Riley Dallman should not be in a management position if they can't handle managing a restaurant Wow. WORST SERVICE EVER We had a $265 catering order scheduled for pickup at 2:00 PM for a party we were hosting for about 30 people, and the experience we had at this location was honestly unbelievable. We arrived at 1:56 PM, expecting our pre-scheduled catering order to be ready or at least close to ready. Instead, we were told to come back to the register at 2:00 PM for an estimated time on the order. When we returned at 2:00 PM as instructed, the employee at the register told us "we have way too many orders in front of you, it's going to be a long time." We explained that this was not just a regular online order, but a catering order that had been scheduled days ahead of time specifically for that pickup time. His response was that they were just "too busy and wouldn't have time to make the order or give an estimate" At that point we asked to speak to a manager, and we were told that that RILEY DALLMAN was refusing to come out and speak with us and would not address the situation. Delays can happen anywhere, and most people understand that. What's unacceptable is the complete lack of professionalism and accountability. If the RILEY the manager had simply come out, explained the situation, and given us a realistic timeline, we would have been far more understanding. Instead, we were left standing there with no answers about our $265 catering order, no apology, and a manager who wouldn't even come speak with customers. Because of this, we had to scramble at the last minute to find food for 30 people for a party that was already starting. It was stressful, embarrassing, and completely avoidable. For a company the size of Chipotle Mexican Grill, the level of customer service we experienced here was shocking. A manager refusing to speak to customers about a large catering order is unacceptable. Hopefully corporate addresses how this location handles catering orders and customer concerns, because this experience was incredibly disappointing. This chipotle is always shi-potle and I should've expected they'd mess up. Having to spend $381 at Kroger to get food for people and cook last minute for a party was all thanks to Chipotle. read more

Myself and some family members went here on a Friday for lunch, dine in. They were very busy. Seemed clean for the most part inside and in the bathroom. Well stocked and trash wasn't full. Order line moved pretty well as they appeared fully staffed. Check out guy wasn't very friendly, but maybe he had a bad day. Food was good. Guacamole looked pretty bruised and chunky so they need to blend it smoother to hide the bruises since the look and texture of grey is a bit off putting. Lettuce was also underchopped, I had a whole end part of the head in mine. The chimichurri sauce isn't very good and is mostly an oil so probably not good for take out orders. The guys threw most of the cup away as it wasn't worth risking a spill. Also be warned you can apparently only use one reward code per transaction. Overall it was a decent outing. read more

Chipotle Mexican Grill - Receipt - Mexican Near Me - Mount Vernon, Ohio

Had my first date with the love of my life here and fumbled ordering a cheese quesadilla. I think this is a solid chipotle, sometimes they are out of things but that's because it's so yummy everyone just wants it. I love the burritos, and the double wrapped ones too if I'm feeling extra fat. The seating area is nice. I like this place, the workers are always trying very hard. read more

awful service workers are rude as hell they give you barley any food in your bowl the place is nasty most of the food options were unavailable. I got like 3 pieces of rice and 2 big ass scoops of sour cream tf this is ridiculous I paid $20 for basically no food read more

Ordered online, pick up at 12:10. Got there are 12:15, order was STILL not ready until 12:30. Ordered extra toppings (corn, sour cream, and cheese), and to nobody's surprise there was hardly any toppings. This place needs to be shut down, or the "team" needs to have a come to Jesus meeting with their district/regional manager. read more

The place is filthy. One girl is at the counter while four people are in the back room. Maybe one of them should clean the main dining area.

Same as it ever was... Filthy line, out of most protein unless you count the bits that are floating in the queso. The only chips in-house are for take-out orders. There's so much down-time but it doesn't seem anyone has been trained to clean up the stations in between orders. Absence does not make the heart grow fonder. read more

The food is great, the store is clean- and the service is exceptional considering they only had one person working behind the glass while I was in for my burrito bowl. There wasn't much I could do but tell her that she was doing an amazing job despite tackling a line to the door of customers who weren't very friendly either. On top of being in front of a grill, fryer and what looked to be some sort of Mexican stove. I would give five stars but I'd rather my food be made by someone who isn't suffering. read more

It is very dirty, staff does not clean off the counter when making your food. Dining areas are very dirty, trash is always full or overflowing. It seems to be the case at their restaurants in Mansfied and Heath locations as well. I do not understand how they have staff but they don't clean around the drink station, or anywhere?! Where are the managers?! You never see anyone taking an interest in what is going on? read more

The food is delicious it always has been but these last couple days of ordering there has been bad my dad went to get a online order and he went to pick up the food and the cashier was really rude about everything. I'm sitting in the parking lot right now and as I look in the bag there is an open container of guacamole and now I'm really mad. read more

