5 stars for a bank that doesn't even give away lollipops?! HOW?!…read more This is a review for the Chase branch in Treasure Island, not Chase as a business (my opinions on Chase are quite high though..) itself. Carla is the reason this branch is 5 stars. Carla is my personal banker, she is also one of the most delightful creatures to ever walk the planet. Upon our first meeting Carla dug in to really understand me as a person, not just as another customer. She gave us her personal number to reach out if we had questions. She will occasionally even call me, simply to check-in. I never expected to get such personal attention from a massive bank like Chase. All this to say, don't settle for mediocre personal banking because good people are out there and they will make it 10000000% times better.

Amazing customer service and follow up. 4 stars not 5 because of the small drive thru and tough…read morenavigating through the drive thru ATM. I open an account here and they followed up with me more than one time. When I returned to this location they recognized me and referred to me by name. Very friendly.

Don't know if this is the BOA where the estate department is but I'm going to review here anyway…read more Jan 27, 2023 my husband passed away. He had a RV loan thru BOA. I paid it off and was to be sent the title. 6 weeks later, no title. Called and was told it was sent end of Feb. and would get a Release of Lien letter. I believe I told them to send it to the house address. Never got it. Then called again and was told both the title and letter were sent to an old PO Box. and another title would be issued. Waited and waited. FINALLY got the release of lien letter. NO title. Had to go to DMV, stand in line, and fill out forms to get title changed. Paid $101. Then last week got the RV title with the address of: PO ###### #### SE ##### Portland, OR 97269 Well, BOTH address are on it, the city is wrong and the zip is for the PO Box. When I called requesting a refund of the $101 I was on the phone for 20 minutes and the girl couldn't seem to understand what I was requesting. Finally was told they would 'elevate' it to a supervisor and I would get a call within 48-72 hrs. Still waiting. Was told it wasn't their responsibility to verify addresses! Will NEVER recommend them.

8 people in line, 1 Teller every time. Drive thru closes early and not open on weekends. Wish I…read morecould give a minus rating.

At the beginning of the year, I received a notice in my Val-Pak coupons for $200 cash back on a…read moreWells Fargo Credit Card for spending $500 in the first 3 months. PLUS 0% financing for 12 months! And 2% cash back on every purchase. Well, that was an offer I couldn't refuse. I signed up for the credit card. I spent the $500. I got 200 bucks! The next offer to show up was $400 cash back if you open a checking account and have direct deposits that total over $1000 in the first three months. PLUS $0 cost for the checking account if you direct deposit more than $500 per month. Another offer I couldn't refuse. My old bank used to have a branch right around the corner from my house. They closed it. Now I have to drive several miles to go to the next closest location. Wells Fargo has a bank 1.5 miles away from my house, so switching makes sense. Now there is a little bit of a pain and bother of switching direct deposits and all that other kind of stuff but Marilyn at Wells Fargo made it all easy. $400 is a nice incentive, too!

This is my second car loan through Laurie she always make it so easy and smooth, my son and…read moredaughter both have used her for their auto loans, they always have the lowest interest rates around, if you are looking to refi a auto loan or buy a new or used vehicle definitely give her a call she is the best.

Good Evening! I just…read morewant to start that this is my second loan with this bank and have had the pleasure of working with Laurie both times. She has the BEST customer service. She explains things so well and makes the process painless. She gets everything done quickly and efficiently without feeling rushed. I work 9-5 and am not able to go into the office so we emailed and spoke over the phone for the whole process. She is dedicated to giving the best customer service as well as making you feel that choosing Florida Central is a great choice. I am 21 and still trying to understand the ins and outs of loans and warranties and all of that. (My dad friend explaining but it made me even more confused) when Laurie explained how the process works I felt confident in my choice of choosing Florida Central, yet again for my loan. Laurie works with your schedule and has a great response time! If you want quality service and actually understand what is going on when it comes to your loan, definitely chose the Seminole Branch Florida Central Credit Union and ask for Laurie! You will feel safe and secure with this decision, I promise!! Tamirah:)

Branch manager Natalie had no one in front of her. Refused to help me w a notary signature which…read morewould have taken less time than her explaining that she can't help me bc she is the "branch manager" meanwhile all of the other people were busy. She was sitting at a computer doing nothing. Has since walked by 3 times & still has helped no one. She only talked & greeted the males.

Been with them for 22 years and no problem in the first 21. In the last 12 months, I've had…read morefraudulent activity on both my checking and credit card. They get the $$ back quick enough but the hassle of re-setting all my info on a dozen accounts is annoying. I've been changing passwords every month. I believe the scammers are smarter than Wells' fraud people.

Would not recommend. Would choose credit union or other local bank over BofA. The requirements and…read morerequests for fin info is excessive.

Horrible customer service. I counted 7 people working there today as I waited in a line of people…read moreto be helped while only ONE person was holding open a teller window. Ridiculous! Indicative of every experience I've ever had with a BOA, however. Watched people sitting at desks on cell phones and pacing around seemingly doing nothing. Just unacceptable! If I were a regional or GM over this bank I would cringe seeing this play out today. Inefficiency at its best!

If I could give a "0" Wells Fargo is a definite negative 10…read more My account has been mishandled for months? But they do nothing. They sent 3 mortgage payments out one month, I sent ONE, and they have never explained who or how this happened, but this is just the first one on MANY screw ups this back has had, And Edith from upper mgmt calls, but I miss them, so I have been waiting now on hold for 30 minutes now waiting on her. z

If I could give -3 stars, I would…read more I was a loyal Wells Fargo customer for 25+ years with five personal accounts and a business account. After moving to Illinois, I tried opening a business account online--it failed. I called for help and was told I had to go in-person. So I drove 2 hours to the nearest listed branch, only to find it was just an investment office. They said the nearest full branch is in Chicago--11 hours away. I explained that I have a published book on Amazon and Barnes & Noble, and I need a business account so my customers can pay me. The rep told me to fly back to Florida or drive 28 hours. I'm 69, legally blind, and caring for a 1-year-old. That response was not only useless, it was cruel. On top of that, Wells Fargo closed my unused $11,000 credit card, which had a $0 balance, and slashed my credit score by 100 points for no reason. You've already been fined in the past for opening unauthorized accounts in my name. I still gave you another chance--and again, you delivered nothing but barriers. Wells Fargo Seminole, Florida, has officially lost a loyal customer. You don't help people--you humiliate them. 1 star is too generous.