Last night we met family here to celebrate our twins birthday and my cousins birthday. We arrived around 7:15 on a Friday night and were seated immediately cramming us in the back room at one of the long tables.
The place wasn't as busy as it had been on other fridays we have been here, so Im not sure why our service was so bad. Our server that we had was an older woman. She barely could understand English and did not come off as being very nice at all.
It took fooooooorrrrrreeeevvvveeeerrrrr to order. It was like our server avoided our table. Did not smile was not friendly. When we finally did the guys said they wanted the huge burritos they saw, my cousin and her daughter ordered a combo each requested no red sauce, replace with cheese sauce, told $1 upcharge. That was fine. Got to me, I ordered a combo for my children to split, also requested no red sauce for them and cheese sauce in place of it. The server told me I couldn't do that (everyone at the table was like huh) server said she would have to ask (um like I said my cousin ordered same thing for herself and her daughter 30 seconds prior and she was not told this - super weird) if they allowed order there would be $1 upcharge - fine please check (never heard back about that), i ordered chicken fajitas
My cousin and I ordered their $10 margaritas. I original on the rocks, she a frozen strawberry. Last time I was here I was disappointed with the frozen 1 I had. I really do not think there is alcohol in them. I even ordered an extra shot of tequila to add to mine last time to make it not so sweet. I don't usually drink so I can def tell when a drink is strong. Ummmm I had 2 original on the rocks no salt my cousin had 1 strawberry. I recommend sticking with stuff that comes with alcohol, like beer or wine here. I just don't get it. Sober as my kids when I left and it was my husbands turn to drive (as we take turns being DD one chooses to drink) yeah, wasted $20 on gross watered down non alcoholic wanna be margaritas (atleast I won't have a headache tomorrow). To say the least I was disappointed again.
Food is ok. Not much meat. Tons and tons and tons and tons of onions with fajitas to make it look like a large serving. Couple small pieces of green pepper, little chicken. All filler. My kiddos love mexican food too. They took few bites and were done. Their food looked like it was smeared with runny beans sprinkled with some cheese. Made me sad since this is supposedly their favorite food but I didn't blame them. Presentation is everything especially to kids.
So after what seemed forever for server to return and we had piled most our dishes towards end of table so we could atleast open gifts, our check was brought and I boxed up my onions. We had planned on requesting the staff sing happy birthday to our girls. Our server never ever came back to our table. There were 5 employees sitting in corner of back room refusing to acknowledge us. My girls had looked forward to this as they loved it when we came here on my bday in September. We left with 1 crying asking why they wouldn't sing happy birthday. To be honest I really didnt want to return here after last experience resembling this one but my cousin suggested it since its close to her and as far as being closer than hitting our fav mexican in Columbus. So no happy birthday song for our daughters. No thank you. Just a very very rude not so nice server that avoided our table and the room we were in.
Left very disappointed again in service, food, margaritas. Also very sad they could have made a very memorable birthday for our girls and the staff here just doesn't really seem to care about the customers. We actually had better service in actual mexico then at a mexican restaurant in our own hometown in America. Pretty sad. Will not return EVER. I recommend making the drive to somewhere worth the money that does not rip you off with better service. Price is not an issue when its good food but even the grossest mexican food truck in mt vernon would be better than this place.
Highly recommend avoiding this place. read more