The staff at this bank are very friendly and efficient. Their back office is also readily…read moreavailable to handle issues on the spot unlike bigger banks that take forever to get a response. Also the interest rates they pay on money market accounts is quite competitive.

Urgent need of more customer service! Went to this branch to…read morecash Social Security check Dorthia had a problem finding my account? Finally after awhile she found my account. She was unhappy taking a bag of change. She told me if I ever have any questions to call corporate phone number Instead of coming in. Banks cash checks? Banks count coins? This Bank use to be the best in our community Not anymore

They are very organized and work off of reservations either made online or through the phone. They…read morehandle identification, driver's license or state id, title, registration and many more. It used to be a zoo before they started mandating booking appointments prior.

Awful trying to find an appointment. It's always busy. They do have a lot of employees but they're…read morealways just so packed it doesn't even matter. Too many places and stops for one process. Just always a headache in general.

Excellent staff, very friendly, helpful. Great services and rates. They actually know their…read morecustomers by name!

Very kind staff. Informative had a great conversation with manager there. Haven't switch banks yet…read morebut I could send them my business soon

I had a very pleasant experience getting my identification verified at this location. The whole…read moreappointment took about 10-15 minutes and the staff member who helped me out was very friendly. Recommend coming on a weekday; it wasn't busy at all and I was helped immediately.

Great customer service. Ericka was super helpful and very nice…read more I went in to do a title transfer and Ericka explained everything step by step and made sure I understood the process.

Love the personal service that a smaller hometown bank can provide as opposed to a larger corporate…read morebank!

Nice professional place to do business. The branch manager John was very helpful and efficient in…read moreestablishing a family account.

Needed to transfer title and get new plates from out of state car. Becky was informative and…read moreprofessional. Explained the paperwork and didn't make us feel rushed. She took care of everything in 15 minutes. I haven't done title and plates in years. This was a great experience.

I have had to to do two separate car title changes here within five months.Becky took care of me…read moreeach time.Becky provided me with excellent professional service and made the process easy and quick.Very grateful to have this Currency Exchange near my home. I also told my Estate attorney about this business for car title changes and she said she would refer her clients here.

Stay Away! I thought twice today about updating my review. It's all about quality. This is exactly…read morewhy, I myself read reviews and leave reviews. I'd like to know that the establishments, especially the "mom and pop" places I invest my time and hard and money into, are quality. Well this place needs major quality control. Especially in its customer service and sales. #mortified I no longer live in the area but gladly can tell you that you are better off going to GoodYear Suburban Auto (off Lake Street a few blocks away). Or Route 64 Auto in Villa Park. Hell Even a jiffy lube isn't too far from this terrible shop. Unbelievable. I've never had a shop employee text me to bring work into their shop, more than once, that should of been my first red flag. Why are they so desperate for work? I had work done March 2019, about 1 year ago, in that year I have had the same initial repair corrected due once by them (under warranty) due to low quality parts used. Not to mention after I had them take care of the repairs, I had a different shop quote me significantly less. You can presume how frustrating it was to find out "Anthonys great prices and discounts", were a farce. That's what you get for not doing your research first... Now this is the 3'rd time the same problem is acting up. I called March 12, pre warranty expiration and bringing the car back to *this* shop, is not an option for many reasons. The "customer service" aka Anthony could value from investing into 'communications' classes. Me Being under pressure with needing my car fixed soon it's stressful, customer service position, we deal with clients on a spectrum of emotions. I get that... I've been on both ends. As customer sales/service, you've got to have tact and be composed. I couldn't believe I had to mediate the call and remind him, I'm the customer and he is customer service ...that he should be finding a way to keep business... not argue with the customer. Also, he should not be in a mechanic shop. At all. Not even a car sales man. This job just doesn't fit him at all. I had once called post the initial repair asking which wheel bearing had been fixed, to which he told me it was "non-specific". Another red flag. Go anywhere else. I'm fed up with the low quality part with over priced costs, expensive, on top of the excruciatingly bad customer service.

Poor service and management, they'll just take your car to someone who knows what they're doing.read more

Been with the Wintrust network of banks for a few years now. I started in Chicago with Wintrust and…read morethen floated my accounts over to Palatine Bank & Trust. This isn't really the banks fault as much as it's a corporate issue / computer structure issue. Whenever I want to transact business inside I have to get Northshore Bank paperwork filled out. It adds on a minute or two of bureaucracy. I could open new and local accounts but it's a very hard task to do with direct deposit from the government. Changing government direct deposit is beyond a headache and beyond bureaucracy clogged. So I just keep using my accounts as extended network. The bankers at PB&T don't care. The PB&T bankers are some of the best people in the community. They are an always welcoming and friendly staff and always engage in the community, even if that engagement is something as simple as letting someone with anxieties about the COVID pandemic talk it out for a few minutes over the bureaucracy of a transaction. There's banks I've been to that have personnel who are cold, unwilling to talk and just want to get business done and shove the next person up to the window. There's banks that have gotten so impersonal that you walk in stick your card in a reader punch your PIN and then the "teller" gives you your money or deposits things. I won't mention the competitor name but they're a national big box bank and frankly I feel like ALL of the big box banks have gotten to a point of fully objectifying clients and treating them like nothing more than walking bags of money to transact with. PB&T some of the bankers recognize me when I walk in and greet me, other times I meet a new banker and make a new connection. But those connections only become stronger. PB&T is truly a bank that makes every effort to connect with clients, support them and overall be a friend to the client rather than just a bank. I can't say this about any other bank, historically Harris Bank pre merger had this kind of connection but since the merge they too have gone to big box bank psychology. There are few banks in the world that a person can comfortably say one of my friends happens to be my bank branch. This is one of them. I strongly recommend you move to PB&T if you are banking elsewhere. Not only is PB&T a truly client oriented bank but the entire Wintrust network puts the client first. I had an overdraft happen, I fixed it the same day and they didn't charge me a dime. I had an overdraft happen at my previous bank fixed it the same day and still got charged $45 AND got told I couldn't get a reversal done even though I fixed it the day of the overdraft. I could go on and on with reasons for you to bank with PB&T but I think the best way for you to see the bank in action is to drop in and see for yourself.

I have been a customer at this bank for at least 15 years. The personal service is the best.read more