Friendly and personal service is hard to find these days-- and this branch does it right…read more Knowledgeable staff who understands financial planning and offers a little technical guidance to boot.

I am very pleased as an Old Second National Bank - Bartlett Branch customer. I was a customer of…read moreWest Suburban Bank and since the merger of the two banks I am very happy with the banks processes and the people who remained at the Bartlett Branch. The staff has been very helpful with everything I have needed from the transition. They are all very knowledgeable and skilled at helping me through the system changes. I highly recommend this Branch of the bank.

Teller Kay was great but she no longer works there. Tentative, unfriendly male at the desk. Matter…read moreof fact. Either he doesn't want to be there or he doesn't want the customer to be there. Josh Sumner, on the other hand, (manager at another location) he's professional, helpful, knowledgeable and even keeled. You can feel that he genuinely cares about his clients and the company he works for. What an asset.

This is a classic if I could give it zero stars I would. Since there is no corporate posting this…read morewill have to be posted on all the individual banking areas. Had a charge that did not belong on my account. Called customer service, and let me say the one thing they do not provide is service, to try to get some help. Basically got absolutely nothing, was told it could take up to two months I had three different forms to fill out and a bunch of hoops to jump through. I think it would've been easier if they would've just told me to go screw myself and hung up the phone. I have been banking with them for over 30 years now, this is the first time I can recall having any kind of dispute on my debit card and unfortunately I realized at that point I was on my own. I would definitely recommend using a more reputable bank who supports their customers when they have an issue. I'm just glad it was not a large sum of money that would've been tied up for two months.

My wife and I went to this bank,received excellent customer service from mgr Nadia!…read moreThis bank is much more of excellent bank than TCF!Will transfer all my ACCTS to Wintrust bank Asap!Excellent banking products!

Best Bank in town!!! Both Nadia & Maria took care of my situation!! They are a very tight knit…read morebank! They care about there customers & there intentions are for the good of the customer!!

A few months ago I opened a new account via a promotional option with a generous cash reward…read more Several months passed and I had not seen the cash deposit from the bank.. I went into the branch and met Yunus, an extremely helpful and qualified representative. He told me everything looked OK as far as how the account was opened and all the requirements were met. He was puzzled why the bonus wasn't paid out. He asked me to be patient and give him a few days and he will advance the issue to a review team to resolve the issue. Two days later, he followed up with a call saying that the issue is under review. The next day, the $400 promotional bonus was put in my new checking account. I was so impressed with how helpful and knowledgeable Yunus is! I'm now looking at HELOC options as well as if possible personal loan as I'm so happy to do business at this branch and highly recommend you get your banking needs from Yunus in Carol Stream!

I recently visited the PNC Bank branch in Carol Stream and had a very smooth experience. The staff…read morewas polite, patient, and helped me sort out a couple of account questions without any rush. The lobby felt clean and organized, and I appreciated how clearly everything was explained. Reliable branch with good customer service.

Out of all the U.S. Bank branches in the area, this one provides the best service. Andres is our…read morefavorite banker! The branch manager David is also always super friendly when we stop in. They are always eager to help customers and I love it!

Worst bank ever! Been banking with them for over a year now and out of the blue with no…read morenotification they close my account and it's been 3weeks and still waiting for the check they keep saying they sent well rents past due bills are owed and are they gonna take responsibility for the past due charges? They couldn't even give me a reason for closing my account telling me the letter they sent will explain, explain what how they used my money for there needs and and now I'm stuck owing all this extra cash, they just suck the big 1!!! And 1star review is just so I can't post this they suck!

I have been to this Bank many times now. Although, I have some trouble getting my car through the…read moredrive-thru because of the small space, I still am satisfied with this Bank's service.

Came in due to suspicious activity on my card and it had to be canceled. So I had to get another…read morecard. I was helped by Caroline Blumberg who took many steps to helping me understand how this happened, And gave some tips on how to avoid it. Another fun fact she taught me about was how when you go on vacation to actually let the bank know, so they do not stop any payments. She went above and beyond and helping me. And even gave me a cute little piggy bank. I have been with old second since the 90s. Thank you Caroline.

With online banking comes ease; with Old Second Bank comes a personal approach which welcomes all…read moreand gives the person a sense of trust and confidence. This was especially true with my recent work with Armando Gonzalez at the Carol Stream branch. He went out of his way to get the answer to my question and to be sure that I was satisified. What a truly positive image of the bank did he present!

I opened a new account with the West Chicago branch, because I wanted to have access to a safe…read moredeposit box. After I opened my account and paid for the safe deposit box, I thought everything was set. Then, a month later, I received a notice that I had not paid for my safety deposit box and they were going to close down my safe deposit box subscription. apparently the person who opened my account did something wrong. I went to the bank twice to get this straightened out, but I kept getting billed for the safe deposit box. I was afraid to put anything into the safe deposit box for fear that they would close it down and take my possessions. Finally, I went in and told them to forget it, and that I wanted to close my account and get my money back for the safe deposit box fee. I was told that they would do this and I would receive a refund, but there was even a problem doing that. The West Chicago branch management didn't help me and multiple calls to the main office didn't help either. Finally, a very helpful person at the Wheaton branch managed to get my money back for me. I would never recommend this bank to anyone.

Stay away from 5/3. The Manager here is a sniveling little shit who refuses to do any hard work…read more On top of that, 5/3 auto paid my mortgage 30 days late for 9 months and refuse to fix it. Find another bank!