What a wonderful place! We needed a place for three nights since our place in Victoria was not dog…read morefriendly. The setting is lovely and clean. The kennels are situated in a grove of trees which would be advantageous in the summer. Our Springers got a private kennel area consisting of 8'x10' indoor and an 8'x10' outdoor space. Twice a day they got an hour or more of exercise time in a large yard with the staff. The gal who helped us was sweet; the kind of person who loves their job. The prices were ~$20 less/day than we found in Victoria. I think it was about $40/day for both dogs at Puppy Love. The kennels are conveniently located on your way into town from Swartz Bay and we felt that the drive to pick them up was worth it even though we were heading out to Port Angeles. We would definitely recommend Puppy Love!!!!!

They have been grooming my Coton for 4 years now and they are wonderful! I am always happy with his…read morecut, and if I ever do have any concerns, they are quick to reply and offer help. Very friendly service!

I have taken my miniature poodle to Sudz & Scissors since he was a puppy. He just died at age 17…read moreand throughout those years she cared for him with expertise and kindness. You won't be able to find a better groomer and genuine dog lover.

i sent in my beautiful baby boy Satan Lecroi Baberos le Thrid for a trim. but they sent back this…read moreatrocity. WHAT HAVE YOU DONE TO MY SON? YOU WILL ALL PAY

Even though I was pet-less, I had a family veterinarian whom I had a great relationship with and…read morehad been taking my pets to for over 10 years. I was a bit apprehensive when I decided to foster an adult dog with special needs because he already had a different veterinary clinic working on his issues. I work in the veterinary industry so I knew I could meet his needs, but a different Doctor and different staff members? During the initial settling in period everyone at Royal Oak Pet Clinic was friendly and helpful, but I was still unsure of how things would play out when it came down to the nitty gritty. I quickly realized my qualms were all for not! During any given conversation any staff member is able to go from "shop talk" on subjects I'm knowledgeable about, to regular explanations on topics I'm less familiar with. I always feel like I'm being heard and understood and that any changes to Charlie's treatment plan are in his best interest, just as important though is that he's always happy to go in and visit. As most foster parents do, the thoughts of adoption started sneaking in. Providing a long term home to a loving, gentle middle aged dog who would need constant veterinary consults, and a lifetime of medications was a no brainer. I had the love to give, the training to provide the care he would need, and most importantly I had found a group of amazing people who where just as invested in his well being as I am. Over a year later I'm proud to say that ALL of our hard work is paying off and he's a normal, happy little guy!

Dr. Chalmers is very professional, maybe too professional as we found her to be unwelcoming and…read morevery cold to talk with. The fee's are very high at this clinic as well. So much so that I had to stop going in with our fur babies as our family had fallen on some financial difficulties. We knew we needed flea treatment and could afford that but was denied the preferred treatment we had our pets on for years because I denied a check up that I could not afford at the time temporarily. We could afford the flea treatment at the time but when explaining this to her secretary at the time she didn't care, so I asked to speak with Dr. Chalmers herself. I patiently waited while she tended to another client and then her secretary went in and spoke with her. Not sure what was said but Dr. Chalmers sided with the secretary and we were denied flea treatments that I preferred unless we booked a check up for our 3 Tzu's. Fair enough. I went and saw my father who kindly came with me to help me out. The fee for check up, shots and flea treatment was well over $500 which I nearly had heart failure over as I told her prior to the appointment I could not afford much. Long story short I left feeling embarrassed, ashamed, angry and couldn't go back. I never did get my fur babies to a vet again and thankful they lived to be 12 and 14 years trying to treat fleas, and any other ailments myself. Hopefully Dr. Chalmers reads this and learns from it. It's not about the money it's supposed to be about caring for the animals, I was left feeling that she only wanted to treat those clients with money. She's a good Veterinarian but wish she would change the attitude within he clinic.

My dog has been going here since she was a puppy for daycare and grooming. They treat her like…read morefamily - they play with the dogs, walk them twice a day, and provide excellent advice that has saved me visits to vet. On two grooming occasions, they checked Charlie's teeth and alerted me to an issue that I couldn't see and could have become much worse if it was not dealt with. I trust this place with my furball.

