Ferrellgas maybe cheaper than some of the other gas suppliers in the area by a small amount, but I am done with them because of their horrible customer service. They've let my tank run to empty on more than one occasion and it's because they cancel service calls without proper notification. The cherry on top in this last instance is that we ran out of gas and they came out in two days time to refill it. Then they shut the gas off to the house and left a tag claiming nobody was home when four people were here. The delivery drivers are lazy and completely useless. They cancel appointments if there's a mud puddle in their way or a gravel driveway looks a little too daunting for them. When we lived in Calaveras County, we had our propane service hike through 4 foot snow drifts if they needed to get us a refill because they know how important customer service services when we rely on propane. I'll be completely going to a different propane provider from now on. As an add-on to this review, I just contacted another propane supplier in town called superior plus who quoted me a price of $1.73 a gallon compared to Ferrell's regular $2.50 a gallon plus. I can't believe I've been overpaying for a bad customer service. When the office just forced the delivery driver to turn around and come back to turn back on my gas and relight the pilots, his attitude was complete trash too no recognition or apology that he left us in a lurch. read more

Found myself in a mess over a holiday weekend and was panicking over what to do. My tank was empty and it was freezing cold with no hot water and we had family coming to stay after my dad had passed away. I spoke to a couple people about getting an urgent fill and was told it wasnt possible until 5 days later because of the holiday weekend. I tried calling the local branch and got in touch with an angel named Hannah at the Nevada City location. Hannah was so considerate and listened to my situation and said she would do what she could to try and help. An hour later she called me back and told me she was able to get me a delivery the same day! Service like this is not common these days. Hannah was professional, courteous, caring and Ferrellgas is lucky to have an employee like her. I am so thankful for Hannah and Ferrellgas for squeezing me onto their busy schedule over a busy holiday weekend. Thank you!! I really hope Ferrellgas understands that keeping employees like Hannah happy, means keeping your customers happy (because of her exceptional service) and keeps your customers loyal! read more

Very disorganized office. We have a gate code which they have been using for months. Today the driver didn't have the code. No apology from the company. No gas delivered. read more

Haven't used them since a few years ago when I purchased a fill and their driver quite literally stole my cash on the way back to headquarters. I was hit with a bill for something I paid for on site. When I called, the guy who answered the phone called me a liar, and said I "sound like a deadbeat who doesn't want to pay his bill". He said he'd ask the driver if he stole my cash. Lol. Can you guess the answer the thief gave him? I'm sure you can. After about twelve collective hours on the phone with a VERY unresponsive corporate, and having to produce phone records to PROVE my innocence, it sure was sweet watching that clown's face turn beet red with embarrassment when I walked into their office with documents in hand and called him out for lying and harassing me unfairly in front of their whole office. After being taken into the manager's office and listening to the manager complain to me about how "this is gonna be SO much paperwork I gotta fill out" (the sheer audacity after taking 12 hours of my time and threatening to ruin my credit), I was told I was free to go and would not be harassed with further threats of sending me to collections on account of their employee's thievery. Not sure if the driver was ever disciplined for stealing my money. Never got an apology from the guy who called me a deadbeat. Beware of these guys to say the least. I'm sure they're still up to some sort of chicanery, but it'll be a cold day in hell before I ever give em another dime of my money. read more

Much prefer Ferrell to the alternatives. They are always really nice, they're involved in the community and just as important, they do what they say when they say. read more

Although I have paid my bill on time, I am currently out of gas. I'm cold, cannot cook food or take showers. The call center is busy and I waited on hold for 20 minutes. They finally answer only to tell me that they can't tell me when they will be able to fill up again. They don't know when they can get to my house? Terrible service, use another place. read more

They do not respond to requests for delivery. We had our order in three weeks ago, they billed us $450 plus and did not deliver!! !! Their customer service is horrendous, their website contact form via Salesforce !! goes nowhere and no one responds. As I write this I have been on the phone for over 20 minutes trying to find out where our order is. The rep is giving me the biggest run around. This company should not be allowed to conduct business this way. File complaints to https://appsssl.cpuc.ca.gov/cpucapplication/ read more

Horrible service if you live off grid. Do yourself a huge favor and look at other companies who actually reply and give you a heads up if they are coming or not. Last year they told us they would and turns out they didn't have gas and didn't bother to tell us. We went weeks without propane. Now they just show up and charge you even if they didn't warn you. Horrible company that leaves you in the dark and then overcharges you once they decide they want to reach out. read more

I want to thank Laura and Jill for there outstanding customer service. Thank you thank you thank you for helping my family and I today.

