I am honestly still in shock over what happened at GG's Hair Styling in Apex, and after having time…read moreto process the experience, I feel like I need to warn others.
I booked appointments for my daughter and myself five days in advance. I spoke with Nick and was very clear that I have long, very thick, naturally red hair. I scheduled a haircut, complete color, blowout and style, and my daughter was scheduled for a cut and highlights. We were getting ready to leave for vacation, and I took the day off work specifically so we could get our hair done beforehand. I explained this and was assured they would "make it work."
When we arrived, Hannah started my hair. I specifically asked to have about 5-6 inches taken off. Instead, more than 10 inches was cut off.
Even then, I was unbelievably calm about it. I didn't get angry or make a scene. I basically said, "It's okay, it's just hair." Looking back, I think I was so caught off guard that I hadn't even processed what had happened yet.
But what happened next is what I truly cannot believe.
AFTER more than 10 inches of my hair had already been cut off, I was told they didn't have enough time or enough color/product to complete my color -- AND they didn't even have enough time to finish the haircut they had already started.
At that point, my hair had basically been chopped off and was extremely choppy, uneven and obviously unfinished. This wasn't about not having time for a blowout or style. My actual haircut was not finished.
Their solution was for me to leave the salon looking like that and come back later that evening so they could finish cutting and styling my hair.
Then I was offered the option of coloring half of my hair that day and coming back the following week to color the other half.
I am honestly still trying to understand how any of that was considered an acceptable solution.
If they didn't have enough time or product to complete my appointment, I should have been told that before anyone touched my hair, not after more than 10 inches had already been cut off.
Nick knew when the appointment was booked that my hair was long and extremely thick. Had I simply been told they couldn't accommodate the services I requested, I would have understood and gone somewhere else.
Instead, I trusted them.
I went in excited to have my hair done before vacation and left without the complete haircut, color, blowout and style I had scheduled, with an unfinished, choppy haircut, and with more than 10 inches of my hair gone when I had only asked for 5-6 inches.
The more I look at my hair and process how this was handled, the more shocked and upset I become. I genuinely cannot understand how anyone at a professional salon could think it was acceptable to cut that much of a client's hair off and THEN tell her they didn't even have time to finish the haircut.
I was patient, calm and understanding throughout the situation. Unfortunately, I feel like my willingness to be understanding was taken advantage of rather than appreciated.
I absolutely intend to share my experience so other people understand exactly what happened here and can make an informed decision before trusting this salon with their hair.
Once more than 10 inches of your hair has been cut off, there is no putting it back.
I am still in disbelief that this happened.
Based on my experience, I cannot recommend GG's Hair Styling in Apex, and I would strongly caution anyone considering going there --
I will be filing a complaint with the state board. What happened to me today was unacceptable.