The service department obviously needs training on what effective customer service means. We tried to get a mandatory recall repair fixed by Fiesta KIA and were treated with incompetence, poor and sometimes hostile communications and unacceptable delays. What KIA corporate had estimated would be a two-hour repair at no expense to us, ended up requiring us to repeatedly returning our car to the dealer (four days) and the expense of a rental. When we tried to reach out to upper management with our concerns, we were ignored. We would never recommend Fiesta KIA's service department to anyone. Avoid it. read more

This is a fairly long review so please bear with me. I purchased a new vehicle from Fiesta Kia on 10/22/22. On 10/23/22 I emailed the finance manager Marcos for documents that included the purchase price of my vehicle and my loan information as they weren't emailed to me, and I got no response. I received an email from Kia Finance on 10/27 and I noticed the loan was a bit higher than expected. I called the dealership but had to leave a voicemail. On 11/9 I talked to my salesman who said his manager would call me; I never received a call. On 11/14 I reached out to my salesman again and was offered to have my contract emailed to me and a phone call from the manager. I never received the contract but was called by Marcos on 11/15 who went through the sales price with me and told me the extra cost was due to "differences in titling and registration fees" in my home state. He agreed to send me the copy of my purchase agreement the same day or the next but I never received it. On 11/20 I sent another message to my salesperson requesting the GM's phone number as I still had no proof as to what this extra fee was for. I received a call from the GM John Black on 11/21 who said the extra cost was due to a 5 year roadside assistance contract that was evidently sold to me by Marcos (without my knowledge) for $700 and that it was not able to be canceled/there was nothing he could do about it as he had my signature. So, not only did Marcos lie to me about what the price of my car included while on the phone, he was also the same person who snuck the additional $700 on there in the first place. I guess it's not coincidental that he wouldn't send me the purchase agreement. John said Marcos did nothing wrong as his job is to sell products and services and that's what he did. We asked to have Marcos follow up with us to discuss when we agreed to purchase a $700 roadside assistance contract. Marcos called me 11/23and said that he didn't sell me roadside assistance, what he did was "downgrade" my care package to "save me $500" because I didn't need oil changes. What care package? My husband and I made it very clear that we did not want any additional warrantees or services. Marcos claimed that I signed up for a Kia care package when I signed a document agreeing on the price of the vehicle while submitting my down payment. I requested to see that document from him and John on 11/23 via email as well as called them both, but have not received any word back from them. Additionally, I called Kia corporate in the meantime and they told me that 5 years of roadside assistance came free with the purchase of my vehicle. Fiesta Kia sold me (for $700 nonetheless) the exact same service that I am already receiving for free, without telling me. If that isn't payment packing, I don't know what is. I also contacted the contractor who offers the paid roadside assistance and was told that Fiesta Kia has the option to cancel my roadside contract within 90 days and they weren't sure why Fiesta Kia would say otherwise. I was also given an interest rate of 7.5% with a credit score over 850 because I was "from out of state", but that's a story for a different day. These people saw a young woman traveling in from out of state to purchase a new vehicle and took advantage of that fact. I was preyed upon and lied to by both managers. I would not recommend this dealership to anyone. If you are in the market for a new vehicle, I would go the extra distance to find a different dealership with some integrity. If you are a past customer, I would look over your documents carefully (if you even got them) as I wouldn't be surprised if there were extra charges hidden in them. read more

Took my car in for the 15k service and was informed it would be $274 out the door. They also informed it would take 2 hours for the service. 6 hours later I got a phone call, went to pick it up and the cost had increased to $422!! Advised by rep that the filters needed to replaced and that was extra on top, checked the bill and $100 for parts added , $15 supplies charge! No idea what that is & they even filled in my customer satisfaction form for me which was nice of them. Called to discuss the price and was told that's the price. Horrible customer service on a 2021 $51k Telluride. Will be calling Kia corporate to hopefully resolve this issue. Not the best way to keep returning customers ! read more

Jaylin was great at the service desk. They don't always have great folks there, but he was terrific.

