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    Feverfew - Eagle Rock

    4.8 (47 reviews)
    Closed 10:00 am - 6:00 pm

    By appointment only

    Updated 2 months ago

    Services - Feverfew - Eagle Rock

    Color only

    Haircut

    Cut and color

    Feverfew - Eagle Rock Photos

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    Reviews With Photos

    Reference photo given to Kylie...
    Sabrina O.

    On Tuesday, May 13th at 10 a.m., I had an appointment at Feverview Eagle Rock with Kylie. I've been a client of Kylie's for about a year and a half, but in hindsight, I deeply regret continuing to see her after our first appointment, which was upsetting and mishandled from the beginning. I want to share my experience, not out of malice, but because no one deserves to be treated the way I was. When I first started going to Feverview in 2021, I saw Amber. Amber was not only incredibly talented but also made me feel safe and heard especially important after I had a bleaching accident over a decade ago. Amber created the bright copper-red that I'm known for and even asked me to be a model to demonstrate the technique to other stylists, including Kylie. Amber later moved away, and because Kylie had been present during that educational session, I assumed I would be in good hands moving forward. Unfortunately, during my very first appointment with Kylie ignored everything shown in the demonstration. Kylie didn't refer to the formula Amber had logged and gave me a dark auburn instead of my signature vibrant copper. She ended up having to strip all my color and have me return the next day to fix it. Still, I gave her another chance, and for about a year, my color was acceptable. Three months ago, I trusted Kylie with a haircut for the first time. I had sent detailed videos, a reference chart, and pictures of a vintage "middy" (also known as a 1950s U-shaped bob). She executed it well, and I was pleased. So, I returned on May 13th, requesting the same cut only slightly shorter. This is where things fell apart... When I mentioned wanting to do the vintage middy again, Kylie didn't know what that was. That was deeply concerning since we had just done this same cut three months earlier, and I had provided the same detailed references again. I handed her the visuals once more, and she said she understood. I tend to be a very kind and gentle communicator, but I'm also particular with my hair. I politely asked where the back and front lengths would fall. Kylie brushed it off, saying, "I'm just going to go for it." I repeated my question gently, just wanting clarity before scissors touched my hair, but again, "I'm just going to go for it." Then, she turned me away from the mirror and began cutting. When she turned me around, I saw my hair and my heart sank. I quietly said, "Oh no. I don't like it... this is not what I asked for. I think I hate it, I'm so sorry." Kylie looked me in the eyes with visible anger and said, "I'm sorry you feel that way," and then walked away. What followed next was truly traumatizing. From behind the wall where the color is mixed, I could clearly hear Kylie loudly talking badly about me to another stylist for five to seven minutes while I sat in the chair, shaking. Someone I had trusted and had a friendly rapport with was now ridiculing me behind my back, just feet away. Kylie returned, applied my root color in silence, and then left again resuming the rant, again audible from the chair. I could barely breathe. I was visibly trembling. Eventually, Kylie returned and told me flatly, "You can either have me finish your haircut or choose someone else. I spoke to the owners." I told her I felt uncomfortable, and her reply was, "Well, I feel uncomfortable too." I gently but firmly explained, "You didn't do what I asked for at all. And then you treated me cruelly after I said I didn't like it. I heard what you said about me." Kylie's response? "Okay, well, you heard me... so then ?" I was stunned. I reminded her that I, too, work in the beauty industry and would never treat a client like this. Kylie's answer: "We're just different people." There was no apology. No ownership. Just coldness. Eventually, Kylie said the owners would reach out to me, and that was the end of our interaction. I left devastated not only because my hair was butchered, but because of how I was treated. The haircut looked like it had been done by someone who had no training. I truly left feeling emotionally traumatized. Lauren, one of the owners, did reach out. She was understanding, kind, and immediately issued a full refund. I appreciate that gesture and the communication I've received from her. But what happened should never happen to anyone. Even at my most upset, I remained calm, soft-spoken, and even apologized as I explained how I felt. I even told Kylie how hard it was for me not to tip that it's not who I am. That's how much I care about people. And yet, I was treated with cruelty, disrespect, and what felt like outright contempt. No one should leave a salon in tears, trembling, or feeling humiliated. No one should be spoken about with such hostility within earshot. And no one should be made to feel like their presence is a burden after placing their trust in a professional. I hope sharing this helps protect others from going through what I did. I would never wish this experience on anyone.

    Kaley V.

    This was my third time getting my hair cut at Feverfew with Alex. She is absolutely amazing! She does a wonderful job of listening to what I want, following inspo photos and adding her own expertise! The vibes are immaculate, staff so friendly and these stylists are truly talents. Highly recommend.

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    5 years ago

    Lovely salon and all around experience. I saw Lela for a cut and balayage, and both turned out beautifully. Thank you!

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    Page 2 of 2

    Ask the Community - Feverfew - Eagle Rock

    Review Highlights - Feverfew - Eagle Rock

    I found Feverfew on a Reddit thread and found a stylist (Alex) who had similar cuts to what I was looking for on her IG.

    Mentioned in 6 reviews

    Read more highlights

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    I had received a Groupon voucher as a gift and I was excited to have my hair done by Rocco after…read moreseeing his work on Yelp, and Instagram. He was very attentive when I needed to book, and asked all the right questions when it came to the way he would be servicing my hair. I arrived at the salon on Eagle Rock and it was such a cute little place. He had a candle on for a cozy vibe, he asked if I had a music choice, and he gave me a warm lavender eye mask before my cut and style. The Groupon included a hair mask and after a quick assessment of the health of my hair, he chose the Biotin and Collagen one. The cut was done quickly (he gave me layers and curtain bangs) with him checking in on the length every so often, and he not only styled my hair so nicely, he taught me how to add a little more volume and suggested ways to style it curly at home. From the moment I walked in and saw Bella (the cutest dog) I knew I was in good hands. He was fun, professional and I felt super comfortable talking with him. I am so glad I found Rocco- I'll be going here indefinitely. My curls needed some love and Rocco spoiled them!

    I got a cut with Rocco and I had a great experience. He is sweet and friendly and is salon is clean…read moreand serene. He took the time to ask me exactly what I had in mind for my hair and also asked questions about my hair. I've tried different stylists and had been unhappy with my hair for a while but Rocco's cut broke that pattern. Rocco is not only talented, but super knowledgeable when it comes to hair. Overall, my experience with him was great and I will definitely book a cut with him again!

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    The Powder Room - Hair by Alison G

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    4.7(446 reviews)
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    $$
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    Walked in feeling haggard and tired, walked out feeling sexy and energized…read more Jaimie made me feel so comfortable and welcome I had the best time and left with the best haircut. Thank you for bringing sexy back!

    I went in for a bleach and tone with about 1-1.5 inches of regrowth and agreed to pay an additional…read more$150 for a double process after being told my roots could reach the desired lift that day if I paid extra for the double bleach. I specifically said I was willing to pay the extra because I did not want yellow or orange roots. Not only did my roots remain yellow after processing and toner, but since the appointment I now have noticeable breakage on the bottom of my hair that was not present beforehand. My hair appear fragile and uneven, and my hair feels significantly thinner since this appointment. I can't even run my fingers through it .......it feels extremely dry, rough, and damaged. During styling, I also received a burn on my ear from her curling iron. When I raised concerns about the color result. It was dismissed rather than addressed. She told me it was impossible to get my roots bright blonde with regrowth this long....... after already charging me extra for the double process and assuring me it could be done. This service was performed by Jaime, the owner. I am now left with breakage in the back, damaged hair, and yellow roots.

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    Feverfew - Eagle Rock - hairstylists - Updated May 2026

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