I've never left a negative review for any business, but this situation really warrants one. I…read morepurchased a used motorhome from Tim's Toys over two years ago. I have never taken possession of it. There was an issue with the front windshield, which kept popping out at the top corner. They replaced the windshield, but the problem continued. They took the motorhome to Tom's RV Service for further assistance. It turns out that this problem is inherent to the specific model I purchased. Tom did some research and found a remedy, which involves welding some cross braces to the lower framework. Tom repeatedly gave reasons why the work was not completed. One of which was valid and I understood that specific delay. However, that was several months ago, and the work still is not done. This is not the first time a delay has happened to me at Tom's. Several years ago I took an older motorhome to him for repairs. He sat on it for over a year before work was even started on it. I do NOT recommend Tom's RV Service. Take your business to Statkus RV Repair.

We recently took our RV into this shop to have our slides adjusted, and after it being there for…read moreover two months, we finally got it back in a condition that was nowhere near what it should have been. The communication throughout the process was almost nonexistent. We were also given a quote that was not honored, which was extremely frustrating. When we tried to address our concerns, employees, including the owner, Tom, were argumentative and unprofessional. Tom yelled at me when I questioned the situation, then quickly changed his tone once the issue was pointed out more clearly. One of the technicians also yelled at us while he was trying to point out flaws in the work. The technician said he did not know what condition the trailer was in when we brought it in, but instead of listening or helping resolve the concerns, he became defensive and raised his voice. Because of the way he was acting inside our camper, he was told to exit. At that point, we paid them just to be done with the situation, but the work itself was very poorly done. The slides were not repaired properly. Cords were left hanging loosely from the slides, and the slides wobble when going out, which is not right or safe. The rollers they installed also appear to be set way too high and are now breaking into the wood on the slide floors. Because of this, we are having to do additional work ourselves just to prevent the slide floor from being damaged further. Overall, this was a VERY disappointing experience. Between the lack of communication, not honoring the quote, unprofessional behavior, and poor workmanship, I WOULD NEVER RECOMMEND THIS SHOP!!!

Cannot thank Tony Jr. & Tony Sr. enough. While getting ready to go on our Memorial Day weekend…read morecamping trip we discovered a catastrophic weld failure on the tongue of our camper on the Tuesday before the weekend at 4pm. I got a recommendation for this shop and Tony had me bring it over by 4:45. This team got a big welding job done by 5pm on Thursday. Not only did they save our camping trip they saved our camper. Huge shoutout to both of the Tony's. Cannot recommend this shop and this team enough. Wish 6 's were an option!

I wanted to get a receiver tube put on the back of my camper. I called Tony and he told me e to…read morebring it by so he could look at it. I went over there the next morning. He looked at it and gave me a price. He told me they could install it that day so I dropped the trailer. He called later that day and told me it was ready. It was just what I was looking for.

We called RV Roof Worx to see if we could drive to ABQ for them to give us an estimate. Jim gave us…read morean estimate on the phone so we didn't have to drive two hours to get the estimate. The amount was fair. He detailed exactly what they would do and we set up the appt. When the tech came a few days later, he did a roof inspection and we were advised the repair would be $1300 LESS than quoted since the damage didn't warrant opening the roof for dry rot repair and our roof was shorter than we guessed. Who does that? He did a beautiful job cleaning, repairing some cracks, then putting two coats of sealant on the roof. He drove two hours two days in a row to take care of this for us. Eden was very helpful in the scheduling. The roof has a 20 year warranty. This was such a great experience! People who return your calls quickly, walk you through the process, show up when they promise, AND charge a fair price!

Prompt, answered any questions I had. Did a great job on my 5th wheel roof repair. They even came…read moreto me. Price was exactly what the estimate was. Nothing hidden, no bait, and switch! Would highly recommend RV Roof Worx!

What an amazing experience with Sean's RV! We arrived in town with our 44 foot fifth wheel not…read moreworking correctly. Our front jacks would not extend, Norwood our main living room and kitchen slides. Luckily for us, our floor plan still allowed us to reach half the refrigerator, the bedroom and bathroom. Upon arrival in town, we searched the RV tech reviews, and decided to call Sean. We left a message for them to call the next morning and they did call, at 7 AM! We talked to Michelle, who informed us that Sean would be at his shop until 3 PM and we were welcome to stop by. She gave us the address and Google maps did not do such a great job considering the length of our RV, and suggesting u-turns. With the RV and truck we're close to 60 feet long. So make sure you double check other options! We should've come in over the railroad tracks and turn left onto Oak, and follow it straight back. Sean and his son Jayden, were absolutely wonderful. They diagnosed our problem quickly to get us back on our way. We had such a great experience and they saved us so much time, that we actually went to Blake's Lotaburger and bought them lunch! For us too, of course. They were kind enough to allow us to drop the RV while we ran to get the lunch and diesel. I would imagine that would depend on how much room they have in their parking area. I cannot highly recommend Sean enough. It's been such a positive experience that he's became or go to RV tech, even if we have to drive out of our way as we are full-time RV'ers

How to water leak, called Sean's, they took us in immediately. Sean had it fixed in 10 minutes…read more Wonderful place, highly recommend.