I bought my Kia when I lived in another state and have been having it serviced here from time to time for the last few years. I have to say, I've been a bit underwhelmed and will be looking for somewhere else to take my car. As other reviewers note, the staff here are generally pleasant, friendly, and make coming in feel enjoyable. The waiting area is a pleasant place to be, and they have a shuttle that can take you back to your home or work if you're dropping off your car. Unfortunately, while the service is great, the actual repairs and prices are not. I took my car in for a medium-sized repair job and left it for a few days while I was on vacation. Fiesta failed to call me and tell me it was ready for pickup, so I called to see if it was ready and was informed that it was. When I came to get the car, I was again told it was ready, but after driving it on the highway, it became apparent that the wheels had not been aligned, or had been aligned improperly. One of the interior panels also had not been snapped back. Not good. I e-mailed the service manager about the issue, and did not get a response. When I called in and took the car back, Fiesta addressed these issues free of charge, and without a fuss. If the prices for the repairs were more reasonable, I would definitely be able to recommend this dealership. Unfortunately, Fiesta's great service comes at a great cost. By way of example, Fiesta wanted to charge me over $300 for a replacement set of keys, which I obtained for around $120 elsewhere. When I questioned this price, I was told that Fiesta's employees had looked for, and could not find cheap keys for my car online. I searched and found replacement keys for $40 in a matter of minutes. As with many auto shops, Fiesta routinely recommends me services and repairs for my car that I do not really need, or that have been recently performed. As a result, I've concluded that Fiesta's service department is rather dishonest with their billing. I'd prefer to have a mechanic I can trust, and don't think I will be coming back. I love my Kia. I do not love Fiesta Kia. read more

Buyer beware when it comes to having your Kia serviced. Took it in for an inspection and oil change. Got the inspection, no oil change. Why? Reason given was that the engine was leaking oil in several places... okay. So what do we do? "Well, we can replace the engine with a used one for $7,000." Uhhh... this 2013 Kia only has 25,000 miles on it. And now the engine is "leaking oil in several places?" Is this a reflection of the quality of your product? And I just have a hard time believing that it would be $7k parts and labor to replace an engine. I dunno -- I guess you always pay more at the dealership. Went down to Jiffy Lube, got the oil changed, and told them the story. They scoffed. Car's running fine. Also, while my car was at Fiesta Kia, they had me transported in a Lyft (which I didn't feel entirely comfortable with due to COVID, but okay). The ride back took so long to arrive that I just called a car myself (which came in a few minutes). I asked to be reimbursed for the ride ($11), they said they would, but I never saw a reimbursement. I'm not sure how honest they are when it comes to service. The one extra star is for the nice service I received from Jaime. read more

Be very careful getting larger service things there. They tend to quote you for large things, like a transmission, that you don't need. Also, if you take your car there and the insurance approves your claims and all you have to do is pay your deductible, they will say when you get there that it will be a few extra hundred dollars on top of the deductible because they misquoted price to your insurance. You have to pay it to get your car. Extra pocket money for going out I guess. They have done stuff like this twice, pretty shady. read more

Tried to pick up my car today after I was told I could by a manager named Cesar this week. The general manager threw me and my husband off the property after he claimed we hadn't paid for the work, and then claimed he didn't have keys to the lot. My husband was understandably upset, and when I tried to talk to the GM he refused to listen to me and proceeded to mansplain to me why I was wrong, while the sales people laughed and pointed at us behind him. I got mad and flipped the sales guy off and told him to keep laughing. We will be back tomorrow with the police to get our property. Update: nobody has reached out to us to address this problem. And your guys 's FB guy keeps deleting my comments.... Great job on your guy's customer service. Maybe I will go out and fly a sign in front asking people not to buy from. you all. LOL the "general manager" of the Sunday sales people got all mad at us for telling people in the showroom they should leave...sensitive subject huh?!? LOLOLOL read more