I took my Yorkie there and asked for his hair to be cut short before he was having surgery. She cut…read moreit so short even his eye lashes were gone. I didn't recognize him. No Yorkie should be cut this short. He looked like a chihuahua. He was in so much pain from the razor burn that he couldn't sit or lay on his belly for hours. I put cold clothes on his tummy to try to help with the burn. He shook for 24 hours. I wasn't going to complain because I took me previous dog there and I always had good experiences but who ever is grooming there these days does not know what they're doing.

My dog was ill when I was traveling through the area. I stopped in to look for a treatment and the…read morewoman working was so helpful! I'm sorry I don't remember her name. It was Thursday July 25 in the evening. They were going to close soon but she spent a lot of time helping me choose a locally made product which worked like magic for my dogs GI issues. She also offered to print an email for me, as there weren't any office stores nearby. Amazing customer service, quality products.

Great service, friendly staff and a quality grooming experience. I've been bringing my Bernese…read moreMountain dog to them for a couple years now. He can be shy and anxious at times and they've been great with him since day one and he is always happy to go back

not good! Tried to up charge me saying I didn't show up for previous appointment. Will never go…read moreback again!

I am a huge worry wart when it comes to my cat, Leanne…read more She is 15 and getting older so I was very worried about bringing her in for a check up. Dr Sarah MacNaughton, is a wonderful vet!!!! She was extremely patient (with me and my cat) and gave over the top care explaining everything quite thoroughly. When the time came for me to bring my cat in for dental cleaning and surgery she highly recommended Dr Diane Cruickshank. My Leanne, ended up having a terrible mouth condition and needed quite a few teeth removed. Dr Cruickshank called me and explained everything thoroughly before starting anything. My sweet little Leanne is now home healing and her after care is easy. The pricing at this clinic is very reasonable (every detail is priced out) and all the staff are very patient and care a lot about your pet.

After 18 years of pet ownership, this staff has given me the best veterinarian experience I've ever…read morehad. McKenzie vet was recommended to me by my Mom, who had been taking her high-needs border collie there for years. As a new client, I brought my 18-year old cat with kidney disease and bad teeth in, and was treated with the utmost respect and care- none of my concerns were dismissed and I found the waiting room to be inviting and excellent for even the most nervous kitties. Dr. Paul Vega could see the writing on the wall, as could I, and his kindness and respect will stay with me for the rest of my life. Despite my cat's obvious signs of decline, he still gave my cat a through examination and found some issues that had not yet been addressed. He sent me home with new medications which worked amazingly for a month or so, and called to check in after a blood pressure follow-up. Unfortunately at that point these last measures met their match in his failing health, and he provided me with further resources over the phone to help me with the hard decision I was facing. Because my cat was in so much discomfort, and McKenzie was booked up on the day his health really took a hit, I ended up having to take him somewhere else to put him down- even so I received a beautiful, heartwarming sympathy card from Dr. Vega and the staff. I would recommend McKenzie to anyone, in a heartbeat. When it comes to pets, I have never felt so heard and cared for by a Vet and a clinic's staff. They're booked up for a reason. Thank you, McKenzie staff! You made a very difficult time much more bearable with your care and support.

mar.29/24 A huge…read morethank you to Saseenos Vets and Dr. Mariane Trudeau and VOCAL for saving a little angel, Stretch. Stretch is a cat who was dumped on Phillips Rd. (you were seen-shame on you! Low Life of Sooke!) Stretch is healing and getting the comfort he deserves. A well deserved thank you to all who helped......may your good deeds come back to you! Eric and Lenore

Went there for my dog's annual....she was A1 when we arrived and was told she was the same when we…read moreleft....the same day I the evening my dog began shaking her head violently, keeping her head cast down, and began pineing.....I don't know what they did to her ears when they took her into the back but it sure created a problem. I went back to the clinic to complain and they said she must have an ear infection even though the day before her ears were A1. I was given some thick gooey stuff to put in her ears for 10 days....made a mess on her long fur....went back 10 days later, by this time my dog had become sick.....diarrhea++, loss of appetite.....I told the vet and was told that the medication would not be the cause ????dah....she was so nice and appeared concerned and I left there being charged $144.....I was not told that I was being charged for what I thought was a friendly conversation.....I have been ripped off and would recommend not going there unless you have +++ money to spend for a conversation and don't care if they harm your dog