I ordered gas the first time and they showed up the next day. Great prices too. Happy so far

Last year I used this awful propane company as a new customer and they installed a leak testing device on my regulator without permission and didn't remove it, the testing device wasn't installed properly so it leaked 20% of my propane out. They wouldn't come back to fix it, so I had to hire someone to repair it and they only offered like $50 in reimbursement for their shoddy work. Since I still had the credit, I figured I'd give them another try and left detailed instructions about removing their device after use so I call and place another order. After 3+ weeks I call and ask why I have no propane delivery yet and customer service was cranky and harsh and made me feel like it was my fault that they hadn't made the delivery yet. They did remove the device as requested, but overfilled one tank and underfilled the other and didn't bother to fill the two 5 gal. tanks at all. Safety issues here. Go elsewhere for your propane needs. read more

New to the world of propane, was dealing with another company due to their tank already being on the property I moved onto. Poor customer service pushed me away and I tried Ferrellgas who I'd dealt with but only their billing office when I was an accountant and I'd had only professional and timely experiences. I AM SO HAPPY I CALLED FERRELLGAS! I believe it was Sarah I spoke with, she was so helpful, open with information, and one phone call I am set up with an appointment and informed with what to expect. This is the kind of business I expect and will stay loyal with. Sarah explained the fees, and the costs so that there are no surprises. I'm exhausted with strong-armed negotiations as of late.... so this was truly a nice change. read more

Called on Monday as our propane was entering red zone. Called Wed to request refill as we cannot be without heat. Telephone 30 minutes wait and yet no one answered. Left voicemail requesting refill. Also tried the online chat. Sent message that we are getting very low on our propane. Online chat person typed a message sent to dispatch. It's now 3:31 p.m. and no propane. Called again and holding now for 20 minutes and listening to the same recording. What has happened to this company? read more

This place went down the drain. Not sure what happened but it was drastic. Now they inconspicuously over charge their existing customers and enforce extreme hold times as to avoid responsibility. I was able to find a new propane provider, set up the initial inspection/fill and write this review while on hold with Ferrell. Now, I would prefer to close my account with them however, I will not as it would ding my credit. Instead, my account will remain. I will just never make another purchase. Acme propane is who I went with, Ace has been good in the past also. They both beat ferrel on price by more the $ .30 AND its amazing... You call their phone number and it actually gets answered! Good riddance ferrell PS Still on hold read more

I've been a customer for years. For the first time ever I ran out of propane! It's a Saturday at 4:00 pm and my furnace sends an error message and my stove won't light! I went out to my tank and it was empty. A Saturday in winter, my luck. I called them and within an hour Chris shows up, fills my tank and checks my pilot lights. Can't expect any more from your propane company. read more

Wish I could give zero stars. I would use any gas company possible. They came the last day for our gas delivery, and we had to call them because we noticed our tank was still low and they delivered it to the wrong house. I now have to go another day without heat. I have children too and building fires is not the most convenient for me At the moment. Thank you Ferrell Gas for literally nothing. your rates are higher than AmeriGas too so I'll be switching. read more

They are always the most affordable and i've used them for 10 years and never ever had a problem. Most of the time they get here within two business days! read more

I agree with Kristen R., if I could put negative stars I would. We are on auto refill and have been calling for over a week because Ferrell allowed our propane to drop below 10%. They have given us two service order numbers but no-one has been out to deliver our propane. We are now down below 5% facing freezing temps this holiday weekend, and no one on the phone can tell me when they will be able to deliver our propane. Terrible customer service, they clearly do not value their customers. We will be looking for a new service in 2022. read more