Just finished purchasing a new car from Fiesta Kia and the experience was fantastic! Not only were they the first out of 3 different Kia dealers I had talked to that were able to get me into the vehicle I've had my eyes on for a long time, but they did so by keeping my payments where I wanted and finance had absolutely zero pressure on excess add-ons, making the experience smooth and enjoyable. I worked with Jennifer and Jonathan and I hope they both get the recognition they deserve for being great to work with and finding a way to complete a purchase I deemed impossible after two other Kia lots turned me away. Even after my vehicle actually had an electronic issue surface a few days later, the staff was very responsive and considerate in handling the issue. Tim at the service department was great to deal with and has also made my service experience fantastic, similar to how Jennifer and Jonathan made my sales experience. The service and efforts of this dealership has most likely earned me as a repeat customer in the future for any other car needs. I'd recommend Fiesta Kia to anyone looking for a vehicle. read more

Snobby regular POS Tie guys. That are only as good as dual scissors cutting through wood! I have nothing good to say about any employee! They really don't give a shit about you at all. they pride themselves on great customer service, which is some major BS. They are the furthest thing from customer service. I know I'm going on and on about how terrible they are, but I am extremely pissed off at this dump of a car lot and their staff! It has been four years since I purchased my Kia Telluride from this terrible place called Fiesta Kia. I don't remember all of the idiots I dealt with but pretty much anyone there, is very unfriendly very incompetent and just a real POS person OK anyway my windshield had a leak in it. I purchased a vehicle new from this dealership. I found the leak by just a lite rain on the vehicle! This was only four weeks of having the vehicle I take the vehicle back to get it fixed. They said they need to order parts. It will be about three months. The three months past no call from this dealership. I called them. They had no record of me going in, so they set me up with another appointment they say that there is no leak. There is a leak. They say they don't care it's not their problem and it's been too long so I said to hell with you guys then my mother and father-in-law wanted to buy a telluride just like us, I told them not to go to Fiesta Kia and they did my father-in-law told Michael one of the so-called managers that he needs to fix our windshield before they buy one he said yeah no problem. He never fixed it. He brought it in said that it's not the windshield said that there's something wrong with the roof of the vehicle and that idiot never called me back, so I am going to post a bad review about them every year so people know how terrible they are anywhere read more

Update on my warranty repair: I picked up the car on 8/30/23 and was told that the cam shaft position sensor had been replaced. The car ran. I sold it the next day. If I had not been able to buy a replacement vehicle, I would have been without a car for almost 3 months. If you like that level of service,this is your dealer. Note: I filed complaints with BBB Auto Line (declined to intervene), Kia Corporation (unknown outcome), and NM Attorney General (opened an inquiry the week before I got the car back). While it is true that car parts are scarce (I recently ordered a mirror for my replacement car and there is no delivery date), I would expect a dealer to do better. read more

Thought my sunroof just needed cleaned and lubricated turns out They think it's the levers so will need to replace those. They are very courteous and helpful even called us an Uber to take us hm cause will take awhile and will call one to bring us back and it's all under warranty even better. Love our Kia. read more

---Vehicle Purchasing Experience--- I submitted a request to look into possibly purchasing a vehicle through the Costco Auto Program late one evening. Early the next morning a sales manager contacted me via email to establish some dialog and see what I was looking for in the vehicles I was interested in. Later that afternoon I went into the dealer and was greeted in the parking lot by that same manager and we talked about the new Stinger, some cool things Kia is doing, and what's going on with the dealership. You could really tell that this man, Jeff Bierly, enjoyed his work and the products. Just like listening to someone who likes cars and his job. After that, I was hooked up with Eddy Rios who was really chill and straightforward. I didn't go in looking to wheel and deal given that I was visiting by the Costco Auto Program, and I feel that I got a very fair price on the price of the vehicle I purchased. There was a bit of a back-and-forth on trade-ins though (I really really hate this part, hence why I went with Costco). I got up to leave because we couldn't get to the price point my wife and I were looking for on a trade-in, but they tried hard to compromise on that (this was the back-and-forth). I wasn't leaving to bluff more money out, I was just like "Oh well, they can't do it, try again in a month or two." because again, Costco Auto Program mindset. It ended up working out in the end though. We all know the stereotypes that surround salesmen, but either they have PhD's in psychology or the guys I dealt with know that the product will speak for and can sell themselves. Thank you for your professionalism, gentlemen! read more

