There are new owners who know what they are doing! Yay! The animals were all happy, cages clean,…read morestore clean, happy customers, and fantastic service from the owners themselves! We went there looking for a Syrian hamster and we got to interact with both boys and girls and they were all sweet, but none of them were just right for us. I honestly think these new owners really care about animals and customer service and I wish them the best of luck!

They have hedgehogs... and a smart and independently minded grey parrot who will pass judgement on…read moreyou if you are lucky.

Went to Pet Planet 12/24/2025…read more The place is still so special!! The people are amazing and so knowledgeable!! I'll list the species I can remember: Spotted newts, tarantulas, isopods, axolotls, turtles, sulcata tortoises, asian monitor, electric blue day gecko, amazon tree boa, corn snakes, baby hedgehogs, a very sweet opposum (I've secretly named her Sunshine since she doesn't have a name), ferrets, a tenrec, spectacled amazons. There were a lot more animals than this, but I was so taken with the opposum that I spent most of my time with her and the ferrets. I still highly recommend this store for your more exotic pet needs - lizards, ferrets, hedgehogs, frogs, tarantulas, snakes, etc. I hope this place continued to thrive!!! I could spend a whole day in there happily!!

This is the way it should be. We should go to pet stores such as Pet Planet to get exotic pets…read more I have been spending months watching videos about jumping spiders and reading about them. I have been wanting one and just looking so far. I was just driving down Decatur when I saw a sign, "Pet Planet." The thought immediately crossed my mind, "Jumping spiders." When I entered, I saw so many things that I liked. I asked about spiders and they had them. He showed me a male and female jumping spider. I had a strong feeling that I was going to get one. I asked about enclosures and I was given a tour of the stuff that I had. I picked up a few things and said, "I want the female." Purchasing the spider was such a heart warming experience. I just lost my dog and this was what I needed. As he was bagging my things up, he asked if I had a name in mind. She was a little bit red, so I said her name was Scarlett. I highly recommend Pet Planet. I think that they are knowledgeable and have what you need for your exotic pet.

They were so amazing! The way they treat their puppies sets them up to for success! Sean was…read moreawesome took care of everything made the process easy!

Selling sick puppies that also have parasites: My wife and I bought 2 puppies on 8/23/26, later…read morethat night both started coughing, we took both of them to the emergency vet on 8/24/26 and both were tested, we also took them to our regular vet for more testing, on the 26th, both had Mycoplasma PCR (respiratory infection), Bordetella (Kennel Cough), Coccidia (intestinal parasite), and one also had Canin Parainfluenza a highly contagious respiratory infection. Both are now healthy but we spent over $1400 on vet bills and medication and Puppy Heaven / the Support@PuppyHeaven.com will not contact us back so that we can be reimbursed for the sick puppies. I have made complaints to the Nevada Consumer Affairs, Nevada Attorney General, and the BBB, and I am going to do a complaint to the Nevada Department of Agriculture.

This review is almost year and 8 months after we got or puppy Bailey. My family and I had to make a…read morepit stop at the Cafe next door before returning home to California. While waiting for our order we somehow wondered into Puppytown and I'm so happy we did. The moment we walked in we knew we were walking away with a new family member. The staff in puppytown were super kind and helpful. They let us sit and play with the puppies to better decide which one we wanted. We ended up on a 3 month standard golden doodle, Bailey. She will be 2 in September and she is the most loving and energetic doodle. Thank you PuppyTown LV! The only complaint is the shot records they provided. When I took Bailey into her first vet visit and provided them with the records they said that If she really did get her first round of vaccines it wouldn't have just been written in but had a sticker with a serial number. So I ended up having to pay for more shots. So do be weary of this. But all in all very happy with our doodle.

Not only have I had this experience, but other pet owners have too. I adopted a corgi. Not only…read morewere the conditions horrible, but my poor dog passed too soon from genetic problems. This store knows their puppies have problems, and they are willing to sell them without telling customers and with no remorse. A friend had paid for a corgi, and they never saw their pup because this store kept the pup due to health problems. They paid for the puppy and everything, and no they didn't receive a refund or their pup. Please avoid this place and adopt if you can, these poor dogs shouldn't be treated like this.

They have everything you need for your fur babies we come from California and always stop for…read moretreats and toys.

Went in for the dog day ice cream social and a grooming. My sweet boy duke got a de-shedding…read moretreatment. The wonderful groomer spent an entire hour and a half taking care of him. Sadly the groomer told me she had two cancelations due to rain however she was able to take the time with my 9 year old baby to allow him to settle down after each step to give him lots of breaks.

Walked in to the store and a female worker was on the phone counting cash out on the counter. I was…read morelooking for a puppy and stopped by the glass waiting for a while interested in a puppy named Ziggy. Girl didn't even look up while she was on speaker phone. Great customer service. We ended up walking out. It kind of makes you wonder how they treat their animals. There was zero acknowledgment to us the entire time we were there.

They are so amazing! Elijah and Zack sled so kind and helpful, will back back again soon!read more

Helpful staff. They always help with knowledgeable recommendations…read more Groomers are excellent, I take my cat Aslan & dog Bailey, they are always so kind & loving to my pets. I know they are in excellent hands. I want to add that I have used PetSmart in El Cajon, California, Pocatello, Idaho, Las Vegas Nevada & Tempe, Arizona (step Moms cat, Cassie) for grooming & purchases, same exceptional service. I took my cat Aslan to the veterinary service on Decatur for a yearly check up & shots, vet was very kind. I highly recommended & download app, great savings!

Very disappointing experience. I had a terrible experience…read moreyesterday (11/10) while picking up my puppy after a bathing and trimming appointment. As I arrived and stood outside the door, I suddenly heard a grooming lady yelling and shouting at my puppy very aggressively. I rushed in to see what was happening, and she told me my puppy was biting her. But the moment she saw me, her attitude completely changed -- she started acting nice and gentle toward my puppy, which felt very strange and uncomfortable. No pet parent should ever have to witness their pet being treated that way. I truly hope the management looks into this and ensures better care, patience, and professionalism from their staff in the future

I came from Hawaii for a vacation, I found this company from Facebook. I messaged and David…read moreresponded quickly. Although he's on vacation his worker met me at their booth in the Indoor Fantastik swap meet and answered all my questions on harnesses and leashes for our Golden Retriever and German Shepard dogs. We got what we needed from here at great prices! We will come back again when we're on our next trip for our dogs.

Such a wonderful bird store! The staff is super friendly, and the owner is such a kind person. He…read moretook the time to explain the different birds to me and how they care for them. I was especially impressed to learn that they handle the birds from the time they're born, so they grow up comfortable around people. They also rotate them throughout the day so they get cage-free time I've honestly never seen anything like it at a bird store! Even with the door open, the birds seemed completely comfortable and happy being around the owners and staff. You can genuinely tell these birds are loved and well cared for. They even hand-feed them, and the birds seem to have such a strong bond with everyone there. Such a great experience!

A good veterinarian but they are all expensive, makes it difficult to own a pet these days.read more

Helpful staff and great neighborhood discounts. Asked about a specific product and they had…read moresamples.

Great selection and sizes for dogs and cats. Toys, pet food and snacks. Came here on a weekday and…read moregot some goodies for my pup's 2nd birthday. At checkout, they gave me a bag of dog food for free which was nice and they have a rewards program. They had dog ice cream and whip cream. Parking is available and you're allowed to bring pet in store.