In-Heat took 6+ months to finish installing a brand new heating system that Dave Thomas (owner)…read moresold us, which doesn't work properly. No shows, no replies, mistakes with install, and never returned to finish or fix the system - though we paid him in full, in advance, AND gave him extra money to move vents,etc. Its been almost a year and he hasn't returned to do the job, responded to our constant calls and texts, or returned the extra money for the job he didn't do. We even threatened a lawsuit. No reply. PLEASE, do yourself a favor and STAY AWAY from In-Heat!! Illegitimate, Unethical, and Untrustworthy, with questionable skills. I'd give Dave Thomas / In-Heat negative stars if possible. Instead, try Joe Hennesy 530-386-2867 and/or Blake Marshall 530-562-1708. They seem to be legitimate, ethical, honest, and skillful.

After more than six months of no-shows and unreturned calls, I've given up hope that they will ever…read morecomplete my job. Dave is a nice guy and I believe he genuinely means well. But results are what matters, and the results so far: Only 1/2 of the system I hired him to install is functional Someone on his crew accidentally broke a hole in my drywall and didn't repair it The condensate lines aren't connected, dripping water all over my patio The soffit he promised to install to hide the coolant lines was never completed What he has completed has been done well, but that's hardly a consolation.

I highly recommend Blake Marshall! He installed a new garbage disposal and repaired three leaky…read moretoilets in our home. From start to finish, he was professional, pleasant, and easy to work with. He arrived on time, communicated clearly throughout the job, and charged fair, reasonable prices. I especially appreciated that he took the time to explain my options and made helpful recommendations on which garbage disposal would best meet our needs. The work was completed efficiently and everything is working perfectly. It's refreshing to find someone who is skilled, honest, reliable, and genuinely cares about doing quality work. I wouldn't hesitate to call him again or recommend him to family and friends.

Blake came out and fixed a broken hose bib for us and then troubleshot our kitchen faucet problems…read more He was personable and efficient with the jobs and saved us some money by pointing out how we could do some things on our own. I would recommend Blake to anyone in the north Tahoe-Truckee area with plumbing needs. Steve R

Don Leslie was terrific in helping us replace our heating system. We are not local, so…read morecommunication was important. He could not have been more responsive with information and recommendations as we made decisions on a new, upgraded system. One upgrade he suggested was the Ecobee thermostat, so that we could monitor and adjust the settings remotely. This has proven to be extremely valuable - saving us money, and giving us peace of mind. We've had the new system for two years. During that time we've had to call Don regarding some repairs, after we had critters get into the system. Even when he was too booked to come out on an emergency basis, he called to give us recommendations for other resources during this exceptionally busy time. We were able to get the job done, and avoid having to cancel a 7 day reservation for our home.

I scheduled a appointment a week in advance and drove up from the Bay Area to meet them. After…read morewaiting for 30 minutes I called them. No answer and I left a VMand he called back 20 minutes later and said he was over booked and couldn't come for this week. Terrible customer service. Would have appreciate a call yesterday letting me know. Buyer beware.

Don installed a Moen Flo Water Shutoff Valve at my place. Don did a fantastic job. He gave me very…read moregood and honest advice, was very good with communication and the final price was reasonable. I would highly recommend Don and hope to work with him in future projects.

Prompt response - nice guy, good work. Answered with reasonable quote too. Would hire againread more

We've used Red Bear in the past and have always been very happy with their service. On this…read moreoccasion, our air conditioner stopped working, and a technician named Gio diagnosed the issue as a blown capacitor. He promptly replaced it and had our system up and running again. Unfortunately, the very next day, the air stopped working once more. Red Bear responded quickly again, and a technician named Steven diagnosed the new issue as a blown fuse caused by exposed wiring that had likely come into contact with itself. He explained that the damaged wiring was most likely the result of a rodent chewing away the insulation. Both technicians were extremely courteous, knowledgeable, and took the time to explain everything they found and the repairs they performed. Their professionalism and prompt response are appreciated. I would highly recommend Red Bear and their team for their excellent service and customer care. Thank you!

Our 33 year old HVAC system went out and also caused a leak in our ceiling. Because it happened in…read morethe wee hours of the morning we called Red Bear at 7am and within an hour they had a service tech there, and diagnosed the problem. We got a whole new HVAC system that was installed 3 days later. Everyone on the Red Bear team was awesome. Very professional and answered all our questions. This is the most professional company we have dealt with in the 20 plus years we have lived in Carson Valley. Heating, AC, and plumbing they are your team to get the job done. We highly recommend.

Complete lack of service or professionalism from this company which is merging with Sierra Air…read more Sorry, I generally don't like to write negative reviews but these guys went over the line. This was a simple job for an annual checkup on the hydronic heating system. Took several weeks to get an appointment, another week to get a bid, and was impossible to contact to discuss the bid particulars. Rudy claimed one of my heating zones was not working and needed replacing...odd because we have not noticed any issues with any heat zones. His bid claimed other parts were also not working. After another week of trying but being unable to discuss this with Rudy, I got a message from his office person that he was refusing to do the job. If I could give a zero rating, this company would deserve it. The new company taking over was nice on the initial call, but has since dropped the ball. There are enough other HVAC companies to use in Tahoe...none of which get negative reviews like this company has.

Just had Rudy, from R&S Plumbing, Heating and Appliance come by to check out my hydronic heating…read moresystem. He was unbelievably knowledgeable and personable too. He went over my system with me, and found it needed no repairs...and then he didn't charge me. He is turning the business over to his proteges now, and is teaching them the value of taking care of customers and integrity foremost. What a wonderful person to learn from. I am sure the business will continue to prosper with this kind of approach. I will definitely call them when I need a new water heater or plumbing service...a pleasure to do business with. B. Incline Village

Annual A/C service. Arrived on time. Friendly and professional technician. He even helped my wife…read morecatch our runaway dog! We are always happy with Roper.

They came to inspect our HVAC, claimed it was leaking and out of refrigerant. Told our Home…read morewarranty that the whole system needs to be replaced. Turns out it was just faulty air filters. Total cash grab by this company trying to rip off our warranty company and then tried to get us to pay for it!

We asked for someone to come and give us an estimate for re-routing a heating/air duct because we…read moreremoved a wall. We received an estimate that was extremely high and stated that all drywall work (open wall and replaster) was to be done by owner. A general contractor did it for less than half of the estimate and included the drywall. We just received a bill for the estimate. 149.00! We were not informed that we would be charged for the 20 minutes that the technician was here to give us a bid. I will never use this company again. They are overpriced.

Elite Air is the best HVAC company I've ever used. We live in South Shore Lake Tahoe, and we had…read morethem out over the summer and they installed an air conditioner, which was great service but today we called Ed from elite and he troubleshoot with My Husband over the phone how to get our heater working we can't thank you guys and Ed enough.