Went to have my oil changed after my 30k miles recommended service and found that Fiesta had forgotten a little something...they left the funnel in my transmission fluid check. No dip stick, no cap, just the funnel. Will be making sure we get that taking care of. read more

Fiesta Kia - Left the funnel in my transmission fluid check! Drove 5k miles this way. Just found out getting my oil checked somewhere else. - Car Dealers Near Me - Albuquerque, New Mexico

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worse Nightmare experienced I ever have, just to read check engine sign, after 3 hours, which they hardly spent 30-40 minutes, I spent 135 dollars, they estimated 1900 dollars of repair, which is couple of sensors and spark plugs, they made my engine very dirty with some sort of chemical, no courtesy to clean, don't wanted to give me paper work, no explain, charge me 25 dollars shop supplies, and 2 dollars of digital feed, this people are very unethical and no courtesies. they gave me only hand written code numbers upon my strongly request, same code I got from AutoZone for Free..!! Avoid this people to do any job on your vehicle. read more

Bought my Optima 14 months ago and I have had nothing but exceptional Fiesta Kia service. I recently went in for routine oil change and tire rotation and, was pleasantly surprised with the renovations and Fiesta's new look and layout. If you can imagine, the staff even seemed to have new spring in their step! This is my second Kia Optima and I'm just as pleased with my newest version as I was with my 2007, which my granddaughter is driving with over 240,000 miles and, still reliable. Thanks, Fiesta Kia, keep up the great service!! read more

Beware of Fiesta Kia. Alarms are horrible on the Optima and Kia does not stand by their security alarm. Repair prices at this location rise hundreds of dollars behind your back! Beware of scam, con, compulsive liars! Record and take photos and document everything! read more

Nope, didn't buy a car here. Yep, enjoyed the experience anyway. You know what I can't stand? The TrueCar radio commercials. That Jojo on the Radio dude bugs, bad, he's not funny and I have sworn, endlessly, that I wouldn't use truecar.com because they hired him as their stupid spokesman. And so of course, you know what I did. I was in the market to buy a new car and I caved, I used the site, I picked out a few cars that I wanted to check out and -- bam! -- a couple minutes later, Ali from Fiesta Kia sent an email. Would I like to test drive a Kia Niro? Can I visit tomorrow? Why, yes I would, on both counts. Ali ended up calling and confirming, she met me at the dealership on a Saturday. Another employee, Eddy, took a test drive with me, he was pretty informative, I liked the ride. I decided to go check out some other brands and I was really impressed that Eddy and Ali were very low-key, no pressure, no problem. In the end, the Niro didn't have enough cargo space for my needs, so I can't speak to any other aspect of the car buying experience around here, but they left a good impression on me, and I would certainly recommend a visit. I do not recommend Jojo on the radio. read more

My friends Kia Soul was making some banging sounds and she brought it to Kia to get it checked out. 2 weeks later they hadn't checked it, she had to rent a car for those 2 weeks. They finally looked at it after she leaves 4 messages with no callback she went into the dealership to talk to someone. They said it was nothing after she demanded someone look at it. They told her she could come pick it up so we did and when we got here they noticed the oil had not been changed so here we sit waiting for these yahoos to do what they say will be 30 minutes. I'm sure that's a lie. The guy had to get some chump to get off his iPad to go change the oil. Absolutely disgusting service. read more

