flagrant and false business practices. its truly astonishing how being in a state with such stringent lemon laws, contractual laws and advertising laws that a place like this is even allowed to still be in business period and hasn't been shut down yet. All I was looking for a was a place to do a deferred down when i was planning on paying the whole damn loan off within 6 months anyways. I would recommend and advise anyone to stay far far FAR away from this rats nest. I will definitely be reporting to the appropriate agencies as false advertising is actually a pretty serious offense and can easily be prosecuted. hint hint to all of you who have been screwed who purchased read more

Very bad customer service from the girls. Now woman but girls who work there as cashiers and in the payment department. No people skills no customer service skills. Just plain rude to talk with. Silvia likes to hang up on customers if you're talking to her on the phone as she did to me. Soledad had no customer service skills. I sent a huge complaint on there website and now writing reviews on social media. I have been a customer for exactly one year this month but the call I received today was just ridiculous. This is a very unprofessional environment. read more

Here's experience yesterday. I called the sales person from their ad on Craigslist. We went over all the details since they have a huge inventory I was certain all would go well driving from Orange County. I was told I would have 5 months to come up with the down payment and I would be able to give my small down of $700 and the 5 months for the additional based on what I find or what's available in my price range. I also made it clear no banks that I wanted to be inhouse. So I make the long drive to meet with the sales person and the first step is to sit with finance to see what vehicle price I would work with, which makes sense. I provided my driver's license and last 2 paystubs. I was given the app to fill out but only the just the my address, ssn, employment and rent amount then sign. I thought this was being used to try to figure out what price range I would qualify for and to verify that I am who I say I am (this is standard at a buy here pay here) instead the finance person runs my credit (he did NOT ASK or INFORM me) and begins to analyze my credit report for credit worthiness to send to a bank. I was instantly annoyed! He stated he couldn't send this off to a bank. I told him I already knew that and that's the reason I called the sales person and laid it all out so that I wasn't wasting anyone's time. He didn't bother to try and work out anything just basically presented a 12K vehicle for 48mths with a pmt of around $440 with my small down. He never used a less expensive vehicle and when I asked about the 5 months to pay the down payment he said that would be too much because I would be paying towards the down and making the monthly payment! This is advertised all around this car lot and this was not told to me by the salesman when I asked how did the 5 months to pay work over the phone. I was told you pay the down payment and when that's done then you start the monthly payment. I simply got up and left but I'm not certain which information was correct in regards to the 5 months to pay. Since there was no effort and I don't like wasting my time or others. I left with the feeling of dishonesty on either the salesman's part or the finance person. So that's why I gave it 1 star for the lack of help, effort and integrity. read more

Bought a car,took it back within first month at least 3x because car was acting funny engine light and light went out.. They got rid of the engine light but, car was still acting funny took it back they said it was fine and now 3 months later turns out I need a new transmission! They sold me a LEMON!! Now I'm struggling to get it fixed! And don't think the managers are too supportive either! Smh! read more

I kept hearing about this place so I went to see a couple of cars that I saw on cars.com that were here. The salesman approaches my daughter's boyfriend who went with me right away but when he told the guy it was me who was looking to buy it seemed like his attitude changed. And when I told him what car I was interested in he gave me every excuse as to why I couldn't check out the car. He assumed I didn't have any money to buy that kinda car and kept showing me little cars that I was not feeling but what he felt I could afford. I wish I could remember his name I would put him on blast. I was done with this place because he was RUDE, disrespectful and unprofessional. They lost a customer with that one act of rudeness and I'll never send anyone there. And so happy I could put this review out for others to see. Don't go here!!!! read more

I wish I could give them 0 stars because of MY FIRST-HAND EXPERIENCE on their service and how they treated me it was absolutely horrible I had a car from there for 2 months and it had engine problems from day one within 2 months i took it back 5 times to be fixed it was like pulling teeth with those people it was literally 1 of the worst experiences ever i had to threaten them with taking legal matters and they gave me my money back God blessed me by getting me the heck out of there! read more

I do not write many reviews, however this place is ridiculous. I showed up to trade in my car and look for something new. Now granted my credit isn't stellar, i had a $3000 down payment along with my trade in valued at $2500. I found a few vehicles i liked, and found out they were out of my range. So the gentleman i worked with, took me to their second lot, and i swear this thing looked like a Junk Yard. He showed me a 2007 Impala. Ok, this car looked like a grenade blew up inside of it. The center console was ripper out, the dash was keyed up, the wood panel was peeling. The car was a mess. The salesman had the audacity to tell me that once the car gets detailed it will look brand new. No, i'm sorry...a detailer is not going to fix that fact the center consul looks like the Incredible Hulk went ape shit and decided to destroy the interior. To make matters worse he insisted i did not know what i was talking about. Umm for what it's worth, i am an Auto Detailer, so i generally know what can be fixed. Second, they printed out a list of vehicles i qualified for. All of the vehicles were 2007 and older. Told me that because of my credit, i couldn't get anything better, anywhere else. In addition they expected me to pay $350 a month for an old run down Saturn? have you lost your mind? So i left. The salesman seemed incredibly sleazy and unprofessional at times. I ended up at Sunrise Ford where i not only got into a 2011 Chevy Malibu with 25,000 miles. I got it at a decent interest rate paying $330 a month. I'm still laughing at the fact he said i would not get a deal like that anywhere else. Come on man...for reals? smh. read more