I filled out all information and scheduled an appointment a week in advance. I work from home so I…read moreonly had a small window to speak with someone. When I didn't receive my call at the scheduled time I called them. They told me my appointment was actually later in the day and he was busy. I asked if they could call me back, since this was their error, when I was off work. They told me they could not and decided my business was not worth their time. I would not recommend.

ONE WORD: Superheroes! I beg you to consider no other when you go to pursue financing to purchase a…read morehouse. I had started with another mortgage company and due to their apprasiers my deal was looking like it was going to fall through. I had started 45 days out from expected closing, and was now down to TWO WEEKS. Now I am sure this isn't typical, but these guys PULLED IT OFF IN 2 weeks!!!!! From the minute I walked into their office I was greeting by a super sweet receptionist who offered me everything but the kitchen sink. Every single person I met and worked with here was so helpful and enthusiastic. It was like being part of the greatest team ever. They explained everything, which was important to a first time home buyer. They gave me lots of updates and never left me wondering where I stood. Once again as I sing their praises from the mountain tops, from the comfort of my gorgeous new home, THAT STILL CLOSED ON TIME, I tell you, USE THIS OFFICE!!!!!

I recently used River City Mortgage for a mortgage on an investment property. They beat other…read morelenders in rates. Heather Witt was incredible to work with. I needed a quick close, and she went out of her way to ensure we met our timeline. Her communication throughout the process was great, and she was quick to answer any questions or concerns I had. River City Mortgage will be my first contact the next time we need a loan. The personalized cutting board was a surprise, thank you!

I would not trust this company. From start to finish there were many red flags that I kept…read moreoverlooking due to my situation and application being a tough loan to approve. I continued as I had invested so much time! I started with one loan officer who became aggressive verbally because I had legit questions about my loan that he didn't want to answer. He drove to my home yelling at me in front of my daughter outside of my car, then left driving quickly and yelling all the way up the street! I was then assigned a new loan officer who was very professional and polite the entire process UNTIL 3 weeks ago. I closed on my home 4/28 and moved in 5/1/ 2023. I am shocked and disappointed with certain companies who take advantage of their clients. I am sure it happens more than many realize. To make a very long situation as short as possible, the home I bought was a new build and the prior owner had only lived in it a little over a year, and since property taxes are 1 year behind, he was only paying for land. Dan Hunter assured me that they would access my property taxes as close as possible and between Title and River City not doing their job just to get a sale closed, I am now in a terrible spot due to a huge escrow shortage of 3213.59 and a increased payment of $480.81. Dan and I had several text messages and all he could do is blame the title company. This is unacceptable. I spoke to my mortgage company to where I pay my monthly payment, a real estate attorney, and other companies who are now trying to help me and I have heard the term " predatory lending" multiple times. I spoke with Dan on the phone hysterically crying and he mentioned they would try to help me, even if it meant they didn't make a penny lol, but next thing I know I am blocked from his cell. I called River City directly and ask to speak to Nick Hunter (his son) the owner 6 times. I was told he wasn't in the office, which was a lie. I ask for calls back, which I never received. There is nothing in writing stating that my payment would increase by almost 500.00. I even received a surplus check 3 months after I moved in from Carrington. I ask my mortgage company and Dan about it. I was told to cash it, even though Dan now says that he didn't tell me that. I even talked to the county auditor in Warren county and they said I should have already applied for an owner occupancy discount; which I knew nothing about. They stated that River City should have told me this. Oh and did I mention, that before I even knew that I had an escrow shortage, Dan had text me twice in a 2 week period and was incredibly pushing about doing a refinance for me. The rates he gave me are not found by one mortgage company. I was told, it is a way of these companies selling re fi's by buying points. I was about to get taken advantage of again. Every company I have spoken to states that River City needs to be ethical and make this right and to report them to BBB. I gave them every opportunity to fix this and keep me as a client, and they did not. What company blocks a client and the owner won't get on the phone nor return a call? I would say one with a guilty conscious. Run from this company!!!!!!!!!!!

Phil made what could have been an overwhelming process feel completely seamless from start to…read morefinish. His knowledge of the mortgage landscape is unmatched -- he took the time to explain every option available to us and helped us secure a rate we didn't think was possible. Phil was always responsive, keeping us informed at every step and never leaving us wondering what came next. His professionalism and genuine care for his clients truly set him apart, and we couldn't be happier with the outcome. If you're looking for a mortgage lender who will go above and beyond for you, Phil is absolutely the person to call!

My son recently purchased his first home and knew very little about the mortgage process. Phil and…read morehis team took more time than I could have hoped for making sure that everything was very understandable. It is scary to spend so much on such a large purchase, but Phil made the entire process feel safe and thorough. Phil presented us with multiple choices for mortgage structure and payments so Jax and I could make an informed choice for his financial future. Thank you to Phil and his team for helping make this big life step as painless as possible for my son and for me. I wouldn't go anywhere else for a mortgage.

I went to Cincinnati Asia Mart and needed some cash afterwards and when I searched on this one, it…read morewanted me to check in because it was about 100 feet from my parking spot. That's convenience! How did U.S. Bank know that I needed cash just then? No matter the location, I've had a good experience. I've only been to a few locations where I didn't go to a teller, but the ATMs have always worked correctly and they've never complained about anything. This had a drive-thru lane for the ATM, which is convenient, and it had a touch screen, so you don't have to press the keys to the side of the display. The response was quick and accurate.

This review is more for the corporate management of US Bank. I have been in the process of a…read morebusiness loan and it has been a very frustrating. It seems like departments have no idea what is going on with each other. Documents are repeatedly asked for and sent but they continually do not get to where they are supposed to go. It seems like this process is going on much longer than it should. I am sure they do thousands of these types of loans a year and mine cannot be that complicated. It also seems like there has been a lot of turnover of the contacts I have had which is incredibly frustrating.

Amazing service, the staff is friendly and professional! Help walk us through all the steps…read more Understand what we needed before we did.

I had the Luxury of working with Craig Davis and team and highly recommend him to anyone that wants…read morean expert in the field. Craig has helped my family for years and is the only person we would trust.

From the owner: Mutual of Omaha Mortgage, a Mutual of Omaha Insurance family company, is a leading residential…read moremortgage provider that is committed to helping their clients protect what they care about and achieve their financial goals. Mutual of Omaha Mortgage is licensed to operate in 48 states and offers an array of home loan products at competitive rates. The company’s commitment to delivering a 5-star experience for every customer has allowed them to become one of the fastest-growing residential mortgage providers in the country. Mutual of Omaha Mortgage has an A+ rating from the Better Business Bureau.

My wife and I worked with Joan Roberts to secure financing for our first home. We were absolutely…read morethrilled with the customer service we received, and felt extremely well-informed going into what is normally a bewildering process. Joan and her coworkers were prompt, pleasant, and thorough in their work and answers to any questions. They were with us every step of the way. We strongly recommend them!

Always good, efficient, friendly service. Highly recommend. Our family has been a customer for many…read moreyears.

Back in January I went through some serious identity theft. The bankers there were so helpful. I…read morewas in there almost everyday trying to handle the situation. They kept me calm and collected.

I've been attempting and waiting for a call from customer service for an hour. One full hour…read more Rename it the customer frustration loop, because you provide zero service. Seriously, are there any humans working?

Been a member for several years. Customer service has gone so far down hill it's surreal. The…read morecurrent Board of Directors has led this credit union on a race straight to the bottom. Next election members need to can them all and start from scratch.