Working with Fiesta Kia in Albuquerque is a nightmare - In December 2023 my vehicle was stolen, but through an Apple Air Tag we were able to recover the vehicle with some damages. We took the vehicle to Fiesta Kia and they said they would get an estimate to the insurance company that very week, so yes, we were very happy for their prompt response. Then it started to go downhill from there. We would call or visit the service center to check on the progress because they would tell us the vehicle will be ready by tomorrow, after it had been there three weeks. They said, ok, for sure the next week. Fiesta Kia did submit an estimate to the insurance company and the amount was immediately paid. So, after a month and a half, and the day before we were to pick up the vehicle they found some additional charges. The service advisor Justin said he called the insurance company to explain the additional charges and was asked to submit a supplemental. We called almost every day asking if he submitted the supplemental - he continued to lie that he would complete the supplemental. It's been two weeks. I tried calling David, the service manager and no response. Due to my frustration, the Insurance Company called Fiesta Kia on my behalf (twice) and the service department said they would submit the paperwork within the hour - that never happened. We decided to get our vehicle and pay the additional amount which changed from $3100.00 to $3660.00. This guy Justin, David and Jalen are not the best people to work with - they might be great in the oil change or simple maintenance business, but I would not recommend this company to anyone. read more

I was in the market for a new vehicle. I knew exactly what I wanted. I had the build from the KIA website and knew exactly what the cost of the vehicle was. Everything started out great. Took a test drive and was prepared to put a deposit down to order the car. When I asked the salesperson to give me an estimate on TT&L so I knew what the cost would be, there was a "By the way, we are charging an additional $3K as a market adjustment above and beyond the sticker price. This dealership is participating in price gouging the public and they are not ashamed of it. Please know that they are not the only KIA dealership in the State. If you want to deal with a reputable dealership that isn't charging above and beyond sticker, take a 45 minute drive up to KIA Santa Fe. No haggling, no BS and sticker is what you pay. read more

My check engine light came on about 1 hour outside of Albuquerque, NM on a move across the country. the car went into "limp" mode which was 40 miles an hour to Santa Rosa( 40 miles away). Went to a mechanic there and they were very nice, but the scanner on and it was the engine(my care had barely 50,000 miles on it). I had AAA tow the car to Fiesta Kia, what a mistake. We pulled in, the tow truck driver took the car off of the flatbed and I went into the office. The only person there was on the phone and did not even acknowledge my presence! When he finally got off the phone, I told him I had my 2013 Sorento towed in. He quickly said we are not taking any towed cars. When I said I would then drive it in, he said they are not taking any cars. I asked him what I was supposed to do and he said "I don't know" then said maybe the other dealership. I asked if he could call them, and he said I could google the number. I called and the other dealership took it(tow driver was nice enough to re-hook up the car and take it there). This is the worst company location I have ever seen. DO NOT USE THEM!!!! I wish Yelp would allow no stars, as they do not deserve any stars. read more

Sundi is to be commended as are all the staff here. My daughter's situation was beyond any of our knowledge and they have the knowledge here. Experts at all their positions and solid concern and courtesy the whole way. My kid and grandson needed the car fixed desperately and wow did they find the problem quick and got them on the road. Thank you all. read more

Amazing location. I was absolutely blown away by their incredible customer service. Major shoutout to Reve! I was in a car accident on a Sunday at 4; they close at 5. My mom called them sobbing and she so kindly came back to open the gates late at night so that the tow truck could drop it off somewhere reliable, and stayed with me until my Uber came. The next day by 10, my car had already been brought across the street to the repair shop. Not to mention, they had a fantastic selection of cars to browse as I await to hear if my car is totaled or not. If I do need a new one, I'm definitely going to try to buy from them. read more

