My company brought a 2016 International box truck in to get an oil change. A few days later I see a charge on one of my employees company cards for $672.14. Fiber Works ran a random card from another one of my employees who brought another truck in a few weeks prior.
While just running a card without authorization is one thing, what about a $672.14 oil change? Oil changes for my company's box trucks cost anywhere from $275 to $330.00. I have never seen a charge higher than $330, until now. Reviewing the scam invoice, they billed 3.5 hours of labor at $350 to do the oil change. Thats ridiculous. Then they charged $312.14 for the oil, filters, and some tax.
They never quoted the work and until now had been somewhat reasonable to work with. But to price gouge like this during the COVID19 epidemic, not call for approval (which we would have pulled the truck asap and not approved being gouged), then running an old card on file to slide the charge through unnoticed is unreal. Price gouging in a time of national crisis? It would not surprise me if these are the same people who hoarded toilet paper and are not selling it on craigslist for $10 a roll.
We are not doing any more service at this location, ever. read more