Zero star visit today! 35 minute wait. No communication about being out of items or we would have left. No veggies, no corn, and no pico! I asked the manager for free quac on one bowl for the lack of ingredients and was denied. Zero customer service except for the friendly employee putting the lids on our bowls who was apologizing profusely because he agreed it was ridiculous. To top it off our $3.25 large drink was warm root beer because they had no ice and the coke was out. Completely unacceptable and the manager wasn't concerned. We won't be dining here again! read more

Been to this location many of times. My friend & I got our food to go and were hyping this specific location up on the way home compared to others. once we got into our food, our rice wasn't cooked and our chips were soaked in oil and were extremely stale. It didn't exactly add up with what was going on inside the store. the line was short and service was decent, but there was one employee who seemed more worried about the portion control rather than the quality of the food we were given. I paid for double steak and didn't even finish my bowl :/ read more

CONSITENLY TERRIBLE SERVICE, WHETHER OR NOT THAT HAVE INGREDIENTS IN STORE. IF A NEGATIVE STAR WERE OFFERED, THIS LOCATION WOULD HAVE IT. My husband and I just popped in for a late lunch- to go. It appeared to be around a shift turnover time and there were over 10 employees visible. We were the only customers. The line was absolutely trashed and filthy, not at all restocked after the lunch rush. I managed a Taco Bell years ago in another state, and these troubles are not unknown to me. The manager was changing out the drawer, and even though my husband and I were directly in front of her, no eye contact or communication was made. Extremely poor customer service! The young lady dishing up chips behind the till was told by the manager that she was "Good to go". Even with a store full of employees, we stood at the checkout for at least a minute with no communication. The gal stocking chip bags that the manager signaled to be working the drawer, continued to avoid making the slightest eye contact. Another employee noticed that we were standing there & reluctantly told the female employee that she had customers waiting to check out. In a huff, she exasperated to him that she "wasn't on cash" and walked to the back...not making the slightest bit of communication. The young lad came and checked us out. We were verbally grateful and appreciative of his work ethic. To this, we received ZERO reply- he just handed us our receipt with a "Here ya' go". This is not the first time we have been patrons to this particular Chipotle, and it is not uncommon to receive woefully lacking customer service. They have improved as far as having ingredients on hand, and I highly suggest a ZERO tolerance for the attitudes. If staff numbers lack, pay those who actually provide a better wage. Stop allowing this terrible work to survive. read more

Lady was very rude and short with me and she told my bud to stfu under her breath, think she was just racist. The guy there was chill as frick. Barely any forks. read more

They never have vegetables for the burritos and bowls. Over and over they don't have them. They said to go orders get them first. The tables are dirty all over. I can't go here anymore. read more

I was there the other day a kid named drew gave me half the portions I usually would get from any other person he was rude to me and my friend read more

This chipotle is an absolute dumpster fire. The line is always long, there are always people standing in the back talking while the people on the line struggle to keep up. They are always missing ingredients and refuse to make more hours before closing. They reserve certain items for online orders only. The place is always filthy. It is a complete disaster! read more

Don't order online you will end up waiting in there for 30 min while there is no line to the front. And you will get the most puniest amount of food. I could have taken a shit mowed my lawn and still would have sat in line for my food to be done. It is worthless read more

Burrito wasn't wrapped well at all and completely fell apart. It tasted good but I wanted to eat a burrito, not a burrito bowl without the bowl. read more

It took them a hour and forty five minutes to make my bowl, and they messed it up twice. I had to wait 35 minutes for steak, then the dude at the cashier was taking forever. I stood there for 5 minutes waiting on him to give me my receipt and chips. These people are incompetent that it actually hurts, they weren't clean. I watched someone drop a little yellow marker in the queso then pick it out and wipe the remainder in the metal bowl and throw the tag on the counter. The floor was horrible and the trash was over flowing, they weren't changing their gloves as often as they should. If a health inspector came in on surpise they would have been shut down. Absolutely disgusting. read more

Wow! The Mount Vernon Chipotle was disgusting! It was filthy! Food all over the counter and even around the credit card machine. They were out of 3 ingredients I usually put on my bowl. There are so many negative things I could say but, I'll refrain and choose not to ever return unless they get new management. read more

It's Chipotle. It's not great Tex-Mex food. You either accept it for what it is, or you find other options more to your liking. I enjoy it sporadically although I think their sides are overpriced and not worth it. Regardless, it is what it is. read more

I stopped in on my break and Toney was in the line he was very helpful, he asked about my day, he congratulated me in my new employment as well, also joy was the one cashing me out and she was a bunch of help as well she had a big smile on her face good was amazing read more

I've got to give it to Chipotle. We haven't been here for years and we have had our best experience that we've had at this particular Chipotle. Now, I'm a big guy and nothing (I'm keeping this PG) makes me more mad then to serve me as if you think I should be on a diet. In the past this is exactly what has happened. This time we were served in a manner that I was comfortable with. The price was acceptable 13.70 for two burrito bowls was fine with me. The food was pretty tasty as well. read more

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Got my delivery order completely wrong and everything else on the receipt wrong. Food taste dry af.

