I've been Banking @ this Bank since 1987 , it's been a VERY FRIENDLY EXPERIENCE, I trust them with…read moremy Accounts & I recommend this Branch to anyone, They're Outstanding, & Very HELPFUL & PROFESSIONAL, I Give Them A , Ramonita Barreto

Excellent service. Very understanding and very professional! An excellent drive thru and the people…read moreare practicing great PPE.

They have never been a great bank, but luckily I don't have to go in much & actually deal with the…read morehumans. When I have gone in they seem to be extremely shorthanded with the women working both the counter n the drive up windows. The final straw for me was waiting 10 minutes in the drive thru the other day to deposit a check......I was the only car there. I had sent my check through & they literally had NO idea that I was waiting. I am taking my business to Chase.

Here's Why I wouldn't recommend This Chase Bank location.I have two reasons I feel like the…read moreemployees are lazy and barley want to help . That's one reason Why the second is because I went into the bank to make an appointment for 12 o'clock the next day to open an checking bank account yesterday....I arrived 15 mins later and was told I'll have to reschedule with a later date I just walked out because im not wasting another day just to be turned around and waste my day for the 3rd time .... I came into another chase and was helped right away even tho they where busy... So I want Be returning to this bank not even for a small transaction... Doesn't matter if this chase is closest to my home ... I refuse to deal with or have any business with this chase location.... Terrible experience

today was of those days that I had to do more than other days. and I arrived when the bank was…read morealready closed. the mañana her was very nice to let me in, I had explained that my atm card was lost and couldn't use the atm. she was very understanding and allow me in. I truly appreciate that because I needed the cash. the teller was super nice, and was not worried that it was past closing time. THANK YOU SO MUCH FOR YOUR GREAT CUSTOMER SERVICE AND SMILES always make my day!

Love this bank. Excellent service and great staff. They always made my mom feel welcome and…read moreprovided personalized service.

Branch Manager Nichole Cage at the Chicago Heights location is phenomenal. She was able to help me…read morewith a transaction that I desperately needed to take care of. I have been a long standing customer since the bank was Austin Bank of Chicago in the 80's, then later became ABC Bank, now Old Second Bank. I know there're not as large as Chase, Boa, Us Bank to name a few, I can't imagine transferring to some other institution, I have always been satisfied with the service I receive there, and was more so when the chgo hts location switched over so that I didn't have to travel to the 92nd street lication..location. Thank you Nichole and 02 Bank for your service!!!!

Mrs. Ana Rodriguez provided excellent customer service from start to finish. She is extremely…read moreknowledgeable, professional, personable and patient. It was a pleasure working with her. I recommend her for all your banking needs. Her office is in Chicago Heights and her phone number is (708)891-7849.

If I could give zero stars I would. No one answers the phone, they onboarded a new system without…read moreconfirming functionality so people cannot process their loan payments online. I have issues every single month. They once discontinued my autopayment without my consent. Just truly awful experience and a headache. Do not do business here, there has to be better options.

had the best experience with my banker. she was as friendly as could be from the moment I walked…read moreinto her office. She handled my problem tight off the bat. she was very professional and patient. I left with my problem solved and it was completed within 15 Minutes. Thank you Old Second

Chelsea helped this senior citizen get to the right department to assist me in getting to the right…read morebranch.

I really love having this credit union so close to my mom's house that is open every day during the…read moreweek AND Saturday! Great customer service, and I am able to take money from my University of Illinois Savings Account, without going to Urbana.

Bank financial in Hazel Crest, Il. has closed and moved location to Flossmoor il. Although the…read morelayout is different and service appears more compartmentalize, the employees are still familiar. I enjoy the new setup, and wishes the bank longevity and continued success.

From the owner: BankFinancial is a full-service, community-oriented national bank with headquarters in Burr Ridge,…read moreIllinois. Today, BankFinancial has 19 branches in the Chicago area and 6 satellite offices in Florida, Georgia, New Jersey, Pennsylvania, Texas and Utah with expertise in Equipment Financing, Commercial Real Estate Lending, Healthcare Lending and Treasury Services. BankFinancial offers commercial and business banking, as well as personal banking, and wealth management. Our personal banking products include personal checking, money market, savings, CDs, credit cards and lines of credit, and personal wealth management and trust services. Our business banking products and services include business checking, money market, CDs, treasury management services, business/commercial loans and lines of credit, commercial real estate loans and real estate capital markets loans. Visit BankFinancial.com for more information, including branch locations and hours of operation.

Every time I come to this location I have a positive experience. Tiffany was able to quickly help…read moreme with a more advanced issue . Booking an appointment was very fast and easy . I was able to be seen the next day . Highly recommend Credit Union 1, especially the Matteson location.

Russell Meyer 2/3/2026 - 10:20 AM…read moreI just went on my account to see how much interest I paid on my car loan with you that was paid off last Nov. 2025. Apparently, you cannot provide me with that information. This was the second loan I had with you over the span of the last TEN YEARS! What I did notice is that you are charging me a $5.00 a month savings only fee. I called customer service to complain that I WAS NEVER NOTIFIED that you would or could do that. CS claimed that I should have downloaded an app to avoid this fee. I Was never notified of this either. I am extremely disappointed with you stealing $10.00 for me over the last two months without my knowledge!!!!! I told CS to close my account, and I won't be doing business with you anymore!!! I will also give you a bad review!!!

I have been a member of Numark for over 20 years. I have always been happy with the services…read moreprovided. I am so grateful for Tracy Szedzial who goes above and beyond when needed. She is always so extremely pleasant to work with. I recommend if you have a question or need any customer service Tracy is your girl!! Lisa L.

Update 08/09/2024 Paula from customer service called me after listening to the phone call. She was…read morevery nice and is addressing the situation. She also helped me with my initial concern. This is the type of customer service that I expected yesterday. I really appreciated that Numark, took my concern seriously and took the time to reach out and see what they could do to make the situation right. Thank you again Paula for your help. My second bad phone experience with customer service there from Antae, without going into detail which I will happily do if ever contacted by Numark customer service manager, when I told him I wasn't confident he could/would help me because of his rude and aggressive attitude I was told then come into the branch office and ask for help, and he disconnected the call. Having worked at a credit union in the past as well as managed financial institutions for 32+ years. I am well aware of the necessity for discretion and safeguarding members sensitive financial information. I am also aware of how to deal with the public and deescalate situations, not further enflame them. This is the second time being spoken to rudely by him, the first time I wrote it off because I could get the information I needed in another way. This time I had a serious problem that I actually needed help from them with. No luck there. Will be closing accounts as soon as I have time to rearrange my direct deposits and auto payments. It seems to be the culture there to be less than helpful there based on previous experiences as well.