I bought a piece of equipment from this store. The sales experience was pleasant so when the equipment was damaged during work, i carried it in to their service department to get an estimate on repairs. I asked them to call me with an estimate. Weeks went by and I never received any call, so I called them. They called me back to tell me it could not be repaired and when I went to pick up the broken pieces I was told I owed a bill about $20 bucks. I said you should have told me up front you were gonna charge me to look at it. The service man was extremely rude and said well I could charge you double, I said wait a minute. You should explain to customers upfront so they know what to expect. It was a total embarrassment to be treated that way and talked to in such a way. Please consider treating your remaking customers in a better way. I will not be buying the next piece of equipment I need from these guys. In my opinion they are crooks , should be an honest upfront service dept. He lied and said he told me up front. Trust me he did not tell me upfront. Just tried to crook me.
Update: Their service dept told me the equipment could not be fixed, wanted to charge me to tell me to buy new equipment, well the update is that a neighbor ordered some parts and repaired the equipment back to like new for around $100 vs buying a new piece for around $500. This dealer also informed me that my hedge trimmer blades couldn't be sharpened, you have to buy new hedge trimmers. Well, my neighbor sharpened them for me with his rotary tool and they work great. I think fields prefers to sell you new stuff rather than help you service what you bought from them. read more