Horrible horrible customer service! The wait times are ridiculous on the phone and even though we are a prepay customer, we wait well over a week for delivery! We called twice and told them we are OUT of propane, please please expedite the delivery and nothing. Today we sit here nine days in and we're promised drivers today, it's 4:00 and nope, nothing yet. Been on hold for 30 min trying to reach someone. Ferrellgas is garbage! read more

In my 10 year experience as a resident and a landlord in Grass Valley, I recommend Ferrellgas over some of the other propane companies in the area. It is important to note that Ferrellgas cooperates with neighborhood associations and gives the association members a discounted rate. So if you are a member, you will probably save money. On the other hand, I'm told that they charge more per gallon if you aren't a member of any association, although I don't know that for a fact. I have always rented tanks, versus owning. Most propane companies will transfer the gas from the old tank to the new tank if requested. But shop around before choosing a propane provider, although propane prices fluctuate day to day, some companies charge a lot more than others. I have always gotten a live person to talk to at Ferrellgas within a minute of calling. They are courteous and helpful. Hope this helps. read more

We are 87 years old and in recent winter storm found ourselves with no propane. Our company, Suburban, couldn't get to us for several days, so we're not please with them. But my daughter saw a Ferrell gas truck filling 2 neighbors on the street. She went to ask if he could sell us a little to get our heat up and running again. The driver quickly responded no way he would help or even consider helping. I know that there are many in desperate situation due to the recent post-Christmas storm, but the news keep showing how people are helping others in need. I see that Ferrell gas drivers are not there to help. read more

Always really impressed with this company. I ran out of propane at 8 pm and they were filling up my tank the next morning at 8am. I was fully prepared to have to seek refuge for a few days as it's 40 degrees outside and typically these companies tell you they'll be there within a few days *maybe. The delivery guys are knowledgeable and kind & their phone staff is always super friendly and helpful, I highly recommend! read more

Just ordered up my propane, great service over the phone. Also went to the Nevada City Office and had my two five gallon tanks filled for the same price per gallon I fill my 499 tank! What a deal...Great Crew... read more

If I could give negative stars, I would. We moved to Grass Valley a month ago and the prior homeowners failed to let us know that we were low on propane and since we were new to a home with propane, it ran out before we realized we were in need of a refill. We called and PAID for them to come to fill up our tank two weeks ago and they told us that they would fill our tank within 7 days. We have been without hot water and heat in 30-degree weather for two weeks. We called many times and were told that we would have propane at the VERY latest by yesterday. We called yesterday and were told we would have it today. When I called today and spoke with a supervisor, Lauren, she told me everything that was told to us before wasn't true and that they serviced their existing customers "that had passed a credit check" first, even if they were not without propane. I am not sure why that matters when we paid for the propane two weeks ago??? She sounded like she was extremely annoyed to have to talk to me and wouldn't even guarantee me propane in the next month, or let me talk to her boss. DO NOT USE FERRELLGAS!!! Use any other company, I have never dealt with a company that cares less about people. read more

I just signed up as a new customer as we ran out of propane today. We aren't completely moved in yet and I fly back to LA tomorrow, but they got me set up, checked to see if they could get a truck here today. Kathy from customer service called to let me know they could and no more than five minutes later, Robert had pulled up, filled my tank and lit all my appliances. Pretty good service in my opinion. I'm just glad I don't have to take a cold shower. read more

Ferrellgas saved the day!!!! Our regular propane provider wasn't going to "come up the hill" from Colfax to Grass Valley for two weeks (!) after I called for a fill. We were about to run out of propane. I called Ferrell and spoke with Angela, and also with Delta. I explained the situation, that we were almost out of propane, and was there any way they could get us on the schedule. They said they would do what they could. And they certainly came through for us!!! They were not the propane company that caused us such a problem, they were, however, the propane company who cared enough to make our problem important to them. Thank you Angela, Delta, and techs Al and Alan for prompt, courteous, caring service!!!! read more

Would give zero stars but not an option. This company CLAIMS that a person other than myself called and asked that the tank at a vacant property I own be filled and are demanding with threats of collection that I pay for gas I didn't order nor did I receive!!!! I have spent hours over the last several months with this company over this issue. The latest representative, Raymond Gutierrez, personally admitted to numerous internal failings and changes within the company's structure in the last several months but can not admit to their erroneous pusuit of these charges their and harassment. Initially they sent the bill they say I'm responsible for to a tenant of mine at an entirely different property!!! What a fiasco!!! I had to call my attorney today to tell them to cease and desist their harassment!!!! This company is a mess, do business with them at your own risk and peril read more