My boyfriend and I came in to look at a truck they had. Horus and Ray were exceptional in assisting us and make us feel comfortable will our purchase. Thank you all! read more

My worst experience at a service dealership ever! Service writer was nice enough. A job quoted at 13 hrs took almost 2 weeks to complete and over quote. Every time the job was suppose to be done, I called before picking it up and was told of other delays with no real reason as to why it was not completed. Lack of any communication as to the progress of the repair except when it was suppose to be ready and told of more delays. I'll go anywhere other than this repair facility again. read more

I know after what happened with my step-son. His Kia Sou car breaking down due to the kia mechanics not placing a hose a host clamp on a radiator hose. The car was a then a total lost, it was undrivable, and unsalvageable. Kia made it right. They got him into a new car with little down. Thank you read more

They did service on my 2012 Sorento. Ever since then the SUV has had issues starting. I keep trying to get in to get this checked out (have tried about 10 times now) and every single time I am told to hold and left on hold for 30 minutes or more before someone hangs up or answers the phone to tell me that they cant help me. Very disappointed with the service here. My vehicle had no issues and was working just fine until I brought it here. Completely regret that decision. read more

Came into the dealership with short notice, and Avery Norton took care of me. I came in looking at used cars, but didn't know exactly what i was looking for. While showing me the used inventory, I spotted the 2019 forte and fell in love. He still allowed me to test drive several cars to make sure I made the right decision. Avery was so polite and explained to me all of the benefits of each car i was looking at in a way I could understand. At the end of it all I was sold on the forte. Avery never attempted to sway or pressure me in a certain direction, I felt very comfortable. When it came time to buy Macario, the gentleman in their finance department, was also lovely. He was adamant that I was comfortable with the terms and answered all my questions about warranty coverage in depth. Both gentlemen were also wonderful conversationalists, and it made the time i was at the dealership fly by. I have tried to buy a car three times in the past year, and every time i have walked because the salespeople made me feel very uncomfortable/pressured. As someone that is easily overwhelmed by a process like this, I appreciate the level of service Fiesta Kia offers. read more

Horrible experience buying my car there. Got into a big argument with the finance manager at the time(2018) He had the nads to tell me they were bending over backwards for me, how dare me blah blah blah. After telling him he just lost the sale I hung up on him . Days later a sales manager called and convinced me to buy the car.Which i love the car.When i went in to pick up my plates not one single sales person would even look at me or asked how the cars was, Classic. Before i moved to California i took the car in to get the headlights adjusted. On my way to Cali i realized they didnt do jack to the headlights. Dealing with the dealer in San Diego was like night and day. Thats how i know Fiesta just could give a damn.Now that im back in Albuquerque I wont even get my oil changed there. Good luck with them. read more

Whether you are considering a Kia or not, DO NOT go to Fiesta Kia. I have recently found out that their service center is full of crooks all the way up to the Regional manager! They first misdiagnosed my car troubles, denied a warranty coverage because of one missing oil change record, and charged me $2600 to essentially fix something that was not the problem to begin with. On top of that, the "sludge" that was found in the engine system was actually a result of a faulty warrantied part in the engine (a known problem with this car as stated by an official Kia letter I received). Instead of fixing the known issue, they denied me warranty coverage again. This "new" fix will cost nearly $9,000..... They WILL (and HAVE) found every possible excuse to not cover your car on warranty. I would actually HIGHLY suggest buying a car that is NOT Kia. I will never buy another KIa after this. If they had just fixed something under warranty it would have made me buy another Kia in the future. I guess they would prefer to not have the $40k sale on a new car to save them a few thousand in repairs. read more

