At the request of Fetch-A-Tech (FAT), I'm writing this review, although I didn't purchase a service from them and likely will never purchase one from them. Read on. I arranged an appointment on the telephone with Trent for an estimate on a reverse osmosis (RO) system. Trent was pleasant enough, all indications are that he's new to his job and he offered a 'no cost estimate', which I appreciate. Sebastian came out to give the estimate. He was pleasant and friendly, but didn't seem to know a lot about RO systems. The estimate for FAT's system was ~$1,500, which included equipment and installation. However, the only system FAT sells is the older tank system, which I would never purchase, due to the high potential for bacteria that can build up inside the tank, and it takes up too much space in the under sink cabinet. I told Sebastian I was only interested in the tankless system, which he was not aware that a tankless system existed (it's been around since at least 2019). I showed him the equipment I was considering (cost is $459 for a newer and safer system) and he gave me an estimate of ~$1,500 to install. I thought I misunderstood him, so I sought clarification. I asked, FAT charges ~$1,500 for equipment and installation and the same amount for installing my own equipment? Yes, he said. I explained that my equipment is installed in under an hour. In fact, in 30 minutes according to the manufacturer and other plumbers I spoke with. Yes, Sebastian said, it's the same price with and without FAT's equipment. I thanked Sebastian for his time and told him that I would never use any service from FAT because of this pricing policy. I also told him that I received a quote from another plumber for $250 to install my equipment and the plumber said he'd have it done in under an hour. That equates to FAT charging $1,500 for less than an hour's worth of work and with no equipment included. Do the math. Outrageous. Bottom line, I didn't - and won't - use FAT's services. I give one star only because something is required and, to be fair, both Trent and Sebastian were pleasant enough. Side note: FAT offers a 10% discount to pet owners and a 5% discount to active military. I don't know how to make sense of that. TO BE CLEAR: FAT CHARGES $1,500 FOR A SYSTEM AND INSTALLATION. THEY ALSO CHARGE $1,500 FOR INSTALLATION WITHOUT A SYSTEM. YOU CHARGE $1,500/HOUR FOR LABOR! THOSE ISSUES ARE WHAT SHOULD BE ADDRESSED IN ANY REPLY. I MAINTAIN THAT MY EXPERIENCE WITH FAT WAS NOT POSITIVE OVERALL. read more

Once or twice each year my kitchen sink gets clogged up somewhere in the line underground. I usually call a plumber who comes out and cleans the line out for under $100. However, in January 2023 the plumber from the biggest brand name in town told me that clearing the line would be difficult and the issue would just return. He wanted to do a whole system flush (toilets, sinks, laundry room, main line, etc.) for $7,000. I LOL'd and told him no. Recently the issue came up again. I called the big name company, the plumber came out, and he cleared the line AFTER telling me that he recommended we clear the kitchen line and main line. He tried to upsell me at every turn and didn't provide step by step details about when really needed to be done. Sure, he put a camera in the kitchen line up to about 30 feet to show me where it was clogged, but never checked my main line. He just recommended that we do a whole system flush ($7K) or at the very least a kitchen and main line cleaning ($2200). Based on previous services and feeling like I was at a used car dealership, I did not agree to the service. 4 days later my kitchen line was clogged again (I think the plumber purposely didn't clear the line as well as he should have to try to get the "upsell" from me). So I called Fetch-A-Tech and two plumbers came out this morning. I told them my issue (didn't mention I had a different company out 4 days ago) and the service I received was amazing. They approached the problem from a whole different angle: let's find out what is wrong, then provide options for solutions. At every point in the inspection process they involved me, and I had a better understanding of how my plumbing works as a result. I saw with my own eyes the issues and they made their recommendations. Even though the price was slightly higher with Fetch-A-Tech, I opted to use them for the solution (complete clearing of the kitchen line and main line) because of their service, knowledge, and willingness to walk me through the entire issue. Plus, there is a 2 year warranty on the work they did. They never tried to upsell me; they focused on the issue and potential fixes. I'd use Fetch-A-Tech again. They did great today. read more

