We moved back 2 months ago and had to find a new groomer. I searched we went to 1 other place that was recommended to me, To my dissatisfaction the groomer didn't know how to cut evenly and not much style. Actually NO Style. My dog came out of Mucky Mutt looking exactly how I explained I wanted him to look.. I am so thankful for Kadie please forgive my spelling. She did such a nice cut on our baby. I hope this review helps as I was searching on yelp and there were hardly any reviews for doggie groomers on Vancouver Island. Cheers to Mucky mutt. See u In October Kadie! read more

Mucky Mutt Pet Salon - We had to find a new groomer My dog came out of Mucky M looking exactly how I explained I wanted him to look.. kadie did a fantastic job! - Pet Groomers Near Me - Victoria, British Columbia

After struggling for years to find groomers who can cut my cairn properly and at reasonable rates I gave Mucky Mutts a try. A year later I'm still using them. So far service is excellent and they always do a wonderful grooming job. read more

Mucky Mutt Pet Salon - Pet Groomers Near Me - Victoria, British Columbia

The worst grooming shop with unknowledgeable groomers who need more education and training. The groomers at this salon SHAVED a mini Aussie, which is a double coated breed. I am the breeder of the dog in question and her new owner called me in distress, telling me that they had shaved her. Any groomer with the slightest bit of knowledge knows that a double coated breed is NEVER shave unless it's very old or has a medical issue, making it hard for the dog to stand for a groom without discomfort. This dogs coat is likely ruined for ever and she will have skin problems, as well as not be able to properly regulate her temperature in hot and cold weather. She may even go bald in some area's or all over. This is a very sad state of affairs for this poor dog and her new owner. DO NOT take your double coated dog to this shop. read more

Everything from the grooming to the customer service is absolutely awful here. After they ruined my dog's gorgeous long coat, I complained. The owner was hostile and combative and threatened me when I started to cry. If she's treating customers who can speak up this way, how is she treating the pets she grooms? read more

The owner cares more about money than animal welfare. Overbooks too many dogs in a day so that yours can be neglected and refuses to add more staff. Terrible communication skills for an average cut job. read more

Need a toenail trim by a proficient and caring crew? This is the place! My somewhat naughty dog is too wiggly & uncooperative for me to do by myself, even though I'm a veterinarian. Other places wanted to make a federal case out of a toenail trim. Mucky Mutt did a great job for a great price on a walk-on basis. Recommended by my neighbour, whose dog gets groomed there. read more

These groomers do a great job on my standard poodle. They ask what you want in haircut and will make note and change it in the future if you want changes. I was very impressed during a recent snow event to receive a call the night before my dog's appointment giving me a heads up that they might not be fully staffed the next day and would give me a call in the morning if they couldn't groom my dog that day. Great service! read more

Do not go there, 3 times my dog was over 5 hours to get groomed, last time the cut was so bad it looked like it was done by a six year old cutting bangs for the first time. Every time the excuse was we are short staffed ( so don't overbook with so many dogs then rush out with terrible cuts) by the way if you make any criticism the staff is rude. I wouldn't recommend them to anyone! Take my advice stay away!!! read more

Took my previous dog many years until she passed. Got a puppy( different breed) and her first trim, was done perfectly while I stood there and watched. Today, I left her for a "bang trim" only to come back an hour later to what looks like a shaved face, her eyelashes have been cut off, her ears cut to half the length and she looks very much like a poodle face. While there is nothing wrong with poodles, I love them, my puppy is a Coton De Tulear in which should look NOTHING like a poodle!!! In my opinion, they rushed, did not listen to my instructions, and all that this does is give them a bad review and one less customer for life. F--- as it will now take months for my puppies small looking head to match her body size. :( read more

They were rude and did a terrible cut. Something in the shampoo caused a reaction in my dog and her eyes were swollen and shut. This has never happened before. And they kept her in a kennel for hours even though I specifically said I wanted her cut right away and I would be ready to pick her up as she is very anxious. They were so rude. Never ever ever will I give them my business. read more

I brought my dog in for a grooming and a couple hours later my dog came out looking exactly how i didn't want it. The body and head looked very out of proportion and poorly done. Would not go back agian. read more

Very rude owner.... I called for a month trying to book in and left 4 voicemails, no one ever called me back. I had to go in to book my appointment, because still after a month no one would answer when I called, it would just go straight to their voicemail. The haircuts are overpriced and the salon was FREEZING, my poor puppy was shivering in a cage for hours before they got to her because they have a wait time of 3-4 hours after dropping them off (this is with an appointment). I asked for the same cut as last time, for her body to be clippered short and a trim for her face and not to touch the ears at all. I came back to find they had buzzed every inch of her....they had buzzed her face, leaving her lashes the longest part of her face.....all was buzzed except the top half of her ears, ruining the entire shape of her ears..... I had assumed they knew not to buzz a yorkies face, I didnt think I would have to specifically state do not buzz her face.... when I went back to express how unhappy I was with the cut the receptionist was incredibly apologetic and kept saying "oh my gosh what happened to you, I'm so sorry, this is not a yorkie haircut, I dont know how this happened" then got the owner who turns out is the one who cut bellas hair... she was incredibly rude and unapologetic and kept speaking over me and wouldn't let me even explain why I was unhappy, she just kept saying "you're being argumentative, I wont listen to you, I'm not listening to you" after working in customer service and having managed a salon myself for 7 years, I was absolutely shocked at how she was handling the situation. I let her say what she had to say which was blaming me for bellas haircut saying that's what I wanted...not correct, but I let her finish and calmly asked "may I please explain why I'm so upset" she finally let me speak without her talking over me, but what she did next was almost worse. She stood there arms crossed with a giant smirk on her face as I'm trying to explain how disappointed I am with the service, from the booking to the freezing salon, to the long wait time that no one told me about when I dropped off bella that almost made me late for work and made me have to last minute arrange for someone to pick her up... all of this she wore the biggest exagerated smirk for, she was loving how unhappy I was... just wow... at least I got my money back, but the owner had to make even that leave a bad taste in my mouth, because her ego wouldn't allow her to just give me a refund. No, instead she proceeded to tell me I would get a refund but that bella and I were never welcome back again, as if I would have wanted to??....it was again, her ego needing the last word... so here I am, writing a review so that hopefully someone else can read this before they have to go through what I went through.. they're great until they arent, then the owner takes zero responsibility and treats you terribly. She was arrogant, unapologetic and unsympathetic, not great characteristics for a buisness owner. The island is small, and after speaking to other dog owners I bump into, I've found I'm not the only one with a horror story from mucky mutts, I would never recommend them. I've attached a photo of bella before her haircut and after. As well as a photo of her ears after her last grooming appointment (the photo with the collar) vs the photo of her ears this time where they buzzed the entire bottom half, butchering the beautiful shape completely... read more

I had a great experience at the The Mucky Mutt in Oak Bay! The staff were knowledgeable, friendly, and great with my cat. The prices were competitive with other places in town and the service was quick! I would highly recommend this grooming salon to other pet owners. read more