There are new owners who know what they are doing! Yay! The animals were all happy, cages clean,…read morestore clean, happy customers, and fantastic service from the owners themselves! We went there looking for a Syrian hamster and we got to interact with both boys and girls and they were all sweet, but none of them were just right for us. I honestly think these new owners really care about animals and customer service and I wish them the best of luck!

They have hedgehogs... and a smart and independently minded grey parrot who will pass judgement on…read moreyou if you are lucky.

This is the way it should be. We should go to pet stores such as Pet Planet to get exotic pets…read more I have been spending months watching videos about jumping spiders and reading about them. I have been wanting one and just looking so far. I was just driving down Decatur when I saw a sign, "Pet Planet." The thought immediately crossed my mind, "Jumping spiders." When I entered, I saw so many things that I liked. I asked about spiders and they had them. He showed me a male and female jumping spider. I had a strong feeling that I was going to get one. I asked about enclosures and I was given a tour of the stuff that I had. I picked up a few things and said, "I want the female." Purchasing the spider was such a heart warming experience. I just lost my dog and this was what I needed. As he was bagging my things up, he asked if I had a name in mind. She was a little bit red, so I said her name was Scarlett. I highly recommend Pet Planet. I think that they are knowledgeable and have what you need for your exotic pet.

Went to Pet Planet 12/24/2025…read more The place is still so special!! The people are amazing and so knowledgeable!! I'll list the species I can remember: Spotted newts, tarantulas, isopods, axolotls, turtles, sulcata tortoises, asian monitor, electric blue day gecko, amazon tree boa, corn snakes, baby hedgehogs, a very sweet opposum (I've secretly named her Sunshine since she doesn't have a name), ferrets, a tenrec, spectacled amazons. There were a lot more animals than this, but I was so taken with the opposum that I spent most of my time with her and the ferrets. I still highly recommend this store for your more exotic pet needs - lizards, ferrets, hedgehogs, frogs, tarantulas, snakes, etc. I hope this place continued to thrive!!! I could spend a whole day in there happily!!

Sean was great. Thankful for his help in finding our forever puppy. I highly recommend Puppy Heaven…read moreto anyone looking for a dog.

Incredible service! Sean is an amazing and knowledgeable person! Helped us out greatly. We have…read morebeen to every puppy store in town and puppy Heaven is top notch. They go above and beyond with sanitation unlike other stores.

Bought a male 3 month old golden doodle standard size in 2019. Well he turned 6 and died of…read morestomach cancer. Only buy from a reputable breeder

Bought my puppy from here not too long ago. I initially visited just to look and play with puppies…read morefor a bit due to my puppy obsession, but right when I walked in and looked down I fell in love with a furball. Her name is now Pebbles. The price is reasonable compared to all the other puppies stores around area. The place cozy and you can feel the love when he talks about each puppy. My Pebbles is healthy, she's playful, and this biggest kisser around. Would highly recommend this even if you are just coming to look and hopefully fall in love.

Always the best customer service all around make sure your shots are up to date if you want any…read moreextra services from the groomers

It was my first time bringing my Shih Tzu Layna in for a grooming. First thing I loved that the…read morepricing was extremely reasonable. When I walked in to the grooming area I was greeted by a very nice blonde lady. I didn't get her name. I felt comfortable as the grooming is done out in the open so anyone can see how our furry friends are treated. When I went to pick my girl up, there was a Frenchie having her nails done and they were so kind and loving to this pup! Layna was groomed exactly as I requested so they listen to all customers concerns. The store has a smaller selection of supplies but also they have fresh treats brought in for sale! I felt so welcome as they had her name on the welcome board! Will definitely be back for Layna grooming! They also have self bath station for the doggies!

Walked in to the store and a female worker was on the phone counting cash out on the counter. I was…read morelooking for a puppy and stopped by the glass waiting for a while interested in a puppy named Ziggy. Girl didn't even look up while she was on speaker phone. Great customer service. We ended up walking out. It kind of makes you wonder how they treat their animals. There was zero acknowledgment to us the entire time we were there.

They are so amazing! Elijah and Zack sled so kind and helpful, will back back again soon!read more

When u went in for my mobile order the female cashier with long blond hair was rude and not…read morehelpful. I did happen to go back when other cashiers were there and they were friendly and helpful. The first experience seemed as the cashier was talking to a friend and disnt want to be interrupted. They didn't even look when I walked in, because they couldn't be disturbed. The extra star os for the nicer cashiers.

Very disappointing experience. I had a terrible experience…read moreyesterday (11/10) while picking up my puppy after a bathing and trimming appointment. As I arrived and stood outside the door, I suddenly heard a grooming lady yelling and shouting at my puppy very aggressively. I rushed in to see what was happening, and she told me my puppy was biting her. But the moment she saw me, her attitude completely changed -- she started acting nice and gentle toward my puppy, which felt very strange and uncomfortable. No pet parent should ever have to witness their pet being treated that way. I truly hope the management looks into this and ensures better care, patience, and professionalism from their staff in the future

I came from Hawaii for a vacation, I found this company from Facebook. I messaged and David…read moreresponded quickly. Although he's on vacation his worker met me at their booth in the Indoor Fantastik swap meet and answered all my questions on harnesses and leashes for our Golden Retriever and German Shepard dogs. We got what we needed from here at great prices! We will come back again when we're on our next trip for our dogs.

A good veterinarian but they are all expensive, makes it difficult to own a pet these days.read more

Drove out here and place was closed during business hours. Don't know why hours aren't updated…read moreonline.

I religiously come here for their raw items, snacks, and toys. The staff is friendly, and the…read moreselection is plentiful! They'll be moving across the street next to smiths on 2/24/2026, so they're currently offering 25% off toys & snacks at their current location. I've stocked up on so many items like dried turkey neck, duck neck, moo stick, frog legs, turkey heart, and duck feet on top of my usual one-ingredient dried bite sized items. Also, the point system here is great! Will be coming here for years to come! I heard the other location, while around the same size, has a better parking lot, and they'll eventually get a shower station for dogs!? So awesome!!

This is my first time at Dog Supplies Outlet and i was so Impressed. I was immediately greeted…read morewith a hello and how are you ! I was asked if I needed any help with anything and I really did need help. Our associate was outstanding and wow did he now the products in the store. They have 8 locations throughout the valley. They have everything and anything in this store you might need for your fur baby . It is so well organized and the customer service is amazing. There return policy on products is if at any time a product and or food is not working for your pet just bring the product back no questions asked and you will get a complete refund ! This is definitely my store from now on. I found the proper food treats and shampoo that i now feel is best for my chihuahuas!