Fetch-a-tech is definitely my go to for air conditioning and plumbing! Everyone that has come to my home has been very professional, polite and explaineverything very well so that I make the best decision for my home. Yes they are not the cheapest in town but I definitely believe you get what you pay for. I have replaced several things in my home with these guys and couldn't be more satisfied. My air went out on one of the hottest days last year and was not looking forward to the next several days but fetch-a-tech came out right away and was able to get me up and running that same day. My ductwork wasn't in the greatest shape either. Yes the air was able to get into my home but the quality and condition had seen better days. I wanted to make sure I was making the right decision to replace my ductwork and so I did some research and googled how long round ductwork should last which states that ductwork last on barrage of 10-15 years especially with our extreme climate. my home was 25 years old and the pictures that were shown to me definitely indicated that it was due for replacement. their installers were wonderful and got the job done in a timely manner and did a great job! And I don't want to forget to give a shoutout to their plumbers as well. I am looking into getting some sort of water purifier for my home. It was explained very well as far as what is recommended and what would best work for my home specifically, and again they are not the cheapest but they also are not the most expensive as I have gotten several bids before and nobody has ever taken the time to show me everything and explain as well as they did. I will definitely be putting one in with fetch-a-tech very soon. Definitely recommend this company to anyone who wants quality product and best to work with!!!! read more

I don't usually take the time to write reviews, but I felt like this company deserved one. I've used Fetch-A-Tech twice now, and both experiences have honestly been great. The first time was when my AC stopped keeping up. My house is older, so I had already convinced myself I was about to be told I needed a whole new system. Joseph came out, spent a good amount of time actually figuring out what was wrong instead of jumping straight to a sales pitch, and explained everything in a way I could understand. He found that my evaporator coil was really dirty because I had never had it professionally cleaned, and that was causing the problem. I was so relieved when he said all I needed was a cleaning instead of a brand-new unit. That kind of honesty is hard to find these days. A few months later, I called them again because I wanted to look into getting a water softener however again (older property) I learned I didn't have a soft water loop. Before that visit, I had no idea what a loop even was. The technician took the time to explain why it's important, what my options were, and answered every question I had without making me feel rushed or pressured. Even though it turned into a bigger project than I originally expected, I felt comfortable moving forward because they had already earned my trust during my first experience. It's nice finding a company that treats you like a person instead of just another sale. Everyone I've dealt with has been friendly, professional, and patient. I wouldn't hesitate to call Fetch-A-Tech again, and I've already recommended them to a couple of friends. read more

We recently had to replace two (2) HVAC systems at our home. We are the original owners of the home so the units were over 20 years old. They had been serviced as needed. The company we usually use couldn't even come to check our systems for 3 weeks. I called Fetch-a-Tech on a Friday night. A service tech was at my door at 8:00 am the next morning, he checked both systems. 1 was not repairable and the other was pulling so many amps, it was just a matter of time. We decided to bite the bullet and replace both systems. The service tech arranged everything, and 45 minutes later, 2 installers arrived and began removing our old systems. Our two new systems arrived about 1 hour later with 2 additional installers. By 7:00 pm, both new systems were installed and working and our home was nice and cool. The systems included 2 new thermostats that are WiFi enabled, so we can adjust the temperature right from our smart phones. The entire team was stellar, from initial contact to project completion and inspection. The cost was in-line with most other major companies and the units have a full coverage 12 year warranty. I highly recommend Fetch-a-Tech for any HVAC system issues you may need help with. Two thumbs waaay up for Fetch-a-Tech Bill R. North Las Vegas, 89084 read more

Fetch a Tech rocks. I spoke with them on a Thursday to schedule a consult for a new unit. I spoke with Lou and we set up a time. Im not a big fan of sale people but Lou is the man! He gave me the brand name that they sell and told me to look in to them. Their units are Made In The USA! Rate one of the best AC units made. Lou was on time and very professional. I told him who we had out to look at the unit. Lou said I'll be upfront. We are not the lowest priced company in town and we are not the most expensive in town. We are the most honest company to deal with. We are not going to sell you stuff you dont need. He gave is a price and it was about what we expected. He call and confirmed that a crew could be here today. Once we got the financing done and everything was signed. He had a crew at my door with in an hour. The crew arrived and got to work. They had my 30+ yr unit off my roof and the new one up, installed and running in 4hrs. It takes a special group of people to get on a roof in 100+ degree weather to work. These will be the people maintaining this ac for as long as we have it. If you need a AC replaced or repaired these are the people to call. read more