Just picked up a bowl and a bag of chips from this location and such a horrible experience. First off the rice in the bowl is still hard so that's gonna be a hard pass on that. Secondly the chips are either stale or not cooked right. Horrible horrible horrible. You know they can't pay attention to detail at this Chipotle location when they not only have bad food but the address on their receipt says Arizona and they are clearly in Ohio. read more

All-around bad experience, I was treated like a burden for asking for fresh ingredients when there was none. Total lack of customer service and I'll probably never eat chipotle again. read more

Stopped in for 3 crunchy tacos at 8pm on a Monday night, before Christmas. I was told they were out of taco shells. Sad. One person wanted a veggie bowl, they were also out of veggies. I skipped dinner, the other person in my group selected chicken. read more

It's not Authentic, but no one expects it to be. Things that can be done better. 1. Heat tortilla up for more than 5 sec. 2. Get some real Salsa. 3. Way to salty barbacoa, no flavor, and the burrito was luke warm, which mean the meat isn't being heated enough in the food line. These are all easy fixes. Getter done read more

Chipotle in Mount Vernon has to be one of the most amazing restaurants I have ever been to. The staff is very friendly and helpful, the managers are always around to answer any questions you have. The staff working the line is always so attentive and ready to take your order as soon as possible. I will continue to come back to this chipotle and receive there amazing food and service. Alan their GM is running a great ship and is doing a fantastic job. Would recommend coming to this chipotle if you're looking for great food and amazing service. read more

Chipotle Mexican Grill - Friendly Staff and amazing service - Mexican Near Me - Mount Vernon, Ohio

Best chipotle crew ever! Fresh ingredients and super nice staff! Everytime i go in i am greeted with a smile! 100/10. Love this place

Ordered a meal prepaid for it went to pick it up BUT the store was closed - how do you take orders and money than NOT honor it- WHY was this not taken care of sooner and I am sure I was not the only one effected. Should fill all orders and refund customers but see NOW so many days later we finally got refund and Ruby Tuesday or La Paloma or Hunan Garden etc we'll probably get my next order You can do better read more

Chipotle may be a fast food restaurant, but their food has good flavor and it's reasonably priced compared to the other Mexican joints in mr Vernon. read more

Got a steak bowl the other day. The steak was chewy and tough. I remember when Chipotle was good. I cant remember going into any chipotle and thinking wow I cant wait to have that again. read more

Sometimes this place is packed but it never disappoints. The staff is ALWAYS friendly.

Hours change out of nowhere you can't even go in and get food. Manager refuses to order items on the menu such as lemons so they are permenantly unavailable. Ice gets put in the tea and it gets watered down to be water with tea flavor. Used to buy drinks now I jus got water after wasting many dollars on water with tea flavor read more

Someone help me to understand this; had to get a quesadilla in the restaurant only, could not order online or app previously. Now I can't get one in the restaurant. It is online only! How does that make any sense? Who makes these decisions? Guess I have to go to the other guys that screw up my order every other time... read more

Chipotle is my favorite resturaunt. I think the workers are very kind and quite fast. I think that it is amazing that chipotle is fast food yet all the ingredients are fresh and made without chemicals. The workers are always so happy and smiling they love to talk and joke around. They have amazingly low prices for such great quality. read more

This place is just horrible. The workers are slow. I've been many chipotle restaurants and they are never this slow. They ignored the line for about 5 minutes. There were 6 people working and no one even acknowledged the customers standing in line. I can't tell you how many times I have been to this location and something similar to this has happened. In addition to that they are almost always out of one of the few ingredients they carry. Last week it was corn salsa and guacamole. In general it's always a poor to bad experience here. read more

HORRIBLE service. Everyone single person who made my burrito was rude and the first person wasn't listening to what I asked for at all. Had to repeat myself at least 3 times and it was still almost messed up. The rice has no flavor at all. Im a huge chipotle fan and will never ever be going back here. I can't justify paying $8 for something so under par. This chipotle gives all the others a bad name. read more