I bought at house in Penn Valley that came with a propane tank serviced by Ferrellgas Inc. Now 10 months later after several deliveries I have been double charged to the tune of $562.36. The delivery was made last monday night and the driver told me I had to give him cash or a check. When I set up delivery the agent wanted me to prepay and I told her I would pay with my credit card (as I had done in the past through my online account) for the amount of the what I actually received. Suddenly I am listed as a C.O.D. customer even though I have never carried a balance in the past. The driver stated he was sorry and would put a note on the check informing the accounts department that I paid with my credit card. I called and left an after hours message reiterating that information and requesting they not cash the check due my limited income and ONLY use the credit card payment. The next day I called in AGAIN and informed the agent of the situation whereupon she became very indignant and left me with the statement in a sarcastic tone that "she would TRY to follow through. Two days later I receive an overdraft from my bank. When I called my bank the agent said, "I can see that the company has charged both your credit card AND your checking account!" That occurred one week ago! After several calls to the local branch in Nevada City the situation has still not be cleared up and I have incurred three $35 overdraft charges on my checking account! I was told last Friday that I would receive a call back with regard to rectifying the situation. It is now Wednesday of the following week and after hearing nothing I called and left yet another message to the accounting department. I went online and requested corporate assistance for the second time in this matter and my request is always funneled back to the local office with no attempt at resolving the situation. I am at my wits end with this company who obviously is indifferent to their customers needs. I did everything I could to avoid this situation and it is clearly their mistake and responsibility to make it right but it appears they simply don't care as long as they get their money and more! I would NOT recommend Ferrellgas to anyone who has a choice to go with someone else in the area! Talking to freinds about this company has only been met with story after story about how this company grossly lacks in customer service! Avoid Ferrellgas doing business with these people at all costs! I will amend this posting as time goes on. I just got off the phone with my local office and I was told that the company does not acknowledge they have double charged me, they say I double paid and my refund check will not be mailed out until NEXT monday meaning they have had my money for over two weeks! I was informed this process usually takes up to 4 weeks!! If I attempt to voice my opinion the call is practically terminated. I have never dealt with a company that has such little concern and regard for its customers! I am currently looking into alternatives for my propane needs! I have contacted the two other reviewers regarding discrepancies in their reviews. I did finally receive my refund for the double charge in the week they stated. I immediatley cashed the checks and then switched propane companies to Northern Propane. They were so friendly to work with and they took care of everything for me. I had them deliver about the same amount that Ferrel had done the last time (both deliveries were in the winter months. My bill from Ferrel was $565 and my bill for the same amount from Northern was $366. Unless you own a home in Lake of the PInes or Lake Wildwood where they give a quantity rate you will be gouged at a much higher rate than the local companies offer! Don't make the same mistake that I did in the beginning. Saving $200 for the same amount of propane has me smiling once again! read more

i called last week to make an appointment to move my tank alittle farther back . 5 days later the gentleman showed up and just did it, not a big deal at all. i thought i was going to have to jump through hoops to move it . he just turned it in a different direction and back about 4ft. chris brancato the service man was great so polite, nice knew what he was doing. best service man i ever dealt with. thanks ferrell for having nice people working for you read more

I've been using Ferrellgas since 2011 in Truckee and have been very pleased with their service, and especially their pricing. I highly recommend them. You won't get robbed like the other local company here in Truckee that tends to double their price during the winter. read more

I switched from another provider about three years ago when I found out that Ferrell Gas gives a discount for my Neighborhood Association (Banner Mtn.) Their price for propane has always been less than that offered by my previous provider. They give a five day window for delivery, but have always been on the early side of that window. When calling their office, they have always been courteous and friendly. The other reviews are a couple of years old, so maybe they have improved their services. read more

