This is the worst company I've ever worked with. Waiting 11 days for someone to come back out to…read morefinish an inspection as well as add some items. I've called multiple times I'm Promised someone will get back to me. No one has. The customer service assured me the manager was aware. Still no call. Do not use this company. Horrible service. Actually no service. Absolute joke. They should be embarrassed to exist.

From the owner: Summit Fire & Security is your one source for all fire protection and security solutions. Our…read moreinnovative team of experts takes pride in protecting you and your buildings from fire and intrusion. Our full suite of capabilities, including design, installation, testing, inspections, and maintenance offers complete and proactive care when you need it most. With a customer base spanning across the United States, we remain committed to providing our customers with an unmatched level of service and care.

This is one of the most incompetent, unprofessional organizations I have ever tried to work with…read more The only reason I gave one star is to post the review. After accepting my business, they did not deliver my trash cans on the promise date. After six phone calls starting on the delivery date the cans were delivered five days late, and too late for that week's trash pickup. The following week Republic failed to empty my cans on the appointed day. An "escalation report" was entered, but the next day, again, Republic failed to empty my cans. BTW - it's taken eight phone calls to get to this point. At this point I fired them and contracted with a competitor, who has serviced my account without issue. Now Republic can't seem to execute a simple internal order to pick up their trash cans. After missing last Thursday's pick up date, another "escalation report" was filed. Three days dater I still have Republic's trash cans, and there is no record of the escalation. A Customer Service assures me today me that her escalation will be effective. She's going to call me within the hour with another pickup date (what's the over/under on my getting a call today?). I have made more than 10 phone calls to this company since engaging them. Their reps are dispersed across the country, and have no connection to local operations other than email. Getting an issue resolved seems to depend on dumb luck as much as anything. My new neighbor warned me not to use Republic, so I will warn those reading this post - don't use this company if you have a choice. Forewarned is forearmed.

I cannot even give them 1 star. The only reason I did was because my review would not post without…read moreone. . I have been a customer for 22 years. My garbage is supposed to be picked up once a week. It is prepaid quarterly. The have not picked up my garbage for 2 and 1/2 weeks. We have made approximately 7 calls (3 to "supervisors") and have been told repeatedly that our garbage will be picked up that day. We're still waiting. yoy can no longer contact the local office. You get people in Texas. Do NOT use Republc Services. They do NOT care about their residential customers. I cannot nor will I ever recon them.

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From the owner: Commercial Fire Suppression, Explosion Protection, Special Hazard Systems, Fire Alarm, Very Early…read moreWarning Smoke Detection, Kitchen Suppression Systems, Fire Protection, Fire Extinguishers, Propane Refill. We protect data centers, automotive manufacturers, chemical plants, metal fabrication, food processing, hospitals, retail stores, financial institutions, medical centers, ETC. in and around the United States.

Beverly R. We always…read moreappreciate the employees who are very courteous when we call with questions for our service. We have had Guardian Alarm for years and we would not switch to any other. Thank you for your service.

UPDATE: Guardian…read moreAlarm reached out to me after I posted this review and agreed to work with me regarding my issue. I will give them credit that they did follow up and did offer some concessions. The issues I outlined below are accurate, but as compensation, they agreed to refund $113. This doesn't quite make me whole, but it is better than I expected. What the representative told me was that the manager should have offered to send out a tech to unlock my board and only charge me the $85 service fee for doing that. I still don't like the fact that the board was locked in the first place as that ties you to Guardian Alarm even if you paid for the system as I did. No matter what you weren't leaving their service without at least an $85 fee. They informed me that locking the board was for security. I believe if you are going to follow this practice that you should have some remote way of unlocking the board and just do it for customers who are choosing to leave. I still believe if a customer is choosing to leave and has fulfilled their contract and paid for their system they should be able to leave without any additional fees. As I wrote below I paid out $175 to change out the board, which was my only option at the time. By Guardian refunding me $113 I am only out about $62 above and beyond what I knew I would pay to change providers. While I wish that cost was $0 I can live with this and I give them credit for reaching out and initiating it. I was no longer a customer and they didn't need to do anything. It is not like I had any recourse. So I am updating my original review. ____________________________________________________ Be very careful before using these guys. I found their monthly monitoring service to be very expensive. I was no longer under contract with them so I tried to negotiate a lower rate. The only way they would lower my rate was by signing a new 3-year agreement. I decided to switch to another company for monitoring and that is when I ran into trouble. My new company discovered that Guardian Alarm had put a lockout on the mainboard so I could never switch to another company and then refused to give me the code to unlock the board! I was forced to pay an extra $175 to get a new board installed! They did this deliberately so I could not leave them. My system was paid for and I should have owned it and received this code. When I called and requested the code they gave me the runaround and tried to blame my installer. My installer even called Honeywell, who made the system and verified the board had been locked and there was no way in and the standard override code would not work. I actually listened on speakerphone when he talked to them so I know he was telling me the truth. This is a shady business practice and total B.S. I will NEVER do business with this company again.

Today ADT came to do a cell update and Brodrick was our service technician…read more We appreciated that he had a mask on and also put booties on as soon as he entered the house. (Especially since it was raining heavily.) We were called when he was on his way with an approximate arrival time and also received an email at the same time. Brodrick arrived with his supplies and immediately began completing his task on the update. After checking everything and explaining what was done he left. A service notification was also produced as an email for our records. This technician was punctual, professional and courteous.

I can't give a low enough rating on this bozo of a company. Everyone I spoke with is shady. I…read moresuppose to get a discount through my insurance company as a promotion ie.. equipment and installation for free.... NOPE. The tech that installed the equipment told me I needed all this extra stuff.... and then a " supervisor " showed up telling me something completely different. And when I called to complain and try and work through the situation I was told instead of 19.99+ I was on the hook for 84 and some change a month. I would not recommend this nightmare on ANYONE! Just buy a gun