Where do I start. My mom was looking for a new vehicle and visited Fiesta Kia after seeing an advertisement for their 'anniversary' sale with a promotion for a stick shift Kia Soul for 9,900 or so. It was advertised CONSTANTLY on the radio, as well as in the Albuquerque journal. My mom was looking for an automatic version, and walked in and talked to a man named Daniel. She told him that she was not ready to make a buying decision until I was present, but took the vehicle out for a test drive and then asked for a price on an automatic version. They danced around the question and after her asking explicitly three times, they still refused to give her any idea of cost (mind you online, it is a $2K difference, so we were expecting in the realm of 12000-13000.) My mom called me and we set up a time the following day to visit and look at the vehicle. I got out of work early and decided to stop by and see if I could get a price figure out of them. I walked and and asked for Daniel. He said hello, I explained I was the son of who he had talked to earlier, and he asked me if my mom would be joining me. I told him no, and he rudely said, "Why can't I get you two in the same place at the same time?!" I told him the next day we would both be in to make a purchase, and asked to use the restroom. I get out of the restroom to find Daniel on the phone. He had immediately called my mom and told her I was here, asking where she was. I already told him she wouldn't be joining. Ok, I'll let it slide. We checked out the floor model, and I tried not to waste his time getting straight to my point when visiting the dealership, price. He said he's unable to give a price for a sale 'today' because the price would change by the next day. I told him we were ready to make a purchase and asked yet again for a price, he flat out told me, "Your mom said she would not come back in today, so I won't give you a price". I walked out, more than slightly furious. Next day, my mom loves this car, so we suck it up and walk back in (this day was a Sunday and Pitre Kia was closed, otherwise we never would have never returned...) We ask for Daniel and his Boss/Mentor helps us (if I can find his name, I will post it). We get down to price, and he tells us that the advertised price was for ONE Kia Soul on the entire lot, and it was already gone, and FINALLY gives us a price for it, a mere $17,800. We pointed out that in none of the advertisements did it mention it was unique for ONE Soul on their entire lot. I ask him about their shady advertising and his response is, "I don't make the ads, sorry." Last straw, we walk out. We ultimately end up at the Subaru dealership two blocks up the road, and my mom drives off in her dream car. Avoid Daniel, I think he is a nice guy being corrupted by the wrong dirty tactic dealership. His Boss/Mentor? The number one sleaziest sales man I have ever met. RUN! read more

DO NOT SPEND YOUR HARD EARNED MONEY HERE. We made the mistake of purchasing a vehicle from this place. They have given us a run around w/tags. The guy on phone said girl has 7 places she services. Ok?????so hire someone else. We paid cash and 6 weeks later I get paperwork talking finance, WHY? My father caught them over charging. BUYER PAY ATTENTION OR YOU WILL BE AS DISAPPOINTED AS US. we bought a BUICK, no reason to ever go back to these jokers. Go to PITRE KIA, they also sell Buick. read more

This place is under new ownership. Most Kia dealers were held by the same GM in ABQ. This changed pre-2017. I am proud to say that I purchased a new Kia from this location yesterday and was treated with nothing but the best customer service. They make their money based on how many cars they sale, not how much they sale them for. This means they are ALL ABOUT getting you every discount you qualify for. As a USAF veteran they treated me with the upmost respect. Julie was clear about what she could and could not do for me. They were even willing to finance the car, although I already had a pre-approval. They didn't run unnecessary credit checks (which damage your credit). Furthermore when negotiations went out of Julie's hands, the Sales Manager Rigo, who is also a veteran, sat down and met me at the price I wanted. He upheld the discount offered by USAA. 100% Veteran Friendly. I'll be honest, no car buying comes without timely negotiations- that's the nature of the business. However, you won't find that bad customer service here. This is my 3rd brand new Kia purchase in my car buying lifetime. There is a reason I am so loyal to them and their company- and I've frequented many Kia dealerships (NM, AZ, CO) and have never had a bad experience. I happy with my new car and will be trusting Kia© well into the future. read more

Selection of cars was fair, the service was terrible. I GET IT. You need to make your commission, but to sit there like we are in an interrogation room, laughing at us like we are stupid in pricing.. ridiculous. Tried to sell a car to us with a cracked windshield, over price it, then treat us terrible. Instead of your "salesman" mantra, try being a human being. read more