The technicians identified registers and intake returns located in the wrong rooms attributed to prior incorrect work with the remodel. They relocated the register/returns and installed new registers in several rooms as well as relocating/replacing ducts with more efficient materials. They also installed 22 inches of insulation on top or the pre-existing 6 inches for the highest protection from outside weather impairing the efficiency of the entire four HVAC systems In a 4,000 sq ft house. The folks explained what things were wrong or inefficient and described exactly what they could do to improve everything to "state of the art" performance. And the year before they replaced two HVAC systems and ducts in 3 zones. The overall costs were significant but in our experience, definitely worth the effort. The technicians were polite, personable, clean and responded to questions during their 2 1/2 day project. We await the technical specifications needed to apply for available home energy improvements tax credits. We highly recommend Fetch-a-Tech for anyone needing any HVAC / home energy improvements. read more

I hired this company to repair a clogged toilet and it was discovered I had a belly in the sewer line outside my house. Joshua came promptly same day that I called. He was very thorough, knowledgeable and friendly. He went out of his way to explain everything in detail, ran a camera through my line to show me the problem and explained exactly what the fix would entail. We discussed price and he called his manager and was able to give me a very fair discount. From start to finish that whole team including the manager, Joshua, the workers everyone made this process so easy to get through. The managers called me daily to check in. I could go outside and ask any questions and the workers knew all the answers and explained step by step what would happen next. Their workmanship and cleanup was impeccable. With a very good warranty for their work. I can't be more grateful and they are definitely my go-to plumbing company from now on! I highly recommend this company for any and all plumbing, A/C and Heating issues you may have. read more

I seldom would hand out a 5-Star rating. This was easy and well deserved. 2-years ago we had purchased an AC unit from ACLV 2 years ago (now Fetch-a-tech). Our unit began blowing warm air. We didn't know if it was something we were doing wrong rather than it being an issue with the unit. So we decided to stop by the Company to talk to someone. Sometimes it's best to speak with someone face-to-face rather than over the phone. From the moment we walked in it was the most pleasant experience. The Manager Gabi was so extremely friendly and professional. She arranged for a Technician come out to us that day between 2-4. Our Tech Juan arrived approximately 2-2:45. My Husband dealt with Juan. He said Juan was friendly, professional and knowledgeable. Most importantly, our air is working again thanks to Juans patience and deligence. Their customer service was top notch. I highly recommend them. Thank you again Gabi & Juan! Carol & Cortez Woodson Henderson, Nevada read more

Me and my wife have been having trouble with our A/C unit for the past 2 years now. Its a 2003 unit and kept busting out every year in Summer right when it gets hot and was pretty much held together with spit and ductape. I called Fetch-a-Tech to see if it was even fixable as it has been a problem for years now. When Tech Colton came out and when he they told us it was done, there no pressure to commit to go with their company for a new unit. After doing our research and when me and my wife decided to finally do it, Tech Colton and his Supervisor Christopher came out to our home, put all our options on the table in a very professional and friendly manner. After deciding what option to take they had a crew out to our home with our new unit the same day. From deciding what unit to take, to installment, and me and my family having a new working unit once more, the entire process took around 5-6 hours. Crazy fast service and super professional crew!!!! read more

My recent plumbing service with Fetch-A-Tech was the best experience I have had in a very long time. I didn't feel pressured by the maintenance yearly service gentleman (didn't catch his name) and he was very thorough and kindly gentleman. As for Sergio, he is undoubtedly the best service person I have had in my home, he was kind, professional, personable, honest and all around good person to be around. Mike, the follow-up service technician, was again a gentleman, kind, knowledgeable and a pleasure to have in my home. He called to check if I was satisfied with the pervious work and came the next day to do a small fix, never had that happen. This company is the best I have had, not only for plumbing but for my Air Conditioning and Heating. Even though they are a bit pricey, I would recommend them to anyone. Thank you everyone at Fetch-A-Tech for taking care of my needs. read more

Our A/C went out in 110 degree heat. Called Fetch-A-Tech for an estimate. They sent Lou. Our system was not that old but the previous installers didn't install the unit correctly. We had to have a total replacement of our air conditioning and heating units. Lou gave us their best estimate right away. No back and forth negotiating needed which under this stressful time was greatly appreciated. He simplified the whole process from start to finish. He answered all our questions completely and promptly. They sent out three knowledgeable technicians Isaac, Marcos, and Brice less than 48 hours later. They were very professional and efficient. We also had a leaky valve in our main water shutoff and they sent Joe, the plumber to fix it. We're very pleased with all their work they provided and would recommend this company to our friends and family. read more

