Great Customer Service! Needed a CD account went into the…read moreWheaton Branch around 3pm on Weekday and left within 15 minutes with the CD done. The CS Rep. knew what to do, what they needed from me to get the CD done. The Rep. was nice, personable, and fast.

Very friendly, accommodating, and knowledgeable about all products and services. I'd definitely…read morerecommend them. They are nice people who explain everything to the customer. If you aren't satisfied with your current financial institution, then consider the pleasant folks at Grand Ridge National Bank.

Great customer service at this branch. Everyone is super friendly…read moreand I am always greeted when I walk in the door. Fees on everything keep going up, but that is not the fault of the employees.

They are big bullies! Horrible customer service! High fees! Most phone calls are answered by people…read morewho can barely speak English. No accountability when they make an error!

Out of all the U.S. Bank branches in the area, this one provides the best service. Andres is our…read morefavorite banker! The branch manager David is also always super friendly when we stop in. They are always eager to help customers and I love it!

Worst bank ever! Been banking with them for over a year now and out of the blue with no…read morenotification they close my account and it's been 3weeks and still waiting for the check they keep saying they sent well rents past due bills are owed and are they gonna take responsibility for the past due charges? They couldn't even give me a reason for closing my account telling me the letter they sent will explain, explain what how they used my money for there needs and and now I'm stuck owing all this extra cash, they just suck the big 1!!! And 1star review is just so I can't post this they suck!

In my quest for a second checking account for my business, I checked into PNC Bank. I met with…read moreKarrie, a personal banker (Financial Sales Consultant if you want to get hung up on titles), and she was very friendly, personable and professional. Karrie took the time to explain two options to me: their most popular, the "virtual wallet," and free checking. PNC offers free checking accounts, but with a price: you have to have direct deposit. I was looking for a secondary account which wouldn't be receiving a steady, bi-weekly paycheck, so this option didn't work out for me. But basically as long as you have a J-O-B, PNC offers a solid option for free checking. The virtual wallet is a checking account combined with a short-term savings and a long term savings. This sounds a little too fancy and complex for me, my goal was to find something where I could deposit a few willy nilly profits from a home-party business (which has since FLOPPED). But this 3-in-1 account dealie is worth it if you like all your money in one place, but technically it's 3 places, so you won't blow Little Susie's college fund at the casino. PNC is a great neighborhood bank with a bunch of west suburban locations.

I am relatively new to the area, having just moved back to Illinois from Texas, and was looking for…read morea bank in the area, already having had a bad experience with a competitor around the corner. Then I located PNC, and found they had a promo online, which I enrolled. All was good until I encountered a small glitch in my direct deposit that I thought would affect the promo and my new relationship. Well low and behold, up stepped Jake Delort, the VP Branch Manager, and what could have been a HUGE problem, became one of the most rewarding and satisfying experiences I have ever had with customer service. This gentlemen was a first class professional, who gave me not only service and satisfaction, but a reputable and quality first impression. He should be recognized and rewarded accordingly, for I now view PNC as my primary institution, and look forward to a long and mutually beneficial relationship. Thanks Jake for going the extra mile, which truly made the difference, and a BIG win vs a tough loss of business ! You are truly what industry service is all about !! Keep it up !

Parkway Bank does not protect you when you use your debit card. A company took $652.00 from me…read morewithout delivering the merchandise and Parkway Bank did not find the debit card claim in my favor even though I provided documentation where the merchant admitted he never sent the merchandise. Parkway Bank is completely untrustworthy and I hope you never use this bank. Find a good bank instead.

Can't say enough good things about West Suburban Bank and their staff. This facility is rough…read morearound the edges at the moment, as it's undergoing renovation, but they're carrying on business as usual. Friendly, thorough and professional service, especially with personal bankers like Christina F. and branch managers like Pria. This is a family owned bank, and has been so since its inception in 1962, and it's got that feel: friendly and humanistic! Hours are good, fees are fair, and staff is friendly - it's a winner all 'round in my book.