Ashley N. is good!…read more Chase--OH3-4094 To: Management/ Customer services leader or to whom concerned (Ashley Ndao) 2521 Cunningham Dr, Evendale, OH 45241 1-513-554-1647, 513-554-1686 From: Cxxxxxs (New Customer) xxxxx Ph.D. (Future Loyal business and personal account holders) Mobile #: xxx-5xx-4xx Topic ref; Thanks for Easy business financial choices and wise advice! We are a 3rd generational military family and truly understand service and duty! OBJECT: WE ARE VERY HAPPY WITH YOUR SPECIALIST Ashley Ndao/ Cust. Rep. NMLS ID: xxxxxx.... She went beyond her duties to make us confident about our choices!! Mr. Jxxx Exxxx  Ph.D. (A U.S. Miltary Hero)

I am in the process of getting a mortgage. My company uses chase bank as their recommendation. I…read morecan easily say that this home purchase has been the most difficult experience I have had ever getting a mortgage.perfect credit money in the bank and still extremely difficult. I can definitely say this is the first mortgage with Chase and will certainly be the last.

I went to Cincinnati Asia Mart and needed some cash afterwards and when I searched on this one, it…read morewanted me to check in because it was about 100 feet from my parking spot. That's convenience! How did U.S. Bank know that I needed cash just then? No matter the location, I've had a good experience. I've only been to a few locations where I didn't go to a teller, but the ATMs have always worked correctly and they've never complained about anything. This had a drive-thru lane for the ATM, which is convenient, and it had a touch screen, so you don't have to press the keys to the side of the display. The response was quick and accurate.

This review is more for the corporate management of US Bank. I have been in the process of a…read morebusiness loan and it has been a very frustrating. It seems like departments have no idea what is going on with each other. Documents are repeatedly asked for and sent but they continually do not get to where they are supposed to go. It seems like this process is going on much longer than it should. I am sure they do thousands of these types of loans a year and mine cannot be that complicated. It also seems like there has been a lot of turnover of the contacts I have had which is incredibly frustrating.

I was at this location during the weekend seeking our options for a Business account…read more We currently have personal Bank of America accounts and have been customers for over 20 years and have never been treated the way we were treated this weekend. We are business account holders with Us bank but wanted to explore our options with our personal bank. The banker Fernando Marcus was not helpful at all. Not only did he discriminate us, asking if we even had a social, but he was also not answering any of our questions. He sent us for a form which he could've easily printed off his computer. We left and returned within minutes with the missing items needed, all so he can repeatedly ask if we were documented and with legit socials. At this point dad was furious and so was I so we left and continued our way with US bank, which by the way are awesome, knowledgeable, and extremely helpful. 0 stars for this Bank of America location.

I've been attempting and waiting for a call from customer service for an hour. One full hour…read more Rename it the customer frustration loop, because you provide zero service. Seriously, are there any humans working?

They have no Customer Service anymore. Stop in today and was completely disappointed! Only three…read moreCustomers in the building. Including myself. Went in to roll over a CD and check on a loan application that is pending. The girl at the desk when you come in was totally dismissive. She was just sitting fluffing her hair in the floor AC vent that was being set up! She did not want to help at all! I normally get sent to an office to sit down with a manager and go over these things. Nope. Not today. I will be considering moving All my assets from here soon!

My boyfriend went in to cash a check that was issued by this bank and written by one of its own…read morecustomers. Instead of explaining the bank's policy, he was immediately told they couldn't cash the check and was directed to go back to his own bank--even after he explained that his bank had specifically instructed him to bring the check to the issuing bank. After he came back outside, I went in to try to help. I explained that the person who wrote the check was a customer at this branch. The employees even told me they knew her personally. I suggested they simply call her to verify that she had written the check, but they refused. We then drove to the customer's home, explained what had happened, and she returned to the bank with us. Once she arrived and confirmed everything, the check was cashed without issue. What was most upsetting was that no one apologized for the inconvenience or acknowledged how we had been treated. Instead, after we left, the bank contacted the customer to let her know we had come in to cash the check. That left us feeling as though we had been viewed with suspicion despite presenting a legitimate check and ultimately having the customer herself verify the transaction. The entire experience felt dismissive and disrespectful. My boyfriend, in particular, felt he was unfairly judged and stereotyped from the moment he walked in. Every customer and visitor deserves to be treated with professionalism, respect, and without preconceived assumptions. I hope management reviews how situations like this are handled, because no one should have to go through what we experienced just to cash a legitimate check.

They removed the ATM and canceled all Saturday hours (previously were open Sat mornings). It is…read morenice to walk in and talk to a person, but the changes they have made recently are not customer friendly. We have been customers since 2011, and we are looking for a new option.

Came here this past Thursday for their Queer Money Bingo event! It was definitely a fun Thursday…read morenight activity! Learned so much about money and managing your finances the fun way! We all got a free drink for this event. And the services from Capital One cafe were splendid! I ordered matcha latte with extra matcha shot, but the matcha taste wasn't strong enough for me. So I asked if I could get another shot, and they gave me another without additional charges!!!! Kudos to that. Love their honey green tea too!

This is not a coffee shop. The photos are stock shots…read more The dessert I chose came in the plastic bag of the factory in which it was made.

Been with Sharefax for 20+years. Loved them, they were small business, friendly, personable, and in…read moreall was a family feeling bank while all the other big banks were racking up fees, I felt safe with Sharefax. These past 5 years have been horrible. I guess after you started charging random fees here and there, got all that money- build the big building then turned around and hired HORRIBLE customer service reps. I work in customer service so for me to call MY bank to inquire about MY money - I apologize if that bothers you- Go work somewhere where you don't interact with people. I literally just got off the phone with Mick! I had to ask for the name (I should know who I'm speaking to). Then I had to damn near draw out answers to my questions that if this CUSTOMER SERVICE person had a personality and drive to be awake at work- I could of got all my answers in less the time. Sorry to bother you Mick- at your job - as a customer service rep! If my whole family wasn't tied into Sharefax I'd find another credit Union that remembers why they're a credit union and not a big bank! Getting to big for your britches - stay humble before you crumble!

If i could give a zero i would.. ever since they took over emery I've been constantly locked out of…read moreonline banking because security checks won't go through correctly so I can't move money from one account so they can overdraft the crap out of you... worst bank I've ever dealt with and it's only been a couple months.

Very friendly employees, prompt service and beautiful location!read more

The Covington branch is great and customers service people are great. The fraud department is LAZY…read moreAF! If you need your back to stand behind you when you get a fraud charge, this bank is not it. I've send correspondence admitting a cancelled order and they want me to go back to a merchant I have closed my account with over fraudulent charges and STILL First Financial fraud department wants more documentation of the exact same thing AGAIN. I've been with them for about 15 years and I have to fight to get the fraud department to actually do their jobs about once a year the past 5 years or so. I don't know who they hired to run that department but they need to be fired. I've opened another account with a different bank and I'm a few days away from closing my account for good with them. I'm so over fighting for my money when it's documented and clear. I'm DONE with lazy people at a bank of all places.