On time, had all necessary tools and worked quickly to repack my single axle wheel bearings.read more

We made an 2pm appointment 3 days prior to get a trailer repair. They did not show up on nor did…read morethey call. I called them and got the the run-around and excuses for several hours and several phone calls for not showing up. Finally at 7pm I cancelled. They could not reschedule for the next day so I cancelled the service call. They never called me to say they were going to be late. I had to call them for updates.

I had bought a serpentine and signed up for an account, then I bought a starter I didn't need…read morebecause their advice was completely wrong. They wouldn't take the part back so I was stuck with a starter I didnt need. Sarah was extremely rude and she didn't apply my military discount and refused to do so after the sale was made. She insisted I go down so I went 3 times all of which she wasn't there ! I called her and she became very rude so I would never go there again.

This company is shady. They have a shitty return policy and they have a horrible warranty process…read more I will never patronize at this or any O'Reillys ever again. buyer beware.

Fixed a down fridge in 20 minutes. Fridge has worked well for a few months now with no issues. Much…read morecheaper to fix than buy a new fridge.

Ed called me back immediately the very next work day, after I left an online message. He talked me…read morethrough the likely possible problems based my report of my refigerator's symptoms. His technician, Gene, was equally outstanding in his performance on site at my home. I cannot recommend Ed and his crew highly enough. Absolutely honest, totally trustworthy, expertly capable and reasonably priced.

I have reviewed before but felt compelled to shout out the service department again...after all the…read morestaff in service make or break a dealership as a result two people AGAIN deserve my humble appreciation...Christina is the front office will never leave you hanging will always follow through to get you in touch with your service writer! Christina is dedicated, smart, and just a beautiful person a tremendous asset to the company! Jeremy recently did some warranty work on my new SPORTTREK and because not convenient to bring my unit in came to my residence in Placitas on his own time, there is not an issue that Jeremy cannot address truly the best have ever met

I bought a used RV last November from this LESS than reputable business…read more When I test drove it, the belt was screaming and the a/c blew hot, I told the salesman and all was supposed to be taken care of before I took delivery 2 weeks later.. I also asked if they would replace the awning as it was literally held in place with duct tape. They said they would. When I picked it up i asked if they had fixed the belt and was told it wasn't the belt but the idler arm pulley. I asked if they had replaced it and was told no. They wanted me to take the vehicle home anyway and bring it back to get fixed. I did not...I picked it up a week later with no squeak, and was informed they were not going to replace the awning. We went camping the first time in april and now realized the refrigerator only works on propane mode, both air conditioners had completely clogged air filters, valves hidden and left off due to winterizing, only the deadbolt works on the door, RV dogs it up large hills, with only 50,000 miles on it, air con. in cab. blows hot. I bought a can of Freon, it wouldn't take a charge so I went under the RV and visually looked at the a/c unit and realized why it wasn't working. Half of the a/c unit had been removed. It was missing the pulley, clutch and belt. NO SENSE RV literally sold it to me that way. Anyone inspecting that vehicle would have caught that. For all I know they are the ones that removed all those parts to stop the squeak? I get a extended warrantee and I brought home a vehicle that had issues BEFORE I bought it. Stay away from this business, they are not a reputable business. They sell you a vehicle with problems, and a extended warrantee. So they have you take possession of these problems, have you take it back later so they can CHARGE the warrantee company instead of out of their pockets, at the customers inconvenience and expense. I will be filling a complaint with the state! Can a business anymore just do the right thing?!?! When i looked at the RV the windshield wipers were SO bad that the rubber was hanging off the blades. When I picked it up, there was the same wipers. Number one that is a safety issue (state violation), number two it would be just good customer service to replace that before delivery. THEY DONT CARE! I should have went up the street to Camping World. I would suggest the same to anyone else if you want to avoid things like this. Oh yes, my warrantee has a $200 deductible per visit. So now I get to pay $200 minimum for a vehicle i just bought with pre existing issues! They totally dropped the ball with this customer....BEWARE.