Alex and Katie are wonderful - they fixed our furnace intake pipe issue in the middle of last…read morewinter and were lifesavers! Fast, reliable and reasonably priced, we have continued to use them each year for our furnace tune up. Would highly recommend!

Our heater died right before a snowstorm and Donner Heating, Alex immediately looked at the unit…read more He was very responsive and patient and explained what was happening. He quickly fixed it via a new motor to get heat in the house. Although not a permanent solve for our house because I still need a new heater, he was eager to install that motor as soon as the roads were opened. I appreciate all the honest, hard work. Thanks Alex!!!

what a great team! InMotion has helped us out a few times and each time has been outstanding. They…read morecommunicate when the tech is on their way and didn't give me an all day window waiting for them. Truckee is hard to get company to come out in a pinch. I'll always call them first.

Arranged an annual service for our heater. The technician took the cover off and used his shop vac…read moreto clean it a little. He took a few pictures and stood around with his hands in his pockets the rest of the time. He didn't want to do a real service because he said the unit was old. I've had real technicians do complete services on much older units. i had the impression he didn't know what to do. I asked him for estimates to replace, which were never provided. They did sent the invoice though.

Just FYI. Sierra Air is now Sierra Air Cooling, Heating & Plumbing Reno. They do both heating and…read morecooling. This is for the Plumbing side of the business. We recently had a small leak under one of the bathroom sinks. We are on their Sierra Reward Program. So we called them on Wednesday before 5 pm. and were able to get an appointment for the following day. Now, that's customer service. The next day, they called us in the early afternoon to inform us that one of their plumbers was on the way. He arrived about 20 minutes later. His name was Alex Church. He asked to see the bathroom and to explain the problem. He took it apart and looked at all the components. Found the problem and fixed it. He informed us that we will need to replace the faucet soon. He was knowledgeable, kind, and friendly. He fixed our problem. I write this in hopes that his bosses see this and he gets KUDOS for his work. We are very pleased to be on the Sierra Reward Program and recommend this company.

Avoid like the plague! Purchased the system 2 years ago, started making noise 3 weeks ago. Called…read moreand after multiple unanswered phone calls, they eventually came out but said they didn't have the part. Kept calling, then 3 days ago (in the winter), the heat stopped working. They came back and said they didn't have the part (again), but they would bring a space heater. Again, they didn't do what they said, and no space heaters were brought. They dont return phone calls. They dont stand by their work. T This is dangerous for older people. Avoid this company if you value your health. Even after the business replied to this YELP, one week later, we called every day, and they haven't come by to fix this heater. Sieera Air does not stand by their product. Avoid like the Plague.

This should be a no brainer, honest, reliable, prompt, great service. Look no further for your…read morefurnace needs.

Love this family owned local business! This winter has been super tough to get any service with…read morelabor shortages and over subscribed customers with the area's growth. I was calling places for months and could not get anyone out. Eventually the furnace just stopped working. A big storm was approaching, and I called and gave Sandie my desperate plea. Steve came out that same day and did a full service on my furnace, found a bird inside :( , replaced parts (and even went to pick one up!), and got everything up and running - better than ever! I was so thankful to finally have heat again and right in time for the storms! Bring this awesome local and family-owned business your $$$. Thanks so much, Heat Tech!

When we decided to upgrade our cooling system, we had a couple of companies come out for estimates…read more We chose B&B as they were the fairest out of all. We were VERY pleased with the job and the professional service. Connie and Sage were very prompt with emails and phone calls, making coordination of estimate and ultimately the job, a breeze. Aaron, Randolph, and Josh installed a new furnace/AC in our 1964 house. They were clean, quiet, and had the job wrapped up in a day and a half. We were also pleased and proud to support a local, small business. VERY happy overall! Many thanks to the entire B&B team! Mike A. NW Reno

We were having a problem with our thermostat when we called. We also wanted our heat unit serviced…read more They were prompt with a return call and scheduled us the next day. Randolph arrived on time and quickly solved our problem, then checked our unit and explained everything to our satisfaction. We are happy with the quality of service and the price was reasonable.

Blake with Marshall Plumbing was fantastic. He arrived on time, worked efficiently, and did an…read moreoutstanding job installing a Moen Smart Flo device. He was patient and walked us through the app setup to ensure everything connected smoothly. He went above and beyond. Our plumbing pipe had no insulation and he wrapped it with insulation and installed a water shut-off valve, giving us easy access for future use. Blake is knowledgeable and was very respectful of our property. I'd 100% recommend Marshall Plumbing and Heating.

If you need a great plumber, this is the man to call. Plumbing repairs aren't cheap, but having…read morethem done well the first time can save you a bundle as well as grief and stress.

From the moment He answered his phone I knew It was gonna be reliable…read more Gave me an estimate time available and asked to send a message with my address which I did and to my surprise He and his partner showed up the same day and fixed the problem with my old heating system. During the coldest days of the season of course! So glad I found this business and He came to my home in Carnelian Bay.

Our condo heat stopped working. Called around too many heating places and was told as it isn't an…read moreemergency and I don't live there full time I would have to wait most likely several weeks Southwest was able to squeeze me in that day and repair the heat! Extremely reasonable prices IMO. They told me my furnace needs to be replaced soon ,however, which I was told 3 years ago when I bought the condo Received a quote , again I thought very reasonable, and was able to book a time at end of Nov. Great service , friendly staff and easy to work with

They spec'd and installed a whole house fan in our attic…read more Unfortunately, they installed the wrong type of equipment per the manufacturer, which is not compatible with our home and unusable. I have been trying to reach them and they have not answered or returned my calls to resolve the simple matter. I will likely have to pay another company to fix this mistake now.

We are very happy with Carlson service. Our furnace didn't work properly, it blew cold air and our…read morehouse was freezing. We called 5 heating companies and most of them didn't even check but suggested us to replace a new furnace. Peter came to the rescue. He fixed the problems and saved us $7000. He suggested to replace to a new one next year but not now. He is honest and reliable. Will use him again for the future. We highly recommend him. Thank you Peter !!!

Extremely unprofessional person who left without doing work and called me an asshole, all because I…read moreasked him to take his shoes off when he came in the house (lots of mud and snow melt outside of my house). Do not hire this unhinged man.

We showed up to our Tahoe cabin on Friday night and the furnace was not working.  After a VERY…read morechilly night, we got on the phone with several 24 hour companies to see if they could help us.  Mike was the only one to return our call within a couple of hours was at our house. He did what seemed like field surgery on our 30+ year old furnace, ending at 10pm on a Saturday night! Not only he did restore heat to our home, he may have saved our lives.  He discovered a gaping hole in the exhaust pipe that was hidden, which could have been deadly!  We'll be calling him in the spring for a quote on a new furnace.