I really love having this credit union so close to my mom's house that is open every day during the…read moreweek AND Saturday! Great customer service, and I am able to take money from my University of Illinois Savings Account, without going to Urbana.

Full of super nice staff who were able to help me. 10/10 recommend!…read moreI opened my first checking account here and they were super helpful.

Someone washed my check for a utility bill and got $4900! Went to see local bank manager and…read morecommented "there's a valid signature"! Crook wiped out our account and thats response I get!!!!

The White Hen Bank as Old Time Flossmoor residents call this bank is a community treasure! The…read morestaff is pleasant and helpful. The ATM is available 24/7. You are greeted every visit and your dog gets a treat when you use the drive through. I appreciate they are pro-active when you need to make a change in any of your accounts. Convenient and drive through opens an hour before the lobby!

William Villareal is a racist and discriminatory branch manager at Us Bank in Flossmoor, Il…read more This by far is the worst branch I have encountered in all of my experiences with banking. Prior to this terrible experience at US bank I thought highly of Us bank with respect and good customer services. But what I found out that this bank is racist and discriminates against young African males who have an active bank account with them. I walked into the branch Tuesday, December 26, 2017 to withdraw from my own personal bank account. I filled out a checking withdrawal form and walk to the counter which I encountered the bank teller Chavon. As I'm standing there she looks at my withdrawal slip and ask me why am I withdrawing so much from account. Which I was surprised anybody would ask a customer why are they withdrawing any amount of money. As a customer, you don't have to disclose to a teller of why you are withdrawing money from your bank account. Surprisingly the bank manager who didn't identify himself as the manager repeats the same thing as Chavon asked why am I taking out such a large sum of money. He then tells me I'm not giving you any money out of your account until I can verify where your money comes from. Remind you have I have been banking with us bank for over 10 years, I have never in my life been told that I one can't not withdraw from own personal bank account and secondly my funds need to be personally verified by a branch manager. So, as I'm standing there shock he says I don't what you going to do, but I will not give you money out of your account until I verify your funds. I walk outside the branch in Flossmoor, Il, and immediately called US bank customer services, and which at the point the customer service representative says that not of the practices that William Villarreal (Bill Villarreal). They proceed to intervene which he tells his own company service representative that he is not giving me any money because he wants to find out where my money comes from. It clearly stated that I got a transfer from Republic bank. Now I have been at the branch for 2 hrs. at this point. William calls Republic bank to verify my funds which I didn't know branch managers have the right to call other banks to ask if they gave me money, and then proceeds to call the US bank in Matteson, Il to verify with the branch manager named Jen to see if it was okay to release my funds. By the third hour he finally feels like it is okay to release my funds. I will never ever in my entire life step foot in that location.

had the best experience with my banker. she was as friendly as could be from the moment I walked…read moreinto her office. She handled my problem tight off the bat. she was very professional and patient. I left with my problem solved and it was completed within 15 Minutes. Thank you Old Second

Chelsea helped this senior citizen get to the right department to assist me in getting to the right…read morebranch.

I went to the Bmo bank in Matteson il with a check that was drawn off there bank I am not a member…read moreand because I was not a member the bank charged me $10 to cash there check. And the only reason why I didn't go to my bank was because this bank was closer to me

Everyone that works here has always been wonderfully helpful! I have had an account with Harris…read moresince I turned 16 and now have my business account with them as well. I trust them and appreciate their prompt, but careful service! Awesome place to bank!

The staff is sweet but they are SO SLOW. Why did it take me 15-20 minutes just to withdraw money…read morefrom the drive through??? Maybe they need to hire more tellers.

I truly wanted to give no stars but the 1 star was for the bank tellers together. My experience…read morethere was disrespectful, unprofessional at its finest. The branch manager Jasmine Teamer was very unprofessional within her job she greeted me and then proceeded to state I have an appointment before you so let me start on you and then I have to assist my appointment first before I could finish assisting me. So yes she started to help me and then in the mist of helping her unprofessional self told me I have an appointment before you so I have to assist my appointment first if you would like to wait you can but I have to assist him first. mind you I'm in line the unprofessional branch manager appointment was no where in site but you start to help me then stated no you have to wait and I have to assist my appointment. Once again as if I knew her and I knew she had an appointment person who she placed before me when her appointment was not there I was. I have been with US Bank for years even have my house through them not once have I felt as if I do not want to do business with this bank and I should take all my funds and go to another bank where they treat us hard working citizens with respect and dignity. I would even feel better if Jasmine Teamer was terminated from her position because she very unprofessional and disrespectful as well. Everyone be aware of her bad attitude and decision making as well. That branch manager is bad for the company and I'm glad after waiting there for like two and a half hours I went to another bank and I was treated with respect and all my needs where met.

I have banked with this company for well over 25 year. Employees have retired, moved on, and still…read morecontinue to come. It is nothing like banking at a place where people knows your name. The employees are often friendly and informative.

Every time I come to this location I have a positive experience. Tiffany was able to quickly help…read moreme with a more advanced issue . Booking an appointment was very fast and easy . I was able to be seen the next day . Highly recommend Credit Union 1, especially the Matteson location.

Russell Meyer 2/3/2026 - 10:20 AM…read moreI just went on my account to see how much interest I paid on my car loan with you that was paid off last Nov. 2025. Apparently, you cannot provide me with that information. This was the second loan I had with you over the span of the last TEN YEARS! What I did notice is that you are charging me a $5.00 a month savings only fee. I called customer service to complain that I WAS NEVER NOTIFIED that you would or could do that. CS claimed that I should have downloaded an app to avoid this fee. I Was never notified of this either. I am extremely disappointed with you stealing $10.00 for me over the last two months without my knowledge!!!!! I told CS to close my account, and I won't be doing business with you anymore!!! I will also give you a bad review!!!

Love this bank. Excellent service and great staff. They always made my mom feel welcome and…read moreprovided personalized service.

Branch Manager Nichole Cage at the Chicago Heights location is phenomenal. She was able to help me…read morewith a transaction that I desperately needed to take care of. I have been a long standing customer since the bank was Austin Bank of Chicago in the 80's, then later became ABC Bank, now Old Second Bank. I know there're not as large as Chase, Boa, Us Bank to name a few, I can't imagine transferring to some other institution, I have always been satisfied with the service I receive there, and was more so when the chgo hts location switched over so that I didn't have to travel to the 92nd street lication..location. Thank you Nichole and 02 Bank for your service!!!!