Juan Castanedi, sorry if I misspelled the last name, was the technician that came out to tune-up my heat pump. I have to admit, he did a great job. As he disassembled the unit he explained each component to me and how it worked. This unit is about 8 years old and the first tome it was ever looked, it was filthy. Juan hosed of the fins and the surrounding cabinet, cleared out the drain holes, checked all the wireing for proper voltage. then re-assembled the unit. He checked my thermostate and measured the air it was producing. He was very compedent. He has a very friendly personality and easy to talk with. He offered to check the main heater also because we haven't used it yet. I was surprised because that wasn't part of the tune-up. Like I said, great guy who did a great job. Tom Kennison read more

The service was excellent. The technician, Juan Castaneda, was professional, thorough and friendly. He checked my heating and air conditioning units and confirmed they are in good working order. He recommended some maintenance to keep the units working efficiently and advised doing so would help the units last longer. The service was very affordable as well. While he was here, and at no charge, he even brought in his ladder to change my air filters which are located in the ceiling as I am not physically able to climb a ladder. I found him to be very honest and he did not try to get me to pay for something I did not need. He made me feel he respected and appreciated me as a customer. I will definitely use Fetch-A-tech for all my heating, air conditioning and plumbing needs. read more

Louis Lobel was very informative in the problems I had with my home needs. The air-ducts were replaced in record time, and so efficently. Two crews came in one to take out, one to install, they were all so polite and helpful: Lorenzo, Lee, Chase and Derene and Nick?? Whatever training they get, it should be used in every business. I had also purchased toilets that are power water flush, use less water, from Home Depot (only $150.00) but they needed to be installed. Luis and Trumayne helped with that, which took longer than the duct work, my son felt they should be paid more, since they took longer. And actually Luis did most of the hard work, and Trumayne left early. Everyone of them was so considerate, and I thought you would like to know. Sincerely, Sandra read more

Fetch-a-Tech (℅ Dennis T, general manager) contacted me and dispatched William (technician) and Henry (service manager) on July 15 to perform a PROPER maintenance service. Both gentlemen were customer service focused and courteous in making sure that I was educated on my AC systems and on what exactly is being performed. They took their time. They even went up the attic this time and performed inspections (perhaps maintenance) there despite the unbearable heat. They were thorough in their service end documentation and going over all of the items with me. I did not feel any pressure from either gentleman to buy anything. I sincerely appreciate the time and effort given during this service redo and therefore upgrading my rating of Fetch-a-Tech. read more

My family has used Fetch for both plumbing and HVAC, and every experience has been excellent. I've never felt like I was being told anything other than the facts. They replaced both HVAC units in my home, and the entire team was professional, communicated every step of the way, and cleaned up thoroughly when the job was done. Another time, we had a water leak inside a wall that another plumber had supposedly repaired. Fetch sent a plumber who patiently listened while I explained why I was convinced it was still leaking. Turns out... I was right! He found the leak and fixed it correctly. Thank goodness! Thank you Jorge!!!! I highly recommend Fetch and have already referred them to several of my neighbors. They've definitely earned my trust! read more

I can't say enough good things about this company! They installed our solar panels and Generac generator faster than we ever expected, without cutting any corners. From start to finish, their team was professional, knowledgeable, and really went the extra mile to make sure everything was done right. The solar panels are working flawlessly, and the Generac backup has given us peace of mind during power outages. Having an independent energy system has been a game-changer--we're saving money, helping the environment, and don't have to worry about the grid. Their customer service was top-notch, always responsive and helpful throughout the process. If you're thinking about going solar, this is the company to trust! read more

Had a whole house plumbing inspection performed. The technician, Jorge Martinez was highly knowledgeable and professional. I was impressed that Jorge did a very thorough job explaining all faucets of the inspection. He did not rush the inspection and was detail oriented. Pictures were taken every step of the way and shown and explained to me at the end of the inspection. Fetch A Tech did an outstanding job regarding the inspection and highly recommend Jorge as a qualified technician. Going to get a couple of quotes for the repairs to ensure their pricing is fair/competitive. Thank you, Fetch a Tech, for a hassle free, professional inspection. Robert Dennerlein read more