I was in town for a wedding and realized that I had forgotten to get my shoes shined. They were in…read morereally rough shape! I called one shoe repair place but they didn't inspire confidence in their ability to complete the work today or do the job, at all. Next, I called Love-Way and the gentleman who answered the phone responded with enthusiasm and absolute confidence that he could both complete the refresh and get it done as soon as I could bring the shoes to him. I immediately headed over and was greeted by the same enthusiast charm that I experienced on the phone. The shop is small and very cluttered with shoes, materials, machines everywhere! This is truly a workshop! None of that fancy retail decoration. This is where work gets done! He took my shoes and asked when I wanted to pick them up. Since the wedding was in a few hours, I said I could wait, if he could do them now. He replied "I'll get on 'em, like ugly on an ape!" And his partner started working on them immediately. As I waited, other customers kept coming, bringing him more and more shoes to repair, from single pairs to laundry baskets full! Obviously, they are very popular and do good work. Sure enough, he made my shoes look better than new in a very short time and I went on my way, a very satisfied customer! See the pictures for before and after, as words don't suffice.

New soles, heels on a pair of Chelsea boots. Great job, nice folks, fair price. Easy parking and…read moreopen Saturday till 6.

I was so fortunate to have found this wonderful shoe repair shop. I was prepared to leave my boots…read moreto get new heal taps on them. Surprise! They did the repair right then and there. The next unexpected situation was the price-so reasonable. They have my business in the future.

Great service, fair prices and excellent work. Wish they were open more days a week but worth…read morewaiting for a day they are there.

People don't realize that Oscar is a master craftsman, building custom boots, and belts. He showed…read moreme a pair of Osterige boots he built for a client in Raleigh that were amazing. The designwork on some belts he had built were beautiful.

Oscar resoled a pair of costly boots my hubby was not ready to part with. It was cheaper than a new…read morepair, and so why not. When we picked up we were so surprised at the quality. Oscar's soles are better than the original. Hubs will enjoy his newly freshened favorite boots for many more years. I dare say that his work is of such a high quality that I will not need to pay his shop a repeat business anytime soon. I cannot say enough nice things about how great the work is, not to mention how welcoming and smiling Oscar is when he greets a customer. I will go back again the next time I need this kind of work, it was worth the 45-minute trip to Tarboro.

The first time I used KJ Shoe repair was for my favorite pair of broken-in, leather boots. One of…read morethe heels lost its sole. He replaced both boots so they match. I was quite surprised with how reasonable his price was and the work is quality! So the next shoe we bought in for repair was an expensive athletic trainer. These were new shoes that were a gift from my son. One of the Shoes' sole was separating so rather than sending them back for replacement, we just took it into KJ shoe repair. It cost us eight dollars to get it fixed well worth it and we got the shoe back in 48 hours. And he let us know that if the shoe comes apart again that he would fix it again at no cost. Phenomenal customer service! So far so good the shoe is holding! I have a leather purse with a broken zipper. I will definitely bring it in to see if he can fix it. I certainly hope so, because I trust his workmanship. I highly recommend KJ shoe repair! This is a hard trade to find. I think we're so fortunate to have him in Wake Forest.

Consistent customer messaging. Neon sign in window brightly proclaiming OPEN, lights inside…read morefull-on, hours on door clearly stated - yet little "Closed" sign is only indication of reality. No one answered the posted phone number when called. Consider signage to help customers know how best to reach you. Perhaps "By Appointment Only"?

11/6 edit: yes when i initially saw the damage i was asked over the phone to bring it back, i told…read morethem i would AFTER speaking to a manager first. I still had another garment with them and when i went to pick it up i just didn't have the damaged garment with me. I never refused, he's lying. I said i needed to understand the process and what they would do (I'm nervous about it getting further damage) but he kept repeating that i refused to bring it back which never was the case. When i spoke to him he referred to using other chemicals to determine the cause of the issue and I'm not necessarily keen on them doing stuff i don't understand at this point. He wanted to overtalk me and not listen. Thats why i don't feel comfortable anymore. Why wouldn't i bring it back if that's how i get made whole? He's not making sense. I feel completely let down by these guys after using them exclusively for at least 4 years. They didn't call me back for 2 weeks after damaging a very expensive garment, insinuated that I'm making it up, and accused me of refusing to bring it back. I would've had no problem doing so had i understood the process/remedy but i don't really want them messing up my stuff even more. When talking to Brett about my apprehensions , he was very dismissive and unprofessional. He even stopped listening and it turned into a confrontation bc he would laugh at me while I'm talking as if my situation is funny. I don't feel comfortable working with him/them anymore. Since he said he doesn't care about my review, here it is.

Old time, friendly, priced right. Receive text…read morenotification when it was ready for pick up

Fantastic, locally-owned and run shoe repair shop. They are fast and willing to work with you on a…read moretight turnaround if asked. The quality of repair is better than I have experienced at any other shop in town. Willing and capable of fixing any and everything from the cheap pair of shoes that you love and wearout often, to the really expensive, intricate pair that you might be nervous to trust someone with repairing. Incredible leather knowledge and workmanship. Many of my girlfriends will only take their designer bags here for cleaning and repair. It's our go-to for resoling my fiancée's dress shoes as well. Highly recommend this place!

Well, they're just the BEST shoe and handbag repair guys in the city! Plus the main Man at Man Mur…read moreis hilarious! They have an amazing selection of flip-flops, Rainbow, Reef, Oulaki, Birkenstocks in every color shade and size. Extensive Danska selection clogs and sandals, etc. Always stacked to the gills with shoe boxes and shoes to repair! Usually a Sale Table out front with great deals!

My husband needed some new work boots so we headed to the closest red wing. The customer service…read morewas great and actually educational.

I just had the nicest shopping experience at Red Wing Shoes Durham - I had no idea there was a…read morelocal store until I tried to order something online, emailed customer service, and they said to go through my local retailer. You can try on anything from the website, they will get it for you if you let them know in advance that you want to try it on. Excellent customer service, conversation, and boots!

BUYER BEWARE. A simple rubber heel tap replacement cost $56 and took 3 weeks. Kicker is they didn't…read moreeven bother to buff the boots.

I had a VERY unfortunate mishap with my new Louis Vuitton purse and a smoothie got all inside the…read moresuede interior of the purse. A friend recommended Santana and I couldn't be happier with the result! My bag is like new inside again and my blood pressure returned to normal. Expect a few weeks minimum but it's worth the wait... I'll be trusting them with all of my designer purses from now on!

The stain did not come out of my clothes. I will go back to my cleaners that's more reasonable and…read moreget the stains out of my clothes.

Amazing service and great work. I will definitely be back again. My items looks amazing and the…read morecommunication used is great for reminders etc.. The price point it comparable to many local cleaners..

They did such a great job on repairing my sweatshirt the zipper was broken and they had it fixed…read morewithin five minutes great people and so happy to support them after the flood. The best.

I paid them 2 times to fix my hiking boots, both times they failed within two weeks and the first…read moretime the lady who took in my boots was rude