Great Customer Service! Needed a CD account went into the…read moreWheaton Branch around 3pm on Weekday and left within 15 minutes with the CD done. The CS Rep. knew what to do, what they needed from me to get the CD done. The Rep. was nice, personable, and fast.

Very friendly, accommodating, and knowledgeable about all products and services. I'd definitely…read morerecommend them. They are nice people who explain everything to the customer. If you aren't satisfied with your current financial institution, then consider the pleasant folks at Grand Ridge National Bank.

In my quest for a second checking account for my business, I checked into PNC Bank. I met with…read moreKarrie, a personal banker (Financial Sales Consultant if you want to get hung up on titles), and she was very friendly, personable and professional. Karrie took the time to explain two options to me: their most popular, the "virtual wallet," and free checking. PNC offers free checking accounts, but with a price: you have to have direct deposit. I was looking for a secondary account which wouldn't be receiving a steady, bi-weekly paycheck, so this option didn't work out for me. But basically as long as you have a J-O-B, PNC offers a solid option for free checking. The virtual wallet is a checking account combined with a short-term savings and a long term savings. This sounds a little too fancy and complex for me, my goal was to find something where I could deposit a few willy nilly profits from a home-party business (which has since FLOPPED). But this 3-in-1 account dealie is worth it if you like all your money in one place, but technically it's 3 places, so you won't blow Little Susie's college fund at the casino. PNC is a great neighborhood bank with a bunch of west suburban locations.

I am relatively new to the area, having just moved back to Illinois from Texas, and was looking for…read morea bank in the area, already having had a bad experience with a competitor around the corner. Then I located PNC, and found they had a promo online, which I enrolled. All was good until I encountered a small glitch in my direct deposit that I thought would affect the promo and my new relationship. Well low and behold, up stepped Jake Delort, the VP Branch Manager, and what could have been a HUGE problem, became one of the most rewarding and satisfying experiences I have ever had with customer service. This gentlemen was a first class professional, who gave me not only service and satisfaction, but a reputable and quality first impression. He should be recognized and rewarded accordingly, for I now view PNC as my primary institution, and look forward to a long and mutually beneficial relationship. Thanks Jake for going the extra mile, which truly made the difference, and a BIG win vs a tough loss of business ! You are truly what industry service is all about !! Keep it up !

Staff are always professional and helpful and in great moods. I look forward to going in.read more

Ill make this short but sweet. My family has gone there for years, and I recently was in the past…read moreweek to order checks and make a deposit. Gwyn Joanie Colleen and Jermey are a great crew. I have other accounts with other banks, and I continue to go to the Wheaton location because of the staff. Thank you to all four of you.

Banker Customer Service, it seems like training is lacking. In the last 2 years I have opened a…read morenumber of CD accounts and every time it has taken at least 30 minutes or more. And a number of times the Customer Service Rep. had to call another person how the form needed to be filled out. I work customer service area and I have always made sure I know what to do and how to do something before a customer asks me for a service. They need to train staff better and or hire people who do some self training. Do to the lack of training and poor customer service I have started to look for a bank in the western suburbs with overall better customer service.

I called Friday February 28, 2025 and asked about the CD rate and a man who answered the phone told…read moreme that is 4.35% and I couldn't go that day, Saturday they're closed. Today March 3rd I called again before I'd make the trip about 15 miles from where I live, asked about the rate, again a male answered the phone and told me the same rate just to make all that trip and to find out that is 4.20 which all other banks close to where I live have the same rate. Obviously,he played nasty games and I'm disgusted by this experience. Now that the rates go down, these kind of people find a pleasure to misslead and lie.

Horrible bank! Phone customer service is outsourced to people who can barely speak English. No…read moreaccountability when they make an error. High fees. Big bully bank!

10 days ago, I went to this Chase branch for my saving account issues. talked to a "Relationship…read morebanker " about the matter, the gentleman admitted it was a mistake from the bank and promised to resolve the issue couple of days. However he never called me back even I have left messages to him multiple times . I also called this branch about this matte, they only took the message and did nothing.

Unfortunately, I've recently experienced the unpleasantness of Identity Fraud…read more I needed a personal banker's assistance to support the dispute process. Mo Ahmed and Shailja the BMO team are exceptionally professional AND we all love the Hubert Lion! Been banking with them since I was a kid; just consistently great service.

Banking associate refused to help me over the phone and refused to connect me to a manager. I have…read morean issue with my auto loan. They try to get me to expand my business with them. Why on earth would I open additional accounts with a bank that won't even take my call?