Horrible customer service. We purchased a new home that had Suburban propane. We wanted Ferrel Gas and decided to switch. Ferrel Gas came out and switched tanks for us. 2 days later, no hot water and no heat. After doing some troubleshooting, we found out the tank was completely empty. They never filled it up!! Called Ferrel gas and they said that they would come and fill it up, but we had to pay an additional fee. Really? They screw up and WE have to pay for THEIR mistake? I would not deal with these morons again and I may just go back to Suburban. The manager on-call, Andrew, just does not care. They should be at least be apologetic and try to correct their mistake, but decide to execute poor customer service. read more

For the record, if you have a choice when it comes to local propane providers the service provided by Ferrellgas today wasn't exactly stellar. Apparently we got bumped from today's delivery route because they let one of their SecureFill customers go empty; I called to find out where our delivery was after watching the driver pass our house twice, explained that I've had a very sudden drop in my tank level leaving it looking empty way too quickly over the past 5 days (not to mention sick kids) and was told really rudely, "We have to take care of our Secure Fill customers first." Way to go... read more

This company has been so helpful in setting up our new service and taking the time to make sure we understood everything about propane heat, which was new to us. Thanks! read more

When we bought a house in Grass Valley eight years ago we were less than happy with the propane company that the real estate company recommended. So, we switched to Ferrellgas and have been delighted with their service and, more importantly, their price. I always enjoy the Ferrellgas staff when I call in to schedule a delivery. I highly recommend them. read more

Do they provide propane? Yes. That's about all good I can say for this company. Every time I've called (3 times in the past 3 months) they have been VERY rude, sarcastic and quite frankly, I've been treated like scum. In a world where the options are endless for propane providers, this one takes the cake for a complete F. Perhaps if they clean house and hire people who actually enjoy their jobs, and are happy to be working, they MAY recover from the massive amounts of people leaving. Good grief- If I ran my business they way they did, I'd be out folding up shop months ago. Good Luck IF you choose this company, you'll need it. read more

I have always used Ferrel gas and they have been OK, good enough. But now, even though I pay on delivery, they require a ridiculous amount of information that I think they don't need and shouldn't even have. I'd guess they are selling personal information considering the questions asked, and required, just to get some gas. So they have lost my business. read more

I found Ferrellgas to be criminal in their business practices. They suck you in with a teaser price then jack it up over time. When I confronted the driver over this he said that he actually can determine the price and get a kickback. If you want to be present when a delivery is made and badger the driver a lower price can be had but I do not want to do business with a company like this. read more

I have been with ferrellgas for 15 years and have never had a problem with then. They are always there when you need them and you can speak to a real person on the first call. I would recomend ferrellgas (and do) to anyone looking for a gas Co. Thank you for being there for me when I need you. read more

NEVER HAVE I SEEN A PLACE, THAT NO ONE KNOWS WHATS GOING ON. The customer service gals seem nice, and try to be helpful, but its apparent that communication, and management is non-existent at this location. After dropping a tank more than a year ago, during a remodel on a house, I called weeks in advance to make an appointment, as I live in a different county, the day before the install I called to confirm, all was on track, the morning of the appointment, talked with the customer service manager, asking what I needed, she put me in touch with the service technician, he reviewed the install, and said he would see me in the afternoon, then after I had put the phone down I realized that they didn't have the phone number at my remote location, and they already knew that there was no cell phone reception, so I called back with the phone number, and the gate lock number. of which was to be added to my information. So off I go, a drive to meet, between 1-4 pm, after a few hours, I became concerned at 3:45 I called, no one knew any thing, in fact was told that I didn't have an appointment scheduled at all that day, but would call back, and Sheree, did call back to let me know that some where in the last couple hours, that management had decided that Ferrellgas would no longer service my area, and that she had tried to call, but only had my cell number, and no record that I had given them the cabin number earlier, after I ask to speak to the manager ( ANDY FELLMAN), which I held on hold @ 15 minutes, the phone was picked up, held, and I was HUNG UP ON... After contacting ther main office (816)792-1600, they basically stated they had no district manager or person that could take action, and was referred back to Andy Fellman, whom is now on vacation all this week. So, if you ask me would I recommend them, ABSOLUTELY NOT, USE CAUTION. read more