I took my Optima in for service for a constant whining noise before the warranty expired. They said they didn't hear anything out of the ordinary and gave me my car back. I also took it in for a gurgle noise coming from my heater and the same answer was given. My warranty expired and the noises got louder. I took it to the dealership where I bought my extended warranty cause there was a leak under my car. It was my transmission. They said the whining noise was from the transmission and the fluid was burnt up from overheating. I paid the $150 deductible to get it fixed through my extended warranty. If Fiesta Kia diagnosed it right during their warranty period I would not be paying a $150 deductible on my extended warranty. Now my transmission is doing the same thing so I took it back to Southwest Hyundai, they said Kia wanted to diagnose it before releasing the part. I called Kia and spoke to the service manager. She said they couldn't find no noise. I had to go down there to show the technician with a stethoscope that it was noise coming from the transmission. In was super mad and was asking the manager why I had to come do their job. She told me to leave and brought my car. I'm still dealing with this issue and my heater is still gurgling. DONT GO HERE FOR SERVICE! They will find any reason not to repair your vehicles!!! j read more

I stopped in to take a quick look at the Kia Souls not expecting to buy anything.. but I completely fell in love with a little red Kia Soul their amazing salesman Horus showed me! He was very happy to show me all the specs and worked very quickly with the agreement process because I had to make it to work in the next hour. Unexpectedly, I got to ride to work with my new car thanks to Horus which I was extremely grateful for because my previous car had been overheating. Horus went above and beyond, and followed up numerous times to see how I was enjoying the car! I also had to get a crack fixed in the windshield which I had to inquire Horus about and he quickly responded! An often times stressful buying experience went extremely smoothly and I left Fiesta Kia very relieved and grateful. Thanks again to Horus and Fiesta Kia. If you stop in, have Horus show you a Kia Soul, I love mine! read more

These guys are the bomb! I decided I needed - way beyond wanted - a Kia Telluride. And they had just come out. And as soon as they hit a dealership, they were sold. I checked dealerships from Albuquerque to Dallas and left contact info everywhere in case one came in. Jeff at Fiesta called to tell me he had an EX I could look at but it was sold... so I went and looked and loved it but had little hope of getting one soon - he had a very long waiting list. Well... a couple days later he called at 9 am and said they were unloading a moss green Telluride as we spoke. I told him I could be there by noon and he said it would be sold - so I dropped everything and headed for ABQ. Got there 10 minutes before another couple that also wanted it. Horus and I went on a short ride and I was sold - or rather it was sold. Horus is a wonderful salesman - personable, knowledgeable and fun and it was a pleasure working with him. And Jeff has my gratitude for following up and making it possible for me to get my dream car. And he was also excellent to deal with - knowledgeable and willing to answer innumerable questions from me... totally positive experience - and this from someone who absolutely hates going near car dealers! Except this one... thanks guys! read more

My husband and I purchased a 2018 Kia Soul here a few weeks ago. We came in just to look but were told that our given salesman, Avery Norton, would see us walking out with a car that day. We tested a few cars, ran some numbers, and Mr. Norton worked very hard to get us a deal that was within our means. Mr. Norton was very hospitable, friendly, and was very trustworthy from the get-go. This guy is the real deal and cares about his work. If you want a good deal and a great car, I would recommend this establishment. They care and they are a lot more trustworthy than other experiences we've had at dealerships in the area. Thank you for making our goal possible, Fiesta Kia! read more

This was the best car buying experience I have every had. No hassle and no pressure! Jeff Bierly, their internet Salesman was a pleasure to deal with. Everything was in order when we arrived at the dealership and we were out the door within two hours which included financing. Jeff really took the time to explain the features of the Kia Soul to my daughter and made her a part of the whole process from start to finish. Kudos to the whole team at Fiesta Kia!! read more