Came in here to make a payment and had a decent experience. The people were nice and took care of…read moreme super fast. The only thing is that it's really weird to drive in. The bank has a very narrow entrance that's one way and getting out of the parking lot is very confusing. It is on the middle of Glen Ellyn and the railroad tracks.

My mom came in at pm a few weeks ago to deposit a check and open a new account…read more We waited twenty minutes patiently until the personal banker finished chatting about Europe with a client. We finally sat down gave the check from my moms business account to them for deposit and the teller who did the transaction posted 2,500 not the actual 25,000.00! She left for home and the vault couldn't be opened. It was a fiasco. They wanted us to go and said it would be taken care of the next day. Bank manager offsite and personal banker monotone as a robot with no concern! Glen Ellyn police were called by my mom due to the awful snafu. They were polite and tried to clear things up. It still took a full week to get my moms transaction straightened out. Avoid them!

Amazing staff! Quick, and friendly and run an amazing back 2 school program for the kids! Great…read morework Wsce.

Rude rude rude! The ladies were arguing between each other. One of them started talking about me…read moreand when confronted her she said she was talking to her coworker and if she needed to say something to my face she would then be facing me! Lol ghetto rude and if it weren't for the DMV being closed I would've never stopped by. On top of that she was trying to rip me off by doing her math incorrectly. Blanca, be kind. You never know when you'll need of a nurse to assist you!

The staff at this bank are very friendly and efficient. Their back office is also readily…read moreavailable to handle issues on the spot unlike bigger banks that take forever to get a response. Also the interest rates they pay on money market accounts is quite competitive.

Urgent need of more customer service! Went to this branch to…read morecash Social Security check Dorthia had a problem finding my account? Finally after awhile she found my account. She was unhappy taking a bag of change. She told me if I ever have any questions to call corporate phone number Instead of coming in. Banks cash checks? Banks count coins? This Bank use to be the best in our community Not anymore

Needed a document notarized, they were fast, easy and affordable…read more I would suggest you call ahead to make sure a notary is present.

As normal as any currency exchange I've ever visited. Sometimes they only have one person there,…read morebut I can understand why; Schaumburg is much slower traffic than the west side of Chicago. I've never been in here more than 5 minutes. The only con is that I'm used to Chicago's 24 hour CE's... but as I said earlier, it's Schaumburg.

Excellent staff, very friendly, helpful. Great services and rates. They actually know their…read morecustomers by name!

Very kind staff. Informative had a great conversation with manager there. Haven't switch banks yet…read morebut I could send them my business soon

6/30/26 update; I…read morecame on a Tuesday after 9:20 am and there was like 1 min waiting. The process was very fast. Customer service was mid. The guy I had sounded robotic. There was way less people than at the Naperville location. I just looked at the popular times on Google.

Easy in and out. Staff did a great job and I was out quickly. They do sell stickers on site. My…read moretip, check the hours, to make sure they are open.

If I could give zero stars, I would. My husband and I had…read moreone of the worst consumer experiences of our lives with Charlestown Classics in St. Charles, IL, specifically with Dave, the manager. I am writing this review to warn others so they don't go through what we went through. My husband purchased a classic car from this dealership April 28th 2025 with a promise to deliver the vehicle in one week after reinstalling the interior. After one week I messaged Dave to see when he would be delivering the vehicle. I was told it was still not ready but hoped to finish that day which was May 8th. After being put off, lied to about delivery dates and other excuses, the car was finally delivered on June 5th a little over a month after it was promised. I took the car for a test drive around the block and within fifteen minutes of delivery, the car caught fire. The vehicle was picked up by the dealership shortly after, and we were told it would be repaired. Even though the car was supposedly sold "as is," we understood that Illinois law does not allow a dealer to knowingly sell a hazardous or unsafe vehicle, which made his claim that he was "doing us a favor" extremely unsettling. We expected at least basic accountability and professionalism. Instead, for seven months, we were given a rotating set of excuses from Dave -- he said he was sick, short-staffed, working on various components, waiting on parts, etc. His story changed multiple times, and his communication was unpredictable at best and hostile at worst. On one phone call, when my husband simply asked for an update, Dave yelled at him instead of providing information. Despite repeated promises of delivery, Dave failed to show up multiple times, without so much as a courtesy call. Meanwhile, my husband continued making monthly payments on a car he couldn't drive and that the dealership refused to return in working condition. By December -- seven months after the initial incident -- it became clear to us that the dealership had no intention of completing the repair or returning the car as promised. My husband ultimately had to hire a third-party transporter to retrieve what was left of the vehicle and was finally delivered 12/2/2025. Upon inspection of the vehicle more damage was done including stuck headlights that operated before, wipers that no longer work, a window was left down during shipping, dome light door button was removed and never replaced, etc. In our personal experience, Charlestown Classics and its manager Dave demonstrated unprofessionalism, poor communication, broken promises, and a complete lack of accountability. After what happened to us, I strongly advise anyone considering buying a classic car to avoid Charlestown Classics in St. Charles, IL.

Another months went buy and they still won't pay me for the sale of my car! Business made a mistake…read moreso I am being punished. I just want my money !

I've been banking here since 1989 and have had a real good customer experience with this bank!…read moreGreat service (tellers, bookkeeping, technical support, etc.), people and security! I also like their online banking system--useful features and good customer service. Their location is great too--close to home, Mariano's, and the restaurant strip on Route 14/Northwest Highway between Palatine Road and Hicks Road! I also noticed they've got a lot of older longtime customers who've been banking with them for centuries, so that was reassuring to see! I think the only area of improvement they need is to be open a little bit later on weekdays; some of us commute to the city and having to try and get to the bank before they close at 6 pm from the city, is not realistic nor helpful...sigh/groan! But other than that, I think I'll stay with them a while longer...